Westy Hall

Marsden Avenue, Latchford, Warrington WA4 1UB
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9.7 54 Reviews
  • Westy Hall, Warrington
Westy Hall is a purpose-built residential care home approximately two miles from the centre of Warrington town centre and one mile from Latchford village. The home also provides Residential dementia care alongside residential care, all staff receive dementia care training as part of their mandatory training.

Westy Hall's activities programme and regular outings are particular popular with residents, making for a vibrant and sociable atmosphere in the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 42 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

The fees will not include hairdressing, private chiropodist, hospital appointments ( staff escorting) toiletries newspapers etc

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Katya Lyon (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 1996
  • Number of floors: 2

Room Information

  • Single Rooms (42)
  • Couples/Companion Rooms (0)

Westy Hall Reviews (54)

9.7

Westy Hall has a Review Score of 9.7 (9.734) out of 10, based on 13 reviews in the last 2 years.
Over all time Westy Hall has 54 reviews.

Overall Experience
  • 42
  • 10
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Date Published
  • 54
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  • 13
  • 41
Reviewer Connection to Westy Hall
  • 24
  • 9
  • 4
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  • 3
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  • 2
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Total of 54, showing 41-54
Review from Craig M (Grandson of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff that I have seen on my visits to Nana have been very nice and helpful. My Nan seems to be happy and settled in Westy Hall and that means a lot to me and my family.
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Review from Claire J (Daughter of Resident) published on 13 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We took our time looking round care homes for mum.
We kept ending up back at Westy Hall. No other felt exactly right.
I have no regrets at all. Mum has settled well, the staff are amazing.
Everyone is cheerful, caring and very attentive.
Everywhere is bright, clean and tidy.
The garden is an added
bonus.
I have recommended Westy Hall and will again.
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Review from Angela A (Daughter of Resident) published on 5 October 2018 Submitted via Website • Report
Overall Experience 1.0 out of 5
My Mother was a resident for a few months. I found her unhappy and dishevelled. The staff were not interested in her.
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Review from R A (Husband of Resident) published on 7 February 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management and staff are kind and helpful. The food is of a good quality.
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Review from Rosaleen L (Daughter of Resident) published on 23 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
When Mums condition deteriorated we had to consider a care home for her. We visited many but we were drawn to Westy because they were relaxed in their approach to us visiting. I realise now that that was because they had nothing to hide. Mum's care was always consistent. The staff at Westy and I mean
ALL the staff from the manager to the caretaker have been amazing. They didn't just look after Mum they cared for her. They gave her back her dignity and her smile.
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Review from Lesley B (Niece of Resident) published on 17 March 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Welcoming and positive staff who openly demonstrate a passion for caring. Westy Hall and the staff demonstrate the belief that they work in the resident's home and the residents needs come first. Bright, airy rooms and lounges provide a stimulating environment for the residents. An active and challenging
programme of events and excellent choice of food delivered by smiling, friendly staff. It is a pleasure fo visit my aunt. Peace of mind for all the family to know she lives in a safe and caring community.
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Review from Jeanette M (Daughter of Resident) published on 8 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both myself and my sister count our lucky stars that we found Westy Hall. After visiting numerous homes in the Warrington area, we knew as soon as we stepped through the door that this was a home from home for our dad. The carers are genuinely compassionate and caring and have always treated our dad
with dignity and respect. There is entertainment for them and a lovely garden to enjoy in the summertime. When our dad became poorly and at his 'end of life' (after many years at the home) the carers couldn't do enough for him and for us. It's so hard to find somewhere that you feel you can put your trust in, but I can honestly say Westy Hall is a gem. Thank you to everyone there. You made a very difficult time easier, knowing dad would be well looked after when he could no longer look after himself. Bless you all.
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Review from Patricia S (Daughter-in-law of Resident) published on 15 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law was in respite care at Westy Hall, Warrington during the summer. She was looked after in the EMI Unit as she has Alzheimer's and needs specialist care. The manager and staff at Westy Hall were wonderful; they cared for her with patience, understanding and compassion. My mother-in-law
presented very challenging behaviour while she was in respite care and the staff on the EMI Unit went above and beyond their job to alleviate her anxiety and to ensure that she was safe.
Reply from Katya Lyon, Home Manager at Westy Hall

We were most touched to read your moving comments. We count ourselves lucky to do the job that we do, and it's important to us that you felt reassured your mother-in-law was being well cared for during her time with us. Our household environment allows us to provide more specialist care for people with a diagnosis of dementia, and our staff are trained to use positive strategies when supporting people. Thank you for taking the time to provide us with this feedback, which I am sure will be greatly appreciated by the team.

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Review from Mandy Y (Daughter of Resident) published on 9 August 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
I started to visit local care homes after my dad had had a number of falls and required full time care. I made an unannounced visit to Westy Hall and was made extremely welcome and shown around by a member of the staff. I knew before I left that this was the place where I wanted my dad to live. I have
never regretted for even a second choosing Westy Hall and consider it was mine and dad's lucky day when he moved there. The staff are wonderful and treat my dad with care and respect. There is such a warm, friendly atmosphere in Westy Hall. The manager is always approachable and I know that my dad is safe in her and her team's care. The newly refurbished gardens are lovely and we can sit outside on sunny days and have a coffee. My dad loves his food and from what he says to me he really enjoys the meals cooked for him. All in all, moving to live at Westy Hall has been a resounding success for my dad and peace of mind for me. A huge thank you to everyone who works at Westy Hall!
Reply from Katya Lyon, Home Manager at Westy Hall

It has been a delight for us to have your Dad move in with us at Westy, and we are absolutely delighted to hear that he is so happy here. I will pass your feedback onto our team, as it will mean a great deal to everyone working here. The garden improvements have been a real bonus, and we are glad to hear that they are making a difference.

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Review from Annette B (Daughter of Resident) published on 17 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was in Westy Hall from November 2013 until he died in June 2014 and my mother went in December 2013 and is still a resident there. The care they both had, and my mum still has, is absolutely wonderful. The only reason she is in "care" is for physical reasons and couldn't be better booked after.
She
has all she needs in her room which is spotless at all times, her clothes are well laundered and her food (which she has in her room) is beautifully served with all her likes and dislikes taken into consideration. I have written this as even though she would have liked to do it herself, she cannot as she has arthritis in her hands.
Reply from Katya Lyon, Home Manager at Westy Hall

Thank you so much for taking the time to provide us with this feedback. It has been a privilege to support your parents and we are delighted to hear that your mother is so content at Westy Hall. I will ensure your comments are shared with the staff team. Thanks again.

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Review from Brenda M (Daughter of Resident) published on 24 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother became a resident at Westy Hall over 2 years ago. During this time her health and appearance has improved considerably. The excellent care and support she is receiving from staff is exceptional.
The bedrooms do not have the benefit of en-suite facilities as the home is a 60's build, but
there are plenty of toilet/bathrooms etc around the home. The food and laundry are also excellent. I would have no hesitation in recommending this care home to others.
Reply from Katya Lyon, Home Manager at Westy Hall

Thank you very much for taking the time to provide us with this feedback. It means a great deal to all the team working here and we are delighted to hear that you are pleased with your mother's progress since moving to Westy. It's a privilege to have her in our care.

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Review from K P (Granddaughter of Resident) published on 24 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan didn't want to end up in a care home, and after a bad fall, ended up coming to Westy Care Home. Now she is here she loves it. She has come on really well while she's been here, with the help of the lovely members of staff. We are always welcomed when we come here, the staff go out of their way
for both residents and us visitors. Nan enjoys the food and the company of other residents, has some of her independence back, and is treated with dignity and respect.
Reply from Katya Lyon, Home Manager at Westy Hall

Thank you very much for taking the time to provide this feedback. We are all delighted to hear that your grandmother is happy and well supported at Westy Hall.

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Review from L A (Granddaughter of Resident) published on 24 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has come on in leaps and bounds since coming to this care home. The staff are very warm and welcoming, and attentive to the resident's needs. The food is always to an excellent standard with plenty of variety and my nan always enjoys it.
Reply from Katya Lyon, Home Manager at Westy Hall

Thank you very much for taking the time to provide us with this feedback. We are delighted to hear that your grandmother is thriving since coming to Westy. It is a privilege to have her here!

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Review from J (Daughter-in-law of Resident) published on 15 February 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
Please do not be put off by the outside of the building, inside it is bright and airy. The best asset is the staff and management. They really care and do their best. The chefs cater for all tastes and nothing is too much trouble. Soup is made fresh every day and there is always a choice of food.
My
mother in law has settled quite well as it is still early days. No one wants to move into care, but when it is impossible to live on your own, Westy Hall is well worth looking at.
This is my second association with a CLS home, and I have always been satisfied with their care.
Reply from Katya Lyon, Home Manager at Westy Hall

Thank you very much for taking the time to provide this feedback, which means a great deal to all the staff here. We are delighted to hear that your mother-in-law is enjoying her experience at Westy Hall.

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Current Review Score: 9.7 (9.734)

Overview of Review Score

The Review Score of 9.7 (9.734) out of 10 for Westy Hall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 13 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.734 for Westy Hall is calculated as follows: ( (118 Excellents x 5) + (31 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 154 Ratings = 4.734
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Westy Hall is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 13 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Requires improvement
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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