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Coote Lane Residential Home

Coote Lane, Lostock Hall, Preston, Lancashire PR5 5JE
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Coote Lane Residential Home, Preston
Coote Lane Residential Home, Preston
Coote Lane Residential Home, Preston

Coote Lane Residential Home is a small home and are able to give compassionate quality care with an emphasis on the individuality, dignity and choices of each resident.

The home aims to deliver the highest standards of care which is underpinned by the strong commitment of qualified staff to make residents feel right at home.

A privately owned purpose built residential care home set in 5 acres which has been sympathetically...  

Care Provided by Coote Lane Residential Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 24 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,437 - £1,724£1,320 - £1,595
Residential Dementia Care£1,437 - £1,724£1,320 - £1,595

The fee associated with a person's 24-hour Care and Support will depend on their needs during our initial assessment

We will endeavour to be fair and equitable to all.

Contact Coote Lane Residential Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Victoria Wilson (Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (22)
  • Couples/Companion Rooms (1)

Visiting

  • The home are open for visits at any time. Where they have any closures for health reasons, they will ensure they communicate this to family and friends.

Parking

  • Car parking is available at the front and the side of the home.

Coote Lane Residential Home Reviews (60)

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9.5

Coote Lane Residential Home has a Review Score of 9.5 (9.518) out of 10, based on 18 reviews in the last 2 years. Over all time Coote Lane Residential Home has 60 reviews.

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Review from Christine R (Wife of Resident) published on 29 April 2024 Submitted via Postal Card
Overall Experience

We visited eight homes before deciding on this. The staff are so friendly and helpful. We were happy with everything, and my husband enjoyed his stay. That meant I had a break with a happy feeling. I would recommend this home to everyone and anyone. Residents are treated like a five-star hotel. Full marks to management and staff. Thank you very much. You are simply the best.

Reply from Yvonne Berry, Registered Manager at Coote Lane Residential Home

Thank you so much; your words of encouragement make all the difference and help us to go the extra mile. Many thanks.

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Review from Marcia P (Daughter of Resident) published on 5 April 2024 Submitted via Postal Card
Overall Experience

The entire staff at Coote Lane Care Home were fantastic with Mum throughout her 10-month stay, especially her end-of-life care where staff went above and beyond to make her comfortable. The love shown to me by everyone there since Mum passed has been second to none too. I have made a lot of new friends at the home and I intend to still visit on a regular basis.

Reply from Yvonne Berry, Manager at Coote Lane Residential Home

Thank you very much for taking the time to share your heartfelt thoughts about your experience with Coote Lane Care Home. It was truly our privilege to care for your mum during her stay with us and we are deeply moved by your kind words. Our staff strive to provide compassionate and personalized...  

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Review from Sarah M (Granddaughter of Resident) published on 30 June 2023 Submitted via Postal Card
Overall Experience

I was very apprehensive about my grandma moving into a care home, from the very first day we settled her in it felt like 'home'. The staff are all lovely, they always go out of their way for you and make you feel welcome. The outdoor area is fantastic, especially getting to feed the sheep! Grandma has gone from strength to strength. She's happy and we get quality time with her now which we struggled to get before due to us doing the caring side. Thank you so much to all the staff at Coote Lane Residential Home. I would 100% recommend this home.

Reply from Oana Molea, PA to Director at Coote Lane Residential Home

Thank you so much for this lovely review, we will pass on your kind feedback to the team.

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Review from J T (Daughter of Resident) published on 27 June 2023 Submitted via Postal Card
Overall Experience

My mother has been a resident at Coote Lane for over 3 years and has received the most wonderful care. The staff always adapted quickly to her deteriorating dementia, treating her with kindness and dignity. The home is always spotlessly clean, homely and welcoming. Every single member of staff has a smile on their face and is always happy and always eager to help or just have a chat. There is a real family feel at Coote Lane. Sadly Mum had to leave recently purely because her needs changed and so needs a higher level of care but I would not hesitate in recommending Coote Lane. I just wish Mum could have stayed.

Reply from Oana Molea, PA at Coote Lane Residential Home

Thank you very much for your lovely feedback, we will pass on your kind words to our team. We are delighted to hear about your experience and the kind and genuine care that your mother received, this is very much at the heart of our ethos and we work hard to ensure a welcoming 'home from home' feel...  

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Review from D C (Daughter of Resident) published on 17 May 2023 Submitted via Postal Card
Overall Experience
My mum was so well looked after whilst in Coote Lane Residential Home.

I called in to see the residents and staff and as usual, I was made so welcome. The home was decorated for the King's coronation and it was lovely chatting with Mum's friends and carers.

Reply from Oana Molea, PA at Coote Lane Residential Home

Thank you so much for this lovely review, we will pass on your kind feedback to the team.

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Review from Gill S (Daughter of Resident) published on 17 May 2023 Submitted via Website
Overall Experience
I reviewed Coote Lane Residential Home very shortly after Mum had moved in following a terrible experience at another care home. Now 12 months down the line I feel able to give a more knowledgeable review based on our experience over the last year. In my opinion, it is a ‘home’ in every sense of the word. It’s enormously difficult to make a care facility into a ‘home’ but I believe it has been achieved here. I am constantly impressed by the commitment and resilience of the management team and staff who go beyond expectations to keep the residents safe, happy and content.

The only thing that disappoints me is the fact that the CQC rated Coote Lane with a ‘requires improvement’ just as the new management team had started in June 2021. In fairness, this needs updating to truly reflect the incredible work being done. It may mislead potential customers which is unfair. It was recommended to us otherwise we would have been reluctant to view it based on the CQC report. I’m so glad we were introduced to Coote Lane.

Reply from Jane Williamson, Area Manager at Coote Lane Residential Home

Thank you very much for your lovely review and feedback on the amazing work our management and care team have made in Coote Lane since June 2021. We recently had our Local Authority annual quality inspection, and we were delighted at how many families came along to share the positive feedback of...  

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Review from S D (Granddaughter of Resident) published on 10 May 2023 Submitted via Website
Overall Experience

It’s lovely arriving in Coote Lane Residential Home, the home is warm and inviting, the staff are friendly and accommodating. It’s evident how much the staff care about the residents which is extremely comforting. Even when our granny is being asked what she’d like for tea, the staff interact with her in such a gentle and genuine way. We love seeing pictures of our granny on the wall enjoying activities and crafts - we’re so happy knowing she has access to such consistent, kind care. Thank you so much for looking after her.

Reply from Jane Williamson, Area Manager at Coote Lane Residential Home

Thank you very much for your lovely feedback, we will pass on your kind words and 5-star rating to our team. We are delighted to hear about your experience and the kind and genuine care that your granny receives, this is very much at the heart of our ethos and we work hard to ensure a welcoming...  

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Review from J R (Respite Resident) published on 21 April 2023 Submitted via Postal Card
Overall Experience

Came here for respite and have found the staff very friendly and my needs have been taken care of.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave us your feedback on your recent experience at Coote Lane Care Home. We are proud of the services our team is able to offer and provide for all of our service users, however, we are always looking for ways to improve them further. We can see from your review...  

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Review from A S (Son of Resident) published on 28 February 2023 Submitted via Postal Card
Overall Experience

Staff are always helpful and friendly and look after residents very well. We are made welcome and encouraged to visit whenever we want - not the case in Dad's previous care home. Can't fault the way Dad is cared for and would recommend this home.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave our team at Coote Lane your lovely feedback. We are always proud of our teams and the service they are able to provide, however, it means a great deal to all of us involved in the home, to see such a lovely review and that your dad has settled in so well...  

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Review from Joyce S (Sister of Resident) published on 23 December 2022 Submitted via Postal Card
Overall Experience

Everything was perfect. The staff are brilliant - care excellent. I recommend it to everybody.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave our team at Coote Lane your feedback. We are proud of the high standard of service our team is able to provide and we are thrilled to see that you have been able to witness this first hand! The team works hard on every minor detail in our homes to ensure the...  

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Review from Ian F (Son of Resident) published on 22 December 2022 Submitted via Postal Card
Overall Experience

Lovely staff who always try their best.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave our team at Coote Lane your feedback. We are always proud of the high standard of service our team is able to provide and appreciate when this is recognised by the important people in and visiting our home. If you have any suggestions on how we can further...  

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Review from Keith M (Son of Resident) published on 22 December 2022 Submitted via Postal Card
Overall Experience

My experince of my mother being in the care home is very positive. The manager and staff are extremely positive and upbeat. Nothing is too much trouble. Mum's bedroom is very nice and always kept tidy. It is kept to a very high standard, and we are very pleased. I am concerned about the price of the care. This is my only issue.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave the team at Coote Lane your feedback. We are truly proud of our team for the high standard of services they are able to provide and we ensure that all of our service users, their friends and relatives are made to feel at home at all times. The team continues...  

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Review from Stephen G (Mother of Resident) published on 22 December 2022 Submitted via Postal Card
Overall Experience

Very happy with everything you have done to turn my mother around. If the situation hadn't been dealt with, then my mother would probably not be here now. Many thanks to everyone here.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for leaving the team at Coote Lane with your feedback. Our team is always proud of the high level of support they provide to all our service users however it's always much appreciated to have this recognised by those closest to our service users. We are glad to have your Mother so...  

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Review from Jenny H (Daughter of Resident) published on 9 December 2022 Submitted via Postal Card
Overall Experience

When I visit my mum in Coote Lane Residential Home she is always happy and well looked after. I find the staff very friendly and always willing to help. All Mum's needs are well met.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave the team at Coote Lane your feedback. We are thrilled to hear how happy your mum is with us and that the services the team are providing are well up to our standard as a company. If you have any suggestions on how we can further improve, please get in touch...  

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Review from S M (Daughter of Resident) published on 30 November 2022 Submitted via Postal Card
Overall Experience

The care Mum has received has been excellent. It felt like her home and we (her daughters) were made to feel welcome and part of the Coote Lane Residential Home family. The improvement in the home over the last eighteen months has been tremendous - long may it continue to improve and care for vulnerable people.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave us your feedback for Coote Lanes team. We are glad you and your family felt so welcome at Coote Lane and of course, are so grateful to have been a part of your mum's journey. The team collectively continues to work on improving the services we provide and they...  

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Review from Beverley P (Niece of Resident) published on 29 November 2022 Submitted via Postal Card
Overall Experience

The care team are very friendly, compassionate and dedicated to their work. My auntie is very well looked after.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Many thanks for taking the time to leave our team at Coote Lane your feedback. We are thrilled to see that your auntie is happy with us and that you think so highly of our team which of course we are always proud of. We will make sure to give this feedback to the team directly which I'm sure they...  

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Review from Anne R (Daughter of Resident) published on 17 November 2022 Submitted via Postal Card
Overall Experience

The care given to Dad was excellent, especially in his final days. Not only was he looked after, the whole family were also looked after. They felt like family. I would highly recommend the care home to anyone.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave our team at Coote Lane Residential Home with such a lovely review. We are proud of the service our team is always able to provide, however, it means a lot to the whole team when we are able to support those when going through such a difficult time. You are...  

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Review from Neil S (Son of Resident) published on 7 November 2022 Submitted via Website
Overall Experience

Mum fell at home in 2021, an accident that started her transition through awful hospital experiences and the care system. My sister and I moved Mum from a failing care home to Coote Lane Residential Home in January 2022. We knew we needed to relocate her quickly but making the decision about an alternative home wasn't easy. We quickly realised to our relief that the manager at Coote Lane was the sort of caring, empathetic, open, honest, professional person in whom we could place our trust to give Mum the best life experiences possible in the circumstances. The manager heads a quality management and supervisory team who motivate the staff they lead to give the best of themselves to the residents. Genuine kindness and empathy and emotional intelligence with good communication skills are surely all key basic requirements for anyone tasked with looking after our elderly loved ones and I have met many members of staff at Coote Lane who possess these qualities. Keep striving!

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave us your feedback on your experience at Coote Lane Residential Home. We are incredibly proud of the service our team is able to offer at Coote Lane and are so grateful we were able to support you and your family during such a difficult transition. We thank you...  

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Review from Lindsay G (Niece of Resident) published on 2 November 2022 Submitted via Postal Card
Overall Experience

The care my aunt received at Coote Lane Residential Home was exceptional. The staff treat them as if they are their own family member. Also, the welcome they give to the visiting relatives is lovely. Nothing is too much trouble, from offering a cup of tea to them answering any questions or concerns you may have. My aunt loved living there.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Thank you for taking the time to leave our team at Coote Lane such a lovely review. We are always proud of the service our team is able to provide however, it means the world to see the positive impact it has not only on our service users but also their loved ones. We are so glad your aunt was...  

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Review from Fiona G (Granddaughter of Resident) published on 26 September 2022 Submitted via Website
Overall Experience

I can not fault the care that has been given to my grandad. The staff bend over backwards to meet his needs. The staff also make the family members really welcome. I know the job is challenging however the staff remain very professional. My other grandad was also a resident and his care was fantastic that's why we chose this home again.

Reply from Bethany Thompson, PA at Coote Lane Residential Home

Hi there, thank you for taking the time to leave our lovely Coote Lane Care Home a review and we will make sure to pass it along to the whole team. Please make sure to reach out to our home manager if there are any thoughts or ideas you would like to feedback to the home to further improve our services. Thank you again!

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 June 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Coote Lane Residential Home.

Accreditations

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Meet the Team (1)

Victoria Wilson
Victoria WilsonJob Title:Home ManagerJoined: 2025

I have been working in the Health & Social Care sector for 26 years; I started my journey when my daughter was three months old. I started working as a care assistant for 2 years. Following on from this role, I then progressed into a senior support worker. Whilst in my role as a senior, I completed my NVQs Levels 2, 3, 4 and 5 in the care sector. After years of working as a senior, I then wanted to progress in my career and become a social worker, so I left the care sector and went to Preston University to study a three-year degree in social work. Following this, I worked in several different placement settings with a diverse range of service users with mental health needs and physical needs. I left my social work role and found myself working back in the care setting as a deputy manager, where I completed my NVQ level 5 in management. I have worked with large corporate organisations, and I have also worked in advocacy settings, charities, and within small care settings. My desire is to ensure that the people who use services are given the highest standard of care in a way that makes them feel inclusive. It is important to me that the staff I work with feel supported, empowered, and happy in their role. I will reflect, open and non-judgemental so I can learn and adapt how we all work together in the longer term.

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