Submit a Review for Coote Lane Residential Home
Coote Lane, Lostock Hall, Preston, PR5 5JE
View full details of Coote Lane Residential HomeLatest Reviews for Coote Lane Residential Home
19 January 2026
I can not thank the entire staff of Coote Lane enough for looking after my dad Jimmy during the three years he was there. I'm still coming to terms with his recent death at a tad short of his 102 birthday but I will be forever grateful for the outstanding care he received whilst he was there. I
got to share the lives of many of the staff there, from engagements, weddings and even births which seemed to make Coote Lane more homely and always a pleasure to visit. Jimmy was not always in the same "24hrs" as everyone else but the staff would always inform me when he was up so I would shoot down to visit and I was always offered a cuppa no matter the time of day or night, they went above and beyond and they would always offer me a cuddle to cheer me up particularly towards the end even when I didn't realise I needed one. Thank you Coote Lane, I couldn't of chosen a better place .
30 December 2025
I feel the relatively small size of the home helps to provide a more personal approach to providing care to the residents. There is a good friendly atmosphere in the home which is good for both residents and visitors. Mum took time to settle which is what I expected but after recent stays in
hospital Mum now seems happy to be going back to Coote Lane. Vicky has been very good in helping Dad to join Mum at Coote Lane and in taking a keen interest to help him settle. Overall I feel Coote Lane would compare favourably to other care homes in the locality.
23 December 2025
I cannot thank the staff enough for looking after mum, she has been at Coote Lane for seven years now and is sadly bedbound but the care is wonderful nothing is too much trouble. The staff are very approachable and you can visit anytime you like, no need to make an appointment. The food is good and
there are always choices at meal times to. My coffee during my visits is much appreciated, thanks again I highly recommend this lovely care home.
16 December 2025
I think it is a very well run care home. The staff are attentive and friendly, they always offer to make a cup of tea when we visit. The manager is also friendly and accessible. I have had had several useful chats with her. The home is clean and the food is good. The staff also offer reasonably
regular activities for the residents.
09 December 2025
Generally good, staff are friendly and always seem smiley and welcoming. It would be nice if there were more activities arranged for residents and days out if possible. Family are always made to feel welcome and the fact that dogs can come into the home and mums room is very much appreciated
26 November 2025
The place is always clean and the staff are always friendly and helpful. If my mum needs anything they see to it as promptly as possible.
I feel I can go to work knowing that my mum is looked after. It will never be her home but in my opinion it was close as possible for the needs she has.
20 August 2025
My mother has recently stayed at Coote Lane Residential Home for two weeks respite care whilst we attended a family wedding abroad.
I was initially worried about placing her in a home but having visited the home with my mother prior to admission all fears were abated.
The home was clean and
spacious and set in beautiful surroundings. The bedroom was a good size and well equipped.
The manager and all the staff we came into contact with were absolutely lovely and very accommodating to our personal requests. We visited my mother twice before we actually left for the wedding and I could see she was well looked after and happy which put my mind at rest and enabled me to enjoy my sons wedding.
Since returning home my mother has praised the kindest of the staff and the quality and quantity of the food. She even made some friends in her short stay and said she would like to go back and visit them.
I would definitely choose this home in the future if the need arose.
22 May 2025
Always welcoming, fantastic care, wonderful staff. Gran is really well looked after and happy here.
22 May 2025
Staff are excellent, giving 5 stars. They are working hard.
22 May 2025
Welcoming staff, always smiling staff, offering drinks and biscuits. Staff working today, massive credit to company! Great staff, well done.
26 March 2025
I arrived from hospital where I had been treated following a fall when I fractured my hip, I was poorly and unable to walk, on arrival. Here I received help and encouragement. The initial stages were difficult but with help, encouragement and determination I was enabled to walk unaided. As a results
of the kindness and help of the team I am now able to return to my home which was initially deemed inadvisable.
27 September 2024
My experience of Coote Lane Residential Home is of the highest standard. My husband has had two weeks respite and been very happy here. I have had a well earned rest and re-charged my energy. Thank you to everyone.
27 May 2024
The home smells lovely and it is clean. The staff are very caring and very welcoming. My Mum felt very safe immediately and her words were "Don't move me from here". The deputy manager was very professional and thorough.
20 May 2024
Me and our family would like to thank the entire staff team for providing the best love, care, and support for our Mother, and all our family. Every effort was made by all the staff. It's truly an amazing place.
29 April 2024
We visited eight homes before deciding on this. The staff are so friendly and helpful. We were happy with everything, and my husband enjoyed his stay. That meant I had a break with a happy feeling. I would recommend this home to everyone and anyone. Residents are treated like a five-star hotel. Full
marks to management and staff. Thank you very much. You are simply the best.
05 April 2024
The entire staff at Coote Lane Care Home were fantastic with Mum throughout her 10-month stay, especially her end-of-life care where staff went above and beyond to make her comfortable. The love shown to me by everyone there since Mum passed has been second to none too. I have made a lot of new
friends at the home and I intend to still visit on a regular basis.
30 June 2023
I was very apprehensive about my grandma moving into a care home, from the very first day we settled her in it felt like 'home'. The staff are all lovely, they always go out of their way for you and make you feel welcome. The outdoor area is fantastic, especially getting to feed the sheep! Grandma
has gone from strength to strength. She's happy and we get quality time with her now which we struggled to get before due to us doing the caring side. Thank you so much to all the staff at Coote Lane Residential Home. I would 100% recommend this home.
27 June 2023
My mother has been a resident at Coote Lane for over 3 years and has received the most wonderful care. The staff always adapted quickly to her deteriorating dementia, treating her with kindness and dignity. The home is always spotlessly clean, homely and welcoming. Every single member of staff has a
smile on their face and is always happy and always eager to help or just have a chat. There is a real family feel at Coote Lane. Sadly Mum had to leave recently purely because her needs changed and so needs a higher level of care but I would not hesitate in recommending Coote Lane. I just wish Mum could have stayed.
17 May 2023
My mum was so well looked after whilst in Coote Lane Residential Home.
I called in to see the residents and staff and as usual, I was made so welcome. The home was decorated for the King's coronation and it was lovely chatting with Mum's friends and carers.
17 May 2023
I reviewed Coote Lane Residential Home very shortly after Mum had moved in following a terrible experience at another care home. Now 12 months down the line I feel able to give a more knowledgeable review based on our experience over the last year. In my opinion, it is a ‘home’ in every sense of the
word. It’s enormously difficult to make a care facility into a ‘home’ but I believe it has been achieved here. I am constantly impressed by the commitment and resilience of the management team and staff who go beyond expectations to keep the residents safe, happy and content.
The only thing that disappoints me is the fact that the CQC rated Coote Lane with a ‘requires improvement’ just as the new management team had started in June 2021. In fairness, this needs updating to truly reflect the incredible work being done. It may mislead potential customers which is unfair. It was recommended to us otherwise we would have been reluctant to view it based on the CQC report. I’m so glad we were introduced to Coote Lane.
Latest Reviews for Coote Lane Residential Home
19 January 2026
I can not thank the entire staff of Coote Lane enough for looking after my dad Jimmy during the three years he was there. I'm still coming to terms with his recent death at a tad short of his 102 birthday but I will be forever grateful for the outstanding care he received whilst he was there. I
got to share the lives of many of the staff there, from engagements, weddings and even births which seemed to make Coote Lane more homely and always a pleasure to visit. Jimmy was not always in the same "24hrs" as everyone else but the staff would always inform me when he was up so I would shoot down to visit and I was always offered a cuppa no matter the time of day or night, they went above and beyond and they would always offer me a cuddle to cheer me up particularly towards the end even when I didn't realise I needed one. Thank you Coote Lane, I couldn't of chosen a better place .
30 December 2025
I feel the relatively small size of the home helps to provide a more personal approach to providing care to the residents. There is a good friendly atmosphere in the home which is good for both residents and visitors. Mum took time to settle which is what I expected but after recent stays in
hospital Mum now seems happy to be going back to Coote Lane. Vicky has been very good in helping Dad to join Mum at Coote Lane and in taking a keen interest to help him settle. Overall I feel Coote Lane would compare favourably to other care homes in the locality.
23 December 2025
I cannot thank the staff enough for looking after mum, she has been at Coote Lane for seven years now and is sadly bedbound but the care is wonderful nothing is too much trouble. The staff are very approachable and you can visit anytime you like, no need to make an appointment. The food is good and
there are always choices at meal times to. My coffee during my visits is much appreciated, thanks again I highly recommend this lovely care home.
16 December 2025
I think it is a very well run care home. The staff are attentive and friendly, they always offer to make a cup of tea when we visit. The manager is also friendly and accessible. I have had had several useful chats with her. The home is clean and the food is good. The staff also offer reasonably
regular activities for the residents.
09 December 2025
Generally good, staff are friendly and always seem smiley and welcoming. It would be nice if there were more activities arranged for residents and days out if possible. Family are always made to feel welcome and the fact that dogs can come into the home and mums room is very much appreciated
26 November 2025
The place is always clean and the staff are always friendly and helpful. If my mum needs anything they see to it as promptly as possible.
I feel I can go to work knowing that my mum is looked after. It will never be her home but in my opinion it was close as possible for the needs she has.
20 August 2025
My mother has recently stayed at Coote Lane Residential Home for two weeks respite care whilst we attended a family wedding abroad.
I was initially worried about placing her in a home but having visited the home with my mother prior to admission all fears were abated.
The home was clean and
spacious and set in beautiful surroundings. The bedroom was a good size and well equipped.
The manager and all the staff we came into contact with were absolutely lovely and very accommodating to our personal requests. We visited my mother twice before we actually left for the wedding and I could see she was well looked after and happy which put my mind at rest and enabled me to enjoy my sons wedding.
Since returning home my mother has praised the kindest of the staff and the quality and quantity of the food. She even made some friends in her short stay and said she would like to go back and visit them.
I would definitely choose this home in the future if the need arose.
22 May 2025
Always welcoming, fantastic care, wonderful staff. Gran is really well looked after and happy here.
22 May 2025
Staff are excellent, giving 5 stars. They are working hard.
22 May 2025
Welcoming staff, always smiling staff, offering drinks and biscuits. Staff working today, massive credit to company! Great staff, well done.
26 March 2025
I arrived from hospital where I had been treated following a fall when I fractured my hip, I was poorly and unable to walk, on arrival. Here I received help and encouragement. The initial stages were difficult but with help, encouragement and determination I was enabled to walk unaided. As a results
of the kindness and help of the team I am now able to return to my home which was initially deemed inadvisable.
27 September 2024
My experience of Coote Lane Residential Home is of the highest standard. My husband has had two weeks respite and been very happy here. I have had a well earned rest and re-charged my energy. Thank you to everyone.
27 May 2024
The home smells lovely and it is clean. The staff are very caring and very welcoming. My Mum felt very safe immediately and her words were "Don't move me from here". The deputy manager was very professional and thorough.
20 May 2024
Me and our family would like to thank the entire staff team for providing the best love, care, and support for our Mother, and all our family. Every effort was made by all the staff. It's truly an amazing place.
29 April 2024
We visited eight homes before deciding on this. The staff are so friendly and helpful. We were happy with everything, and my husband enjoyed his stay. That meant I had a break with a happy feeling. I would recommend this home to everyone and anyone. Residents are treated like a five-star hotel. Full
marks to management and staff. Thank you very much. You are simply the best.
05 April 2024
The entire staff at Coote Lane Care Home were fantastic with Mum throughout her 10-month stay, especially her end-of-life care where staff went above and beyond to make her comfortable. The love shown to me by everyone there since Mum passed has been second to none too. I have made a lot of new
friends at the home and I intend to still visit on a regular basis.
30 June 2023
I was very apprehensive about my grandma moving into a care home, from the very first day we settled her in it felt like 'home'. The staff are all lovely, they always go out of their way for you and make you feel welcome. The outdoor area is fantastic, especially getting to feed the sheep! Grandma
has gone from strength to strength. She's happy and we get quality time with her now which we struggled to get before due to us doing the caring side. Thank you so much to all the staff at Coote Lane Residential Home. I would 100% recommend this home.
27 June 2023
My mother has been a resident at Coote Lane for over 3 years and has received the most wonderful care. The staff always adapted quickly to her deteriorating dementia, treating her with kindness and dignity. The home is always spotlessly clean, homely and welcoming. Every single member of staff has a
smile on their face and is always happy and always eager to help or just have a chat. There is a real family feel at Coote Lane. Sadly Mum had to leave recently purely because her needs changed and so needs a higher level of care but I would not hesitate in recommending Coote Lane. I just wish Mum could have stayed.
17 May 2023
My mum was so well looked after whilst in Coote Lane Residential Home.
I called in to see the residents and staff and as usual, I was made so welcome. The home was decorated for the King's coronation and it was lovely chatting with Mum's friends and carers.
17 May 2023
I reviewed Coote Lane Residential Home very shortly after Mum had moved in following a terrible experience at another care home. Now 12 months down the line I feel able to give a more knowledgeable review based on our experience over the last year. In my opinion, it is a ‘home’ in every sense of the
word. It’s enormously difficult to make a care facility into a ‘home’ but I believe it has been achieved here. I am constantly impressed by the commitment and resilience of the management team and staff who go beyond expectations to keep the residents safe, happy and content.
The only thing that disappoints me is the fact that the CQC rated Coote Lane with a ‘requires improvement’ just as the new management team had started in June 2021. In fairness, this needs updating to truly reflect the incredible work being done. It may mislead potential customers which is unfair. It was recommended to us otherwise we would have been reluctant to view it based on the CQC report. I’m so glad we were introduced to Coote Lane.