Park Lane Care Home

My wife has Alzheimer's which started six or seven years ago. Regrettably, I was unable to continue to care for her at home myself and she has been a resident at Park Lane Residential Home for the last nine months. At first, she was proving difficult and anxious, but due to the patience and dementia expertise of the staff and carers at Park Lane, my wife has settled in at the home really well and I and my sons now look now forward to our twice-weekly visits. Everyone working at the home is friendly and always helpful and will take time to discuss my wife's care. She enjoys the musical activities and will dance and sing along. I and my sons feel my wife, their mum, is in the best possible care home being looked after expertly, efficiently and most importantly caringly.

After our father died in April, he was my mother's main carer as she has dementia, both my sister and I had wanted to keep our mum at home for as long as possible but we were unable to sustain this. Our mother's condition was deteriorating with no stimulation at home. My mum became a respite resident almost 3 weeks ago and the staff have been lovely. The manager has made the transition go very smoothly. She seems to have settled in well which has been a massive relief. We are now very happy in the knowledge that she is now in a safe and happy environment and being looked after by the excellent staff.

I came into Park Lane for three weeks for respite care. I very much enjoyed my stay I would come back when I need a break again. The manager and staff are excellent and looked after me very well. I was very pleased with my room and enjoyed all the activities.

Mum was welcomed to her home (new) with so much regard for her emotional state after being in/out of hospital/residential care. The Manager and staff are excellent and have done and still doing everything they can for mum/family. We look forward each week to our visit, the team are always happy to talk with us. There's such a family feel within the staff they deserve so much praise for their work ethics.

I would definitely recommend this home to anyone looking for a dementia-friendly home it has exceeded my expectations.

Park Lane is a very caring and friendly home. The rooms are lovely, food is excellent. A new chef had joined the team and the meals are 5* he made a beautiful cake for my mother-in-law's birthday. My mother-in-law is very settled and my husband and I are very lucky that she is in such a lovely and safe place and is looked after very well. The staff go above and beyond and their commitment towards the residents is second to none, especially through the covid outbreak to keep them safe was just fantastic. You can ask any question and nothing is ever too much trouble. Before the outbreak, I was asked to stay for lunch with my mother-in-law which was lovely. Park Lane is one big happy family.

They have my full trust, my husband is safe and well cared for. A well-run home. We are grateful to be under their care.

Park Lane Congleton is a lovely place to live. The bedrooms and public spaces are all beautiful and the staff are truly exceptional. I live in London and have been shielding for the past year, so it has been such a comfort to me to know that my Mum has been so well cared for. I can never thank the staff enough for their kindness and friendship to Mum and to me.

After visiting my friend at Park Lane Residential Home, I find that the Manager and Deputy Manager go above and beyond to help in any way that they can. The staff all work extremely hard and are always happy which has a positive effect on the residents. They are like one big family, nothing is ever too much trouble. The home is always spotlessly clean. There is a wide range of freshly cooked homemade meals served every day. Since the start of the pandemic, visiting became very hard but I always knew that my friend was in a safe place, and was cared for every day. Skype calls were arranged so I could still see and talk to my friend whenever I wanted, and the Manager was always available if I had any questions. Overall, I have seen a massive improvement in my friend's health since being at Park Lane Residential Home and I wouldn't want them to be anywhere else. The Home Manager and her team should be very proud of themselves for all the hard work and dedication, especially during these uncertain times.

Mum started a new chapter of her life at Park Lane in October 2019 and whilst she resisted for quite some time to have help or consider a move, she settled in straight away. From our first steps through the door, on what was a particularly stressful day, we were immediately put at ease by the staff. Everything is bright and welcoming and we were immediately made to feel part of one big very happy family. We can't fault a thing and we can rest easy at night knowing Mum is not only well cared for but she is happy. Whilst it has been difficult to visit during the present situation we have regular updates with the Manager and staff and from the photos, they have sent we can see a change in Mum. A sparkle that had once gone from her eyes has now returned. Mum's room is lovely and the whole place is spotlessly clean. There is always something going on so never a minute to feel lonely. All in all, a wonderful place and it's all down to the wonderful Manager and her staff.

It is so very reassuring to know that my mother is in such safe hands. She is quite at home and is safe and happy. The home is always spotlessly clean and mum is always well dressed with her hair neat and tidy. The staff are friendly and helpful and made it possible to visit mum once lockdown had eased with a special room with a perspex screen.

Having to make the decision that putting/placing a family member in a care home has to be the most heartbreaking thing to all the family. It tears your heart in two, and although you will never get over this, finding the right place, which means caring staff who respect your loved one and treat them like royalty and with dignity. This makes the pain, less and with each visit, seeing your loved one settled and content, looking well with nice hair and clean clothes, and that whenever you visit, which is always unannounced, (that was until the last 16-weeks). The staff, every single one, I don't have a bad word for they are truly dedicated and have a vocation. The food is excellent, and I have sampled it! The cleanliness of the home is 100% perfect; friendly decor and homely. It's the manager that has made it for us as a family, it has eased the heartbreak. With thanks.

The staff at Park Lane are wonderful; they make both residents and families feel so welcome. It doesn't smell like a stereotypical care home, so clean and modern that it takes away some of the guilt of leaving a loved one in a care home. I'm so thankful for the staff at Park Lane who provides excellent care for all residents.

My mum went into Park Lane in October last year. As any child of an Alzheimer sufferer, obviously choosing the right home is an essential and extremely emotional experience. Since my mum has been there she has thrived and smiles and laughs again as she used to. The staff and attention given to the residents are second to none and I could not ask for any more. The manager is excellent and if ever I have any questions or queries she comes back to me straight away and always reassures me if I am worrying unnecessarily. The events manager is also fantastic with the residents and is always finding them fun things to do. Since my mum has gone in there, I can actually sleep at night knowing she is safe and well cared for. In addition to this, the food always looks great and the home is always spotlessly clean. I would not give a second thought to recommending Park Lane to anybody and I am so grateful for everything they do for my mum. Thank you.

Excellent care home, excellent staff - cannot speak highly enough of the attention, care, and energy that everyone who looks after my mum demonstrates. Thank you. The care home manager is excellent and runs a tight ship, any issues discussed (not been many) are rectified as soon as possible/immediately.

This was my first visit since lockdown, and I was very impressed by the safety measures in place, plus as usual a friendly welcome. It is wonderful how the bar has been adapted with the perspex screen, masks provided and temperature taken on arrival. The lady I was visiting seemed very happy and well looked after. Well done all!

Every time I enter Park Lane I am made to feel more than welcome by both staff and management. My friend has been here at Park Lane since July last year and has enjoyed every minute, as have I whilst visiting. I cannot recommend a more homely, safe, family-feel environment any more than I can Park Lane.

Having visited the home several times I have always been greeted with a warm and friendly welcome. All the staff are very helpful, always going above and beyond and offer beverages regularly. The manager and deputy always ensure they have spoken to me during my visit which I find very reassuring as I know if I did have any concerns I could address them directly and they have always been very supportive. The home has a high level of cleanliness and is a lovely environment, with all staff creating a homely feel.

My mother asked me to find a care home for her as she was finding it increasingly difficult to look after herself. As soon as I entered Park Lane Residential Home, I knew it was "the one". Everything is exceptional, from the care of the staff, cleanliness and food to the warm welcome every time I go and visit. My family and I are extremely happy knowing that mum is in the best place. Thank you to all the staff.

My sister and I are so happy with the care given to Mum and the support we received during a recent hospital stay. She is so happy at Park Lane and it has become home to her.