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The home's values are based around the philosophy that they all deserve to be respected and cherished in later life. To fulfil these objectives carers pay attention to changing needs, whether medical, physical, emotional, psychological or social.
A pleasant atmosphere and...
Care Provided by Victoria House
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 30 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Hair dressing, Podiatry AND Dental care fees excluded
The price(s) shown are provided by the care home. Contact Victoria House for full pricing details and T&Cs.
Contact Victoria House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- WH Investments Ltd
- Private Owned
Person in charge
- Josmy Anish (Manager)
Local Authority / Social Services
Admission Information
- Mixed with both male-only and female-only unit(s)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2005
Room Information
- Single Rooms (30)
Victoria House Reviews (33)
Victoria House has a Review Score of 9.6 (9.589) out of 10, based on 9 reviews in the last 2 years.
Over all time Victoria House has 33 reviews.
Our relative is very settled, content and well cared for. Activities have increased with plans for further development.
Thank you David for acknowledging the improvement, much appreciated. It's a pleasure to look after your mum, such a wonderful lady.
It is always very worrying when someone you love has to go into a care home but our fear left us very quickly when we saw the love and care shown to our mum by the wonderful staff at Victoria House Care Home. Mum was cared for in a warm, comfortable and pleasant environment. Although Mum didn't have a big appetite, she always said the food was very good indeed. We visited Mum on a daily basis and were always greeted by staff who were always pleasant, friendly and well-mannered and when you passed anyone in a corridor they always acknowledged you and seemed genuinely pleased to see you. We would not hesitate in recommending Victoria House to friends and family.
Thank you, Michael and family, to give us the opportunity to look after your mum. Your mum was a wonderful lady and it was a pleasure to look after her. It was such a privilege to meet the family, who put their mum first and visited her every day from the day she was admitted to Victoria House....
My mother was a resident at Victoria House since March 2022 and after a spell in hospital, they were kind enough to let her return to the home, for her end of life, so that she could be around friendly and familiar faces. The facilities are fine, but what impresses me most about Victoria House, is its staff. They are fun, professional, and so, so kind. Nothing is too much for them. The care that they took of my mother was at every stage, so personal, respectful and compassionate. I can't thank them enough.
Thank you, Grant, it was a pleasure to look after your mum and get to know yourself and your dad. Such a wonderful family, so much love, care and respect towards your mum. Thank you for giving us the opportunity to provide care for a wonderful lady, wife and a great mother.
I find the care given to my mother dignified and has caring staff and management. Accessible and helpful with any concerns that may arise.
Thank you, we believe people are the centre of care and we provide person-centred care with dignity, respect and privacy.
My mum was admitted to Victoria House towards the end of 2021. As mum had lived with us our whole lives, we were initially very worried about placing mum in the care of others. However, we realised that we had nothing to worry about. The staff at Victoria House looked after my mum like she was their own family and tailored mum’s care to her needs. During Covid times, things were very difficult as we weren’t able to see mum as often, however, the staff were always so accommodating and provided updates about mum if needed. Sadly Mum passed away on 12th February 2022. She was in the care of those at Victoria House who made what was such a painful and difficult time for both Mum and for us as a family, as comfortable as it could be. Honestly, from our perspective, all the staff at Victoria House are like angels and we couldn’t be more grateful for everything they did for for us, but most importantly for filling mum’s last few months with so much love, happiness, and care.
Thank you Sandeep, it was a pleasure looking after your mum. Thank you for all of your support and guidance, which enabled us to provide excellent care and treatment to your Mum.
My main concern in all areas is not enough staff, weekdays generally satisfactory, but weekends are definitely not enough, at night 2 staff on 2 floors and no senior carer. The food is good, but smaller quantities so as not to overfill. Activities good when provided, but 4 days a week nothing. Need more stimulation. More choice in TV channels if all residents to be in one room. More choice needed for menu. Management, difficult to say as several changes recently. Staff excellent and kind and caring, treating residents as individuals, with respect and dignity. Working hard at all times fundraising for activities and outings.
The home is clean. The staff are friendly, approachable and attentive. The food is freshly cooked. More staff are definitely required. The funding is very low for activities, outings, ice creams etc. There needs to be more social events and more use of the garden. I often see residents just sat in the middle lounge watching TV. Some have said it's boring. I think the owners ought to be more compassionate and to see the home as more than just a business.
A very homely care home. Lovely staff. Very clean.
The review is from myself and my grandma, as I feel she should have more of a say as she has experienced first hand the standard of care that she received during the five months she has spent in Victoria House. From what I have seen and experienced whilst visiting my grandma in the home, the staff are very friendly and always have a smile on their faces when they come to see my grandma. They include her in the activities that they have on, by making little arts and crafts items, even though she is unable to attend due to immobility and a severe breathing condition. The rooms are slightly outdated, however, I feel that the standard of care takes precedence over the decor in the rooms. Overall, I don’t think we can find fault with the staff that work so hard to make sure that my grandma and other residents experience is a positive one.
Had a lovely day, staff welcoming and go above and beyond for residents.
Very happy here. Food is very good. Staff very nice. Plenty of entertainment. Plenty of outings and plenty of food. Very good housekeeping. Take us to Church and have a drink of tea or coffee after service.
During my friend's time at Victoria House, not only have the staff been friendly, approachable and very attentive to her, they have always looked after her visitors. Offering drinks, sandwiches and they go out of their way to make sure everyone is okay.
I visited my relative at the home who has been there some years, the staff are very caring the home is very tired but the care is excellent. The food is lovely and we are always offered a drink and home made cakes. We visit once a month and there are lots of changes going on which is exciting for the residents.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 March 2019Good
- CaringGood
- EffectiveRequires improvement
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Accreditations
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