Park Lane Residential Home

7-9 Park Lane, Congleton CW12 3DN
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9.8 96 Reviews
  • Park Lane Residential Home, Congleton
Park Lane is a wonderfully bright and cheerful home in the historic market town of Congleton, which is within easy driving distance of Manchester and Stoke-on-Trent and on the main railway line.

The purpose built home has been tastefully decorated and furnished to a high standard to provide a comfortable and homely living experience for older people and people living with dementia who require residential care.

Park Lane is a real home from home, offering well-appointed rooms, enviable living space and features beloved of the residents including the new Park Inn bar, park and pamper hairdressing and beauty salon, and attractive outdoor areas and gardens, with an accessible garden currently being created. The bedrooms are spacious and residents are encouraged to personalise their rooms to make them as homely as possible, which helps them to feel settled.

It also has a new feature ‘Park Inn Bar’, with a small beer garden as well as its own pamper hairdressing and beauty salon, both of which residents love.

Mealtimes are an important part of the day and chefs prepare delicious home cooked food to tempt even the most discerning appetite. Residents are encouraged to enjoy their meal in the dining room, taking their time, while socialising and making new friends.

The well-being of residents is important and the home has a varied entertainment programme which takes into account the like and dislikes of residents and their different levels of abilities. Activities include arts and craft sessions, music afternoons, craft, trips out as visiting professional entertainers.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

* Subject to assessment

These prices are only a guideline, please contact Park Lane Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jayne O'Sullivan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Social Services, Private
  • Ages 49+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 3

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (38)

Visiting

  • protected meal times

Parking

  • minimal parking onsite

Park Lane Residential Home Reviews (96)

Total of 96, showing 41-60
9.8

Park Lane Residential Home has a Review Score of 9.8 (9.840) out of 10, based on 22 reviews in the last 2 years. Over all time Park Lane Residential Home has 96 reviews.

Overall Experience

  • 89
  • 6
  • 0
  • 1
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Date Published

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Review from J M (Daughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to make the decision that putting/placing a family member in a care home has to be the most heartbreaking thing to all the family. It tears your heart in two, and although you will never get over this, finding the right place, which means caring staff who respect your loved one and treat them
like royalty and with dignity. This makes the pain, less and with each visit, seeing your loved one settled and content, looking well with nice hair and clean clothes, and that whenever you visit, which is always unannounced, (that was until the last 16-weeks). The staff, every single one, I don't have a bad word for they are truly dedicated and have a vocation. The food is excellent, and I have sampled it! The cleanliness of the home is 100% perfect; friendly decor and homely. It's the manager that has made it for us as a family, it has eased the heartbreak. With thanks.

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Review from K M (Granddaughter of Resident) published on 13 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Park Lane are wonderful; they make both residents and families feel so welcome. It doesn't smell like a stereotypical care home, so clean and modern that it takes away some of the guilt of leaving a loved one in a care home. I'm so thankful for the staff at Park Lane who provides excellent
care for all residents.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for a lovely review, I will pass this on to the team.

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Review from Nadine A (Daughter of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Park Lane in October last year. As any child of an Alzheimer sufferer, obviously choosing the right home is an essential and extremely emotional experience. Since my mum has been there she has thrived and smiles and laughs again as she used to. The staff and attention given to the residents
are second to none and I could not ask for any more. The manager is excellent and if ever I have any questions or queries she comes back to me straight away and always reassures me if I am worrying unnecessarily. The events manager is also fantastic with the residents and is always finding them fun things to do. Since my mum has gone in there, I can actually sleep at night knowing she is safe and well cared for. In addition to this, the food always looks great and the home is always spotlessly clean. I would not give a second thought to recommending Park Lane to anybody and I am so grateful for everything they do for my mum. Thank you.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you, Nadine, I will pass onto the team your lovely feedback.

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Review from Nigel O (Son of Resident) published on 3 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home, excellent staff - cannot speak highly enough of the attention, care, and energy that everyone who looks after my mum demonstrates. Thank you. The care home manager is excellent and runs a tight ship, any issues discussed (not been many) are rectified as soon as possible/immediately.

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Review from S W (Friend of Resident) published on 27 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit since lockdown, and I was very impressed by the safety measures in place, plus as usual a friendly welcome. It is wonderful how the bar has been adapted with the perspex screen, masks provided and temperature taken on arrival. The lady I was visiting seemed very happy and well
looked after. Well done all!

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you for a lovely review I will pass on to the team.

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Review from R T (Friend of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I enter Park Lane I am made to feel more than welcome by both staff and management. My friend has been here at Park Lane since July last year and has enjoyed every minute, as have I whilst visiting. I cannot recommend a more homely, safe, family-feel environment any more than I can Park Lane.

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Review from J R (Friend of Resident) published on 11 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited the home several times I have always been greeted with a warm and friendly welcome. All the staff are very helpful, always going above and beyond and offer beverages regularly. The manager and deputy always ensure they have spoken to me during my visit which I find very reassuring as
I know if I did have any concerns I could address them directly and they have always been very supportive. The home has a high level of cleanliness and is a lovely environment, with all staff creating a homely feel.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for a lovely review, I will pass on your comments to our team.

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Review from K M (Daughter of Resident) published on 2 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother asked me to find a care home for her as she was finding it increasingly difficult to look after herself. As soon as I entered Park Lane Residential Home, I knew it was "the one". Everything is exceptional, from the care of the staff, cleanliness and food to the warm welcome every time I go
and visit. My family and I are extremely happy knowing that mum is in the best place. Thank you to all the staff.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for the lovely feedback, I will pass this on to the team.

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Review from Linda T (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are so happy with the care given to Mum and the support we received during a recent hospital stay. She is so happy at Park Lane and it has become home to her.

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Review from J J (Friend of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visited Park Lane to see my friend last week I was welcomed by all the staff members.
The home is always clean and no odours which is a positive. Plenty of laughter throughout the home. I would live here at Park Lane when I get old enough.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for a positive review.

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Review from Gary W (Friend of Resident) published on 10 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It’s very rare I get to see my friend as I’m disabled myself, but when I visited them in Park Lane I was delighted.
From the moment I entered the home, the atmosphere was so warm and friendly, from the Manager down.
My friend looked so well and cared for and the main positive they were so happy.
What
a lovely home.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Dear Gary, Thank you for the positive feedback. I will pass this onto the team.

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Review from Janet S (Daughter of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Lane care home is a very homely and friendly place. My mother is well cared for and always treated with kindness and dignity. All the staff are approachable and will answer any question we may have.
The manager and staff are always looking to improve the care and facilities. My mum is settled
and believes she is living at home which to me, speaks volumes.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for such a positive review Janet.

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Review from R F (Wife of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Park Lane Care Home at the beginning of March. At that time, he was disturbed and difficult to handle, owing to a mistake in his prescription. In spite of this, the staff were very caring and kind and quickly arranged for him to see a doctor and the mental health team.
The mistake
was rectified and his condition improved immediately. I am very happy with the standard of care that he has been given.

Reply from Jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you for your feedback.

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Review from Victoria S (Friend of Resident) published on 1 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my friend, there is a lovely atmosphere in the home. My friend is well looked after.
The staff are always available to talk to.
Manager and deputy are also very visible and lovely.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you Victoria for your feedback on the home.

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Review from Raymond K (Son of Resident) published on 14 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into Park Lane last September. He is well cared for and well fed. The care home is always nice and warm. It is kept very clean. The staff are very helpful and are always approachable. The care my father receives is person centred, and is delivered with respect and good humour.

Reply from Jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you Ray, I will pass on your positive review to the staff team.

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Review from Ronald W (Husband of Resident) published on 10 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife currently lives at Park Lane and she is looked after very well.
All the staff are very kind and helpful.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you, Ronald, for the lovely feedback that you have provided. Our staff team are very committed in providing person-centred care.

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Review from B K (Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have am a resident here. I think this is warm and friendly. The care is good and the staff are kind. The good is good. I enjoy the music activities.

Reply from jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you for this review, since you came to live at Park lane it has been a joy to care for you.

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Review from J J (Resident) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy living here. I am happy with the care. I am happy with the food options. I think the staff are friendly and I think the manager is smashing. I am also happy with all the activities that go on in the home. It is warm, friendly and has a nice clean atmosphere all around.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for a lovely review that we received 10th October. I will pass on your good comments to the team and we will keep up the good work.

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Review from R J (Granddaughter of Resident) published on 7 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would recommend Park Lane Care Home to anyone who needs a clean, safe and caring environment for a loved one.
My grandma has recently gone into care as she can't cope at home any more.
She settled in almost immediately and has made friends.
I am always hearing about how good the food is and how
fun the girls are.
I feel 100% satisfied that my gran is getting the care and respect she deserves.
Thank you to all the staff!

Reply from Jayne o'Sullivan, Home Manager at Park Lane Residential Home

Thank you so much for your positive review.

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Review from Jacoba W (Friend of Resident) published on 24 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team and the carers at Park Lane Residential home are doing a wonderful job looking after my friend. She has lots of problems with her dementia. She has become incontinent and aggressive but they have coped brilliantly and treated her with kindness and respect.


I can't praise them

enough for the effort they are putting into her care.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Park Lane Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Park Lane Residential Home is calculated as follows: ( (239 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 263 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park Lane Residential Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

Meet the Team (6)

Jayne

Jayne O'Sullivan

Job Title: Home Manager

My career in healthcare began in 1989 at the age of 16 on a YTS scheme as well as attending college. By the age of 18, I was given an award for being the youngest manager in Cheshire travelling across the country in a peripatetic role. I have 31 years experience in different areas of care. I joined Kingsley Healthcare almost six years ago and have gained further experience and knowledge within the manager role including achieving my NVQ 4 and 5 in management. I am the manager at Park Lane in Congleton and am proud of my well-established staff team. We have just won an award on Carehome.co.uk for being in the Top 20 in the North West and 1st in the CW12 area.

Joanne

Joanne Slater

Job Title: Head Of Care

I started work as a Laundry assistant at Parklane nearly 18 years ago, I have gained skills and knowledge in several different job roles in this time. Over the last 5 years I was given the opportunity to be Head of Care which is a role that works alongside the Manger helping with the day to day running of the home. I have achieved my level 4 in Management during this time which has developed my skills and knowledge to develop my staff team and direct them to provide quality care for our residents

Pat

Pat Young

Job Title: Senior Lead

I started work as a carer over 25 yrs ago, I have gained skills and knowledge in several homes. I joined Park Llane nearly 6 years ago and I have developed myself by obtaining my level 4 in Management and this has enabled me to pass on my knowledge to others. There was a restructure within the home and I was given the opportunity to Take on the role of a senior lead along with another colleague and this role requires us to lead and direct the staff team as well as taking on more responsibilities.

Andrew

Andrew Savatovich

Job Title: Head Chef

Andrew has been Head Chef at Park Lane Care Home for 4 years.


Before joining Kingsley Healthcare Andrew worked for the Ministry of Defence and catered for King Charles and Camilla when he was a civic caterer in 2010.


Andrew is passionate about providing nutritious, home made meals for the residents.

Dawn

Dawn Bours

Job Title: Lifestyle & Activity Co-ordinator

Joined: 2024

I joined the Park Lane team as the Lifestyle and Activity Co-ordinator in February 2024. Prior to taking up my role, I spent 15 years in education working as a lecturer in a further education college as well as working as a teaching assistant in a special educational needs school.


I am particularly interested in helping and supporting people living with dementia as I have a close family member who suffers from Alzheimer’s so, when this opportunity came up at Park Lane, I jumped at the chance to work in this field.


I love working with the residents; no two days are the same, and it is wonderful to see them enjoying and taking part in meaningful activities to help them lead fulfilled lives.


In my spare time I love going swimming, socializing and enjoying trips to Australia to visit my sons.

Keith

Keith Mathers

Job Title: Maintenance Person

Joined: 2014

Having previously worked for over 14 years as a carer, in the local community, I had always had an interest in painting, decorating and gardening and had become multi-skilled over the years doing odd jobs. When the role of a Maintenance Person at Park Lane became available, I decided I wanted a change of career and successfully applied for the post, which I have held since 2016.


I was a foster carer for nearly 20 years and, during that time, fostered some 87 children and adopted two.


I enjoy working at Park Lane, and it is always lovely to have a chat with residents and families throughout the day and, as I have a particular interest in gardens, it has been wonderful to help create a safe outdoor space for residents to enjoy.


In my spare time, I love spending time in my garden, walking the dog and spending time with family and friends.

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