Westy Hall

All the staff at Westy are amazing. Nothing is too much trouble. All through the lockdown, they were just fantastic. I wouldn't want my mum to be anywhere else. Everything they do is about giving the best care to all of the residents.

I cannot fault this home. The standard of care is excellent. For some people it will be good value as they pay nothing, unfortunately, my mother has to pay £1383 per month for it.

My mother has been a resident for two years at Westy Hall and is extremely happy and settled here. The staff are excellent and professional and treat everyone well. During lockdown, we were not anxious as we knew she was in very good hands. The rooms are always clean and neat but it would be great to have a coat of paint as this is really needed.

I am very happy and comfortable with the care and it is very homely.

Mum has been here for over a year now and I have nothing but praise for Team Westy. They genuinely care for each and every resident. It's always a worry, especially with covid but we have been reassured weekly of the testing and safeguards in place, Mum's safe, healthy and happy, thanks to the staff.

I cannot thank The Westy Hall angels enough for the care, love and devotion they show to my dad and all the residents. My dad has mixed dementia and is so happy in Westy Hall. The staff go above and beyond to care for him. He is always nicely washed, dressed and shaven. They take the time to make the residents feel happy, comfortable and perform by singing, dancing and doing shows. We are always kept up to date on my dad and if there is any change in his condition. The staff and manager are amazing, they are all very approachable and experienced. Some of the staff stayed at the home last year to prevent Covid getting into the home. They made a very difficult decision between their family and the safety and care of the residents. Since moving into Westy, my dad has been very chatty and loves the girls. He is safe, secure, happy and very well looked after. It was a very hard decision to put my dad into a home but as a family, we feel my dad couldn’t be in a better safe place. Fantastic.

My nanna passed away sadly in November 2020 in hospital after being admitted under recommendation from the doctors who visited her in Westy Hall Carehome and confirmed that the care she was in receipt was inadequate. I only managed to get to see her once while she was in there in the pandemic, and during the visit, I witnessed my Nanna being refused a drink because she had already had one that morning. When she passed, there was no communication from them other than the day after her funeral where they demanded we pick up her belongings that day otherwise they would be thrown in a garage. That was on Christmas Eve. Her belongings were treated in much the same way we suspect she was, thrown into a box, broken, any items of personal and monetary value were missing. The clothes they sent did not belong to her and were stained and unwashed. I would strongly advise that thorough research is done before letting your loved ones live out their last days in this care home.

Mum has been in Westy Hall since April this year. This was a very difficult transition from home to residential care, for both Mum and the family. It was made so much easier with the help and support of the manager and her staff. Mum is encouraged to maintain her independence whilst being supported by staff. There is always a warm and welcoming atmosphere. We were lucky to find Westy Hall at a very difficult time.

I find all carers and staff very friendly and efficient. They are lovely with the residents, who always look very well cared for. I can approach any staff member with a request or query knowing it will be dealt with promptly, nothing is too much trouble.

All staff, carers, nurses, cleaners and canteen staff are cheerful and helpful and look after mum's wishes.

During her stay at Westy Hall my Mother in Law has received excellent care. She has been treated with compassion and feels at home. Her room is clean and comfortable and the meals are of a high standard. She feel safe, which gives us all peace of mind.

All staff that I have seen on my visits to Nana have been very nice and helpful. My Nan seems to be happy and settled in Westy Hall and that means a lot to me and my family.

I have recommended Westy Hall and will again.

My Mother was a resident for a few months. I found her unhappy and dishevelled. The staff were not interested in her.

The management and staff are kind and helpful. The food is of a good quality.

When Mums condition deteriorated we had to consider a care home for her. We visited many but we were drawn to Westy because they were relaxed in their approach to us visiting. I realise now that that was because they had nothing to hide. Mum's care was always consistent. The staff at Westy and I mean ALL the staff from the manager to the caretaker have been amazing. They didn't just look after Mum they cared for her. They gave her back her dignity and her smile.

Welcoming and positive staff who openly demonstrate a passion for caring. Westy Hall and the staff demonstrate the belief that they work in the resident's home and the residents needs come first. Bright, airy rooms and lounges provide a stimulating environment for the residents. An active and challenging programme of events and excellent choice of food delivered by smiling, friendly staff. It is a pleasure fo visit my aunt. Peace of mind for all the family to know she lives in a safe and caring community.

Both myself and my sister count our lucky stars that we found Westy Hall. After visiting numerous homes in the Warrington area, we knew as soon as we stepped through the door that this was a home from home for our dad. The carers are genuinely compassionate and caring and have always treated our dad with dignity and respect. There is entertainment for them and a lovely garden to enjoy in the summertime. When our dad became poorly and at his 'end of life' (after many years at the home) the carers couldn't do enough for him and for us. It's so hard to find somewhere that you feel you can put your trust in, but I can honestly say Westy Hall is a gem. Thank you to everyone there. You made a very difficult time easier, knowing dad would be well looked after when he could no longer look after himself. Bless you all.

My mother-in-law was in respite care at Westy Hall, Warrington during the summer. She was looked after in the EMI Unit as she has Alzheimer's and needs specialist care. The manager and staff at Westy Hall were wonderful; they cared for her with patience, understanding and compassion. My mother-in-law presented very challenging behaviour while she was in respite care and the staff on the EMI Unit went above and beyond their job to alleviate her anxiety and to ensure that she was safe.

I started to visit local care homes after my dad had had a number of falls and required full time care. I made an unannounced visit to Westy Hall and was made extremely welcome and shown around by a member of the staff. I knew before I left that this was the place where I wanted my dad to live. I have never regretted for even a second choosing Westy Hall and consider it was mine and dad's lucky day when he moved there. The staff are wonderful and treat my dad with care and respect. There is such a warm, friendly atmosphere in Westy Hall. The manager is always approachable and I know that my dad is safe in her and her team's care. The newly refurbished gardens are lovely and we can sit outside on sunny days and have a coffee. My dad loves his food and from what he says to me he really enjoys the meals cooked for him. All in all, moving to live at Westy Hall has been a resounding success for my dad and peace of mind for me. A huge thank you to everyone who works at Westy Hall!