Victoria House

27 Victoria Road, Grappenhall, Warrington WA4 2EN
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9.9 33 Reviews
  • Victoria House, Warrington
Victoria House provides a care accommodation service that is ideal for the varied needs of older people. Carers take pride in a personal touch and welcome both long and short-term requirements.

The home's values are based around the philosophy that they all deserve to be respected and cherished in later life. To fulfil these objectives carers pay attention to changing needs, whether medical, physical, emotional, psychological or social.

A pleasant atmosphere and support for an active lifestyle adds to the benefits of personalised care packages, with good social atmosphere and interaction contributing to residents' self-esteem.
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Care Provided by Victoria House

Type of Service

    Residential Home
  • For a maximum of 30 Service Users

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Hair dressing, Podiatry AND Dental care fees excluded

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • WH Investments Ltd

Person in charge

  • Josmy Anish (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2005

Room Information

  • Single Rooms (30)

Victoria House Reviews (33)

9.9

Victoria House has a Review Score of 9.9 (9.906) out of 10, based on 17 reviews in the last 2 years.
Over all time Victoria House has 33 reviews.

Overall Experience
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Date Published
  • 33
  • 5
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  • 17
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Reviewer Connection to Victoria House
  • 12
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  • 2
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Total of 33, showing 21-33
Review from David L (Son of Resident) published on 15 March 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Concerns raised to management regarding communication of incidents involving my relative and also the cleanliness of my relative's room. Concerns were immediately addressed by management and issues discussed with myself and family. All issues of concern were rectified and improved communication channels
have been put in place.
Our relative is very settled, content and well cared for. Activities have increased with plans for further development.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you David for acknowledging the improvement, much appreciated. It's a pleasure to look after your mum, such a wonderful lady.

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Review from Michael D (Son of Resident) published on 31 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is always very worrying when someone you love has to go into a care home but our fear left us very quickly when we saw the love and care shown to our mum by the wonderful staff at Victoria House Care Home. Mum was cared for in a warm, comfortable and pleasant environment. Although Mum didn't have
a big appetite, she always said the food was very good indeed. We visited Mum on a daily basis and were always greeted by staff who were always pleasant, friendly and well-mannered and when you passed anyone in a corridor they always acknowledged you and seemed genuinely pleased to see you. We would not hesitate in recommending Victoria House to friends and family.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you, Michael and family, to give us the opportunity to look after your mum. Your mum was a wonderful lady and it was a pleasure to look after her. It was such a privilege to meet the family, who put their mum first and visited her every day from the day she was admitted to Victoria House. Thank you very much for your generous contribution to our residents' activities funds, much appreciated.

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Review from Grant G (Son of Resident) published on 14 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident at Victoria House since March 2022 and after a spell in hospital, they were kind enough to let her return to the home, for her end of life, so that she could be around friendly and familiar faces. The facilities are fine, but what impresses me most about Victoria House, is its
staff. They are fun, professional, and so, so kind. Nothing is too much for them. The care that they took of my mother was at every stage, so personal, respectful and compassionate. I can't thank them enough.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you, Grant, it was a pleasure to look after your mum and get to know yourself and your dad. Such a wonderful family, so much love, care and respect towards your mum. Thank you for giving us the opportunity to provide care for a wonderful lady, wife and a great mother.

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Review from Christine H (Daughter of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the care given to my mother dignified and has caring staff and management. Accessible and helpful with any concerns that may arise.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you, we believe people are the centre of care and we provide person-centred care with dignity, respect and privacy.

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Review from Sundeep B (Son of Resident) published on 25 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to Victoria House towards the end of 2021. As mum had lived with us our whole lives, we were initially very worried about placing mum in the care of others. However, we realised that we had nothing to worry about. The staff at Victoria House looked after my mum like she was their
own family and tailored mum’s care to her needs. During Covid times, things were very difficult as we weren’t able to see mum as often, however, the staff were always so accommodating and provided updates about mum if needed. Sadly Mum passed away on 12th February 2022. She was in the care of those at Victoria House who made what was such a painful and difficult time for both Mum and for us as a family, as comfortable as it could be. Honestly, from our perspective, all the staff at Victoria House are like angels and we couldn’t be more grateful for everything they did for for us, but most importantly for filling mum’s last few months with so much love, happiness, and care.
Reply from Josmy Anish, Registered Manager at Victoria House

Thank you Sandeep, it was a pleasure looking after your mum. Thank you for all of your support and guidance, which enabled us to provide excellent care and treatment to your Mum.

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Review from L M (Friend of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is clean. The staff are friendly, approachable and attentive. The food is freshly cooked. More staff are definitely required. The funding is very low for activities, outings, ice creams etc. There needs to be more social events and more use of the garden. I often see residents just sat in the
middle lounge watching TV. Some have said it's boring. I think the owners ought to be more compassionate and to see the home as more than just a business.
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Review from D S (Wife of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My main concern in all areas is not enough staff, weekdays generally satisfactory, but weekends are definitely not enough, at night 2 staff on 2 floors and no senior carer. The food is good, but smaller quantities so as not to overfill. Activities good when provided, but 4 days a week nothing. Need
more stimulation. More choice in TV channels if all residents to be in one room. More choice needed for menu. Management, difficult to say as several changes recently. Staff excellent and kind and caring, treating residents as individuals, with respect and dignity. Working hard at all times fundraising for activities and outings.
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Review from W M (Daughter of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A very homely care home. Lovely staff. Very clean.
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Review from N E (Granddaughter of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The review is from myself and my grandma, as I feel she should have more of a say as she has experienced first hand the standard of care that she received during the five months she has spent in Victoria House. From what I have seen and experienced whilst visiting my grandma in the home, the staff are
very friendly and always have a smile on their faces when they come to see my grandma. They include her in the activities that they have on, by making little arts and crafts items, even though she is unable to attend due to immobility and a severe breathing condition. The rooms are slightly outdated, however, I feel that the standard of care takes precedence over the decor in the rooms. Overall, I don’t think we can find fault with the staff that work so hard to make sure that my grandma and other residents experience is a positive one.
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Review from Adam M (Grandson of Resident) published on 12 September 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Had a lovely day, staff welcoming and go above and beyond for residents.
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Review from L T (Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy here. Food is very good. Staff very nice. Plenty of entertainment. Plenty of outings and plenty of food. Very good housekeeping. Take us to Church and have a drink of tea or coffee after service.
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Review from Debbie M (Friend of Resident) published on 30 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my friend's time at Victoria House, not only have the staff been friendly, approachable and very attentive to her, they have always looked after her visitors. Offering drinks, sandwiches and they go out of their way to make sure everyone is okay.
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Review from Georgina W (Relative of Resident) published on 1 September 2017 Submitted via Website • Report
Overall Experience 4.0 out of 5
I visited my relative at the home who has been there some years, the staff are very caring the home is very tired but the care is excellent. The food is lovely and we are always offered a drink and home made cakes. We visit once a month and there are lots of changes going on which is exciting for the
residents.
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Current Review Score: 9.9 (9.906)

Overview of Review Score

The Review Score of 9.9 (9.906) out of 10 for Victoria House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.906 for Victoria House is calculated as follows: ( (184 Excellents x 5) + (19 Goods x 4) ) ÷ 203 Ratings = 4.906
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria House is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 17 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Mar 2019

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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