Care Homes Owned by Swillbrook Ltd in Lancashire

Reply from Victoria Wilson, Manager at Coote Lane Residential HomeThank you very much for taking the time to leave such a positive review. We are delighted to hear that you feel the home is well run and that our staff have made you feel welcome during your visits. It's especially pleasing to know that you've found the team attentive and friendly, and that you've had helpful conversations with the manager.
We're also glad you've noticed the cleanliness of the home, enjoyed the food, and appreciated the range of activities offered to residents. Your kind feedback means a great deal to us and will be shared with the whole team, who work hard to provide a comfortable and supportive environment for everyone in our care.
Thank you again for your support.

Reply from Victoria Wilson, Manager at Coote Lane Residential HomeThank you so much for taking the time to share your kind feedback. We are delighted to hear that your mother felt comfortable, well cared for, and enjoyed her stay with us. It's wonderful to know she made friends and appreciated the food and surroundings. We will be sure to pass on your lovely comments to our team, who will be thrilled to hear them. We look forward to welcoming your mother again in the future.

Reply from YVONNE BERRY, manager at Coote Lane Residential HomeThank you so much for your lovely review, it is much appreciated. We are so glad you got your happy ending, and was able to return to your home.You were a pleasure to look after, and always had a smile for everyone.Kind regardsThe team

Reply from Erica Keighley, Registered Manager at Swillbrook House Residential Care HomeThank you so much for taking the time to share such a heartfelt and glowing review of Swillbrook. We are truly delighted to hear that your mother has settled in so well and is making such remarkable progress in her recovery. It means the world to us to know that she is eating better, engaging more, and feeling comfortable in her surroundings. Our team is committed to providing compassionate, high-quality care, and it's incredibly rewarding to hear that we've surpassed your expectations. Ensuring our residents are treated with dignity, respect, and care is at the heart of what we do, and your kind words affirm that we are achieving our goals. Thank you again for your recommendation and your trust in us to care for your mother. It's a privilege to be part of her recovery journey, and we are always here to support her and your family in any way we can.

Reply from Erica Keighley, Registered Manager at Swillbrook House Residential Care HomeThank you so much for your kind words and feedback.

Reply from Yvonne Berry, Registered Manager at Coote Lane Residential HomeThank you so much; your words of encouragement make all the difference and help us to go the extra mile. Many thanks.

Reply from Yvonne Berry, Manager at Coote Lane Residential HomeThank you very much for taking the time to share your heartfelt thoughts about your experience with Coote Lane Care Home. It was truly our privilege to care for your mum during her stay with us and we are deeply moved by your kind words. Our staff strive to provide compassionate and personalized care to all our residents, especially during their end-of-life journey. Knowing that we could make your mum comfortable and provide you with support during such a difficult time means the world to us. We are equally grateful for the friendship and trust you've placed in us. It's heartening to hear that you've formed lasting connections within our community. Please know that you are always welcome here and we look forward to your visits. Your feedback is incredibly valuable to us and serves as a reminder of why we do what we do every day. We are here for you, just as we were for your mum, and we hope to continue being a source of comfort and support.

Reply from Erica Keighley, RM at Swillbrook House Residential Care HomeThank you so much for taking the time to share your experience at Swillbrook. We are truly heartened to hear that your mother is receiving excellent care and that her happiness and comfort are evident during your visits. Our staff is committed to providing a nurturing and supportive environment for all our residents, and it's rewarding to know this effort resonates with you and your mother. Your recommendation means a great deal to us. Please never hesitate to reach out if there's anything more we can do for you or your mother. We look forward to continuing to serve your family with the utmost care and dedication.