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The home aims to deliver the highest standards of care which is underpinned by the strong commitment of qualified staff to make residents feel right at home.
A privately owned purpose built residential care home set in 5 acres which has been sympathetically...
Care Provided by Coote Lane Residential Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 24 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The fee associated with a person's 24-hour Care and Support will depend on their needs during our initial assessment
We will endeavour to be fair and equitable to all.
The price(s) shown are provided by the care home. Contact Coote Lane Residential Home for full pricing details and T&Cs.
Contact Coote Lane Residential Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Swillbrook Ltd
- Private Owned
Person in charge
- Victoria Wilson (Manager)
Local Authority / Social Services
Admission Information
- Ages 45+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2021
- Number of floors: 2
Room Information
- Single Rooms (22)
- Couples/Companion Rooms (1)
Visiting
- The home are open for visits at any time. Where they have any closures for health reasons, they will ensure they communicate this to family and friends.
Parking
- Car parking is available at the front and the side of the home.
Coote Lane Residential Home Reviews (60)
Coote Lane Residential Home has a Review Score of 9.5 (9.518) out of 10, based on 18 reviews in the last 2 years.
Over all time Coote Lane Residential Home has 60 reviews.
I can call anytime and I'm always received warmly and informed of any changes.
I would definitely recommend this lovely home.
Thank you so much for your kind and thoughtful review. It means a great deal to our whole team to know that your mum feels comfortable, well cared for and enjoys the activities and, of course, her mealtimes! We understand how important reassurance and good communication are for families, so we're...
Tracy is good at providing distractions to liven up the residents eg; today's party, hiring a singer, playing bingo, quizzes. Tracy also went the extra mile for my mother's 100th birthday, even getting it in the press, and organising children's visits from her school. But on an ongoing process I think other distractions could be provided eg, animal visits, a fishtank. Normally it just daytime tv on the tv and for my mother its tedious. (and me) I don't know how other residents feel about it.
Its hard to liven up sleepy residents with dementia, but I've seen how a sing song really wakes them up went a singer is hired.
We also appreciate your suggestions for...
At home, despite family and home care best efforts, she deteriorated to such an extent the GP recommended end of life planning.
However, with excellent communication, quick action of the manager, coordinating care between services for the home, mum was quickly assessed by district nurses, inputting in urgent care and a Specialist Advanced Nurse managed her medical conditions from the GP practice, non of which was offered by her own GP when at home.
The home have involved us throughout and have listened to mums wishes to ensure she is central in all decisions. They have also been supportive to myself and my sister for which we will be forever grateful. The quality of care and investment in staff is evident by my mums improved wellbeing.
It means a great deal to our whole team to know that your mum's care, dignity and quality of life have improved since coming to the home. We are especially pleased that you have felt involved, listened to and supported...
The managers and staff have been exemplary in their understanding of the situation. It was always going to be a difficult decision and the support and understanding received has been brilliant. They have made sure he is settled in and he has a good rapport with the staff. They are working extremely well with his anxiety issues and are engaging and encouraging him in his hobbies. Due to his issues they are trying to engage him in activities but this can be difficult for him.
He is very happy at Coote Lane which is great to see.
As a team, we will continue to support him with...
My Mother -in-law had been a resident for many years. I found the staff very caring and friendly. In December 2025 my mother-in-law, was on end of life. The staff where respectful and caring, keeping us updated when we asked. In the last couple of days, nothing was too much trouble we where all looked after. They understood that it was a very hard time for us, and accommodated us. They provided support 24/7 and allowed us to spend as much time with her as we wanted. When the family could not be there, a member of staff sat with her. I was comforted by the way they responded to us, as a family and to my mother-in-law. I would recommend this care home to anyone looking for one for a family member.
Thank you so much for taking the time to share such kind and heartfelt feedback.
We are deeply sorry for your loss and feel privileged to have cared for your mother-in-law over the years, especially during such an important and difficult time. It means a great deal to know that our team provided...
My mother has been in residence at Coote Lane for just over a month. The care and attention she (and we) have received has been touching and reassuring, with all staff showing consideration and respect to all residents and visitors. When I have asked questions or expressed a worry about my mother the staff have responded immediately and sought external help for other services in a diligent and timely way. I have been particularly impressed with the teamwork both with staff in the home and also the wider community nursing and medical services. My mother enjoys the food and finds all staff kind and supportive. I feel a particular mention needs to be made about staff on the night shift as mother is so impressed that she only needs to press the call bell once and she gets an immediate response. She is so reassured that there is someone there to bring her a cup of Horlicks should she need one and will sit and talk to her while she drinks it
We are delighted to hear that your mother has settled well at Coote Lane and that both she and your family have felt reassured by the care and support provided. It means a great deal to know that our team's...
I can not thank the entire staff of Coote Lane enough for looking after my dad Jimmy during the three years he was there. I'm still coming to terms with his recent death at a tad short of his 102 birthday but I will be forever grateful for the outstanding care he received whilst he was there. I got to share the lives of many of the staff there, from engagements, weddings and even births which seemed to make Coote Lane more homely and always a pleasure to visit. Jimmy was not always in the same "24hrs" as everyone else but the staff would always inform me when he was up so I would shoot down to visit and I was always offered a cuppa no matter the time of day or night, they went above and beyond and they would always offer me a cuddle to cheer me up particularly towards the end even when I didn't realise I needed one. Thank you Coote Lane, I couldn't of chosen a better place .
I am so sorry for your loss. It was a privilege for myself and the whole team at Coote Lane to care for Jimmy over the past three years, and we all feel very lucky to have been part of his life.
Your comments mean a great deal to us. We always aim...
I feel the relatively small size of the home helps to provide a more personal approach to providing care to the residents. There is a good friendly atmosphere in the home which is good for both residents and visitors. Mum took time to settle which is what I expected but after recent stays in hospital Mum now seems happy to be going back to Coote Lane. Vicky has been very good in helping Dad to join Mum at Coote Lane and in taking a keen interest to help him settle. Overall I feel Coote Lane would compare favourably to other care homes in the locality.
Thank you so much for taking the time to share your thoughtful and detailed feedback.
We're delighted to hear that the smaller, more personal environment has had a positive impact and that you've found the atmosphere to be friendly and welcoming for both residents and visitors. We understand...
I cannot thank the staff enough for looking after mum, she has been at Coote Lane for seven years now and is sadly bedbound but the care is wonderful nothing is too much trouble. The staff are very approachable and you can visit anytime you like, no need to make an appointment. The food is good and there are always choices at meal times to. My coffee during my visits is much appreciated, thanks again I highly recommend this lovely care home.
Thank you so much for taking the time to share such a kind and thoughtful review. We are truly grateful for your lovely words about the care your mum receives at Coote Lane.
It means a great deal to our whole team to know that you feel welcomed, supported, and reassured when visiting, and that...
I think it is a very well run care home. The staff are attentive and friendly, they always offer to make a cup of tea when we visit. The manager is also friendly and accessible. I have had had several useful chats with her. The home is clean and the food is good. The staff also offer reasonably regular activities for the residents.
Thank you very much for taking the time to leave such a positive review. We are delighted to hear that you feel the home is well run and that our staff have made you feel welcome during your visits. It's especially pleasing to know that you've found the team attentive and friendly, and that you've...
Generally good, staff are friendly and always seem smiley and welcoming. It would be nice if there were more activities arranged for residents and days out if possible. Family are always made to feel welcome and the fact that dogs can come into the home and mums room is very much appreciated
Thank you so much for taking the time to share your feedback. We're delighted to hear that you find our team friendly, welcoming, and supportive, and that you and your family - including your mum's four-legged visitors - feel comfortable in the home. Creating a warm, homely atmosphere is very...
I feel I can go to work knowing that my mum is looked after. It will never be her home but in my opinion it was close as possible for the needs she has.
Thank you so much for your kind words. We're delighted to hear that your mum feels well supported and that our team's care gives you peace of mind. We know it's never the same as being at home, but we're glad it feels as close as possible for her needs. Your trust means a great deal to us.
I was initially worried about placing her in a home but having visited the home with my mother prior to admission all fears were abated.
The home was clean and spacious and set in beautiful surroundings. The bedroom was a good size and well equipped.
The manager and all the staff we came into contact with were absolutely lovely and very accommodating to our personal requests. We visited my mother twice before we actually left for the wedding and I could see she was well looked after and happy which put my mind at rest and enabled me to enjoy my sons wedding.
Since returning home my mother has praised the kindest of the staff and the quality and quantity of the food. She even made some friends in her short stay and said she would like to go back and visit them.
I would definitely choose this home in the future if the need arose.
Thank you so much for taking the time to share your kind feedback. We are delighted to hear that your mother felt comfortable, well cared for, and enjoyed her stay with us. It's wonderful to know she made friends and appreciated the food and surroundings. We will be sure to pass on your lovely...
Welcoming staff, always smiling staff, offering drinks and biscuits. Staff working today, massive credit to company! Great staff, well done.
Staff are excellent, giving 5 stars. They are working hard.
Always welcoming, fantastic care, wonderful staff. Gran is really well looked after and happy here.
I arrived from hospital where I had been treated following a fall when I fractured my hip, I was poorly and unable to walk, on arrival. Here I received help and encouragement. The initial stages were difficult but with help, encouragement and determination I was enabled to walk unaided. As a results of the kindness and help of the team I am now able to return to my home which was initially deemed inadvisable.
Thank you so much for your lovely review, it is much appreciated. We are so glad you got your happy ending, and was able to return to your home.You were a pleasure to look after, and always had a smile for everyone.Kind regardsThe team
My experience of Coote Lane Residential Home is of the highest standard. My husband has had two weeks respite and been very happy here. I have had a well earned rest and re-charged my energy. Thank you to everyone.
Thank you so much for your kind words and feedback.
The home smells lovely and it is clean. The staff are very caring and very welcoming. My Mum felt very safe immediately and her words were "Don't move me from here". The deputy manager was very professional and thorough.
Me and our family would like to thank the entire staff team for providing the best love, care, and support for our Mother, and all our family. Every effort was made by all the staff. It's truly an amazing place.
Thank you so much for your kind words. This is what keeps us going and makes it all worthwhile.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 June 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Coote Lane Residential Home.
Accreditations
There are no accreditations posted yet for Coote Lane Residential Home.
Meet the Team (1)

I have been working in the Health & Social Care sector for 26 years; I started my journey when my daughter was three months old. I started working as a care assistant for 2 years. Following on from this role, I then progressed into a senior support worker. Whilst in my role as a senior, I completed my NVQs Levels 2, 3, 4 and 5 in the care sector. After years of working as a senior, I then wanted to progress in my career and become a social worker, so I left the care sector and went to Preston University to study a three-year degree in social work. Following this, I worked in several different placement settings with a diverse range of service users with mental health needs and physical needs. I left my social work role and found myself working back in the care setting as a deputy manager, where I completed my NVQ level 5 in management. I have worked with large corporate organisations, and I have also worked in advocacy settings, charities, and within small care settings. My desire is to ensure that the people who use services are given the highest standard of care in a way that makes them feel inclusive. It is important to me that the staff I work with feel supported, empowered, and happy in their role. I will reflect, open and non-judgemental so I can learn and adapt how we all work together in the longer term.
Frequently Asked Questions about Coote Lane Residential Home
What types of Care is Coote Lane Residential Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Coote Lane Residential Home have?
There are 22 Single Rooms and 1 Couples/Companion Room.
What are the Facilities & Services at Coote Lane Residential Home?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Coote Lane Residential Home to the centre of Preston?
2.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Coote Lane Residential Home to verify any information. View our terms and conditions. Coote Lane Residential Home has an Enhanced Service -more info.