Coote Lane Residential Home

Coote Lane, Lostock Hall, Preston PR5 5JE
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9.8 51 Reviews
  • Coote Lane Residential Home, Preston
Coote Lane Residential Home is a small home and are able to give compassionate quality care with an emphasis on the individuality, dignity and choices of each resident.

The home aims to deliver the highest standards of care which is underpinned by the strong commitment of qualified staff to make residents feel right at home.

A privately owned purpose built residential care home set in 5 acres which has been sympathetically modernised to create a relaxed, homely, safe place for 24 residents to live happily in a warm and loving atmosphere.  

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1450
  • Self-Funded Residential Dementia Care: £1200 – £1450
  • RESPITE Self-Funded Residential Care: £1200 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1450

Dependent on a persons need during our initial assessment will depend on the fee associated to their 24 hour Care and Support.


We will endeavour to be fair and equitable to all.

These prices are only a guideline, please contact Coote Lane Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Victoria Wilson (Manager)

Local Authority / Social Services

Admission Criteria

  • Residential Assessed
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (1)

Visiting

  • The home are open for visits at any time. Where they have any closures for health reasons, they will ensure they communicate this to family and friends.

Parking

  • Car parking is available at the front and the side of the home.

Coote Lane Residential Home Reviews (51)

Total of 51, showing 41-51
9.8

Coote Lane Residential Home has a Review Score of 9.8 (9.750) out of 10, based on 11 reviews in the last 2 years. Over all time Coote Lane Residential Home has 51 reviews.

Overall Experience

  • 46
  • 5
  • 0
  • 0
  • 0

Date Published

51
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11
40

Review from Philip W (Son-in-law of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife and I were very pleased with the care my mother-in-law was receiving from the care home at Coote Lane. She looked in great health and very happy with where she was and the care she was receiving, the staff are really lovely to her.

Reply from Kerrie Brown, Front of House at Coote Lane Residential Home

Thank you for your review of Coote Lane, we are very pleased you were happy with the care given to your mother-in-law and that she has enjoyed her time there.

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Review from L C (Daughter of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find Coote Lane Residential Home to be a very homely, warm and pleasant home. The staff and manager have been excellent from day one, helpful, professional and caring to myself and my mum at this very stressful time. They are informative with updates and good advice.

Reply from Kerry Brown, Front of House at Coote Lane Residential Home

Thank you for your review. We are very pleased your Mum has settled into Coote Lane and that you are finding the staffing caring and helpful.

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Review from Tina W (Daughter of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff and my mother is happy and content.

Reply from Kerry Brown, Front of House at Coote Lane Residential Home

Thank you for taking the time to review Coote Lane, we are very pleased your mother is happy there.

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Review from Martin C (Son of Resident) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came into Coote Lane Residential Home after a lengthy stay in hospital. Nothing was too much trouble when trying to make Mum happy and comfortable. The manager and all the staff are very friendly and polite.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Hi there. Thank you for taking the time to leave our team at Coote Lane this lovely review. The team is always grateful for positive feedback as it lets them know how much their hard work is making a difference in someone's life. Thank you again - Coote Lane team.

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Review from Angela C (Daughter-in-law of Resident) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are professional, extremely caring and helpful. Not just with our mum but with us, her family.
It has been a difficult time but the support of the manager and staff has been above and beyond - thank you.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Hi there, thank you for taking the time to leave such a lovely review for the team at Coote Lane. You and your family are more than welcome and wish you all the best for the future. Thank you again - Coote Lane team.

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Review from Gary C (Son of Resident) published on 21 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've seen nothing but excellent care given at Coote Lane Residential Home. All staff know and interact with the residents. My mother loves the food that's provided and says she wouldn't want to live anywhere else and calls it home!

Reply from Beth Thompson, PA at Coote Lane Residential Home

Hi there, thank you for taking the time to leave a positive review for the team at Coote lane. We are thrilled to hear how happy Mum is with us at Coote Lane and we are glad that she loves the menu too! Many thanks again for your review - Coote Lane Team

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Review from C R (Daughter of Resident) published on 27 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the three and half years my mum was a resident at Coote Lane Residential Home, she was not only treated with respect, dignity and care but she was showered with the utmost love and attention. Nothing is too much for the carers who could anticipate her every need to make her stay as happy and
pleasant as possible.
I would not hesitate in highly recommending this care home to anyone.

Reply from Beth Thompson, PA at Coote Lane Residential Home

Hi there, we can’t thank you enough for the kind words about the service received. Your review means a lot to us and we really appreciate the time you took to write such a detailed review. Of course, our whole team sends their condolences to you and your family, and wish you all the best for the future

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Review from Lesley S (Daughter of Resident) published on 11 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent over three years in this care home. During this time she could not have received any better care than she did. The staff are absolutely amazing, the love and care that my mother received were incredible. They could not do enough for her to meet her needs. Which near the end of her life
were extensive. The dedication to the care of the resident's health and well-being is second to none, calling in external services immediately when required and liaising with the loved ones I cannot fault. They work tirelessly sometimes without any thanks or recognition for their very hard work. I really don’t think my mother could have had any more love and care than she did; she was never left alone at the end of her life, when I left her bedside to nip home, a carer always sat with her to keep her company so that she wasn’t alone and on occasions even in their own time. I cannot recommend this care home any more strongly, I definitely made the right choice.

Reply from Beth Thompson, PA at Coote Lane Residential Home

Hi there, we can’t thank you enough for the kind words about the service received. Your review means a lot to us and we really appreciate the time you took to write such a detailed review. We wish you all the best for the future.

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Review from Gill N (Daughter of Resident) published on 11 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are friendly and caring. According to my mum, they can't do enough for you. They made my mum's transition from home to residential care so easy.

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Review from Andrea G (Granddaughter of Resident) published on 24 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care. Thought my gran wouldn't make it but after going into this care my gran is like a new woman and now 97 with the care this home she will reach 100, excellent care and support with amazing staff and management.

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Review from Helen L (Granddaughter of Resident) published on 10 February 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother thrived in the nurturing environment of Coote Lane. The staff are exceptional and attentive to their residents needs. The house manager made the transition from the hospital to the home effortlessly and went above and beyond her duties in looking after my grandmother.


Would strongly

recommend and thank you.

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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Coote Lane Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Coote Lane Residential Home is calculated as follows: ( (99 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 128 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coote Lane Residential Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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