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Care Homes Owned by Swillbrook Ltd in Lancashire

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9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Swillbrook Ltd in Lancashire

Only the locations & reviews in Lancashire for Swillbrook Ltd are showing below.

View the details of all 2 locations (with 82 reviews) owned by Swillbrook Ltd

Swillbrook Ltd Locations in Lancashire (2)

 - Browse 2 Care Homes owned by Swillbrook Ltd in Lancashire
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Coote Lane Residential Home
Coote Lane, Lostock Hall, Preston PR5 5JE 
9.6 55 reviews
Coote Lane Residential Home, Preston, Lancashire
"My contact with Coote Lane Residential Home, so far, has been to review the home on my own with a view to my mother having respite care…"   Read all 55 reviews
  • from £1,200 / week
  • 24 Rooms
Location Type Care Home

Coote Lane Residential Home is a small home and are able to give compassionate quality care with an emphasis on the individuality, dignity and choices of each resident. The home aims to deliver ... Read more

Older Person Care Younger Adult Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
Swillbrook House Residential Care Home
Rosemary Lane, Bartle, Preston PR4 0HB 
9.4 27 reviews
Swillbrook House Residential Care Home, Preston, Lancashire
"We find Swillbrook House to be a homely residential care home with kind, caring, approachable, patient and hard working staff.…"   Read all 27 reviews
  • from £1,200 / week
  • 23 Rooms
Location Type Care Home

Swillbrook House Residential Home is a country house in Bartle on the outskirts of Preston. The service is registered to provide personal care for up to 23 older people. There is car parking at ... Read more

Older Person Care Permanent Care Respite Care
  • Residential Care
  • Dementia Residential Care
  • Learning Disability Care
  • Mental Health Care

Swillbrook Ltd Reviews in Lancashire (82)

9.5

Swillbrook Ltd has a Group Review Score of 9.5 (9.477) out of 10.
The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Swillbrook Ltd must have a Review Score.

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Review of

Coote Lane Residential Home

from Heather L (Daughter of Resident) published on 16 March 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My contact with Coote Lane Residential Home, so far, has been to review the home on my own with a view to my mother having respite care initially; my mother was the able to go for lunch which she has done. My experience on both occasions is overwhelmingly positive, we were met with such a warm welcome
it has helped to reassure me for the decision that needs to be taken. This is the only residential facility I have visited to date where I feel confident my mother will been looked after properly.


Thank you to all concerned. The only reason I have given 3 stars for the activity criteria is that I believe there to be a good range but have not had the opportunity to observe this. I thought the Care Manager was outstanding.

Reply from Victoria Wilson, Manager at Coote Lane Residential HomeThank you so much for your thoughtful and heartfelt review.
We are delighted to hear that both of your visits to Coote Lane Residential Home have been such positive experiences, and that the warm welcome you and your mother received helped provide reassurance at what we understand is a very important decision for your family.
It means a great deal to know that you feel confident in the care and support we provide, and we are especially pleased that your mother enjoyed joining us for lunch. Our team is committed to making every visitor and resident feel comfortable, valued, and well looked after, so your kind words will be greatly appreciated by everyone involved.
Thank you also for your feedback regarding activities. We always welcome constructive comments, as they help us continue to improve the experience we provide for all residents.
With best wishes,

The Team at Coote Lane Residential Home
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Review of

Swillbrook House Residential Care Home

from C D (Sister of Resident) published on 23 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We find Swillbrook House to be a homely residential care home with kind, caring, approachable, patient and hard working staff.
Reply from Erica Keighley, Manager at Swillbrook House Residential Care HomeThank you so much for your lovely feedback.
We are truly delighted to hear that you find Swillbrook House to be a homely environment. Creating a warm, comfortable and welcoming home for our residents is at the heart of everything we do, and it means a great deal to know that this is reflected in your experience.
Your kind words about our team are especially appreciated. We are very proud of our caring, patient and hardworking staff, who are dedicated to supporting our residents with compassion, dignity and respect every day.
Thank you again for taking the time to share your thoughts. Your feedback encourages and motivates us to continue providing the highest standard of care.
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Review of

Coote Lane Residential Home

from Carol F (Daughter of Resident) published on 19 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not thank the entire staff of Coote Lane enough for looking after my dad Jimmy during the three years he was there. I'm still coming to terms with his recent death at a tad short of his 102 birthday but I will be forever grateful for the outstanding care he received whilst he was there. I got
to share the lives of many of the staff there, from engagements, weddings and even births which seemed to make Coote Lane more homely and always a pleasure to visit. Jimmy was not always in the same "24hrs" as everyone else but the staff would always inform me when he was up so I would shoot down to visit and I was always offered a cuppa no matter the time of day or night, they went above and beyond and they would always offer me a cuddle to cheer me up particularly towards the end even when I didn't realise I needed one. Thank you Coote Lane, I couldn't of chosen a better place .
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Review of

Coote Lane Residential Home

from John G (Son of Resident) published on 30 December 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel the relatively small size of the home helps to provide a more personal approach to providing care to the residents. There is a good friendly atmosphere in the home which is good for both residents and visitors. Mum took time to settle which is what I expected but after recent stays in hospital
Mum now seems happy to be going back to Coote Lane. Vicky has been very good in helping Dad to join Mum at Coote Lane and in taking a keen interest to help him settle. Overall I feel Coote Lane would compare favourably to other care homes in the locality.
Reply from Victoria Wilson, Manager at Coote Lane Residential HomeThank you so much for taking the time to share your thoughtful and detailed feedback.

We're delighted to hear that the smaller, more personal environment has had a positive impact and that you've found the atmosphere to be friendly and welcoming for both residents and visitors. We understand that settling in can take time, especially following hospital stays, so it's wonderful to know that your mum now feels happy returning.

Your kind words about the support provided to both your mum and dad, and the effort taken to help them settle together, mean a great deal to us. Our team is committed to taking a genuine interest in every resident and their family, and it's reassuring to hear that this has been felt.

Thank you again for your recommendation and for trusting us with your parents' care. Your feedback is truly appreciated and motivates us to continue providing the best possible support.
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Review of

Coote Lane Residential Home

from J T (Daughter of Resident) published on 23 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank the staff enough for looking after mum, she has been at Coote Lane for seven years now and is sadly bedbound but the care is wonderful nothing is too much trouble. The staff are very approachable and you can visit anytime you like, no need to make an appointment. The food is good and
there are always choices at meal times to. My coffee during my visits is much appreciated, thanks again I highly recommend this lovely care home.
Reply from Victoria Wilson, Manager at Coote Lane Residential HomeThank you so much for taking the time to share such a kind and thoughtful review. We are truly grateful for your lovely words about the care your mum receives at Coote Lane.

It means a great deal to our whole team to know that you feel welcomed, supported, and reassured when visiting, and that your mum's comfort and wellbeing continue to be a priority for us. Your appreciation of our staff, the food choices, and even the coffee during your visits will certainly bring smiles to many faces.

Thank you again for your recommendation and for entrusting us with your mum's care over the years. It is a privilege to support both her and your family.

Kind regards,
The Coote Lane Team
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Review of

Coote Lane Residential Home

from Robert E (Son of Resident) published on 16 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think it is a very well run care home. The staff are attentive and friendly, they always offer to make a cup of tea when we visit. The manager is also friendly and accessible. I have had had several useful chats with her. The home is clean and the food is good. The staff also offer reasonably regular
activities for the residents.
Reply from Victoria Wilson, Manager at Coote Lane Residential HomeThank you very much for taking the time to leave such a positive review. We are delighted to hear that you feel the home is well run and that our staff have made you feel welcome during your visits. It's especially pleasing to know that you've found the team attentive and friendly, and that you've had helpful conversations with the manager.
We're also glad you've noticed the cleanliness of the home, enjoyed the food, and appreciated the range of activities offered to residents. Your kind feedback means a great deal to us and will be shared with the whole team, who work hard to provide a comfortable and supportive environment for everyone in our care.
Thank you again for your support.
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Review of

Coote Lane Residential Home

from J B (Daughter of Resident) published on 9 December 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Generally good, staff are friendly and always seem smiley and welcoming. It would be nice if there were more activities arranged for residents and days out if possible. Family are always made to feel welcome and the fact that dogs can come into the home and mums room is very much appreciated
Reply from Victoria Wilson, Manager at Coote Lane Residential HomeThank you so much for taking the time to share your feedback. We're delighted to hear that you find our team friendly, welcoming, and supportive, and that you and your family - including your mum's four-legged visitors - feel comfortable in the home. Creating a warm, homely atmosphere is very important to us.
We also truly appreciate your comments about activities and days out. Your suggestion is valuable, and we are continually looking at ways to enrich the experiences we offer our residents. We will certainly take this on board as we review and develop our activities programme to ensure it reflects the interests and wellbeing of those in our care.
Thank you again for your thoughtful review and for being part of our Coote Lane community.
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Review of

Swillbrook House Residential Care Home

from Diana Q (Wife of Resident) published on 5 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff & management are always very caring & helpfull
Reply from Erica Keighley, Manager at Swillbrook House Residential Care HomeThank you so much for the review/ stars. Any feedback whatsoever is very important to us in constantly improving the service.
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Review of

Coote Lane Residential Home

from A R (Son of Resident) published on 26 November 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The place is always clean and the staff are always friendly and helpful. If my mum needs anything they see to it as promptly as possible.
I feel I can go to work knowing that my mum is looked after. It will never be her home but in my opinion it was close as possible for the needs she has.
Reply from Victoria Wilson, Manager at Coote Lane Residential HomeThank you so much for your kind words. We're delighted to hear that your mum feels well supported and that our team's care gives you peace of mind. We know it's never the same as being at home, but we're glad it feels as close as possible for her needs. Your trust means a great deal to us.
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Review of

Coote Lane Residential Home

from Shirley R (Daughter of Resident) published on 20 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has recently stayed at Coote Lane Residential Home for two weeks respite care whilst we attended a family wedding abroad.
I was initially worried about placing her in a home but having visited the home with my mother prior to admission all fears were abated.
The home was clean and spacious
and set in beautiful surroundings. The bedroom was a good size and well equipped.
The manager and all the staff we came into contact with were absolutely lovely and very accommodating to our personal requests. We visited my mother twice before we actually left for the wedding and I could see she was well looked after and happy which put my mind at rest and enabled me to enjoy my sons wedding.
Since returning home my mother has praised the kindest of the staff and the quality and quantity of the food. She even made some friends in her short stay and said she would like to go back and visit them.
I would definitely choose this home in the future if the need arose.
Reply from Victoria Wilson, Manager at Coote Lane Residential HomeThank you so much for taking the time to share your kind feedback. We are delighted to hear that your mother felt comfortable, well cared for, and enjoyed her stay with us. It's wonderful to know she made friends and appreciated the food and surroundings. We will be sure to pass on your lovely comments to our team, who will be thrilled to hear them. We look forward to welcoming your mother again in the future.
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Review of

Coote Lane Residential Home

from D H (Granddaughter of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always welcoming, fantastic care, wonderful staff. Gran is really well looked after and happy here.
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Review of

Coote Lane Residential Home

from M H (Relative of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are excellent, giving 5 stars. They are working hard.
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Review of

Coote Lane Residential Home

from N B (Daughter-in-law of Resident) published on 22 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcoming staff, always smiling staff, offering drinks and biscuits. Staff working today, massive credit to company! Great staff, well done.
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Review of

Coote Lane Residential Home

from W G (Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I arrived from hospital where I had been treated following a fall when I fractured my hip, I was poorly and unable to walk, on arrival. Here I received help and encouragement. The initial stages were difficult but with help, encouragement and determination I was enabled to walk unaided. As a results
of the kindness and help of the team I am now able to return to my home which was initially deemed inadvisable.
Reply from YVONNE BERRY, manager at Coote Lane Residential HomeThank you so much for your lovely review, it is much appreciated. We are so glad you got your happy ending, and was able to return to your home.You were a pleasure to look after, and always had a smile for everyone.Kind regardsThe team
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Review of

Swillbrook House Residential Care Home

from C A (Daughter of Resident) published on 20 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother has settled well in the short time she has been at Swillbrook. She was recovering from sepsis and was quite poorly and had been bedbound for 6 weeks. Within 2 weeks Mum was eating better, was dressed in the lounge and communicated much better. In fact, Mum's recovery was quite remarkable,
thanks to the management and staff's support. Mum has resided in 4 other care homes to date and Swillbrook far surpasses all of them. Mum is well cared for on all levels and the care home is always welcoming and has a great vibe. The residents are treated with dignity and respect. I couldn't want for a better place for Mum and wouldn't hesitate recommending them!
Reply from Erica Keighley, Registered Manager at Swillbrook House Residential Care HomeThank you so much for taking the time to share such a heartfelt and glowing review of Swillbrook. We are truly delighted to hear that your mother has settled in so well and is making such remarkable progress in her recovery. It means the world to us to know that she is eating better, engaging more, and feeling comfortable in her surroundings. Our team is committed to providing compassionate, high-quality care, and it's incredibly rewarding to hear that we've surpassed your expectations. Ensuring our residents are treated with dignity, respect, and care is at the heart of what we do, and your kind words affirm that we are achieving our goals. Thank you again for your recommendation and your trust in us to care for your mother. It's a privilege to be part of her recovery journey, and we are always here to support her and your family in any way we can.
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Review of

Coote Lane Residential Home

from Pauline S (Wife of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Coote Lane Residential Home is of the highest standard. My husband has had two weeks respite and been very happy here. I have had a well earned rest and re-charged my energy. Thank you to everyone.
Reply from Yvonne Berry, Registered Manager at Coote Lane Residential HomeThank you so much for your kind words and feedback.
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Review of

Swillbrook House Residential Care Home

from E T (Daughter of Resident) published on 25 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is staying at Swillbrook House temporarily following hospital discharge. She hated the idea of a care home, but the staff are so lovely and play dominoes with her - she actually really likes it!
Reply from Erica Keighley, Registered Manager at Swillbrook House Residential Care HomeThank you so much for your kind words and feedback.
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Review of

Swillbrook House Residential Care Home

from Sheila B (Daughter of Resident) published on 30 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always smiling, nothing is too much bother. Mum seems to have settled well. When it's nice weather we have a sit in the lovely gardens. I like the fact they do activities. Mum is always well dressed and presented.
Reply from Erica Keighley, Registered Manager at Swillbrook House Residential Care HomeThank you so much for your words of encouragement. We continue to do our best.
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Review of

Swillbrook House Residential Care Home

from Linda B (Daughter of Resident) published on 30 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has settled well into Swillbrook House due in main to the excellent care provided by the staff team and lovely environment. The food is excellent and my mum enjoys the activities, especially the bingo. My family are regular visitors and a long with friends we are always made to feel very welcome.
Reply from Erica Keighley, Registered Manager at Swillbrook House Residential Care HomeThank you so much for your kind words and feedback.
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Review of

Coote Lane Residential Home

from H M (Daughter of Resident) published on 27 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home smells lovely and it is clean. The staff are very caring and very welcoming. My Mum felt very safe immediately and her words were "Don't move me from here". The deputy manager was very professional and thorough.
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Awards / Recognitions (0)

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