Coote Lane Residential Home

Coote Lane, Lostock Hall, Preston PR5 5JE
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9.6 57 Reviews
  • Coote Lane Residential Home, Preston
Coote Lane Residential Home is a small home and are able to give compassionate quality care with an emphasis on the individuality, dignity and choices of each resident.

The home aims to deliver the highest standards of care which is underpinned by the strong commitment of qualified staff to make residents feel right at home.

A privately owned purpose built residential care home set in 5 acres which has been sympathetically modernised to create a relaxed, homely, safe place for 24 residents to live happily in a warm and loving atmosphere.  
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Care Provided by Coote Lane Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1437 – £1724
  • Self-Funded Residential Dementia Care: £1437 – £1724
  • RESPITE Self-Funded Residential Care: £1320 – £1595
  • RESPITE Self-Funded Residential Dementia Care: £1320 – £1595

The fee associated with a person's 24-hour Care and Support will depend on their needs during our initial assessment


We will endeavour to be fair and equitable to all.

The price(s) shown are provided by the care home. Contact Coote Lane Residential Home for full pricing details and T&Cs.

Contact Coote Lane Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Coote Lane Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Victoria Wilson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (1)

Visiting

  • The home are open for visits at any time. Where they have any closures for health reasons, they will ensure they communicate this to family and friends.

Parking

  • Car parking is available at the front and the side of the home.

Coote Lane Residential Home Reviews (57)

9.6

Coote Lane Residential Home has a Review Score of 9.6 (9.574) out of 10, based on 17 reviews in the last 2 years.
Over all time Coote Lane Residential Home has 57 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Coote Lane Residential Home
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Total of 57, showing 1-20
Review from Carole S (Sister of Resident) published on 5 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had to make a very difficult decision for my brother to move into care due to personal circumstances and his complex needs.
The managers and staff have been exemplary in their understanding of the situation. It was always going to be a difficult decision and the support and understanding received
has been brilliant. They have made sure he is settled in and he has a good rapport with the staff. They are working extremely well with his anxiety issues and are engaging and encouraging him in his hobbies. Due to his issues they are trying to engage him in activities but this can be difficult for him.
He is very happy at Coote Lane which is great to see.
Reply from Victoria Wilson, Manager at Coote Lane Residential HomeI understand how difficult a decision it must have been for your brother to move into care, particularly given his complex needs. I am so pleased to hear that he has settled in well, built a good rapport with the team and is happy at Coote Lane.
As a team, we will continue to support him with patience, understanding and encouragement, particularly around his anxiety and the hobbies and activities that are important to him. It is lovely to know that the support from our managers and staff has helped make this transition easier for both him and your family.
Thank you again for placing your trust in us.
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Review from Tracy S (Daughter-in-law of Resident) published on 5 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mother -in-law had been a resident for many years. I found the staff very caring and friendly. In December 2025 my mother-in-law, was on end of life. The staff where respectful and caring, keeping us updated when we asked. In the last couple of days, nothing was too much trouble we where all looked
after. They understood that it was a very hard time for us, and accommodated us. They provided support 24/7 and allowed us to spend as much time with her as we wanted. When the family could not be there, a member of staff sat with her. I was comforted by the way they responded to us, as a family and to my mother-in-law. I would recommend this care home to anyone looking for one for a family member.
Reply from Victoria Wilson, Manager at Coote Lane Residential HomeThank you so much for taking the time to share such kind and heartfelt feedback.

We are deeply sorry for your loss and feel privileged to have cared for your mother-in-law over the years, especially during such an important and difficult time. It means a great deal to know that our team provided comfort, support and reassurance to both your mother-in-law and your family.

Our staff always aim to treat residents with dignity, compassion and respect, and your words will mean so much to everyone involved in her care. Thank you again for your recommendation and for trusting us to support your family.
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Review from Heather L (Daughter of Resident) published on 27 April 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in residence at Coote Lane for just over a month. The care and attention she (and we) have received has been touching and reassuring, with all staff showing consideration and respect to all residents and visitors. When I have asked questions or expressed a worry about my mother the
staff have responded immediately and sought external help for other services in a diligent and timely way. I have been particularly impressed with the teamwork both with staff in the home and also the wider community nursing and medical services. My mother enjoys the food and finds all staff kind and supportive. I feel a particular mention needs to be made about staff on the night shift as mother is so impressed that she only needs to press the call bell once and she gets an immediate response. She is so reassured that there is someone there to bring her a cup of Horlicks should she need one and will sit and talk to her while she drinks it
Reply from Victoria Wilson, Manager at Coote Lane Residential HomeThank you so much for taking the time to share such a thoughtful and heartwarming review.
We are delighted to hear that your mother has settled well at Coote Lane and that both she and your family have felt reassured by the care and support provided. It means a great deal to know that our team's kindness, responsiveness and respect have made a positive difference during her first month with us.
Your comments about the teamwork between our staff, community nursing and medical services are especially appreciated, as we always aim to work together to ensure residents receive the right support at the right time. We will also be sure to pass on your kind words to our night staff, who will be so pleased to know how much their care, prompt response and comforting presence mean to your mother.
It is wonderful to hear that she enjoys the food and feels supported by everyone around her. Thank you again for your trust and for sharing such encouraging feedback.
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Review from Carol F (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not thank the entire staff of Coote Lane enough for looking after my dad Jimmy during the three years he was there. I'm still coming to terms with his recent death at a tad short of his 102 birthday but I will be forever grateful for the outstanding care he received whilst he was there. I got
to share the lives of many of the staff there, from engagements, weddings and even births which seemed to make Coote Lane more homely and always a pleasure to visit. Jimmy was not always in the same "24hrs" as everyone else but the staff would always inform me when he was up so I would shoot down to visit and I was always offered a cuppa no matter the time of day or night, they went above and beyond and they would always offer me a cuddle to cheer me up particularly towards the end even when I didn't realise I needed one. Thank you Coote Lane, I couldn't of chosen a better place .
Reply from Victoria Wilson, Manager at Coote Lane Residential HomeThank you so much for your truly heartfelt words.
I am so sorry for your loss. It was a privilege for myself and the whole team at Coote Lane to care for Jimmy over the past three years, and we all feel very lucky to have been part of his life.
Your comments mean a great deal to us. We always aim to make Coote Lane feel like a home, not just for our residents but for their families too, so it is lovely to hear that you felt welcomed and supported whenever you visited. Jimmy was a much-loved resident, and we will all remember him with great fondness.
Thank you for trusting us with his care and for allowing us to support both Jimmy and your family, especially towards the end of his life. Your kind words will be shared with the whole team, and I know they will mean so much to everyone.
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Review from John G (Son of Resident) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel the relatively small size of the home helps to provide a more personal approach to providing care to the residents. There is a good friendly atmosphere in the home which is good for both residents and visitors. Mum took time to settle which is what I expected but after recent stays in hospital
Mum now seems happy to be going back to Coote Lane. Vicky has been very good in helping Dad to join Mum at Coote Lane and in taking a keen interest to help him settle. Overall I feel Coote Lane would compare favourably to other care homes in the locality.
Reply from Victoria Wilson, Manager at Coote Lane Residential HomeThank you so much for taking the time to share your thoughtful and detailed feedback.

We're delighted to hear that the smaller, more personal environment has had a positive impact and that you've found the atmosphere to be friendly and welcoming for both residents and visitors. We understand that settling in can take time, especially following hospital stays, so it's wonderful to know that your mum now feels happy returning.

Your kind words about the support provided to both your mum and dad, and the effort taken to help them settle together, mean a great deal to us. Our team is committed to taking a genuine interest in every resident and their family, and it's reassuring to hear that this has been felt.

Thank you again for your recommendation and for trusting us with your parents' care. Your feedback is truly appreciated and motivates us to continue providing the best possible support.
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Review from J T (Daughter of Resident) published on 23 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff enough for looking after mum, she has been at Coote Lane for seven years now and is sadly bedbound but the care is wonderful nothing is too much trouble. The staff are very approachable and you can visit anytime you like, no need to make an appointment. The food is good and
there are always choices at meal times to. My coffee during my visits is much appreciated, thanks again I highly recommend this lovely care home.
Reply from Victoria Wilson, Manager at Coote Lane Residential HomeThank you so much for taking the time to share such a kind and thoughtful review. We are truly grateful for your lovely words about the care your mum receives at Coote Lane.

It means a great deal to our whole team to know that you feel welcomed, supported, and reassured when visiting, and that your mum's comfort and wellbeing continue to be a priority for us. Your appreciation of our staff, the food choices, and even the coffee during your visits will certainly bring smiles to many faces.

Thank you again for your recommendation and for entrusting us with your mum's care over the years. It is a privilege to support both her and your family.

Kind regards,
The Coote Lane Team
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Review from Robert E (Son of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think it is a very well run care home. The staff are attentive and friendly, they always offer to make a cup of tea when we visit. The manager is also friendly and accessible. I have had had several useful chats with her. The home is clean and the food is good. The staff also offer reasonably regular
activities for the residents.
Reply from Victoria Wilson, Manager at Coote Lane Residential HomeThank you very much for taking the time to leave such a positive review. We are delighted to hear that you feel the home is well run and that our staff have made you feel welcome during your visits. It's especially pleasing to know that you've found the team attentive and friendly, and that you've had helpful conversations with the manager.
We're also glad you've noticed the cleanliness of the home, enjoyed the food, and appreciated the range of activities offered to residents. Your kind feedback means a great deal to us and will be shared with the whole team, who work hard to provide a comfortable and supportive environment for everyone in our care.
Thank you again for your support.
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Review from J B (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally good, staff are friendly and always seem smiley and welcoming. It would be nice if there were more activities arranged for residents and days out if possible. Family are always made to feel welcome and the fact that dogs can come into the home and mums room is very much appreciated
Reply from Victoria Wilson, Manager at Coote Lane Residential HomeThank you so much for taking the time to share your feedback. We're delighted to hear that you find our team friendly, welcoming, and supportive, and that you and your family - including your mum's four-legged visitors - feel comfortable in the home. Creating a warm, homely atmosphere is very important to us.
We also truly appreciate your comments about activities and days out. Your suggestion is valuable, and we are continually looking at ways to enrich the experiences we offer our residents. We will certainly take this on board as we review and develop our activities programme to ensure it reflects the interests and wellbeing of those in our care.
Thank you again for your thoughtful review and for being part of our Coote Lane community.
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Review from A R (Son of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The place is always clean and the staff are always friendly and helpful. If my mum needs anything they see to it as promptly as possible.
I feel I can go to work knowing that my mum is looked after. It will never be her home but in my opinion it was close as possible for the needs she has.
Reply from Victoria Wilson, Manager at Coote Lane Residential HomeThank you so much for your kind words. We're delighted to hear that your mum feels well supported and that our team's care gives you peace of mind. We know it's never the same as being at home, but we're glad it feels as close as possible for her needs. Your trust means a great deal to us.
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Review from Shirley R (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently stayed at Coote Lane Residential Home for two weeks respite care whilst we attended a family wedding abroad.
I was initially worried about placing her in a home but having visited the home with my mother prior to admission all fears were abated.
The home was clean and spacious
and set in beautiful surroundings. The bedroom was a good size and well equipped.
The manager and all the staff we came into contact with were absolutely lovely and very accommodating to our personal requests. We visited my mother twice before we actually left for the wedding and I could see she was well looked after and happy which put my mind at rest and enabled me to enjoy my sons wedding.
Since returning home my mother has praised the kindest of the staff and the quality and quantity of the food. She even made some friends in her short stay and said she would like to go back and visit them.
I would definitely choose this home in the future if the need arose.
Reply from Victoria Wilson, Manager at Coote Lane Residential HomeThank you so much for taking the time to share your kind feedback. We are delighted to hear that your mother felt comfortable, well cared for, and enjoyed her stay with us. It's wonderful to know she made friends and appreciated the food and surroundings. We will be sure to pass on your lovely comments to our team, who will be thrilled to hear them. We look forward to welcoming your mother again in the future.
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Review from D H (Granddaughter of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcoming, fantastic care, wonderful staff. Gran is really well looked after and happy here.
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Review from M H (Relative of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are excellent, giving 5 stars. They are working hard.
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Review from N B (Daughter-in-law of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming staff, always smiling staff, offering drinks and biscuits. Staff working today, massive credit to company! Great staff, well done.
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Review from W G (Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived from hospital where I had been treated following a fall when I fractured my hip, I was poorly and unable to walk, on arrival. Here I received help and encouragement. The initial stages were difficult but with help, encouragement and determination I was enabled to walk unaided. As a results
of the kindness and help of the team I am now able to return to my home which was initially deemed inadvisable.
Reply from YVONNE BERRY, manager at Coote Lane Residential HomeThank you so much for your lovely review, it is much appreciated. We are so glad you got your happy ending, and was able to return to your home.You were a pleasure to look after, and always had a smile for everyone.Kind regardsThe team
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Review from Pauline S (Wife of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Coote Lane Residential Home is of the highest standard. My husband has had two weeks respite and been very happy here. I have had a well earned rest and re-charged my energy. Thank you to everyone.
Reply from Yvonne Berry, Registered Manager at Coote Lane Residential HomeThank you so much for your kind words and feedback.
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Review from H M (Daughter of Resident) published on 27 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home smells lovely and it is clean. The staff are very caring and very welcoming. My Mum felt very safe immediately and her words were "Don't move me from here". The deputy manager was very professional and thorough.
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Review from C M (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Me and our family would like to thank the entire staff team for providing the best love, care, and support for our Mother, and all our family. Every effort was made by all the staff. It's truly an amazing place.
Reply from Yvonne Berry, RM at Coote Lane Residential HomeThank you so much for your kind words. This is what keeps us going and makes it all worthwhile.
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Review from Christine R (Wife of Resident) published on 29 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited eight homes before deciding on this. The staff are so friendly and helpful. We were happy with everything, and my husband enjoyed his stay. That meant I had a break with a happy feeling. I would recommend this home to everyone and anyone. Residents are treated like a five-star hotel. Full
marks to management and staff. Thank you very much. You are simply the best.
Reply from Yvonne Berry, Registered Manager at Coote Lane Residential HomeThank you so much; your words of encouragement make all the difference and help us to go the extra mile. Many thanks.
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Review from Marcia P (Daughter of Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The entire staff at Coote Lane Care Home were fantastic with Mum throughout her 10-month stay, especially her end-of-life care where staff went above and beyond to make her comfortable. The love shown to me by everyone there since Mum passed has been second to none too. I have made a lot of new friends
at the home and I intend to still visit on a regular basis.
Reply from Yvonne Berry, Manager at Coote Lane Residential HomeThank you very much for taking the time to share your heartfelt thoughts about your experience with Coote Lane Care Home. It was truly our privilege to care for your mum during her stay with us and we are deeply moved by your kind words. Our staff strive to provide compassionate and personalized care to all our residents, especially during their end-of-life journey. Knowing that we could make your mum comfortable and provide you with support during such a difficult time means the world to us. We are equally grateful for the friendship and trust you've placed in us. It's heartening to hear that you've formed lasting connections within our community. Please know that you are always welcome here and we look forward to your visits. Your feedback is incredibly valuable to us and serves as a reminder of why we do what we do every day. We are here for you, just as we were for your mum, and we hope to continue being a source of comfort and support.
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Review from Sarah M (Granddaughter of Resident) published on 30 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very apprehensive about my grandma moving into a care home, from the very first day we settled her in it felt like 'home'. The staff are all lovely, they always go out of their way for you and make you feel welcome. The outdoor area is fantastic, especially getting to feed the sheep! Grandma has
gone from strength to strength. She's happy and we get quality time with her now which we struggled to get before due to us doing the caring side. Thank you so much to all the staff at Coote Lane Residential Home. I would 100% recommend this home.
Reply from Oana Molea, PA to Director at Coote Lane Residential HomeThank you so much for this lovely review, we will pass on your kind feedback to the team.
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Current Review Score: 9.6 (9.574)

Overview of Review Score

The Review Score of 9.6 (9.574) out of 10 for Coote Lane Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.6 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.649 for Coote Lane Residential Home is calculated as follows: ( (131 Excellents x 5) + (58 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 194 Ratings = 4.649
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.925 Points relating to the number of positive Reviews for Coote Lane Residential Home is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.925
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Victoria Wilson

Job Title: Home Manager Joined: 2025

I have been working in the Health & Social Care sector for 26 years; I started my journey when my daughter was three months old. I started working as a care assistant for 2 years. Following on from this role, I then progressed into a senior support worker. Whilst in my role as a senior, I completed my NVQs Levels 2, 3, 4 and 5 in the care sector. After years of working as a senior, I then wanted to progress in my career and become a social worker, so I left the care sector and went to Preston University to study a three-year degree in social work. Following this, I worked in several different placement settings with a diverse range of service users with mental health needs and physical needs. I left my social work role and found myself working back in the care setting as a deputy manager, where I completed my NVQ level 5 in management. I have worked with large corporate organisations, and I have also worked in advocacy settings, charities, and within small care settings. My desire is to ensure that the people who use services are given the highest standard of care in a way that makes them feel inclusive. It is important to me that the staff I work with feel supported, empowered, and happy in their role. I will reflect, open and non-judgemental so I can learn and adapt how we all work together in the longer term.

Frequently Asked Questions about Coote Lane Residential Home

What types of Care is Coote Lane Residential Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Eating Disorders & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Coote Lane Residential Home have?

There are 22 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Coote Lane Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Coote Lane Residential Home to the centre of Preston?

2.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coote Lane Residential Home to verify any information. View our terms and conditions. Coote Lane Residential Home has an Enhanced Service - more info.