Coote Lane Residential Home

Coote Lane, Lostock Hall, Preston PR5 5JE
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9.8 51 Reviews
  • Coote Lane Residential Home, Preston
Coote Lane Residential Home is a small home and are able to give compassionate quality care with an emphasis on the individuality, dignity and choices of each resident.

The home aims to deliver the highest standards of care which is underpinned by the strong commitment of qualified staff to make residents feel right at home.

A privately owned purpose built residential care home set in 5 acres which has been sympathetically modernised to create a relaxed, homely, safe place for 24 residents to live happily in a warm and loving atmosphere.  

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Eating Disorders
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1450
  • Self-Funded Residential Dementia Care: £1200 – £1450
  • RESPITE Self-Funded Residential Care: £1200 – £1450
  • RESPITE Self-Funded Residential Dementia Care: £1200 – £1450

Dependent on a persons need during our initial assessment will depend on the fee associated to their 24 hour Care and Support.


We will endeavour to be fair and equitable to all.

These prices are only a guideline, please contact Coote Lane Residential Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Victoria Wilson (Manager)

Local Authority / Social Services

Admission Criteria

  • Residential Assessed
  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (1)

Visiting

  • The home are open for visits at any time. Where they have any closures for health reasons, they will ensure they communicate this to family and friends.

Parking

  • Car parking is available at the front and the side of the home.

Coote Lane Residential Home Reviews (51)

Total of 51, showing 21-40
9.8

Coote Lane Residential Home has a Review Score of 9.8 (9.750) out of 10, based on 11 reviews in the last 2 years. Over all time Coote Lane Residential Home has 51 reviews.

Overall Experience

  • 46
  • 5
  • 0
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Date Published

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Review from Keith M (Son of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experince of my mother being in the care home is very positive. The manager and staff are extremely positive and upbeat. Nothing is too much trouble. Mum's bedroom is very nice and always kept tidy. It is kept to a very high standard, and we are very pleased. I am concerned about the price of the
care. This is my only issue.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave the team at Coote Lane your feedback. We are truly proud of our team for the high standard of services they are able to provide and we ensure that all of our service users, their friends and relatives are made to feel at home at all times. The team continues to work hard to look for new ways to improve our service and we always appreciate feedback from all who visit us at Coote Lane. If you would like to discuss your concerns around pricing we would be happy to book some time for you to have a chat with our management team to review together, along with any other suggestions you have in mind. Your compliments will be shared with the team and we thank you again for leaving your feedback, it really is appreciated and we look forward to seeing you soon.

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Review from Stephen G (Mother of Resident) published on 22 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything you have done to turn my mother around. If the situation hadn't been dealt with, then my mother would probably not be here now. Many thanks to everyone here.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for leaving the team at Coote Lane with your feedback. Our team is always proud of the high level of support they provide to all our service users however it's always much appreciated to have this recognised by those closest to our service users. We are glad to have your Mother so settled with us and that the team has been able to have such a fantastic positive effect on her and we are more than thrilled to have her a part of our Coote Lane family. If you have any suggestions on how we can further improve our services please feel free to pop in and have a chat with the team. Thank you again.

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Review from Carol F (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very apprehensive about my 99-year-old dad going into care after a bad fall, but I needn't have worried. From day one all the staff and especially the manageress made a positive impact on me and more importantly took over the role of caring and keeping my dad safe. After a few teething problems (created
by my dad, not the wonderful staff), he has settled in very nicely and looks extremely well. it is a pleasure to visit any time as there is no restriction and I am made to feel welcome, every time I walk through the door. I am so grateful to all the staff. Thank you so much, you have lifted the guilt I feel, as I cannot fault the care you are giving my dad.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the team to leave the team at Coote Lane Residential Home your feedback. We are proud to hear how settled both you and your father are with all of the team at Coote Lane and are so happy to have you both a part of our home. Making the decision to look for any sort of care support can more often than not be a daunting experience, and we as a team have it as one of our top priorities to ensure we do everything we can to make the transition as effortless as possible - it really is appreciated when the team's hard work is recognised so positively and we thank you for this. If you have any suggestions on how we can further improve our services at Coote Lane please feel free to come and have a chat with us any time, we look forward to seeing you soon.

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Review from J T (Daughter of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't thank the staff enough for looking after Mum, especially as she is now bedridden. The care has been wonderful, and the staff have been very caring about Mum's needs. I am always made to feel very welcome when I visit. The home is very lucky to have her at the hem; she is an excellent manager.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave our team at Coote Lane Residential Home such a lovely review. We are very proud of how homely and welcoming Coote Lane is to all of those who visit us or stay with us and appreciate being able to feedback to the team and the impact they make every day. If you have any suggestions you would like to make to further improve our services, please reach out, and we look forward to seeing you soon - thank you again.

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Review from Jenny H (Daughter of Resident) published on 9 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I visit my mum in Coote Lane Residential Home she is always happy and well looked after. I find the staff very friendly and always willing to help. All Mum's needs are well met.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave the team at Coote Lane your feedback. We are thrilled to hear how happy your mum is with us and that the services the team are providing are well up to our standard as a company. If you have any suggestions on how we can further improve, please get in touch directly with our Home Manager at Coote Lane. Thank you again from all of us at Coote Lane Residential Home.

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Review from S M (Daughter of Resident) published on 30 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mum has received has been excellent. It felt like her home and we (her daughters) were made to feel welcome and part of the Coote Lane Residential Home family. The improvement in the home over the last eighteen months has been tremendous - long may it continue to improve and care for vulnerable
people.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave us your feedback for Coote Lanes team. We are glad you and your family felt so welcome at Coote Lane and of course, are so grateful to have been a part of your mum's journey. The team collectively continues to work on improving the services we provide and they are thrilled to see when this is recognised by our families and friends, if you have any thoughts on how we can further improve please don't hesitate to let us know your thoughts. Most importantly, we are sending you our best wishes for you and your family and if there is anything we can do to support you all during this time we will do our best to assist. Thank you again for taking the time to leave us your feedback.

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Review from Beverley P (Niece of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team are very friendly, compassionate and dedicated to their work. My auntie is very well looked after.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Many thanks for taking the time to leave our team at Coote Lane your feedback. We are thrilled to see that your auntie is happy with us and that you think so highly of our team which of course we are always proud of. We will make sure to give this feedback to the team directly which I'm sure they will be more than happy to see! If you have any suggestions on how we can further improve the service we provide then please don't hesitate to get in touch with the team directly at Coote Lane. Thank you again and we look forward to seeing you soon.

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Review from Anne R (Daughter of Resident) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care given to Dad was excellent, especially in his final days. Not only was he looked after, the whole family were also looked after. They felt like family. I would highly recommend the care home to anyone.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave our team at Coote Lane Residential Home with such a lovely review. We are proud of the service our team is always able to provide, however, it means a lot to the whole team when we are able to support those when going through such a difficult time. You are more than welcome to join us for a chat and a coffee any time and if there is anything you would like to suggest to the team please do not hesitate to reach out. Thank you again for your feedback and we send you and your loved ones best wishes during this difficult time.

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Review from Neil S (Son of Resident) published on 7 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum fell at home in 2021, an accident that started her transition through awful hospital experiences and the care system. My sister and I moved Mum from a failing care home to Coote Lane Residential Home in January 2022. We knew we needed to relocate her quickly but making the decision about an alternative
home wasn't easy. We quickly realised to our relief that the manager at Coote Lane was the sort of caring, empathetic, open, honest, professional person in whom we could place our trust to give Mum the best life experiences possible in the circumstances. The manager heads a quality management and supervisory team who motivate the staff they lead to give the best of themselves to the residents. Genuine kindness and empathy and emotional intelligence with good communication skills are surely all key basic requirements for anyone tasked with looking after our elderly loved ones and I have met many members of staff at Coote Lane who possess these qualities. Keep striving!

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave us your feedback on your experience at Coote Lane Residential Home. We are incredibly proud of the service our team is able to offer at Coote Lane and are so grateful we were able to support you and your family during such a difficult transition. We thank you again for your feedback and if there are any other suggestions and thoughts on how we can further improve our service, please do not hesitate to reach out to us at Coote Lane. Many thanks from all the Coote Lane team.

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Review from Lindsay G (Niece of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my aunt received at Coote Lane Residential Home was exceptional. The staff treat them as if they are their own family member. Also, the welcome they give to the visiting relatives is lovely. Nothing is too much trouble, from offering a cup of tea to them answering any questions or concerns
you may have. My aunt loved living there.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave our team at Coote Lane such a lovely review. We are always proud of the service our team is able to provide however, it means the world to see the positive impact it has not only on our service users but also their loved ones. We are so glad your aunt was happy to stay with us and that you and your family felt a part of our Coote Lane family. Please do not hesitate to contact the home directly to speak to the team if there is anything you would like to discuss or suggest. Many thanks!

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Review from Fiona G (Granddaughter of Resident) published on 26 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not fault the care that has been given to my grandad. The staff bend over backwards to meet his needs. The staff also make the family members really welcome. I know the job is challenging however the staff remain very professional. My other grandad was also a resident and his care was fantastic
that's why we chose this home again.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Hi there, thank you for taking the time to leave our lovely Coote Lane Care Home a review and we will make sure to pass it along to the whole team. Please make sure to reach out to our home manager if there are any thoughts or ideas you would like to feedback to the home to further improve our services. Thank you again!

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Review from Linda D (Friend of Resident) published on 18 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring, attentive staff, always respectful to resident's needs.
Very good food - highly recommended by residents.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave the Coote Lane team your feedback. We appreciate all feedback, however, it's much appreciated by all when it's extremely positive like this. If there is anything you feel we can improve on, please make sure to reach out to Yvonne at Coote Lane. We thank you again for taking the time to leave us your feedback and look forward to speaking with you soon.

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Review from Frank D (Son-in-law of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care, the staff are lovely and so considerate.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Hi there, thank you for taking the time to leave the team your feedback. We always appreciate any feedback for our team especially when it's positive. Thank you for your continued support.

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Review from Katherine H (Granddaughter of Resident) published on 5 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I have been to see my nan all the staff have been attentive to what my nan needs and if I also need anything. It's a home-from-home feel whenever I go.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Hi there and thank you for taking the time to leave the team at Coote Lane with such lovely feedback. The team does a great job of making it truly feel like home for all who come to Coote Lane. We look forward to hearing from you in the future and thank you again.

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Review from Diane D (Daughter of Resident) published on 3 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful visit for my mum's 90th birthday. The staff had decorated the room beautifully and were so helpful and friendly. Mum is very happy here she especially enjoys the food! I feel she is very well cared for and looked after.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Hi there and thank you for taking the time to leave the Coote Lane staff with such positive feedback. We hope mum enjoyed her celebrations and we are glad to hear the decorations were enjoyed! The team appreciate any feedback however take great pride when their hard work is recognised. Thank you again

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Review from D M (Daughter-in-law of Resident) published on 27 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been in Coote Lane Residential Home since December 2021. She settled well and is very happy living there. We are very happy with everything in the home. The staff are wonderful and very helpful towards Mum and ourselves. We think it is a wonderful home.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Hi there, thank you for taking the time to leave us your feedback for Coote Lane. The team at Coote loves hearing positive feedback and especially appreciates hearing how relatives are settled with us. Thank you again for this feedback we make sure to share it with the team. See you soon and keep in touch.

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Review from Anne T (Daughter of Resident) published on 21 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were looking for a home for Mum that was home from home rather than institutional. We think we found it at Coote Lane Residential Home. The manager is professional and passionate about the quality of life as well as the care given to the residents. After looking around the home, which looks much
more homely than some we’d seen, we made the decision that this was the place for Mum. She is still at the settling in stage but so far is settling well. It’s a big change which is helped by the friendly staff who both care for her and help her while allowing her some level of independence. We look forward to being part of the Coote Lane family in the future.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Hi there! Thank you for taking the time to leave such a lovely positive review for our team at Coote Lane. We are thrilled to hear that Mum is having the much-needed support from the staff during her big change to join our family. The team prides themselves on making Coote Lane genuinely feel like "home" for our service users and appreciate when this is recognised so thank you for this. Your message has been passed onto the team, many thanks - Coote Lane

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Review from Michelle N (Daughter of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are incredibly caring and respectful to my mum. They are also very supportive of us all as a family, respecting Mums wishes and her dignity. I feel very relaxed that I leave her in the best of care hands. Thank you.

Reply from Kerrie Brown, Front of House at Coote Lane Residential Home

Thank you so much for your 5-star review. The team at Coote Lane are thrilled you are happy with the service given to your Mum.

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Review from John T (Son-in-law of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care given to my mother-in-law. Thank you.

Reply from Kerrie Brown, Front of House at Coote Lane Residential Home

Thank you for your kind review regarding Coote Lane, we all appreciate you taking the time to leave such a nice report. It really means a lot to all the staff.

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Review from P K (Sister of Resident) published on 18 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 50-year-old brother has been poorly for two years now. Unfortunately, he is struggling to look after himself. I had to find a care home. I walked into Coote Lane Care Home and was overwhelmed at the staff. They made me feel so comfortable in helping choose. The building is so homely, the rooms are
amazing and the kitchen is super. Because he is still quite young to be there I was worried about how he would feel. He absolutely loves it. He has just had the best Christmas he's ever had. The staff are so flexible to his needs. He is looking so happy and less miserable (stuck unwell in a flat on his own). He's even put on weight with all the amazing food.

Reply from Kerrie Brown, Front of House at Coote Lane Residential Home

Thank you so much for taking the time to write this wonderful review for Coote Lane. We are really pleased your brother enjoys his time there. It is always good for the staff to receive these reviews and we all very much appreciate it. It makes our job more worthwhile.

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Current Review Score: 9.8 (9.750)

Overview of Review Score

The Review Score of 9.8 (9.750) out of 10 for Coote Lane Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.750 for Coote Lane Residential Home is calculated as follows: ( (99 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 128 Ratings = 4.75

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Coote Lane Residential Home is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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