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Westy Hall

Marsden Avenue, Latchford, Warrington, Cheshire WA4 1UB
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Westy Hall, Warrington
Westy Hall, Warrington
Westy Hall, Warrington

Westy Hall is a purpose-built residential care home approximately two miles from the centre of Warrington town centre and one mile from Latchford village. The home also provides Residential dementia care alongside residential care, all staff receive dementia care training as part of their mandatory training.

Westy Hall's activities programme and regular outings are particular popular with residents, making for a vibrant and sociable atmosphere in the home.

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Care Provided by Westy Hall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,100From £1,250
Residential Dementia CareFrom £1,200From £1,250

The fees will not include hairdressing, private chiropodist, hospital appointments ( staff escorting), toiletries newspapers, etc

Contact Westy Hall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Katya Lyon (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996
  • Number of floors: 2

Room Information

  • Single Rooms (42)

Westy Hall Reviews (64)

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9.7

Westy Hall has a Review Score of 9.7 (9.668) out of 10, based on 18 reviews in the last 2 years. Over all time Westy Hall has 64 reviews.

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Showing 64 reviews matching selected criteria
Review from Eunice Y (Daughter of Resident) published on 2 December 2021 Submitted via Postal Card
Overall Experience

I cannot fault this home. The standard of care is excellent. For some people it will be good value as they pay nothing, unfortunately, my mother has to pay £1383 per month for it.

Reply from Katya Lyon, Home manager at Westy Hall
Hi Eunice,
Thank you for your review and we appreciate your comments as it makes us feel valued in knowing we are doing our best to care for our vulnerable, your mum is a pleasure to care for and keeps us in our place.

I also take on board your comment around funding which unfortunately is out of...  

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Review from Alan C (Son of Resident) published on 2 December 2021 Submitted via Postal Card
Overall Experience

My mother has been a resident for two years at Westy Hall and is extremely happy and settled here. The staff are excellent and professional and treat everyone well. During lockdown, we were not anxious as we knew she was in very good hands. The rooms are always clean and neat but it would be great to have a coat of paint as this is really needed.

Reply from Katya Lyon, Home manager at Westy Hall
Hi Alan,
Thank you for the review, it makes the team's day to know they are valued and are doing a good job.
It's a pleasure to be able to care for your mum, I take on board the comment around in regards to painting her room and will ensure this gets the attention as soon as possible.

Please...  

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Review from Lynne B (Daughter of Resident) published on 2 December 2021 Submitted via Postal Card
Overall Experience

I am very happy and comfortable with the care and it is very homely.

Reply from Katya Lyon, Home manager at Westy Hall
Hi Lynne,
Thank you for the review, it makes the team's day to know they are valued and are doing a good job.
It's a pleasure to be able to care for your mum.
Best wishes,

from the team

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Review from Mike B (Son of Resident) published on 12 February 2021 Submitted via Website
Overall Experience

Mum has been here for over a year now and I have nothing but praise for Team Westy. They genuinely care for each and every resident. It's always a worry, especially with covid but we have been reassured weekly of the testing and safeguards in place, Mum's safe, healthy and happy, thanks to the staff.

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Review from Jane W (Daughter of Resident) published on 11 February 2021 Submitted via Website
Overall Experience

I cannot thank The Westy Hall angels enough for the care, love and devotion they show to my dad and all the residents. My dad has mixed dementia and is so happy in Westy Hall. The staff go above and beyond to care for him. He is always nicely washed, dressed and shaven. They take the time to make the residents feel happy, comfortable and perform by singing, dancing and doing shows. We are always kept up to date on my dad and if there is any change in his condition. The staff and manager are amazing, they are all very approachable and experienced. Some of the staff stayed at the home last year to prevent Covid getting into the home. They made a very difficult decision between their family and the safety and care of the residents. Since moving into Westy, my dad has been very chatty and loves the girls. He is safe, secure, happy and very well looked after. It was a very hard decision to put my dad into a home but as a family, we feel my dad couldn’t be in a better safe place. Fantastic.

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Review from S H (Granddaughter of Resident) published on 26 January 2021 Submitted via Website
Overall Experience

My nanna passed away sadly in November 2020 in hospital after being admitted under recommendation from the doctors who visited her in Westy Hall Carehome and confirmed that the care she was in receipt was inadequate. I only managed to get to see her once while she was in there in the pandemic, and during the visit, I witnessed my Nanna being refused a drink because she had already had one that morning. When she passed, there was no communication from them other than the day after her funeral where they demanded we pick up her belongings that day otherwise they would be thrown in a garage. That was on Christmas Eve. Her belongings were treated in much the same way we suspect she was, thrown into a box, broken, any items of personal and monetary value were missing. The clothes they sent did not belong to her and were stained and unwashed. I would strongly advise that thorough research is done before letting your loved ones live out their last days in this care home.

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Review from M W (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card
Overall Experience

Mum has been in Westy Hall since April this year. This was a very difficult transition from home to residential care, for both Mum and the family. It was made so much easier with the help and support of the manager and her staff. Mum is encouraged to maintain her independence whilst being supported by staff. There is always a warm and welcoming atmosphere. We were lucky to find Westy Hall at a very difficult time.

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Review from Katherine H (Daughter of Resident) published on 18 February 2019 Submitted via Postal Card
Overall Experience

I find all carers and staff very friendly and efficient. They are lovely with the residents, who always look very well cared for. I can approach any staff member with a request or query knowing it will be dealt with promptly, nothing is too much trouble.

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Review from J M (Son of Resident) published on 21 November 2018 Submitted via Postal Card
Overall Experience
My mum seems very happy and well cared for.
Food is lovely.
Décor is pleasant.
Place very clean.

All staff, carers, nurses, cleaners and canteen staff are cheerful and helpful and look after mum's wishes.

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Review from Janine N (Daughter-in-law of Resident) published on 19 November 2018 Submitted via Postal Card
Overall Experience

During her stay at Westy Hall my Mother in Law has received excellent care. She has been treated with compassion and feels at home. Her room is clean and comfortable and the meals are of a high standard. She feel safe, which gives us all peace of mind.

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Review from Craig M (Grandson of Resident) published on 14 November 2018 Submitted via Postal Card
Overall Experience

All staff that I have seen on my visits to Nana have been very nice and helpful. My Nan seems to be happy and settled in Westy Hall and that means a lot to me and my family.

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Review from Claire J (Daughter of Resident) published on 13 November 2018 Submitted via Postal Card
Overall Experience
We took our time looking round care homes for mum.
We kept ending up back at Westy Hall. No other felt exactly right.
I have no regrets at all. Mum has settled well, the staff are amazing.
Everyone is cheerful, caring and very attentive.
Everywhere is bright, clean and tidy.
The garden is an added bonus.

I have recommended Westy Hall and will again.

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Review from Angela A (Daughter of Resident) published on 5 October 2018 Submitted via Website
Overall Experience

My Mother was a resident for a few months. I found her unhappy and dishevelled. The staff were not interested in her.

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Review from R A (Husband of Resident) published on 7 February 2018 Submitted via Review Postal Card
Overall Experience

The management and staff are kind and helpful. The food is of a good quality.

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Review from Rosaleen L (Daughter of Resident) published on 23 November 2017 Submitted via Website
Overall Experience

When Mums condition deteriorated we had to consider a care home for her. We visited many but we were drawn to Westy because they were relaxed in their approach to us visiting. I realise now that that was because they had nothing to hide. Mum's care was always consistent. The staff at Westy and I mean ALL the staff from the manager to the caretaker have been amazing. They didn't just look after Mum they cared for her. They gave her back her dignity and her smile.

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Review from Lesley B (Niece of Resident) published on 17 March 2017 Submitted via Review Postal Card
Overall Experience

Welcoming and positive staff who openly demonstrate a passion for caring. Westy Hall and the staff demonstrate the belief that they work in the resident's home and the residents needs come first. Bright, airy rooms and lounges provide a stimulating environment for the residents. An active and challenging programme of events and excellent choice of food delivered by smiling, friendly staff. It is a pleasure fo visit my aunt. Peace of mind for all the family to know she lives in a safe and caring community.

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Review from Jeanette M (Daughter of Resident) published on 8 February 2017 Submitted via Website
Overall Experience

Both myself and my sister count our lucky stars that we found Westy Hall. After visiting numerous homes in the Warrington area, we knew as soon as we stepped through the door that this was a home from home for our dad. The carers are genuinely compassionate and caring and have always treated our dad with dignity and respect. There is entertainment for them and a lovely garden to enjoy in the summertime. When our dad became poorly and at his 'end of life' (after many years at the home) the carers couldn't do enough for him and for us. It's so hard to find somewhere that you feel you can put your trust in, but I can honestly say Westy Hall is a gem. Thank you to everyone there. You made a very difficult time easier, knowing dad would be well looked after when he could no longer look after himself. Bless you all.

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Review from Patricia S (Daughter-in-law of Resident) published on 15 August 2016 Submitted via Website
Overall Experience

My mother-in-law was in respite care at Westy Hall, Warrington during the summer. She was looked after in the EMI Unit as she has Alzheimer's and needs specialist care. The manager and staff at Westy Hall were wonderful; they cared for her with patience, understanding and compassion. My mother-in-law presented very challenging behaviour while she was in respite care and the staff on the EMI Unit went above and beyond their job to alleviate her anxiety and to ensure that she was safe.

Reply from Katya Lyon, Home Manager at Westy Hall

We were most touched to read your moving comments. We count ourselves lucky to do the job that we do, and it's important to us that you felt reassured your mother-in-law was being well cared for during her time with us. Our household environment allows us to provide more specialist care for people...  

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Review from Mandy Y (Daughter of Resident) published on 9 August 2016 Submitted via Website
Overall Experience

I started to visit local care homes after my dad had had a number of falls and required full time care. I made an unannounced visit to Westy Hall and was made extremely welcome and shown around by a member of the staff. I knew before I left that this was the place where I wanted my dad to live. I have never regretted for even a second choosing Westy Hall and consider it was mine and dad's lucky day when he moved there. The staff are wonderful and treat my dad with care and respect. There is such a warm, friendly atmosphere in Westy Hall. The manager is always approachable and I know that my dad is safe in her and her team's care. The newly refurbished gardens are lovely and we can sit outside on sunny days and have a coffee. My dad loves his food and from what he says to me he really enjoys the meals cooked for him. All in all, moving to live at Westy Hall has been a resounding success for my dad and peace of mind for me. A huge thank you to everyone who works at Westy Hall!

Reply from Katya Lyon, Home Manager at Westy Hall

It has been a delight for us to have your Dad move in with us at Westy, and we are absolutely delighted to hear that he is so happy here. I will pass your feedback onto our team, as it will mean a great deal to everyone working here. The garden improvements have been a real bonus, and we are glad to hear that they are making a difference.

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Review from Annette B (Daughter of Resident) published on 17 March 2016 Submitted via Review Postal Card
Overall Experience
My father was in Westy Hall from November 2013 until he died in June 2014 and my mother went in December 2013 and is still a resident there. The care they both had, and my mum still has, is absolutely wonderful. The only reason she is in "care" is for physical reasons and couldn't be better booked after.

She has all she needs in her room which is spotless at all times, her clothes are well laundered and her food (which she has in her room) is beautifully served with all her likes and dislikes taken into consideration. I have written this as even though she would have liked to do it herself, she cannot as she has arthritis in her hands.

Reply from Katya Lyon, Home Manager at Westy Hall

Thank you so much for taking the time to provide us with this feedback. It has been a privilege to support your parents and we are delighted to hear that your mother is so content at Westy Hall. I will ensure your comments are shared with the staff team. Thanks again.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 August 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveRequires improvement
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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