Care Homes Owned by Swillbrook Ltd

Staff are friendly and helpful. Grounds are well kept and my mum enjoys the home. There are plenty of activities and things on for the residents. I will say there have been many staff changes since my mum arrived a few years ago and this takes getting used to. But everyone who comes to work here is nice and friendly.

My stepfather has been resident at Swillbrook For 2 years. Being predominantly bedridden, he needs constant care. The staff at Swillbrook are the best anyone could wish for. Sometimes, My Dad can be hard to deal with but the staff remain Professional/caring and kind.

My father has been a resident at Swillbrook House just under 2 years, in that time I have observed that the staff are very attentive to my father's needs. Prompt to respond to any calls for assistance. The staff are friendly and informative to family members.

Always impressed by the caring helpful staff. (I've not rated Activities as my sister chooses not to join any or value for money as her fees are paid due to health needs)

The staff at Swillbrook show a lot of kindness and respect towards my auntie. At this moment in time she needs a lot of care, I do feel that she gets this.

I would definitely recommend this lovely home.

My experience of Swillbrook Home has been a very positive one. Staff and management are always very helpful, caring and always update me on relevant information. Management are approachable and listen to any issues raised and respond to questions. I feel that a high level of care is given and I know that my auntie is safe with the team.

My mother-in-law is settled in Swillbrook House. The staff are attentive to her basic needs. I appreciate the care they provide for her. This is the fifth care home that my mother-in-law has been in the last five years, and it is the best so far.

Tracy is good at providing distractions to liven up the residents eg; today's party, hiring a singer, playing bingo, quizzes. Tracy also went the extra mile for my mother's 100th birthday, even getting it in the press, and organising children's visits from her school. But on an ongoing process I think other distractions could be provided eg, animal visits, a fishtank. Normally it just daytime tv on the tv and for my mother its tedious. (and me) I don't know how other residents feel about it.

Its hard to liven up sleepy residents with dementia, but I've seen how a sing song really wakes them up went a singer is hired.

The home have involved us throughout and have listened to mums wishes to ensure she is central in all decisions. They have also been supportive to myself and my sister for which we will be forever grateful. The quality of care and investment in staff is evident by my mums improved wellbeing.

Swillbrook House is in a tranquil part of Preston and this was just what my mum needed after recovery from a fall. The staff really take their time with the residents and treat them like their own family. Communication is a strength and I'm always kept informed of any incidents, appointments and changes to medication, etc. There is a weekly line up of activities including Sunday morning worship which my mum has enjoyed.

He is very happy at Coote Lane which is great to see.

My Mother -in-law had been a resident for many years. I found the staff very caring and friendly. In December 2025 my mother-in-law, was on end of life. The staff where respectful and caring, keeping us updated when we asked. In the last couple of days, nothing was too much trouble we where all looked after. They understood that it was a very hard time for us, and accommodated us. They provided support 24/7 and allowed us to spend as much time with her as we wanted. When the family could not be there, a member of staff sat with her. I was comforted by the way they responded to us, as a family and to my mother-in-law. I would recommend this care home to anyone looking for one for a family member.

My mother has been in residence at Coote Lane for just over a month. The care and attention she (and we) have received has been touching and reassuring, with all staff showing consideration and respect to all residents and visitors. When I have asked questions or expressed a worry about my mother the staff have responded immediately and sought external help for other services in a diligent and timely way. I have been particularly impressed with the teamwork both with staff in the home and also the wider community nursing and medical services. My mother enjoys the food and finds all staff kind and supportive. I feel a particular mention needs to be made about staff on the night shift as mother is so impressed that she only needs to press the call bell once and she gets an immediate response. She is so reassured that there is someone there to bring her a cup of Horlicks should she need one and will sit and talk to her while she drinks it

I can not thank the entire staff of Coote Lane enough for looking after my dad Jimmy during the three years he was there. I'm still coming to terms with his recent death at a tad short of his 102 birthday but I will be forever grateful for the outstanding care he received whilst he was there. I got to share the lives of many of the staff there, from engagements, weddings and even births which seemed to make Coote Lane more homely and always a pleasure to visit. Jimmy was not always in the same "24hrs" as everyone else but the staff would always inform me when he was up so I would shoot down to visit and I was always offered a cuppa no matter the time of day or night, they went above and beyond and they would always offer me a cuddle to cheer me up particularly towards the end even when I didn't realise I needed one. Thank you Coote Lane, I couldn't of chosen a better place .

I feel the relatively small size of the home helps to provide a more personal approach to providing care to the residents. There is a good friendly atmosphere in the home which is good for both residents and visitors. Mum took time to settle which is what I expected but after recent stays in hospital Mum now seems happy to be going back to Coote Lane. Vicky has been very good in helping Dad to join Mum at Coote Lane and in taking a keen interest to help him settle. Overall I feel Coote Lane would compare favourably to other care homes in the locality.

I cannot thank the staff enough for looking after mum, she has been at Coote Lane for seven years now and is sadly bedbound but the care is wonderful nothing is too much trouble. The staff are very approachable and you can visit anytime you like, no need to make an appointment. The food is good and there are always choices at meal times to. My coffee during my visits is much appreciated, thanks again I highly recommend this lovely care home.

I think it is a very well run care home. The staff are attentive and friendly, they always offer to make a cup of tea when we visit. The manager is also friendly and accessible. I have had had several useful chats with her. The home is clean and the food is good. The staff also offer reasonably regular activities for the residents.

Generally good, staff are friendly and always seem smiley and welcoming. It would be nice if there were more activities arranged for residents and days out if possible. Family are always made to feel welcome and the fact that dogs can come into the home and mums room is very much appreciated

Staff & management are always very caring & helpfull