27 Victoria Road, Grappenhall, Warrington WA4 2EN
Victoria House provides a care accommodation service that is ideal for the varied needs of older people. Carers take pride in a personal touch and welcome both long and short-term requirements.
The home's values are based around the philosophy that they all deserve to be respected and cherished in later life. To fulfil these objectives carers pay attention to changing needs, whether medical, physical, emotional, psychological or social.
A pleasant atmosphere and support for an active lifestyle adds to the benefits of personalised care packages, with good social atmosphere and interaction contributing to residents' self-esteem.
Owner: W H Investments Ltd
Person in charge: Jacqui Hickey (Manager)
Local Authority / Social Services: Warrington Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 30 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 65+.
Single Rooms: 28
Shared Rooms: 1
Rooms with ensuite WC: 12
Weekly Charges Guide: Personal Care Single £443 – £600 , Personal Care Shared (per person) £443 – £600 (These prices are only a guideline, please contact Victoria House to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Day Care • Respite Care • Physiotherapy • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room
Latest Care Quality Commission* Report on Victoria House: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
Victoria House has a Review Score of 7.2 (7.167)
The Review Score of 7.2 (maximum of 10) for Victoria House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4 out of 5 from 1 Reviews over all time. This Average Rating is also the rating value for Victoria House in Google's Search Results - more info
b) The score for the number of positive Reviews is 3.2 out of 5 from 1 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4 for Victoria House is calculated as follows: ( (3 Excellents x 5) + (6 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 12 Ratings = 4
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 3.167 Points relating to the number of positive Reviews for Victoria House is based on 1 positive Reviews in the last 12 months and is calculated as follows:
3 = 3
Target of 6 positive Reviews (30 registered maximum number of service users ÷ 5). 1 Reviews ÷ 6 Target = 0.167
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Review submitted from a Website Submission by Georgina W (Relative of Resident) on Friday 1 September 2017. Relates to August 2017.
I visited my relative at the home who has been there some years, the staff are very caring the home is very tired but the care is excellent. The food is lovely and we are always offered a drink and home made cakes. We visit once a month and there are lots of changes going on which is exciting for the residents.
How likely would you be to recommend Victoria House? Extremely Likely
Overall Standard: Good
Care / Support: Excellent
Treated with Dignity: Excellent
Food & Drink: Good
Safety / Security: Good
Value for Money: Good
There are currently no Care Home Idol entrants who have performed at Victoria House