Park Lane Residential Home

7-9 Park Lane, Congleton CW12 3DN
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9.8 96 Reviews
  • Park Lane Residential Home, Congleton
Park Lane is a wonderfully bright and cheerful home in the historic market town of Congleton, which is within easy driving distance of Manchester and Stoke-on-Trent and on the main railway line.

The purpose built home has been tastefully decorated and furnished to a high standard to provide a comfortable and homely living experience for older people and people living with dementia who require residential care.

Park Lane is a real home from home, offering well-appointed rooms, enviable living space and features beloved of the residents including the new Park Inn bar, park and pamper hairdressing and beauty salon, and attractive outdoor areas and gardens, with an accessible garden currently being created. The bedrooms are spacious and residents are encouraged to personalise their rooms to make them as homely as possible, which helps them to feel settled.

It also has a new feature ‘Park Inn Bar’, with a small beer garden as well as its own pamper hairdressing and beauty salon, both of which residents love.

Mealtimes are an important part of the day and chefs prepare delicious home cooked food to tempt even the most discerning appetite. Residents are encouraged to enjoy their meal in the dining room, taking their time, while socialising and making new friends.

The well-being of residents is important and the home has a varied entertainment programme which takes into account the like and dislikes of residents and their different levels of abilities. Activities include arts and craft sessions, music afternoons, craft, trips out as visiting professional entertainers.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Detention Under Mental Health Act

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1200
  • Self-Funded Residential Dementia Care: from £1200
  • RESPITE Self-Funded Residential Care: from £1200
  • RESPITE Self-Funded Residential Dementia Care: from £1200

* Subject to assessment

These prices are only a guideline, please contact Park Lane Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Jayne O'Sullivan (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Social Services, Private
  • Ages 49+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 3

Room Information

  • Single Rooms (38)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (38)

Visiting

  • protected meal times

Parking

  • minimal parking onsite

Park Lane Residential Home Reviews (96)

Total of 96, showing 61-80
9.8

Park Lane Residential Home has a Review Score of 9.8 (9.840) out of 10, based on 22 reviews in the last 2 years. Over all time Park Lane Residential Home has 96 reviews.

Overall Experience

  • 89
  • 6
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  • 1
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Date Published

96
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Review from A V (Daughter of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is excellent. Always clean. The staff always ready to help and very friendly.
Mum has excellent care.

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Review from Carol F (Daughter of Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Park Lane offers an excellent individual care plan tailored to meet residents' needs in a homely, secure, upbeat atmosphere. Facilities provided include weekly medical check-ups, daily activities both within the home and the outside environment. Also the food is great. Dedicated care - staff ensure
the home is always spotless and residents are treated with dignity, empathy and cheerfulness and encouraged to be as independent as possible. I would highly recommend this home to anybody whose loved one is suffering from dementia.

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Review from E R (Friend of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend for a few months at Park Lane. She is very happy there, the staff and management are always very happy and can't do enough to help the residents and visitors alike. The home is very bright and clean. There is never any smells around the home.

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Review from B C (Friend of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my friend on the odd occasion and every time I visit I am welcomed by the staff team and management. The home has a great atmosphere and is clean and odour free.

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Review from Lynda B (Daughter of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Due to a bad experience in a previous care home, mum arrived at Park Lane Residential Home to a lovely clean room. The staff who welcomed her immediately made us all at ease. In the 12 months she has been there she is sleeping better and is more settled. All staff seem dedicated to the care of the residents
and this shows. Nothing is too much trouble for them. Up to now, we are more than happy with the care given and would not hesitate to recommend Park Lane Residential Home to others.

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Review from Alex F (Friend of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really welcoming and friendly place, always there to help.
The residents are very positive about the management and are very happy in here. Overall. Extremely friendly place and wonderful - even gave me lunch when I hadn't been home.

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Review from Ann P (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is more settled now, the staff are very friendly and helpful. The manager is lovely, she always has time to talk even though she is busy. We are always told how mum is doing. The home is very clean. The food is marvellous, like a 5-star hotel. Mum even joins in with activities, overall extremely
pleased that we chose this residential home.

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Review from J H (Daughter of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the staff are very approachable, always there to listen. As my mother has dementia, she makes up a lot of stories which are untrue. The staff always reassure my mother, however, many times she says the same things. The home is very clean. The carers have lots of interesting activities
for my mother to join in with. I feel really settled in my mind that we have made the correct decision ie. my mother becoming a resident here.

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Review from Lisa (Friend of Resident) published on 23 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The welcome I received at the home was wonderful! The staff clearly love their jobs and have the residents at the heart of everything they do. The manager is extremely pro-active and attentive to everyone's needs. She is very much involved in the activity provision at the home and is keen to drive positive
change forward.
It is wonderful to see such fantastic facilities and it is obvious that there is a real family and homely atmosphere throughout.

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Review from Ian B (Son of Resident) published on 14 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant surroundings and excellent décor. Staff are all very polite and caring and always seem happy doing their work. My mother is well cared for always clean and tidy. She has been in a previous care home but there is no comparison to this one which is exceptional. Would not fail to recommend
to others.

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Review from P W (Son of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff who always have time to listen, try to understand and act.
They do their best to ensure the comfort of their clients.
The environment of the client is paramount. I have never encountered the smell of urine of faeces within the home.

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Review from Anthony B (Son of Resident) published on 31 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I couldn't be happier with the care that my dad receives at Park Lane. I have been to different homes and this is the best - marvellous.

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Review from Victoria M (Daughter of Resident) published on 18 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Park Lane for nearly 8 months now and seems well settled and happy. All the staff are very kind and friendly and go out of their way to make things comfortable for Mum and as easy for me as possible (I live overseas so it is particularly difficult to be so far away from Mum) - I'm able
to Skype which really helps as Mum can't use a phone properly anymore.
Even though I'm on the other side of the world I feel confident that they are keeping a close eye on Mum's state of health and wellbeing which certainly helps to reduce my worries about her!

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Review from D S (Grandson of Resident) published on 25 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was nice to see my nan in good hands while I have been looking after my grandad at his home. I would recommend park lane residents home to everyone. The staff are very helpful and polite and help my nan a lot. Thank you to all the staff.

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Review from K M (Daughter of Resident) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Park Lane in Congleton in January. The care and support that she is receiving is impeccable and staff are wonderful, always approachable. All staff and management go beyond to help myself and my mother. Thank you, I can't say enough about Park Lane.

Reply from Jayne O'sullivan, Home Manager at Park Lane Residential Home

Thank you for your lovely comments about the staff and home at Parklane.

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Review from Rita C (Friend of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it was nice and relaxed. A lot of care was given while I was there to all residents who needed it.

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Review from Glyn H (Son of Resident) published on 19 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the improvement with my mum during her time at Park Lane Residential Home, which greatly improved my mum's health, hygiene and mental health and happiness.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for your positive review.

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Review from Nicole F (Granddaughter of Resident) published on 16 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and her team do a fantastic job of caring for all the residents. Excellent speedy communication with family gives peace of mind. My grandmother is so well looked after and I'm really happy she's in such safe hands.

Reply from Jayne O'sullivan, Home Manager at Park Lane Residential Home

Thank you Nicole for such a lovely review and positive feedback.

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Review from D S (Son-in-law of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always find staff helpful and always looking towards the residents well being.

Reply from Jayne O'Sullivan, Home Manager at Park Lane Residential Home

Thank you for the lovely review I will pass it onto the team.

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Review from F S (Daughter of Resident) published on 2 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always nice and friendly staff, nothing is too much trouble.

Reply from Jayne O'Sullivan, Registered Manager at Park Lane Residential Home

Thank you for the kind review I will pass your comments on to the team.

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Current Review Score: 9.8 (9.840)

Overview of Review Score

The Review Score of 9.8 (9.840) out of 10 for Park Lane Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.840 for Park Lane Residential Home is calculated as follows: ( (239 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) + (4 Poors x 2) + (3 Very Poors x 1) ) ÷ 263 Ratings = 4.84

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Park Lane Residential Home is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 21 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (6)

Jayne

Jayne O'Sullivan

Job Title: Home Manager

My career in healthcare began in 1989 at the age of 16 on a YTS scheme as well as attending college. By the age of 18, I was given an award for being the youngest manager in Cheshire travelling across the country in a peripatetic role. I have 31 years experience in different areas of care. I joined Kingsley Healthcare almost six years ago and have gained further experience and knowledge within the manager role including achieving my NVQ 4 and 5 in management. I am the manager at Park Lane in Congleton and am proud of my well-established staff team. We have just won an award on Carehome.co.uk for being in the Top 20 in the North West and 1st in the CW12 area.

Joanne

Joanne Slater

Job Title: Head Of Care

I started work as a Laundry assistant at Parklane nearly 18 years ago, I have gained skills and knowledge in several different job roles in this time. Over the last 5 years I was given the opportunity to be Head of Care which is a role that works alongside the Manger helping with the day to day running of the home. I have achieved my level 4 in Management during this time which has developed my skills and knowledge to develop my staff team and direct them to provide quality care for our residents

Pat

Pat Young

Job Title: Senior Lead

I started work as a carer over 25 yrs ago, I have gained skills and knowledge in several homes. I joined Park Llane nearly 6 years ago and I have developed myself by obtaining my level 4 in Management and this has enabled me to pass on my knowledge to others. There was a restructure within the home and I was given the opportunity to Take on the role of a senior lead along with another colleague and this role requires us to lead and direct the staff team as well as taking on more responsibilities.

Andrew

Andrew Savatovich

Job Title: Head Chef

Andrew has been Head Chef at Park Lane Care Home for 4 years.


Before joining Kingsley Healthcare Andrew worked for the Ministry of Defence and catered for King Charles and Camilla when he was a civic caterer in 2010.


Andrew is passionate about providing nutritious, home made meals for the residents.

Dawn

Dawn Bours

Job Title: Lifestyle & Activity Co-ordinator

Joined: 2024

I joined the Park Lane team as the Lifestyle and Activity Co-ordinator in February 2024. Prior to taking up my role, I spent 15 years in education working as a lecturer in a further education college as well as working as a teaching assistant in a special educational needs school.


I am particularly interested in helping and supporting people living with dementia as I have a close family member who suffers from Alzheimer’s so, when this opportunity came up at Park Lane, I jumped at the chance to work in this field.


I love working with the residents; no two days are the same, and it is wonderful to see them enjoying and taking part in meaningful activities to help them lead fulfilled lives.


In my spare time I love going swimming, socializing and enjoying trips to Australia to visit my sons.

Keith

Keith Mathers

Job Title: Maintenance Person

Joined: 2014

Having previously worked for over 14 years as a carer, in the local community, I had always had an interest in painting, decorating and gardening and had become multi-skilled over the years doing odd jobs. When the role of a Maintenance Person at Park Lane became available, I decided I wanted a change of career and successfully applied for the post, which I have held since 2016.


I was a foster carer for nearly 20 years and, during that time, fostered some 87 children and adopted two.


I enjoy working at Park Lane, and it is always lovely to have a chat with residents and families throughout the day and, as I have a particular interest in gardens, it has been wonderful to help create a safe outdoor space for residents to enjoy.


In my spare time, I love spending time in my garden, walking the dog and spending time with family and friends.

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