Submit a Review for Coote Lane Residential Home
Coote Lane, Lostock Hall, Preston, PR5 5JE
View full details of Coote Lane Residential HomeLatest Reviews for Coote Lane Residential Home
23 June 2026
I just want to acknowledge the care provided by the staff and senior leadership team of the home who have worked hard to give mum back some quality of life and dignity.
At home, despite family and home care best efforts, she deteriorated to such an extent the GP recommended end of life planning.
However, with excellent communication, quick action of the manager, coordinating care between services for the home, mum was quickly assessed by district nurses, inputting in urgent care and a Specialist Advanced Nurse managed her medical conditions from the GP practice, non of which was offered by her own GP when at home.
The home have involved us throughout and have listened to mums wishes to ensure she is central in all decisions. They have also been supportive to myself and my sister for which we will be forever grateful. The quality of care and investment in staff is evident by my mums improved wellbeing.
05 May 2026
We had to make a very difficult decision for my brother to move into care due to personal circumstances and his complex needs.
The managers and staff have been exemplary in their understanding of the situation. It was always going to be a difficult decision and the support and understanding
received has been brilliant. They have made sure he is settled in and he has a good rapport with the staff. They are working extremely well with his anxiety issues and are engaging and encouraging him in his hobbies. Due to his issues they are trying to engage him in activities but this can be difficult for him.
He is very happy at Coote Lane which is great to see.
05 May 2026
My Mother -in-law had been a resident for many years. I found the staff very caring and friendly. In December 2025 my mother-in-law, was on end of life. The staff where respectful and caring, keeping us updated when we asked. In the last couple of days, nothing was too much trouble we where all
looked after. They understood that it was a very hard time for us, and accommodated us. They provided support 24/7 and allowed us to spend as much time with her as we wanted. When the family could not be there, a member of staff sat with her. I was comforted by the way they responded to us, as a family and to my mother-in-law. I would recommend this care home to anyone looking for one for a family member.
27 April 2026
My mother has been in residence at Coote Lane for just over a month. The care and attention she (and we) have received has been touching and reassuring, with all staff showing consideration and respect to all residents and visitors. When I have asked questions or expressed a worry about my mother
the staff have responded immediately and sought external help for other services in a diligent and timely way. I have been particularly impressed with the teamwork both with staff in the home and also the wider community nursing and medical services. My mother enjoys the food and finds all staff kind and supportive. I feel a particular mention needs to be made about staff on the night shift as mother is so impressed that she only needs to press the call bell once and she gets an immediate response. She is so reassured that there is someone there to bring her a cup of Horlicks should she need one and will sit and talk to her while she drinks it
19 January 2026
I can not thank the entire staff of Coote Lane enough for looking after my dad Jimmy during the three years he was there. I'm still coming to terms with his recent death at a tad short of his 102 birthday but I will be forever grateful for the outstanding care he received whilst he was there. I
got to share the lives of many of the staff there, from engagements, weddings and even births which seemed to make Coote Lane more homely and always a pleasure to visit. Jimmy was not always in the same "24hrs" as everyone else but the staff would always inform me when he was up so I would shoot down to visit and I was always offered a cuppa no matter the time of day or night, they went above and beyond and they would always offer me a cuddle to cheer me up particularly towards the end even when I didn't realise I needed one. Thank you Coote Lane, I couldn't of chosen a better place .
30 December 2025
I feel the relatively small size of the home helps to provide a more personal approach to providing care to the residents. There is a good friendly atmosphere in the home which is good for both residents and visitors. Mum took time to settle which is what I expected but after recent stays in
hospital Mum now seems happy to be going back to Coote Lane. Vicky has been very good in helping Dad to join Mum at Coote Lane and in taking a keen interest to help him settle. Overall I feel Coote Lane would compare favourably to other care homes in the locality.
23 December 2025
I cannot thank the staff enough for looking after mum, she has been at Coote Lane for seven years now and is sadly bedbound but the care is wonderful nothing is too much trouble. The staff are very approachable and you can visit anytime you like, no need to make an appointment. The food is good and
there are always choices at meal times to. My coffee during my visits is much appreciated, thanks again I highly recommend this lovely care home.
16 December 2025
I think it is a very well run care home. The staff are attentive and friendly, they always offer to make a cup of tea when we visit. The manager is also friendly and accessible. I have had had several useful chats with her. The home is clean and the food is good. The staff also offer reasonably
regular activities for the residents.
09 December 2025
Generally good, staff are friendly and always seem smiley and welcoming. It would be nice if there were more activities arranged for residents and days out if possible. Family are always made to feel welcome and the fact that dogs can come into the home and mums room is very much appreciated
26 November 2025
The place is always clean and the staff are always friendly and helpful. If my mum needs anything they see to it as promptly as possible.
I feel I can go to work knowing that my mum is looked after. It will never be her home but in my opinion it was close as possible for the needs she has.
20 August 2025
My mother has recently stayed at Coote Lane Residential Home for two weeks respite care whilst we attended a family wedding abroad.
I was initially worried about placing her in a home but having visited the home with my mother prior to admission all fears were abated.
The home was clean and
spacious and set in beautiful surroundings. The bedroom was a good size and well equipped.
The manager and all the staff we came into contact with were absolutely lovely and very accommodating to our personal requests. We visited my mother twice before we actually left for the wedding and I could see she was well looked after and happy which put my mind at rest and enabled me to enjoy my sons wedding.
Since returning home my mother has praised the kindest of the staff and the quality and quantity of the food. She even made some friends in her short stay and said she would like to go back and visit them.
I would definitely choose this home in the future if the need arose.
22 May 2025
Always welcoming, fantastic care, wonderful staff. Gran is really well looked after and happy here.
22 May 2025
Staff are excellent, giving 5 stars. They are working hard.
22 May 2025
Welcoming staff, always smiling staff, offering drinks and biscuits. Staff working today, massive credit to company! Great staff, well done.
26 March 2025
I arrived from hospital where I had been treated following a fall when I fractured my hip, I was poorly and unable to walk, on arrival. Here I received help and encouragement. The initial stages were difficult but with help, encouragement and determination I was enabled to walk unaided. As a results
of the kindness and help of the team I am now able to return to my home which was initially deemed inadvisable.
27 September 2024
My experience of Coote Lane Residential Home is of the highest standard. My husband has had two weeks respite and been very happy here. I have had a well earned rest and re-charged my energy. Thank you to everyone.
27 May 2024
The home smells lovely and it is clean. The staff are very caring and very welcoming. My Mum felt very safe immediately and her words were "Don't move me from here". The deputy manager was very professional and thorough.
20 May 2024
Me and our family would like to thank the entire staff team for providing the best love, care, and support for our Mother, and all our family. Every effort was made by all the staff. It's truly an amazing place.
29 April 2024
We visited eight homes before deciding on this. The staff are so friendly and helpful. We were happy with everything, and my husband enjoyed his stay. That meant I had a break with a happy feeling. I would recommend this home to everyone and anyone. Residents are treated like a five-star hotel. Full
marks to management and staff. Thank you very much. You are simply the best.
05 April 2024
The entire staff at Coote Lane Care Home were fantastic with Mum throughout her 10-month stay, especially her end-of-life care where staff went above and beyond to make her comfortable. The love shown to me by everyone there since Mum passed has been second to none too. I have made a lot of new
friends at the home and I intend to still visit on a regular basis.
Latest Reviews for Coote Lane Residential Home
23 June 2026
I just want to acknowledge the care provided by the staff and senior leadership team of the home who have worked hard to give mum back some quality of life and dignity.
At home, despite family and home care best efforts, she deteriorated to such an extent the GP recommended end of life planning.
However, with excellent communication, quick action of the manager, coordinating care between services for the home, mum was quickly assessed by district nurses, inputting in urgent care and a Specialist Advanced Nurse managed her medical conditions from the GP practice, non of which was offered by her own GP when at home.
The home have involved us throughout and have listened to mums wishes to ensure she is central in all decisions. They have also been supportive to myself and my sister for which we will be forever grateful. The quality of care and investment in staff is evident by my mums improved wellbeing.
05 May 2026
We had to make a very difficult decision for my brother to move into care due to personal circumstances and his complex needs.
The managers and staff have been exemplary in their understanding of the situation. It was always going to be a difficult decision and the support and understanding
received has been brilliant. They have made sure he is settled in and he has a good rapport with the staff. They are working extremely well with his anxiety issues and are engaging and encouraging him in his hobbies. Due to his issues they are trying to engage him in activities but this can be difficult for him.
He is very happy at Coote Lane which is great to see.
05 May 2026
My Mother -in-law had been a resident for many years. I found the staff very caring and friendly. In December 2025 my mother-in-law, was on end of life. The staff where respectful and caring, keeping us updated when we asked. In the last couple of days, nothing was too much trouble we where all
looked after. They understood that it was a very hard time for us, and accommodated us. They provided support 24/7 and allowed us to spend as much time with her as we wanted. When the family could not be there, a member of staff sat with her. I was comforted by the way they responded to us, as a family and to my mother-in-law. I would recommend this care home to anyone looking for one for a family member.
27 April 2026
My mother has been in residence at Coote Lane for just over a month. The care and attention she (and we) have received has been touching and reassuring, with all staff showing consideration and respect to all residents and visitors. When I have asked questions or expressed a worry about my mother
the staff have responded immediately and sought external help for other services in a diligent and timely way. I have been particularly impressed with the teamwork both with staff in the home and also the wider community nursing and medical services. My mother enjoys the food and finds all staff kind and supportive. I feel a particular mention needs to be made about staff on the night shift as mother is so impressed that she only needs to press the call bell once and she gets an immediate response. She is so reassured that there is someone there to bring her a cup of Horlicks should she need one and will sit and talk to her while she drinks it
19 January 2026
I can not thank the entire staff of Coote Lane enough for looking after my dad Jimmy during the three years he was there. I'm still coming to terms with his recent death at a tad short of his 102 birthday but I will be forever grateful for the outstanding care he received whilst he was there. I
got to share the lives of many of the staff there, from engagements, weddings and even births which seemed to make Coote Lane more homely and always a pleasure to visit. Jimmy was not always in the same "24hrs" as everyone else but the staff would always inform me when he was up so I would shoot down to visit and I was always offered a cuppa no matter the time of day or night, they went above and beyond and they would always offer me a cuddle to cheer me up particularly towards the end even when I didn't realise I needed one. Thank you Coote Lane, I couldn't of chosen a better place .
30 December 2025
I feel the relatively small size of the home helps to provide a more personal approach to providing care to the residents. There is a good friendly atmosphere in the home which is good for both residents and visitors. Mum took time to settle which is what I expected but after recent stays in
hospital Mum now seems happy to be going back to Coote Lane. Vicky has been very good in helping Dad to join Mum at Coote Lane and in taking a keen interest to help him settle. Overall I feel Coote Lane would compare favourably to other care homes in the locality.
23 December 2025
I cannot thank the staff enough for looking after mum, she has been at Coote Lane for seven years now and is sadly bedbound but the care is wonderful nothing is too much trouble. The staff are very approachable and you can visit anytime you like, no need to make an appointment. The food is good and
there are always choices at meal times to. My coffee during my visits is much appreciated, thanks again I highly recommend this lovely care home.
16 December 2025
I think it is a very well run care home. The staff are attentive and friendly, they always offer to make a cup of tea when we visit. The manager is also friendly and accessible. I have had had several useful chats with her. The home is clean and the food is good. The staff also offer reasonably
regular activities for the residents.
09 December 2025
Generally good, staff are friendly and always seem smiley and welcoming. It would be nice if there were more activities arranged for residents and days out if possible. Family are always made to feel welcome and the fact that dogs can come into the home and mums room is very much appreciated
26 November 2025
The place is always clean and the staff are always friendly and helpful. If my mum needs anything they see to it as promptly as possible.
I feel I can go to work knowing that my mum is looked after. It will never be her home but in my opinion it was close as possible for the needs she has.
20 August 2025
My mother has recently stayed at Coote Lane Residential Home for two weeks respite care whilst we attended a family wedding abroad.
I was initially worried about placing her in a home but having visited the home with my mother prior to admission all fears were abated.
The home was clean and
spacious and set in beautiful surroundings. The bedroom was a good size and well equipped.
The manager and all the staff we came into contact with were absolutely lovely and very accommodating to our personal requests. We visited my mother twice before we actually left for the wedding and I could see she was well looked after and happy which put my mind at rest and enabled me to enjoy my sons wedding.
Since returning home my mother has praised the kindest of the staff and the quality and quantity of the food. She even made some friends in her short stay and said she would like to go back and visit them.
I would definitely choose this home in the future if the need arose.
22 May 2025
Always welcoming, fantastic care, wonderful staff. Gran is really well looked after and happy here.
22 May 2025
Staff are excellent, giving 5 stars. They are working hard.
22 May 2025
Welcoming staff, always smiling staff, offering drinks and biscuits. Staff working today, massive credit to company! Great staff, well done.
26 March 2025
I arrived from hospital where I had been treated following a fall when I fractured my hip, I was poorly and unable to walk, on arrival. Here I received help and encouragement. The initial stages were difficult but with help, encouragement and determination I was enabled to walk unaided. As a results
of the kindness and help of the team I am now able to return to my home which was initially deemed inadvisable.
27 September 2024
My experience of Coote Lane Residential Home is of the highest standard. My husband has had two weeks respite and been very happy here. I have had a well earned rest and re-charged my energy. Thank you to everyone.
27 May 2024
The home smells lovely and it is clean. The staff are very caring and very welcoming. My Mum felt very safe immediately and her words were "Don't move me from here". The deputy manager was very professional and thorough.
20 May 2024
Me and our family would like to thank the entire staff team for providing the best love, care, and support for our Mother, and all our family. Every effort was made by all the staff. It's truly an amazing place.
29 April 2024
We visited eight homes before deciding on this. The staff are so friendly and helpful. We were happy with everything, and my husband enjoyed his stay. That meant I had a break with a happy feeling. I would recommend this home to everyone and anyone. Residents are treated like a five-star hotel. Full
marks to management and staff. Thank you very much. You are simply the best.
05 April 2024
The entire staff at Coote Lane Care Home were fantastic with Mum throughout her 10-month stay, especially her end-of-life care where staff went above and beyond to make her comfortable. The love shown to me by everyone there since Mum passed has been second to none too. I have made a lot of new
friends at the home and I intend to still visit on a regular basis.