
It it kept immaculate, the food is excellent, activities well planned and stimulatingHelen B(Daughter-in-law of Resident/Service User)

We looked at 4 other care homes before choosing Park Lane and it was the best decisionHelen B(Daughter-in-law of Resident/Service User)

We cannot thank them enough for going above and beyond to care for mumSue D(Daughter of Resident/Service User)

It it kept immaculate, the food is excellent, activities well planned and stimulatingHelen B(Daughter-in-law of Resident/Service User)

We looked at 4 other care homes before choosing Park Lane and it was the best decisionHelen B(Daughter-in-law of Resident/Service User)

We cannot thank them enough for going above and beyond to care for mumSue D(Daughter of Resident/Service User)

Park Lane Care Home is a wonderfully bright and cheerful home in the historic market town of Congleton, which is within easy driving distance of Manchester and Stoke-on-Trent and on the main railway line.
The purpose built home has been tastefully decorated and furnished to a high standard to provide a comfortable and homely living experience for older people and people living with dementia who require residential care.
Park Lane...
Care Provided by Park Lane Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 42 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
* Subject to assessment
The price(s) shown are provided by the care home. Contact Park Lane Care Home for full pricing details and T&Cs.
Contact Park Lane Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Kingsley Healthcare Group
- Private Owned
Person in charge
- Jayne O'Sullivan (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: -1
- Last Refurbishment: 2011
- Number of floors: 3
Room Information
- Single Rooms (38)
- Couples/Companion Rooms (2)
- Single Rooms with ensuite Wet Room (38)
Visiting
- protected meal times
Parking
- minimal parking onsite
Park Lane Care Home Reviews (106)
Park Lane Care Home has a Review Score of 10 (9.950) out of 10, based on 22 reviews in the last 2 years.
Over all time Park Lane Care Home has 106 reviews.
From the moment I entered the home, the atmosphere was so warm and friendly, from the Manager down.
My friend looked so well and cared for and the main positive they were so happy.
What a lovely home.
Dear Gary, Thank you for the positive feedback. I will pass this onto the team.
The manager and staff are always looking to improve the care and facilities. My mum is settled and believes she is living at home which to me, speaks volumes.
Thank you for such a positive review Janet.
The mistake was rectified and his condition improved immediately. I am very happy with the standard of care that he has been given.
Thank you for your feedback.
The staff are always available to talk to.
Manager and deputy are also very visible and lovely.
Thank you Victoria for your feedback on the home.
My father moved into Park Lane last September. He is well cared for and well fed. The care home is always nice and warm. It is kept very clean. The staff are very helpful and are always approachable. The care my father receives is person centred, and is delivered with respect and good humour.
Thank you Ray, I will pass on your positive review to the staff team.
All the staff are very kind and helpful.
Thank you, Ronald, for the lovely feedback that you have provided. Our staff team are very committed in providing person-centred care.
I have am a resident here. I think this is warm and friendly. The care is good and the staff are kind. The good is good. I enjoy the music activities.
Thank you for this review, since you came to live at Park lane it has been a joy to care for you.
I am very happy living here. I am happy with the care. I am happy with the food options. I think the staff are friendly and I think the manager is smashing. I am also happy with all the activities that go on in the home. It is warm, friendly and has a nice clean atmosphere all around.
Thank you for a lovely review that we received 10th October. I will pass on your good comments to the team and we will keep up the good work.
My grandma has recently gone into care as she can't cope at home any more.
She settled in almost immediately and has made friends.
I am always hearing about how good the food is and how fun the girls are.
I feel 100% satisfied that my gran is getting the care and respect she deserves.
Thank you to all the staff!
Thank you so much for your positive review.
The management team and the carers at Park Lane Residential home are doing a wonderful job looking after my friend. She has lots of problems with her dementia. She has become incontinent and aggressive but they have coped brilliantly and treated her with kindness and respect.
I can't praise them enough for the effort they are putting into her care.
Mum has excellent care.
Park Lane offers an excellent individual care plan tailored to meet residents' needs in a homely, secure, upbeat atmosphere. Facilities provided include weekly medical check-ups, daily activities both within the home and the outside environment. Also the food is great. Dedicated care - staff ensure the home is always spotless and residents are treated with dignity, empathy and cheerfulness and encouraged to be as independent as possible. I would highly recommend this home to anybody whose loved one is suffering from dementia.
I have been visiting my friend for a few months at Park Lane. She is very happy there, the staff and management are always very happy and can't do enough to help the residents and visitors alike. The home is very bright and clean. There is never any smells around the home.
I visited my friend on the odd occasion and every time I visit I am welcomed by the staff team and management. The home has a great atmosphere and is clean and odour free.
Due to a bad experience in a previous care home, mum arrived at Park Lane Residential Home to a lovely clean room. The staff who welcomed her immediately made us all at ease. In the 12 months she has been there she is sleeping better and is more settled. All staff seem dedicated to the care of the residents and this shows. Nothing is too much trouble for them. Up to now, we are more than happy with the care given and would not hesitate to recommend Park Lane Residential Home to others.
The residents are very positive about the management and are very happy in here. Overall. Extremely friendly place and wonderful - even gave me lunch when I hadn't been home.
Mum is more settled now, the staff are very friendly and helpful. The manager is lovely, she always has time to talk even though she is busy. We are always told how mum is doing. The home is very clean. The food is marvellous, like a 5-star hotel. Mum even joins in with activities, overall extremely pleased that we chose this residential home.
The manager and all the staff are very approachable, always there to listen. As my mother has dementia, she makes up a lot of stories which are untrue. The staff always reassure my mother, however, many times she says the same things. The home is very clean. The carers have lots of interesting activities for my mother to join in with. I feel really settled in my mind that we have made the correct decision ie. my mother becoming a resident here.
It is wonderful to see such fantastic facilities and it is obvious that there is a real family and homely atmosphere throughout.
Very pleasant surroundings and excellent décor. Staff are all very polite and caring and always seem happy doing their work. My mother is well cared for always clean and tidy. She has been in a previous care home but there is no comparison to this one which is exceptional. Would not fail to recommend to others.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 April 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (26) & Events (0)
- 18 Jun 2026
A special celebration was recently at Park Lane Care Home to mark lifelong Congleton residents David and Joan Boon’s Diamond Wedding Anniversary. The couple, who first met while working together...
- 23 Mar 2026
Park Lane Care Home, in Congleton, Cheshire, is celebrating success after residents and relatives voted them as one of the Top 20 recommended care homes in the North West in...
- 02 Feb 2026
Park Lane Care Home in Congleton, which is part of the Kingsley Healthcare Group, is delighted that the launch of their new Monthly Care Café on Wednesday 21st January was...
There are no upcoming events for Park Lane Care Home.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Park Lane Care Home
- 30 Jan 2026Recipient: Kingsley Healthcare Group
- 31 Jan 2025Recipient: Kingsley Healthcare Group
Accreditations
There are no accreditations posted yet for Park Lane Care Home.
Meet the Team (5)

My career in healthcare began in 1989 at the age of 16 on a YTS scheme as well as attending college. By the age of 18, I was given an award for being the youngest manager in Cheshire travelling across the country in a peripatetic role. I have 31 years experience in different areas of care. I joined Kingsley Healthcare almost six years ago and have gained further experience and knowledge within the manager role including achieving my NVQ 4 and 5 in management. I am the manager at Park Lane in Congleton and am proud of my well-established staff team. We have just won an award on Carehome.co.uk for being in the Top 20 in the North West and 1st in the CW12 area.

I started work as a Laundry assistant at Parklane nearly 18 years ago, I have gained skills and knowledge in several different job roles in this time. Over the last 5 years I was given the opportunity to be Head of Care which is a role that works alongside the Manger helping with the day to day running of the home. I have achieved my level 4 in Management during this time which has developed my skills and knowledge to develop my staff team and direct them to provide quality care for our residents

I started work as a carer over 25 yrs ago, I have gained skills and knowledge in several homes. I joined Park Llane nearly 6 years ago and I have developed myself by obtaining my level 4 in Management and this has enabled me to pass on my knowledge to others. There was a restructure within the home and I was given the opportunity to Take on the role of a senior lead along with another colleague and this role requires us to lead and direct the staff team as well as taking on more responsibilities.

Andrew has been Head Chef at Park Lane Care Home for 4 years.
Before joining Kingsley Healthcare Andrew worked for the Ministry of Defence and catered for King Charles and Camilla when he was a civic caterer in 2010.
Andrew is passionate about providing nutritious, home made meals for the residents.

I have worked in Park Lane for 22 years, having left school at 16 years ago. I initially worked in the kitchen as a Kitchen Assistant. I later moved on to care, undertaking the necessary training to support residents with their personal care.
I have always been flexible to fit in with the needs of the home, and when a position came up in the housekeeping team over 2 years ago, I was happy to step into the role to help. As a result of my role in housekeeping, I have recently been appointed Head Housekeeper.
I love working in Park Lane; no two days are the same, and it is always wonderful to chat with residents and learn about the lives they have led.
In my spare time, I enjoy taking my children to their varied activities as well as socialising and relaxing with friends and family.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Park Lane Care Home to verify any information. View our terms and conditions. Park Lane Care Home has an Enhanced Service -more info.
