Coote Lane Residential Home

Coote Lane, Lostock Hall, Preston PR5 5JE
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9.6 54 Reviews
  • Coote Lane Residential Home, Preston
Coote Lane Residential Home is a small home and are able to give compassionate quality care with an emphasis on the individuality, dignity and choices of each resident.

The home aims to deliver the highest standards of care which is underpinned by the strong commitment of qualified staff to make residents feel right at home.

A privately owned purpose built residential care home set in 5 acres which has been sympathetically modernised to create a relaxed, homely, safe place for 24 residents to live happily in a warm and loving atmosphere.  
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Care Provided by Coote Lane Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1450
  • Self-Funded Residential Dementia Care: £1200 – £1450
  • RESPITE Self-Funded Residential Care: £1200 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1450

Dependent on a persons need during our initial assessment will depend on the fee associated to their 24 hour Care and Support.


We will endeavour to be fair and equitable to all.

These prices are only a guideline, please contact Coote Lane Residential Home to find out the exact price for your requirements.

Contact Coote Lane Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Coote Lane Residential Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Victoria Wilson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (1)

Visiting

  • The home are open for visits at any time. Where they have any closures for health reasons, they will ensure they communicate this to family and friends.

Parking

  • Car parking is available at the front and the side of the home.

Coote Lane Residential Home Reviews (54)

9.6

Coote Lane Residential Home has a Review Score of 9.6 (9.574) out of 10, based on 16 reviews in the last 2 years.
Over all time Coote Lane Residential Home has 54 reviews.

Overall Experience
  • 47
  • 7
  • 0
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Date Published
  • 54
  • 7
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  • 16
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Reviewer Connection to Coote Lane Residential Home
  • 21
  • 9
  • 7
  • 3
  • 3
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 54, showing 21-40
Review from S D (Granddaughter of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It’s lovely arriving in Coote Lane Residential Home, the home is warm and inviting, the staff are friendly and accommodating. It’s evident how much the staff care about the residents which is extremely comforting. Even when our granny is being asked what she’d like for tea, the staff interact with her
in such a gentle and genuine way. We love seeing pictures of our granny on the wall enjoying activities and crafts - we’re so happy knowing she has access to such consistent, kind care. Thank you so much for looking after her.
Reply from Jane Williamson, Area Manager at Coote Lane Residential HomeThank you very much for your lovely feedback, we will pass on your kind words and 5-star rating to our team. We are delighted to hear about your experience and the kind and genuine care that your granny receives, this is very much at the heart of our ethos and we work hard to ensure a welcoming 'home from home' feel for everyone, with lots of opportunities to take part in activities. Thank you for taking the time to share this.
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Review from J R (Respite Resident) assisted by family/friend published on 21 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Came here for respite and have found the staff very friendly and my needs have been taken care of.
Reply from Bethany Thompson, PA at Coote Lane Residential HomeThank you for taking the time to leave us your feedback on your recent experience at Coote Lane Care Home. We are proud of the services our team is able to offer and provide for all of our service users, however, we are always looking for ways to improve them further. We can see from your review that there may be specific areas for improvement and would like the opportunity to explore this further. Our home manager looks forward to inviting you for a hot drink with us whenever is convenient to hear your feedback. Thank you again for taking the time to leave us your review, it will be passed on with thanks to the team.
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Review from A S (Son of Resident) published on 28 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always helpful and friendly and look after residents very well. We are made welcome and encouraged to visit whenever we want - not the case in Dad's previous care home. Can't fault the way Dad is cared for and would recommend this home.
Reply from Bethany Thompson, PA at Coote Lane Residential HomeThank you for taking the time to leave our team at Coote Lane your lovely feedback. We are always proud of our teams and the service they are able to provide, however, it means a great deal to all of us involved in the home, to see such a lovely review and that your dad has settled in so well within the home. We are, of course, always looking for new ways to further improve our services and therefore would be grateful for your feedback. Please make sure to pop in and see us soon for a hot drink and have a chat with the team in regards to your ideas, we look forward to it! Thank you again.
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Review from Joyce S (Sister of Resident) assisted by family/friend published on 23 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything was perfect. The staff are brilliant - care excellent. I recommend it to everybody.
Reply from Bethany Thompson, PA at Coote Lane Residential HomeThank you for taking the time to leave our team at Coote Lane your feedback. We are proud of the high standard of service our team is able to provide and we are thrilled to see that you have been able to witness this first hand! The team works hard on every minor detail in our homes to ensure the best quality care and attention however if you feel you have any suggestions on how we can further improve our service then please make sure to get in touch with the team as we would like to hear from you. Thank you again for your feedback we will make sure to share it with all at Coote Lane
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Review from Ian F (Son of Resident) published on 22 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely staff who always try their best.
Reply from Bethany Thompson, PA at Coote Lane Residential HomeThank you for taking the time to leave our team at Coote Lane your feedback. We are always proud of the high standard of service our team is able to provide and appreciate when this is recognised by the important people in and visiting our home. If you have any suggestions on how we can further improve our service please make sure to pop by to see the team and share your thoughts with them. Thank you again and we look forward to seeing you very soon
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Review from Keith M (Son of Resident) published on 22 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experince of my mother being in the care home is very positive. The manager and staff are extremely positive and upbeat. Nothing is too much trouble. Mum's bedroom is very nice and always kept tidy. It is kept to a very high standard, and we are very pleased. I am concerned about the price of the
care. This is my only issue.
Reply from Bethany Thompson, PA at Coote Lane Residential HomeThank you for taking the time to leave the team at Coote Lane your feedback. We are truly proud of our team for the high standard of services they are able to provide and we ensure that all of our service users, their friends and relatives are made to feel at home at all times. The team continues to work hard to look for new ways to improve our service and we always appreciate feedback from all who visit us at Coote Lane. If you would like to discuss your concerns around pricing we would be happy to book some time for you to have a chat with our management team to review together, along with any other suggestions you have in mind. Your compliments will be shared with the team and we thank you again for leaving your feedback, it really is appreciated and we look forward to seeing you soon.
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Review from Stephen G (Mother of Resident) published on 22 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with everything you have done to turn my mother around. If the situation hadn't been dealt with, then my mother would probably not be here now. Many thanks to everyone here.
Reply from Bethany Thompson, PA at Coote Lane Residential HomeThank you for leaving the team at Coote Lane with your feedback. Our team is always proud of the high level of support they provide to all our service users however it's always much appreciated to have this recognised by those closest to our service users. We are glad to have your Mother so settled with us and that the team has been able to have such a fantastic positive effect on her and we are more than thrilled to have her a part of our Coote Lane family. If you have any suggestions on how we can further improve our services please feel free to pop in and have a chat with the team. Thank you again.
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Review from Jenny H (Daughter of Resident) published on 9 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When I visit my mum in Coote Lane Residential Home she is always happy and well looked after. I find the staff very friendly and always willing to help. All Mum's needs are well met.
Reply from Bethany Thompson, PA at Coote Lane Residential HomeThank you for taking the time to leave the team at Coote Lane your feedback. We are thrilled to hear how happy your mum is with us and that the services the team are providing are well up to our standard as a company. If you have any suggestions on how we can further improve, please get in touch directly with our Home Manager at Coote Lane. Thank you again from all of us at Coote Lane Residential Home.
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Review from S M (Daughter of Resident) published on 30 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care Mum has received has been excellent. It felt like her home and we (her daughters) were made to feel welcome and part of the Coote Lane Residential Home family. The improvement in the home over the last eighteen months has been tremendous - long may it continue to improve and care for vulnerable
people.
Reply from Bethany Thompson, PA at Coote Lane Residential HomeThank you for taking the time to leave us your feedback for Coote Lanes team. We are glad you and your family felt so welcome at Coote Lane and of course, are so grateful to have been a part of your mum's journey. The team collectively continues to work on improving the services we provide and they are thrilled to see when this is recognised by our families and friends, if you have any thoughts on how we can further improve please don't hesitate to let us know your thoughts. Most importantly, we are sending you our best wishes for you and your family and if there is anything we can do to support you all during this time we will do our best to assist. Thank you again for taking the time to leave us your feedback.
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Review from Beverley P (Niece of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care team are very friendly, compassionate and dedicated to their work. My auntie is very well looked after.
Reply from Bethany Thompson, PA at Coote Lane Residential HomeMany thanks for taking the time to leave our team at Coote Lane your feedback. We are thrilled to see that your auntie is happy with us and that you think so highly of our team which of course we are always proud of. We will make sure to give this feedback to the team directly which I'm sure they will be more than happy to see! If you have any suggestions on how we can further improve the service we provide then please don't hesitate to get in touch with the team directly at Coote Lane. Thank you again and we look forward to seeing you soon.
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Review from Anne R (Daughter of Resident) published on 17 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care given to Dad was excellent, especially in his final days. Not only was he looked after, the whole family were also looked after. They felt like family. I would highly recommend the care home to anyone.
Reply from Bethany Thompson, PA at Coote Lane Residential HomeThank you for taking the time to leave our team at Coote Lane Residential Home with such a lovely review. We are proud of the service our team is always able to provide, however, it means a lot to the whole team when we are able to support those when going through such a difficult time. You are more than welcome to join us for a chat and a coffee any time and if there is anything you would like to suggest to the team please do not hesitate to reach out. Thank you again for your feedback and we send you and your loved ones best wishes during this difficult time.
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Review from Neil S (Son of Resident) published on 7 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum fell at home in 2021, an accident that started her transition through awful hospital experiences and the care system. My sister and I moved Mum from a failing care home to Coote Lane Residential Home in January 2022. We knew we needed to relocate her quickly but making the decision about an alternative
home wasn't easy. We quickly realised to our relief that the manager at Coote Lane was the sort of caring, empathetic, open, honest, professional person in whom we could place our trust to give Mum the best life experiences possible in the circumstances. The manager heads a quality management and supervisory team who motivate the staff they lead to give the best of themselves to the residents. Genuine kindness and empathy and emotional intelligence with good communication skills are surely all key basic requirements for anyone tasked with looking after our elderly loved ones and I have met many members of staff at Coote Lane who possess these qualities. Keep striving!
Reply from Bethany Thompson, PA at Coote Lane Residential HomeThank you for taking the time to leave us your feedback on your experience at Coote Lane Residential Home. We are incredibly proud of the service our team is able to offer at Coote Lane and are so grateful we were able to support you and your family during such a difficult transition. We thank you again for your feedback and if there are any other suggestions and thoughts on how we can further improve our service, please do not hesitate to reach out to us at Coote Lane. Many thanks from all the Coote Lane team.
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Review from Lindsay G (Niece of Resident) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my aunt received at Coote Lane Residential Home was exceptional. The staff treat them as if they are their own family member. Also, the welcome they give to the visiting relatives is lovely. Nothing is too much trouble, from offering a cup of tea to them answering any questions or concerns
you may have. My aunt loved living there.
Reply from Bethany Thompson, PA at Coote Lane Residential HomeThank you for taking the time to leave our team at Coote Lane such a lovely review. We are always proud of the service our team is able to provide however, it means the world to see the positive impact it has not only on our service users but also their loved ones. We are so glad your aunt was happy to stay with us and that you and your family felt a part of our Coote Lane family. Please do not hesitate to contact the home directly to speak to the team if there is anything you would like to discuss or suggest. Many thanks!
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Review from Fiona G (Granddaughter of Resident) published on 26 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can not fault the care that has been given to my grandad. The staff bend over backwards to meet his needs. The staff also make the family members really welcome. I know the job is challenging however the staff remain very professional. My other grandad was also a resident and his care was fantastic
that's why we chose this home again.
Reply from Bethany Thompson, PA at Coote Lane Residential HomeHi there, thank you for taking the time to leave our lovely Coote Lane Care Home a review and we will make sure to pass it along to the whole team. Please make sure to reach out to our home manager if there are any thoughts or ideas you would like to feedback to the home to further improve our services. Thank you again!
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Review from Linda D (Friend of Resident) published on 18 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very caring, attentive staff, always respectful to resident's needs.
Very good food - highly recommended by residents.
Reply from Bethany Thompson, PA at Coote Lane Residential HomeThank you for taking the time to leave the Coote Lane team your feedback. We appreciate all feedback, however, it's much appreciated by all when it's extremely positive like this. If there is anything you feel we can improve on, please make sure to reach out to Yvonne at Coote Lane. We thank you again for taking the time to leave us your feedback and look forward to speaking with you soon.
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Review from Frank D (Son-in-law of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care, the staff are lovely and so considerate.
Reply from Bethany Thompson, PA at Coote Lane Residential HomeHi there, thank you for taking the time to leave the team your feedback. We always appreciate any feedback for our team especially when it's positive. Thank you for your continued support.
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Review from Katherine H (Granddaughter of Resident) published on 5 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I have been to see my nan all the staff have been attentive to what my nan needs and if I also need anything. It's a home-from-home feel whenever I go.
Reply from Bethany Thompson, PA at Coote Lane Residential HomeHi there and thank you for taking the time to leave the team at Coote Lane with such lovely feedback. The team does a great job of making it truly feel like home for all who come to Coote Lane. We look forward to hearing from you in the future and thank you again.
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Review from Diane D (Daughter of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful visit for my mum's 90th birthday. The staff had decorated the room beautifully and were so helpful and friendly. Mum is very happy here she especially enjoys the food! I feel she is very well cared for and looked after.
Reply from Bethany Thompson, PA at Coote Lane Residential HomeHi there and thank you for taking the time to leave the Coote Lane staff with such positive feedback. We hope mum enjoyed her celebrations and we are glad to hear the decorations were enjoyed! The team appreciate any feedback however take great pride when their hard work is recognised. Thank you again
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Review from D M (Daughter-in-law of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been in Coote Lane Residential Home since December 2021. She settled well and is very happy living there. We are very happy with everything in the home. The staff are wonderful and very helpful towards Mum and ourselves. We think it is a wonderful home.
Reply from Bethany Thompson, PA at Coote Lane Residential HomeHi there, thank you for taking the time to leave us your feedback for Coote Lane. The team at Coote loves hearing positive feedback and especially appreciates hearing how relatives are settled with us. Thank you again for this feedback we make sure to share it with the team. See you soon and keep in touch.
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Review from Anne T (Daughter of Resident) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were looking for a home for Mum that was home from home rather than institutional. We think we found it at Coote Lane Residential Home. The manager is professional and passionate about the quality of life as well as the care given to the residents. After looking around the home, which looks much
more homely than some we’d seen, we made the decision that this was the place for Mum. She is still at the settling in stage but so far is settling well. It’s a big change which is helped by the friendly staff who both care for her and help her while allowing her some level of independence. We look forward to being part of the Coote Lane family in the future.
Reply from Bethany Thompson, PA at Coote Lane Residential HomeHi there! Thank you for taking the time to leave such a lovely positive review for our team at Coote Lane. We are thrilled to hear that Mum is having the much-needed support from the staff during her big change to join our family. The team prides themselves on making Coote Lane genuinely feel like "home" for our service users and appreciate when this is recognised so thank you for this. Your message has been passed onto the team, many thanks - Coote Lane
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Current Review Score: 9.6 (9.574)

Overview of Review Score

The Review Score of 9.6 (9.574) out of 10 for Coote Lane Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.674 for Coote Lane Residential Home is calculated as follows: ( (128 Excellents x 5) + (52 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 184 Ratings = 4.674
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 4.9 Points relating to the number of positive Reviews for Coote Lane Residential Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 3.9
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 16 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (1)

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Victoria Wilson

Job Title: Home Manager Joined: 2025

I have been working in the Health & Social Care sector for 26 years; I started my journey when my daughter was three months old. I started working as a care assistant for 2 years. Following on from this role, I then progressed into a senior support worker. Whilst in my role as a senior, I completed my NVQs Levels 2, 3, 4 and 5 in the care sector. After years of working as a senior, I then wanted to progress in my career and become a social worker, so I left the care sector and went to Preston University to study a three-year degree in social work. Following this, I worked in several different placement settings with a diverse range of service users with mental health needs and physical needs. I left my social work role and found myself working back in the care setting as a deputy manager, where I completed my NVQ level 5 in management. I have worked with large corporate organisations, and I have also worked in advocacy settings, charities, and within small care settings. My desire is to ensure that the people who use services are given the highest standard of care in a way that makes them feel inclusive. It is important to me that the staff I work with feel supported, empowered, and happy in their role. I will reflect, open and non-judgemental so I can learn and adapt how we all work together in the longer term.

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