Westy Hall

Marsden Avenue, Latchford, Warrington WA4 1UB
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9.7 54 Reviews
  • Westy Hall, Warrington
Westy Hall is a purpose-built residential care home approximately two miles from the centre of Warrington town centre and one mile from Latchford village. The home also provides Residential dementia care alongside residential care, all staff receive dementia care training as part of their mandatory training.

Westy Hall's activities programme and regular outings are particular popular with residents, making for a vibrant and sociable atmosphere in the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

The fees will not include hairdressing, private chiropodist, hospital appointments ( staff escorting) toiletries newspapers etc

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Katya Lyon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)

Westy Hall Reviews (54)

9.7

Westy Hall has a Review Score of 9.7 (9.734) out of 10, based on 13 reviews in the last 2 years.
Over all time Westy Hall has 54 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Westy Hall
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Total of 54, showing 1-20
Review from Jackie E (Daughter of Resident) published on 9 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Westy Hall are amazing. They work so hard and make sure the residents are safe, happy and comfortable. They always make me feel welcome when visiting and I trust them completely to look after my mum and do what is best for her. It isn't one of the brand new homes that look like 5 star hotels
but it is definitely a very caring home to consider for your loved one.
Highly recommended
Reply from Katya Lyon, Home Manager at Westy Hall

Thank you for your caring words, as you know as soon as you come in you all become part of the extended family, we will always have our residents care at the heart of everything we do and never become complacent as we know there is always room for improvements, kind words and feedback is very much important to us all and i will make sure the team know how you feel, it makes our jobs worthwhile when we know we are on the correct tracks

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Review from Susan B (Niece of Resident) published on 8 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team are fantastic. The level of care is excellent, and the staff go above and beyond. My relative moved into Westy Hall in April 2025 and I cannot believe how well he has settled and how at home he feels. He is thriving and that is because of the environment that the care team create.
I think
the home would benefit from some investment in the outdoor spaces/garden and front entrance. Also, a more efficient signing in system would help both those visiting residents and the staff. It feels like visitors are taking staff away from their work by asking them to open doors and sometimes they cannot always be there to let people in and out.
These recommendations/suggestions should not detract away from the main point, which is that the care is second to none at Westy and the atmosphere created is that everyone is welcome and loved. In just a few short months, there have been celebrations, days out, llama visits, games nights and pamper days, not to mention lots of birthday cakes. Wonderful care team making tough days much better, Westy Hall is really a special place.
Reply from Katya Lyon, Home manager at Westy Hall

Thank you so much for your review, it means a lot when we get feedback (even if not good as we want to always improve) each residents family become part of the Westy hall expanded family, I take on board your comments around booking in and out of the home, unfortunately visitors have to be reliant on staff as we have to ensure our vulnerable residents are kept safe and not let out accidently by anyone visiting the home. Remember we operate an open door policy at Westy and any comments are greatly appreciated and ideas and concerns received positively and we will endeavour to act on them. Its nice to know your relative has really settled, to be honest it feels like he has been here forever with us :-) .

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Review from S M (Sister of Resident) published on 31 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been visiting my sister over the past 12 months and cannot praise the staff to much. It is wonderful how they react with my sister and the other residents, also our family members who visit. Everything about the place is caring and welcoming. 10/10.
Reply from Katya Lyon, Home Manager at Westy Hall

Thank you for your review it is much appreciated and even more rewarding when relatives are happy and comfortable with the care we provide to their loved ones, we always operate an open door policy for anyone involved with Westy hall Best wishes HM and the team

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Review from E H (Niece of Resident) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Where do I start , from beginning to end to moving my aunt it's was 110% care and so considerate.. A member of staff even went above and beyond to meet us on her day off when assessing her for a move to Westys. We left the meeting feeling so blessed we had finally found a carehome who 'care' and treat
the elderly with the respect they deserve and love and compassion.. my aunt has changed in one week to feeling content which has massively had a knock on effect of all the family and this is down to that member of staff and the team who are so dedicated and hard working and do everything with love , care and nothing is too much trouble. Thankyou from our hearts that you have allowed us to get a little back to normality and can go home after each visit feeling blessed, my aunt has been there a week and it's her birthday today and they have even had a cake baked for her which tells you how considerate they are..
so blessed there was a room for her
Reply from Katya Lyon, Home manager at Westy Hall

Thank you for the review, its lovely to get feedback to know what we are doing is appreciated and that we do it because we care, we operate an open door policy at Westy Hall and if something isn't right then we encourage that feedback to so it can be put right. I really am proud to be part of a team that strive to go above and beyond daily in their roles. I'm also proud to say our staff believe that this isn't just our workplace its peoples home who deserve to be treated with the upmost respect and care. We hope the cake and celebrations Aunty had is the first of many to come with us.Best wishes Home Manager

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Review from Alison F (Daughter of Resident) published on 16 May 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had a serious stroke in December 2021 leaving her physically frail and in need of 4 care visits per day. When I went on holiday in March 2024, Mum agreed to respite care at Westy - she quickly decided that she wanted to stay, instead of returning to her house.
Management and staff have done everything
they can to make Mum as comfortable and happy as possible. She has formed beautiful bonds with some of the carers, and when she has had small concerns, the home manager has dealt with these sensitively and effectively.
Mum has been treated with kindness and respect throughout her stay and her care has been excellent. When she arrived, she was dependant on insulin injections - after around 9 months, these were no longer required due to the fresh cooked meals.
We're approaching the last few days of Mum's life now, and the care she's receiving is exemplary.
Thank you to everyone at Westy Hall.
Reply from Katya Lyon, Home manager at Westy Hall

Thank you for the wonderful words, its been a pleasure to look after Mum and to get to know you as a family.Its always our aim to care for residents as we would want our own to be cared for, and when things are not right we will always do our best to act and discreetly put it right so everyone feels comfortable in raising anything with us.

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Review from M S (Son of Resident) published on 28 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff & manager have worked with us really well to settle my mum into this care home. They are always friendly & helpful - nothing too much trouble.
Her room was painted before arrival & they have purchased new curtains too!
The only slight issue is that Mum is struggling to get on with the food.
However the chef has helped to offer an alternative.
Reply from Katya Lyon, Home Manager at Westy Hall

Thank you for your kind words, its comforting to know Mum has settled well with us at Westy, All the teams aims at Westy is to try and ensure everyone is treated with kindness, Dignity and respect and that they feel comfortable with their surroundings and able to voice their choices and opinions. As always if something isn't right we operate an open door policy at all times and will always endeavour to put things right for each resident and their families.

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Review from L A (Son of Resident) published on 19 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Amazing staff, personable, home from home. Would highly recommend. Love all the activities and inclusivity. Confidence your loved one is in the best care. A genuinely loving home. Credit to all the staff.
Reply from Katya Lyon, Home Manager at Westy Hall

Thank you so much for the positive review, its a pleasure for every staff team member to be able to treat our residents as we would our own.We try our best to accommodate everyone's individual choices, and we are always open for suggestions on how we can better things for everyone, so any suggestions are very welcomedBest wishes from all at Westy

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Review from Eric B (Husband of Resident) published on 26 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has been in Westy Hall since 21st May 2018 when her degree of Alzheimer's and arthritis made it impossible for her to be adequately cared for at home. Since then both those conditions have continued to deteriorate. Throughout the whole of that time the care of Westy Hall staff given to her has
always been excellent in all aspects of her care, both physically and emotionally. In addition to that the friendliness and helpfulness shown to us as her family has been a support to us too as we have seen her deterioration. They have always kept us updated about her medical condition and medication and, as necessary, have involved us in decision-making so we feel involved in her care. All staff are welcoming to us on our twice-weekly visits. Thank you so much, to all staff.
Reply from Rahi Joshi, Marketing Associate at Westy Hall

Thank you for your touching words and for sharing your wife's experience at Westy Hall. It's our priority to ensure both residents and their families feel cared for, informed, and involved, especially during challenging times. We appreciate your recognition of our team's efforts and are grateful for your trust in us.

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Review from Y T (Daughter of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was not keen on being in a care home and her care needs really required the support. The team at Westy have helped her settle really quickly and she is happy and well cared for, I could not have wanted for more thanks.
Reply from Katya Lyon, Home Manager at Westy Hall

Thank you for your kind words, it really makes the team know they are doing their best and ensuring your loved ones stay is a smooth transition for her in what we understand is a difficult time for anyone. It's a pleasure to care for your Mum and glad to know you both feel comfortable and settled.

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Review from Chelsey H (Granddaughter of Resident) published on 14 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely kind and caring staff treating my Nan like a member of their family, always happy to help and keep us updated, all staff are lovely to chat too always going above and beyond Thank you!
Reply from Katya Lyon, Home Manager at Westy Hall

We're delighted to hear that you feel content around the care your Nan receives with us here at Westy Hall, Our dedicated staff are committed to creating a welcoming and supportive environment. Please remember we operate an open-door policy at all times. Thank you for your kind words. Kind regards.

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Review from Karen H (Daughter of Resident) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
This care home is amazing, the staff are absolutely brilliant! They treat my mum like she’s a family member and make it home from home. Nothing is too much trouble, they are so caring and welcoming. The general feel and nature of the place is so warm and kind. They have also been so thoughtful and reassuring
to myself and my dad we feel like Mum is in really good hands. The best we could want for her. There are lots of activities and a good food choice. The home is spotless and her room is pleasant. She has a lovely big smile on her face and that means the world to us. Thank you to all the staff, you make this place so special.
Reply from Rahi Joshi, Marketing Associate at Westy Hall

We are truly touched by your words. Providing a warm, and homely environment for the residents is our utmost priority. We are delighted to hear that she has settled in so well. Thank you for taking the time to share your experience with us.
Kind regards,
Rahi.

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Review from Stella C (Daughter of Resident) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During my dad's stay at Westy Hall, the staff have been excellent. My dad passed away this morning, while I kept vigil during the past four days, the staff have been so kind to me - and have made sure my dad was comfortable.
Thank you so much.
Reply from Katya Lyon, Home Manager at Westy Hall

Hi Stella, thank you for your review, and please accept our condolences on the loss of your Dad. As you know, the relatives become part of our family alongside the residents. I am so glad you felt comfort from the team during Dad's time with us, dignity and choice are key throughout the care of residents. I will pass on your gratitude to all the team.
Best wishes,
From all the Westy team.

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Review from C D (Son of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled quickly thanks to the kind staff at Westy Hall. Well done to all and thanks.
Reply from Rahi Joshi, Marketing Associate at Westy Hall

We're delighted to hear that your dad has settled in quickly at Westy Hall. Our dedicated staff are committed to creating a welcoming and supportive environment. Thank you for your kind words.
Kind regards.

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Review from Joanne B (Daughter of Resident) published on 17 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Westy Hall in May 2023 for respite and then became a full-time resident. The staff have been very caring and attentive to Mum from day one and work tirelessly to meet residents' needs. We visit regularly and have got to know the staff well, the care home has very much a family feel to it.
Reply from Rahi Joshi, Marketing Associate at Westy Hall

It is a pleasure to care for your mum, and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your kind words to the home team.
Kind regards,
Rahi.

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Review from Nathan N (Son of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing staff, go above and beyond, always happy and smiling when you enter.
Nothing is too much.
Caring and loveable staff who engage when visiting and as someone who works in the care industry this is much needed to know your family will be looked after properly.
Reply from Rahi Joshi, Marketing Associate at Westy Hall

Thank you for your kind feedback. We are delighted to know your loved one is happy and comfortable with their tailored care. Our team maintains high-quality care at all times. I will pass on your kind words to the home team.
Kind regards.

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Review from Karen W (Daughter of Resident) published on 26 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad was admitted to hospital last year just before Christmas. He wasn’t expected to survive but was allowed to return to Westy Hall to die with dignity.
Because of the high standard of care and support provided by the Westy team, he rallied round and is still here to tell the tale.
The care and
love provided are second to none.
From the amazing manager to every domestic and all staff in between, you are all amazing. Simply the best.
Well done keep up the good work team Westy.
Reply from Rahi Joshi, Marketing Associate at Westy Hall

It is a pleasure to care for your dad and we will ensure to maintain the best care possible at all times. Thank you for sharing your experience and I will pass your sentiments to the home team.
Kind regards.

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Review from Susan M (Sister of Resident) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I only have positive comments for the staff. The care and understanding they have of the residents is amazing and especially the care, understanding and patience for my sister with learning disabilities and autism is outstanding.
Reply from Katya Lyon, home manager at Westy Hall

Thank you so much for your review, it is a pleasure to care for your sister and we are happy to see that you are happy with her care, remember we always operate an open-door policy at Westy Hall and will always endeavour to rectify any concerns you or your sister may have.
Best wishes
Westy team

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Review from Lilian G (Daughter of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad has been living at Westy Hall for over two years. He is very happy and comfortable there. As soon as you walk in I'm always greeted with a warm welcome by the staff whoever I happen to see. It's the staff that make Westy Hall a home for all the residents
Reply from Rahi Joshi, Marketing Associate at Westy Hall

Thank you for taking the time to leave a review. It's lovely to hear you are happy with the home and your dad's care. Your feedback is very much appreciated. I will ensure your comments are shared with the team.

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Review from Mavis M (Daughter-in-law of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are excellent at Westy Hall, they treated my mother-in-law like a family member and there is a warm welcoming atmosphere there.
The staff are very professional and the standard of care is excellent, that is all staff including domestic and kitchen staff.
The activities programme is organised
very well and shows an inclusion and encouragement approach.
We were involved in every aspect and decision of my mother-in-law's care and we were always kept fully informed.
We as a family would highly recommend Westy Hall.
The only downfall is that the building needs to be updated.
Reply from Rahi Joshi, Marketing Associate at Westy Hall

Thank you for your kind feedback. We appreciate you recognising our staff's efforts and are glad to hear your mother-in-law is at ease with us. I'll forward your warm sentiments to our home team.
Kind regards,
Rahi.

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Review from M B (Son of Resident) published on 18 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Westy Hall has been wonderful for my mother for nearly 5 years. She entered with Alzheimer’s, in a very confused state as she wanted to know what had happened to her family, while not recognising us when we were with her. The staff could not have been better in reassuring her, coping when she wanted
to return to her childhood home to be with her parents (long deceased), and helping the family to cope. As her dementia progressed, she saw Westy Hall as home and sometimes told me she had just come in from helping her father in the garden. Now, she speaks little and does not actively participate in the many activities available for residents, but staff continue to involve her in the life of the home. My father is now experiencing deteriorating health and has said his wish is soon to move to Westy Hall, having seen the quality of their care. There, he will also be close to his wife - who he visits frequently - and will be able to join her in the dining hall. An exemplary home, including through Covid.
Reply from Rahi Joshi, Marketing Associate at Westy Hall

Your feedback is very much appreciated. We understand how difficult it is to cope with such a challenging situation. Our team at Westy Hall ensures all the residents are happy and their tailored care plan suitable to match their care needs. It is our pleasure to have your mother with us. I will forward your kind sentiments to the home team.


Kind regards,
Rahi.

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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Westy Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.734 for Westy Hall is calculated as follows: ( (118 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 154 Ratings = 4.734
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westy Hall is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Westy Hall

What types of Care is Westy Hall registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Westy Hall have?

There are 42 Single Rooms.

What are the Facilities & Services at Westy Hall?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westy Hall to the centre of Warrington?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Westy Hall to verify any information. View our terms and conditions. Westy Hall has an Enhanced Service - more info.