Swillbrook House Residential Care Home

Always impressed by the caring helpful staff. (I've not rated Activities as my sister chooses not to join any or value for money as her fees are paid due to health needs)

The staff at Swillbrook show a lot of kindness and respect towards my auntie. At this moment in time she needs a lot of care, I do feel that she gets this.

My experience of Swillbrook Home has been a very positive one. Staff and management are always very helpful, caring and always update me on relevant information. Management are approachable and listen to any issues raised and respond to questions. I feel that a high level of care is given and I know that my auntie is safe with the team.

My mother-in-law is settled in Swillbrook House. The staff are attentive to her basic needs. I appreciate the care they provide for her. This is the fifth care home that my mother-in-law has been in the last five years, and it is the best so far.

Swillbrook House is in a tranquil part of Preston and this was just what my mum needed after recovery from a fall. The staff really take their time with the residents and treat them like their own family. Communication is a strength and I'm always kept informed of any incidents, appointments and changes to medication, etc. There is a weekly line up of activities including Sunday morning worship which my mum has enjoyed.

Staff & management are always very caring & helpfull

My Mother has settled well in the short time she has been at Swillbrook. She was recovering from sepsis and was quite poorly and had been bedbound for 6 weeks. Within 2 weeks Mum was eating better, was dressed in the lounge and communicated much better. In fact, Mum's recovery was quite remarkable, thanks to the management and staff's support. Mum has resided in 4 other care homes to date and Swillbrook far surpasses all of them. Mum is well cared for on all levels and the care home is always welcoming and has a great vibe. The residents are treated with dignity and respect. I couldn't want for a better place for Mum and wouldn't hesitate recommending them!

My mum is staying at Swillbrook House temporarily following hospital discharge. She hated the idea of a care home, but the staff are so lovely and play dominoes with her - she actually really likes it!

The staff are always smiling, nothing is too much bother. Mum seems to have settled well. When it's nice weather we have a sit in the lovely gardens. I like the fact they do activities. Mum is always well dressed and presented.

My mum has settled well into Swillbrook House due in main to the excellent care provided by the staff team and lovely environment. The food is excellent and my mum enjoys the activities, especially the bingo. My family are regular visitors and a long with friends we are always made to feel very welcome.

I would highly recommend the team at Swillbrook.

Mum initially came into Swillbrook House for short-term respite care whilst my dad was in the hospital. Sadly, Dad died, and Swillbrook House has now become Mum's permanent home. She has obviously been very distressed and unsettled, but the staff, without exception, have been kind and caring. They go out of their way to care for Mum, spending lots of time with her, checking she is ok and has everything she needs, and listening to her when she wants to talk. We have been very happy with all aspects of her care. The house is homely, the food is good and plentiful, Mum is clean and well dressed, she can have drinks and snacks whenever she wants them, and visiting is on an open-door basis which is lovely. The gardens are also really nice, well-maintained, with lots of bird feeders, all of which Mum really enjoys.

Very friendly and welcoming staff. Excellent location and peaceful surroundings. The home is very clean, and the catering provides both great food and flexible arrangements. My mother has been a resident since mid-June and has settled in very well, assisted by the excellent staff.

My parents were both scheduled to take up residence at Swillbrook House, Dad due to respiratory problems and Mum due to Alzheimer's. Unfortunately, Dad was admitted to the hospital, where he subsequently passed away, leaving Mum to go into the care home alone. The transition from living as a couple in their own home to being alone in a care home has been a traumatic one for Mum, but the staff at Swillbrook have been amazing. They can't do enough to help her, as well as us, and have made Mum feel so welcome. The food is excellent too. All are highly recommended.

The staff are very caring and friendly, we are always welcome to visit our mum at any time, which is really important to our family.

My husband has been in respite care since May 31st and has settled down very well after being discharged from the hospital. The staff are very caring, and residents are treated with dignity. The food smells delicious every time I visit, and the cleanliness of the rooms is evident. He has come on with his mobility since arrival and is always clean and dressed when we go. All the staff have bent over backwards to accommodate us all as a family unit in these difficult circumstances.

From the minute I met the manager, she made me feel very welcome and listened to my concerns and what needs I needed to be met. She has kept me updated with everything concerning my relative. She has shown care and compassion throughout, and in her absence, the two carers, in particular, have also been very accommodating. Even the cleaner has made us feel very welcome and always sits and has a chat with us. Overall, I am very satisfied with everything so far.

The food was inadequate and too small portions, and also was given powdered soup each night for our evening meal, which tasted like cardboard. The cleanliness of the building and the kitchen area was not very good at all and at one point I had to ask the management to clean the microwave it was that dirty.

My mother was welcomed at Swillbrook House and settled in very quickly. The staff are kind and courteous, as well as being attentive. If I phone to speak with her, they always know exactly where she is, and we can speak immediately. My mother enjoys the garden area and the countryside views. The local and group management team are constantly improving service, and are always ready to listen and act on suggestions.

My husband has settled extremely well, as there is such a warm, friendly atmosphere at Swillbrook. I am always welcomed and made to feel part of the family, and can visit whenever I want.