Submit a Review for Victoria House
27 Victoria Road, Grappenhall, Warrington, WA4 2EN
View Full Details of Victoria HouseLatest Reviews for Victoria House
17 October 2025
Mum moved into Victoria House 10 days ago. She is very anxious and does not adapt to a change in circumstances easily. All the staff have been amazing with her. They take time to explain things and to reassure her. In the short time mum has been at Victoria House she has seen a doctor, nurse, hairdresser, podiatrist and optician. She is receiving care and genuine warmth.
15 October 2025
The staff at Victoria House treated my mum as part of their extended family. I will never forget the care and love they showed her right through to the end. God bless them all.
15 October 2025
My mum has been a resident for approximately 18 months now, every member of staff are very caring and kind towards all the residents and their relatives, which is very reassuring to us as a family. The care provided is excellent, and the entertainment and activities for the residents is wonderful. We as a family are happy and reassured that our mom is very well looked after in a lovely caring home.
15 October 2025
I cannot praise the staff for the care that they provided for my mum. Their support for me and my family was outstanding. Mum was treated with dignity and respect.
29 July 2025
My mum has been in this care home for 12 months and they really care. They are a patient and understanding. Same staff make it easier for my mum who has dementia. Activities over the last month have stepped up which is great to see. She is clean and cared for and her safety is utmost. 100% recommend their home. Thank you to all.
17 April 2025
Very impressed since my brother came to Victoria House he has come on leaps and bounds, lovely staff, very pleasant atmosphere. My brother has received great care. Can't thank the staff enough.
07 March 2025
My mum is very happy in the care home. I've never known staff to be so caring for their residence as I have seen at Victoria house These residents want for nothing in the home.When I go to see my mum it just so warm and friendly.
09 October 2024
I am very pleased with the care provided to the resident in the time he has been a resident at Victoria House.
10 June 2024
Since my mother went to stay at Victoria House in April this year, we have found the staff professional, caring and maintaining a high standard throughout. They adopt a most pleasant and patient approach to my mother and provide continuing support to our family.
19 April 2024
My father came into care in March 2022. This was a very difficult time for me, however, the team at Victoria House made this super easy for myself and my dad. My dad is loved and very well looked after. He engages well with staff. The staff at Victoria House go above and beyond for my dad and have their own little ways with him. I can't thank the manager and her team enough for the amazing work they do. Thank you.
05 April 2024
I am so glad my husband is in this home. The best.
04 April 2024
All the staff are warm, caring and approachable. Don't try fixing something that's not broken. Well done to everybody.
04 April 2024
Have nothing but praise for Victoria House. My mum is so happy here and has been from day 1. All the staff are so caring and know exactly how to treat and care for Mum and all the residents. I always feel full of happiness when I've visited.
03 April 2024
Mum is very well looked after. She has 24/7 1:1 care due to a broken neck and advanced dementia.
26 March 2024
Dad initially struggled to settle in Victoria House following the death of his wife but the patience and tolerance of the staff helped him to settle in. He is now very content and is very happy with the care he receives. The staff are helpful and friendly, keeping me well informed of any issues with Dad. Clean and good food too.
24 November 2023
My nan has recently gone into Victoria House Care Home for respite. When visiting her she is getting involved in activities, she's been out for a walk to the shops in Latchford with the staff, something she would have never done at home. Victoria House has given my nan her life back and we're hoping we can make this permanent for her. Thank you again to the staff, you're amazing.
03 November 2023
My mum entered Victoria House for respite, the staff were very welcoming and made my mum feel right at home. My mum always stated she never wanted to go into a home. But once there, she settled in quickly, she has lovely company with other residents and the staff can't do enough for her. She now has the luxury of enjoying company and doing activities or returning to her room for some relaxing me time, watching TV or doing her word searches. Highly recommended. Staff and management can't do enough for me or my mum.
08 June 2023
Since Dad has arrived in the home, I feel he has improved, he's well looked after, clean and finds the staff happy and kind.
30 April 2023
Checked out most of the local care homes before settling on Victoria House Care Home for my mum (it's not an easy time!) and whilst she struggled initially to adapt to her new way of living, with a lot of help from the staff she thankfully feels at home there now (she likes the food, the cleanliness, the staff and even has her own group of friends in there). It might not be the perfect situation but I'm happy with the decisions we made.
15 March 2023
Lovely rooms and nice people who work there.
Latest Reviews for Victoria House
17 October 2025
Mum moved into Victoria House 10 days ago. She is very anxious and does not adapt to a change in circumstances easily. All the staff have been amazing with her. They take time to explain things and to reassure her. In the short time mum has been at Victoria House she has seen a doctor, nurse, hairdresser, podiatrist and optician. She is receiving care and genuine warmth.
15 October 2025
The staff at Victoria House treated my mum as part of their extended family. I will never forget the care and love they showed her right through to the end. God bless them all.
15 October 2025
My mum has been a resident for approximately 18 months now, every member of staff are very caring and kind towards all the residents and their relatives, which is very reassuring to us as a family. The care provided is excellent, and the entertainment and activities for the residents is wonderful. We as a family are happy and reassured that our mom is very well looked after in a lovely caring home.
15 October 2025
I cannot praise the staff for the care that they provided for my mum. Their support for me and my family was outstanding. Mum was treated with dignity and respect.
29 July 2025
My mum has been in this care home for 12 months and they really care. They are a patient and understanding. Same staff make it easier for my mum who has dementia. Activities over the last month have stepped up which is great to see. She is clean and cared for and her safety is utmost. 100% recommend their home. Thank you to all.
17 April 2025
Very impressed since my brother came to Victoria House he has come on leaps and bounds, lovely staff, very pleasant atmosphere. My brother has received great care. Can't thank the staff enough.
07 March 2025
My mum is very happy in the care home. I've never known staff to be so caring for their residence as I have seen at Victoria house These residents want for nothing in the home.When I go to see my mum it just so warm and friendly.
09 October 2024
I am very pleased with the care provided to the resident in the time he has been a resident at Victoria House.
10 June 2024
Since my mother went to stay at Victoria House in April this year, we have found the staff professional, caring and maintaining a high standard throughout. They adopt a most pleasant and patient approach to my mother and provide continuing support to our family.
19 April 2024
My father came into care in March 2022. This was a very difficult time for me, however, the team at Victoria House made this super easy for myself and my dad. My dad is loved and very well looked after. He engages well with staff. The staff at Victoria House go above and beyond for my dad and have their own little ways with him. I can't thank the manager and her team enough for the amazing work they do. Thank you.
05 April 2024
I am so glad my husband is in this home. The best.
04 April 2024
All the staff are warm, caring and approachable. Don't try fixing something that's not broken. Well done to everybody.
04 April 2024
Have nothing but praise for Victoria House. My mum is so happy here and has been from day 1. All the staff are so caring and know exactly how to treat and care for Mum and all the residents. I always feel full of happiness when I've visited.
03 April 2024
Mum is very well looked after. She has 24/7 1:1 care due to a broken neck and advanced dementia.
26 March 2024
Dad initially struggled to settle in Victoria House following the death of his wife but the patience and tolerance of the staff helped him to settle in. He is now very content and is very happy with the care he receives. The staff are helpful and friendly, keeping me well informed of any issues with Dad. Clean and good food too.
24 November 2023
My nan has recently gone into Victoria House Care Home for respite. When visiting her she is getting involved in activities, she's been out for a walk to the shops in Latchford with the staff, something she would have never done at home. Victoria House has given my nan her life back and we're hoping we can make this permanent for her. Thank you again to the staff, you're amazing.
03 November 2023
My mum entered Victoria House for respite, the staff were very welcoming and made my mum feel right at home. My mum always stated she never wanted to go into a home. But once there, she settled in quickly, she has lovely company with other residents and the staff can't do enough for her. She now has the luxury of enjoying company and doing activities or returning to her room for some relaxing me time, watching TV or doing her word searches. Highly recommended. Staff and management can't do enough for me or my mum.
08 June 2023
Since Dad has arrived in the home, I feel he has improved, he's well looked after, clean and finds the staff happy and kind.
30 April 2023
Checked out most of the local care homes before settling on Victoria House Care Home for my mum (it's not an easy time!) and whilst she struggled initially to adapt to her new way of living, with a lot of help from the staff she thankfully feels at home there now (she likes the food, the cleanliness, the staff and even has her own group of friends in there). It might not be the perfect situation but I'm happy with the decisions we made.
15 March 2023
Lovely rooms and nice people who work there.