Submit a Review for Westy Hall
Marsden Avenue, Latchford, Warrington, WA4 1UB
View full details of Westy HallLatest Reviews for Westy Hall
29 May 2026
My mother has been a resident for over 10 years now. She has had during that time the best care. The staff are wonderful and have taken good care of her. I would recommend it to anyone and we feel totally safe in leaving her there.
28 May 2026
My mother has been a resident at Westy Hall since 2018 and is now in the advanced stages of Alzheimer's Disease and totally dependent on staff for all physical needs. Her inability to verbalise has required staff to adapt and develop the skills to anticipate her wants and needs. The staff who attend
to her do so admirably, a key factor being that many of the staff who look after her now have known her since she moved in. Staff retention is crucial, and this is demonstrated at Westy, as many of those tending to her today were there when she took up residency in 2018. My family and I have an excellent relationship with staff and management. They keep us informed about any concerns, advise if they think my mother requires anything and have been wonderfully supportive to us over the years.
20 May 2026
The staff are really caring at Westy Hall, they really can't do enough for residents and always greet family with a friendly smile, Mums room is always nice and clean and the whole nursing home, the garden is lovely. I've seen them playing bingo and they keep family upto date on Facebook with
what's going on.
19 May 2026
Dementia hit mum very quickly, with a move from hospital to Westy straight away. All the team have been amazing! First impression on driving up to the building wasn't great BUT go past that and its a warm, friendly environment and the staff WOW caring, nuturing looking after everybody's individual
needs. Nothing is too much for staff who take pride in their jobs and caring attitudes to residents and extended family to which I admire.
13 May 2026
Mum moved to Westy hall a couple of months ago, the staff are all lovely and very patient with the residents, they go out of their way to make sure everyone is happy there. The rooms are clean and the staff run regular activities for the residents. Mum settled in really quickly.
13 May 2026
Needs met,care plan followed,dietary requirements met, socialising well.
Continence needs met. Overall outstanding! Well done Team Westy x
Food offered with alternative to integrate vegetarian options
Drink of choice available as are snacks
26 January 2026
The care my relative receives has been consistent since she went into Westly almost 4 years ago. She has always been treated with care and consideration for her needs! She has complex needs, and they have been met. The staff go beyond their job, and the residents and their families get the support
they need. I would myself have no hesitation in going into Westy if I ever did need residential care myself! Thank you, team Westy!
02 December 2025
After much family debate and several incidents including a couple of visits from the Fire Service we decided our 96 year old mum couldn't be left on her own for even 20 minutes
After looking at several homes we decided on Westy Hall Mum wasn't happy about this but agreed to take the plunge She was
initially quite happy and was willing to try it for a couple of months
Having been there for 10 months she is now happy and settled which came as a relief to our family
The staff speak to residents with great compassion treat them with patience and friendliness and i've heard this from behind closed doors in mums very pleasant and bright room while visiting
There have been trips out and events within the home that she has enjoyed
The building itself is ok and the gardens are a nice place to sit in the summer
We are all pleased with the way this stage of Mum's life is progressing, and can't thank the staff enough as we have our doubts if she would still be with us if left on her own at home
09 September 2025
The staff at Westy Hall are amazing. They work so hard and make sure the residents are safe, happy and comfortable. They always make me feel welcome when visiting and I trust them completely to look after my mum and do what is best for her. It isn't one of the brand new homes that look like 5 star
hotels but it is definitely a very caring home to consider for your loved one.
Highly recommended
08 September 2025
The team are fantastic. The level of care is excellent, and the staff go above and beyond. My relative moved into Westy Hall in April 2025 and I cannot believe how well he has settled and how at home he feels. He is thriving and that is because of the environment that the care team create.
I think
the home would benefit from some investment in the outdoor spaces/garden and front entrance. Also, a more efficient signing in system would help both those visiting residents and the staff. It feels like visitors are taking staff away from their work by asking them to open doors and sometimes they cannot always be there to let people in and out.
These recommendations/suggestions should not detract away from the main point, which is that the care is second to none at Westy and the atmosphere created is that everyone is welcome and loved. In just a few short months, there have been celebrations, days out, llama visits, games nights and pamper days, not to mention lots of birthday cakes. Wonderful care team making tough days much better, Westy Hall is really a special place.
31 July 2025
I have been visiting my sister over the past 12 months and cannot praise the staff to much. It is wonderful how they react with my sister and the other residents, also our family members who visit. Everything about the place is caring and welcoming. 10/10.
09 July 2025
Where do I start , from beginning to end to moving my aunt it's was 110% care and so considerate.. A member of staff even went above and beyond to meet us on her day off when assessing her for a move to Westys. We left the meeting feeling so blessed we had finally found a carehome who 'care' and
treat the elderly with the respect they deserve and love and compassion.. my aunt has changed in one week to feeling content which has massively had a knock on effect of all the family and this is down to that member of staff and the team who are so dedicated and hard working and do everything with love , care and nothing is too much trouble. Thankyou from our hearts that you have allowed us to get a little back to normality and can go home after each visit feeling blessed, my aunt has been there a week and it's her birthday today and they have even had a cake baked for her which tells you how considerate they are..
so blessed there was a room for her
16 May 2025
Mum had a serious stroke in December 2021 leaving her physically frail and in need of 4 care visits per day. When I went on holiday in March 2024, Mum agreed to respite care at Westy - she quickly decided that she wanted to stay, instead of returning to her house.
Management and staff have done
everything they can to make Mum as comfortable and happy as possible. She has formed beautiful bonds with some of the carers, and when she has had small concerns, the home manager has dealt with these sensitively and effectively.
Mum has been treated with kindness and respect throughout her stay and her care has been excellent. When she arrived, she was dependant on insulin injections - after around 9 months, these were no longer required due to the fresh cooked meals.
We're approaching the last few days of Mum's life now, and the care she's receiving is exemplary.
Thank you to everyone at Westy Hall.
28 March 2025
The staff & manager have worked with us really well to settle my mum into this care home. They are always friendly & helpful - nothing too much trouble.
Her room was painted before arrival & they have purchased new curtains too!
The only slight issue is that Mum is struggling to get on with the
food. However the chef has helped to offer an alternative.
19 March 2025
Amazing staff, personable, home from home. Would highly recommend. Love all the activities and inclusivity. Confidence your loved one is in the best care. A genuinely loving home. Credit to all the staff.
26 July 2024
My wife has been in Westy Hall since 21st May 2018 when her degree of Alzheimer's and arthritis made it impossible for her to be adequately cared for at home. Since then both those conditions have continued to deteriorate. Throughout the whole of that time the care of Westy Hall staff given to her
has always been excellent in all aspects of her care, both physically and emotionally. In addition to that the friendliness and helpfulness shown to us as her family has been a support to us too as we have seen her deterioration. They have always kept us updated about her medical condition and medication and, as necessary, have involved us in decision-making so we feel involved in her care. All staff are welcoming to us on our twice-weekly visits. Thank you so much, to all staff.
22 July 2024
My mum was not keen on being in a care home and her care needs really required the support. The team at Westy have helped her settle really quickly and she is happy and well cared for, I could not have wanted for more thanks.
14 March 2024
Lovely kind and caring staff treating my Nan like a member of their family, always happy to help and keep us updated, all staff are lovely to chat too always going above and beyond Thank you!
06 February 2024
This care home is amazing, the staff are absolutely brilliant! They treat my mum like she’s a family member and make it home from home. Nothing is too much trouble, they are so caring and welcoming. The general feel and nature of the place is so warm and kind. They have also been so thoughtful and
reassuring to myself and my dad we feel like Mum is in really good hands. The best we could want for her. There are lots of activities and a good food choice. The home is spotless and her room is pleasant. She has a lovely big smile on her face and that means the world to us. Thank you to all the staff, you make this place so special.
22 January 2024
During my dad's stay at Westy Hall, the staff have been excellent. My dad passed away this morning, while I kept vigil during the past four days, the staff have been so kind to me - and have made sure my dad was comfortable.
Thank you so much.
Latest Reviews for Westy Hall
29 May 2026
My mother has been a resident for over 10 years now. She has had during that time the best care. The staff are wonderful and have taken good care of her. I would recommend it to anyone and we feel totally safe in leaving her there.
28 May 2026
My mother has been a resident at Westy Hall since 2018 and is now in the advanced stages of Alzheimer's Disease and totally dependent on staff for all physical needs. Her inability to verbalise has required staff to adapt and develop the skills to anticipate her wants and needs. The staff who attend
to her do so admirably, a key factor being that many of the staff who look after her now have known her since she moved in. Staff retention is crucial, and this is demonstrated at Westy, as many of those tending to her today were there when she took up residency in 2018. My family and I have an excellent relationship with staff and management. They keep us informed about any concerns, advise if they think my mother requires anything and have been wonderfully supportive to us over the years.
20 May 2026
The staff are really caring at Westy Hall, they really can't do enough for residents and always greet family with a friendly smile, Mums room is always nice and clean and the whole nursing home, the garden is lovely. I've seen them playing bingo and they keep family upto date on Facebook with
what's going on.
19 May 2026
Dementia hit mum very quickly, with a move from hospital to Westy straight away. All the team have been amazing! First impression on driving up to the building wasn't great BUT go past that and its a warm, friendly environment and the staff WOW caring, nuturing looking after everybody's individual
needs. Nothing is too much for staff who take pride in their jobs and caring attitudes to residents and extended family to which I admire.
13 May 2026
Mum moved to Westy hall a couple of months ago, the staff are all lovely and very patient with the residents, they go out of their way to make sure everyone is happy there. The rooms are clean and the staff run regular activities for the residents. Mum settled in really quickly.
13 May 2026
Needs met,care plan followed,dietary requirements met, socialising well.
Continence needs met. Overall outstanding! Well done Team Westy x
Food offered with alternative to integrate vegetarian options
Drink of choice available as are snacks
26 January 2026
The care my relative receives has been consistent since she went into Westly almost 4 years ago. She has always been treated with care and consideration for her needs! She has complex needs, and they have been met. The staff go beyond their job, and the residents and their families get the support
they need. I would myself have no hesitation in going into Westy if I ever did need residential care myself! Thank you, team Westy!
02 December 2025
After much family debate and several incidents including a couple of visits from the Fire Service we decided our 96 year old mum couldn't be left on her own for even 20 minutes
After looking at several homes we decided on Westy Hall Mum wasn't happy about this but agreed to take the plunge She was
initially quite happy and was willing to try it for a couple of months
Having been there for 10 months she is now happy and settled which came as a relief to our family
The staff speak to residents with great compassion treat them with patience and friendliness and i've heard this from behind closed doors in mums very pleasant and bright room while visiting
There have been trips out and events within the home that she has enjoyed
The building itself is ok and the gardens are a nice place to sit in the summer
We are all pleased with the way this stage of Mum's life is progressing, and can't thank the staff enough as we have our doubts if she would still be with us if left on her own at home
09 September 2025
The staff at Westy Hall are amazing. They work so hard and make sure the residents are safe, happy and comfortable. They always make me feel welcome when visiting and I trust them completely to look after my mum and do what is best for her. It isn't one of the brand new homes that look like 5 star
hotels but it is definitely a very caring home to consider for your loved one.
Highly recommended
08 September 2025
The team are fantastic. The level of care is excellent, and the staff go above and beyond. My relative moved into Westy Hall in April 2025 and I cannot believe how well he has settled and how at home he feels. He is thriving and that is because of the environment that the care team create.
I think
the home would benefit from some investment in the outdoor spaces/garden and front entrance. Also, a more efficient signing in system would help both those visiting residents and the staff. It feels like visitors are taking staff away from their work by asking them to open doors and sometimes they cannot always be there to let people in and out.
These recommendations/suggestions should not detract away from the main point, which is that the care is second to none at Westy and the atmosphere created is that everyone is welcome and loved. In just a few short months, there have been celebrations, days out, llama visits, games nights and pamper days, not to mention lots of birthday cakes. Wonderful care team making tough days much better, Westy Hall is really a special place.
31 July 2025
I have been visiting my sister over the past 12 months and cannot praise the staff to much. It is wonderful how they react with my sister and the other residents, also our family members who visit. Everything about the place is caring and welcoming. 10/10.
09 July 2025
Where do I start , from beginning to end to moving my aunt it's was 110% care and so considerate.. A member of staff even went above and beyond to meet us on her day off when assessing her for a move to Westys. We left the meeting feeling so blessed we had finally found a carehome who 'care' and
treat the elderly with the respect they deserve and love and compassion.. my aunt has changed in one week to feeling content which has massively had a knock on effect of all the family and this is down to that member of staff and the team who are so dedicated and hard working and do everything with love , care and nothing is too much trouble. Thankyou from our hearts that you have allowed us to get a little back to normality and can go home after each visit feeling blessed, my aunt has been there a week and it's her birthday today and they have even had a cake baked for her which tells you how considerate they are..
so blessed there was a room for her
16 May 2025
Mum had a serious stroke in December 2021 leaving her physically frail and in need of 4 care visits per day. When I went on holiday in March 2024, Mum agreed to respite care at Westy - she quickly decided that she wanted to stay, instead of returning to her house.
Management and staff have done
everything they can to make Mum as comfortable and happy as possible. She has formed beautiful bonds with some of the carers, and when she has had small concerns, the home manager has dealt with these sensitively and effectively.
Mum has been treated with kindness and respect throughout her stay and her care has been excellent. When she arrived, she was dependant on insulin injections - after around 9 months, these were no longer required due to the fresh cooked meals.
We're approaching the last few days of Mum's life now, and the care she's receiving is exemplary.
Thank you to everyone at Westy Hall.
28 March 2025
The staff & manager have worked with us really well to settle my mum into this care home. They are always friendly & helpful - nothing too much trouble.
Her room was painted before arrival & they have purchased new curtains too!
The only slight issue is that Mum is struggling to get on with the
food. However the chef has helped to offer an alternative.
19 March 2025
Amazing staff, personable, home from home. Would highly recommend. Love all the activities and inclusivity. Confidence your loved one is in the best care. A genuinely loving home. Credit to all the staff.
26 July 2024
My wife has been in Westy Hall since 21st May 2018 when her degree of Alzheimer's and arthritis made it impossible for her to be adequately cared for at home. Since then both those conditions have continued to deteriorate. Throughout the whole of that time the care of Westy Hall staff given to her
has always been excellent in all aspects of her care, both physically and emotionally. In addition to that the friendliness and helpfulness shown to us as her family has been a support to us too as we have seen her deterioration. They have always kept us updated about her medical condition and medication and, as necessary, have involved us in decision-making so we feel involved in her care. All staff are welcoming to us on our twice-weekly visits. Thank you so much, to all staff.
22 July 2024
My mum was not keen on being in a care home and her care needs really required the support. The team at Westy have helped her settle really quickly and she is happy and well cared for, I could not have wanted for more thanks.
14 March 2024
Lovely kind and caring staff treating my Nan like a member of their family, always happy to help and keep us updated, all staff are lovely to chat too always going above and beyond Thank you!
06 February 2024
This care home is amazing, the staff are absolutely brilliant! They treat my mum like she’s a family member and make it home from home. Nothing is too much trouble, they are so caring and welcoming. The general feel and nature of the place is so warm and kind. They have also been so thoughtful and
reassuring to myself and my dad we feel like Mum is in really good hands. The best we could want for her. There are lots of activities and a good food choice. The home is spotless and her room is pleasant. She has a lovely big smile on her face and that means the world to us. Thank you to all the staff, you make this place so special.
22 January 2024
During my dad's stay at Westy Hall, the staff have been excellent. My dad passed away this morning, while I kept vigil during the past four days, the staff have been so kind to me - and have made sure my dad was comfortable.
Thank you so much.