Victoria House

27 Victoria Road, Grappenhall, Warrington WA4 2EN
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9.9 33 Reviews
  • Victoria House, Warrington
Victoria House provides a care accommodation service that is ideal for the varied needs of older people. Carers take pride in a personal touch and welcome both long and short-term requirements.

The home's values are based around the philosophy that they all deserve to be respected and cherished in later life. To fulfil these objectives carers pay attention to changing needs, whether medical, physical, emotional, psychological or social.

A pleasant atmosphere and support for an active lifestyle adds to the benefits of personalised care packages, with good social atmosphere and interaction contributing to residents' self-esteem.
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Care Provided by Victoria House

Type of Service

    Residential Home
  • For a maximum of 30 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Hair dressing, Podiatry AND Dental care fees excluded

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • WH Investments Ltd

Person in charge

  • Josmy Anish (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (30)

Victoria House Reviews (33)

9.9

Victoria House has a Review Score of 9.9 (9.906) out of 10, based on 17 reviews in the last 2 years.
Over all time Victoria House has 33 reviews.

Overall Experience
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Date Published
  • 33
  • 5
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Reviewer Connection to Victoria House
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Total of 33, showing 1-20
Review from D D (Daughter of Resident) published on 17 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum moved into Victoria House 10 days ago. She is very anxious and does not adapt to a change in circumstances easily. All the staff have been amazing with her. They take time to explain things and to reassure her. In the short time mum has been at Victoria House she has seen a doctor, nurse, hairdresser,
podiatrist and optician. She is receiving care and genuine warmth.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you for your valuable feedback, I know it was one of the worst decision to move to a care home, it's a pleasure to look after your mum, such a sweet lady.

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Review from Ellen P (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Victoria House treated my mum as part of their extended family. I will never forget the care and love they showed her right through to the end. God bless them all.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you Ellen, it was a pleasure looking after your mum and getting to know all of you lovely ladies.

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Review from Catherine P (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been a resident for approximately 18 months now, every member of staff are very caring and kind towards all the residents and their relatives, which is very reassuring to us as a family. The care provided is excellent, and the entertainment and activities for the residents is wonderful. We
as a family are happy and reassured that our mom is very well looked after in a lovely caring home.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you Cathy for your valuable comments, it's a pleasure to look after your mum.

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Review from Susan C (Daughter of Resident) published on 15 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff for the care that they provided for my mum. Their support for me and my family was outstanding. Mum was treated with dignity and respect.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you for your kind words, your mum was a great lady, well remembered at Victoria house care Home.

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Review from Janet M (Daughter of Resident) published on 29 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in this care home for 12 months and they really care. They are a patient and understanding. Same staff make it easier for my mum who has dementia. Activities over the last month have stepped up which is great to see. She is clean and cared for and her safety is utmost. 100% recommend
their home. Thank you to all.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you so much for your kind words and for choosing us to look after your mum, which is much appreciated.

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Review from A O (Sister of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed since my brother came to Victoria House he has come on leaps and bounds, lovely staff, very pleasant atmosphere. My brother has received great care. Can't thank the staff enough.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you so much Ann for giving us an opportunity to look after MD, such a wonderful gentleman.

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Review from Carole G (Daughter of Resident) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is very happy in the care home. I've never known staff to be so caring for their residence as I have seen at Victoria house These residents want for nothing in the home.When I go to see my mum it just so warm and friendly.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you for your kind words, much appreciated. We put our residents first, we are here for them. It is a pleasure to look after your mum, and nice to get to know you all.

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Review from B L (Power of Attorney of Resident) published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very pleased with the care provided to the resident in the time he has been a resident at Victoria House.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you so much for the kind response, much appreciated.

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Review from Allan L (Son of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mother went to stay at Victoria House in April this year, we have found the staff professional, caring and maintaining a high standard throughout. They adopt a most pleasant and patient approach to my mother and provide continuing support to our family.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you Allan for giving us the opportunity to look after such a wonderful lady, it is a pleasure to look after your beloved mother.

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Review from Andrew B (Son of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came into care in March 2022. This was a very difficult time for me, however, the team at Victoria House made this super easy for myself and my dad. My dad is loved and very well looked after. He engages well with staff. The staff at Victoria House go above and beyond for my dad and have their
own little ways with him. I can't thank the manager and her team enough for the amazing work they do. Thank you.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you Andy for giving us the opportunity to take care of your Dad, I know how much he meant to you from your daily visits with your son and your brother. Thank you so much for all your support.

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Review from Margaret W (Wife of Resident) published on 5 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so glad my husband is in this home. The best.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you, Margaret, for your kind words, your husband is such a gentleman for us to look after and great family.

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Review from Barry R (Husband of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are warm, caring and approachable.
Don't try fixing something that's not broken.
Well done to everybody.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you so much, it's a pleasure to look after your wife, such a wonderful lady.

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Review from Melanie C (Daughter of Resident) published on 4 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Have nothing but praise for Victoria House. My mum is so happy here and has been from day 1. All the staff are so caring and know exactly how to treat and care for Mum and all the residents. I always feel full of happiness when I've visited.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you so much for your review, and for giving us the opportunity to look after your lovely mum, such great lady.

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Review from Michelle M (Daughter of Resident) published on 3 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is very well looked after. She has 24/7 1:1 care due to a broken neck and advanced dementia.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you so much for your valuable feedback, and choosing us to look after your beloved mum.

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Review from S T (Son of Resident) published on 26 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad initially struggled to settle in Victoria House following the death of his wife but the patience and tolerance of the staff helped him to settle in. He is now very content and is very happy with the care he receives. The staff are helpful and friendly, keeping me well informed of any issues with
Dad. Clean and good food too.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you Steven, it was a pleasure to look after your late mum Sheila, we knew how hard it was for Jim, we tried our best to keep him occupied with diversional activities, even one to one chats. Thank you for giving us the opportunity to look after your both parents, we appreciate it.

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Review from Laura B (Granddaughter of Resident) published on 24 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan has recently gone into Victoria House Care Home for respite. When visiting her she is getting involved in activities, she's been out for a walk to the shops in Latchford with the staff, something she would have never done at home. Victoria House has given my nan her life back and we're hoping
we can make this permanent for her. Thank you again to the staff, you're amazing.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you so much for your kind words, it meant a lot for the team and it's a pleasure to look after your nan.

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Review from Billy S (Respite Resident) published on 3 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum entered Victoria House for respite, the staff were very welcoming and made my mum feel right at home. My mum always stated she never wanted to go into a home. But once there, she settled in quickly, she has lovely company with other residents and the staff can't do enough for her. She now has
the luxury of enjoying company and doing activities or returning to her room for some relaxing me time, watching TV or doing her word searches. Highly recommended. Staff and management can't do enough for me or my mum.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you for your kind words, it's a pleasure looking after your mum, and thank you for all your support.

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Review from Kirsty B (Daughter of Resident) published on 8 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Dad has arrived in the home, I feel he has improved, he's well looked after, clean and finds the staff happy and kind.
Reply from Josmy Anish, Registered Manager at Victoria House

Hi Kirsty,
Thank you for your time in completing this review. It's a pleasure to look after your dad, it's so lovely to see the way your dad waits to see your mum and the excitement when he sees you and your mum! Thank you for the opportunity to look after your dad, such an amazing gentleman.

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Review from I P (Son of Resident) published on 30 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Checked out most of the local care homes before settling on Victoria House Care Home for my mum (it's not an easy time!) and whilst she struggled initially to adapt to her new way of living, with a lot of help from the staff she thankfully feels at home there now (she likes the food, the cleanliness,
the staff and even has her own group of friends in there).
It might not be the perfect situation but I'm happy with the decisions we made.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you for your kind words, we are grateful for the opportunity to look after your beloved mum, it's a pleasure to look after such a wonderful lady.

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Review from Hazel S (Daughter of Resident) published on 15 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Lovely rooms and nice people who work there.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you, Hazel, I know it wasn't easy for you and your mum moving from Monmouthshire, however, we are so happy, to see how much she settled in, such a lovely lady, thank you for giving us an opportunity to look after her.

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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Victoria House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.906 for Victoria House is calculated as follows: ( (184 Excellents x 5) + (19 Goods x 4) ) ÷ 203 Ratings = 4.906
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Victoria House

What types of Care is Victoria House registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Victoria House have?

There are 30 Single Rooms.

What are the Facilities & Services at Victoria House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Victoria House to the centre of Warrington?

1.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria House to verify any information. View our terms and conditions. Victoria House has an Enhanced Service - more info.