Submit a Review for Beechcroft Care Home
Lapwing Grove, Palacefields, Runcorn, WA7 2TP
View Full Details of Beechcroft Care HomeLatest Reviews for Beechcroft Care Home
09 July 2025
I've been volunteering at Beechcroft care home for the past few months and I've been consistently impressed by the level of care and dedication displayed by the staff. From the nurses to the healthcare assistant, everyone works efficiently as a team to ensure the best possible care for its residents.
03 July 2025
Amazing staff and amazing manager..the manager goes above and beyond to make sure residents and families are happy. Have come to love the staff llike family...they are lovely an look after my brother really well
02 July 2025
My mum is happily settled in Beecroft. She has had a few health scares during her time but I was kept informed at all times by considerate and caring staff. I visit most days and all the care workers welcome me with a smile and a little chat which I really appreciate as I know how busy they are. The food is exceptionally good - good variety and beautifully home cooked. The office manager is warm and welcoming and willing to help and advise. The maintenance person, activities people, cleaners and laundry ladies do fantastic work - nothing is too much trouble. Despite how busy the manager is he always asks me how I am too. I would recommend Beechcroft as a safe, caring home.
25 June 2025
This care home is appalling, there is a lack of care towards the residents the staff do not seem interested in anything the residents say. On a visit I was greeted with a lady wondering around with only soiled underwear on and a top, the staff didn't seem to care and when they noticed they just put her into her room they didn't help her get sorted they just walked straight out. Staff charging their phones in residents rooms, which to me is very unprofessional when they can charge it in the office. The staff are unprofessional, and the manger only protects his staff and not the residents when asked for a meeting it is all his way or the high way, you are made to feel you can't have a voice because to him you are wrong and he is right which he makes known. He makes residents feel scared & unwanted, I worry about my family member every day. Every time I visit I come away with a new concern, I worry about other residents I do not know. This care home is not fit to care for your loved ones.
23 June 2025
My mother in law came to this home in May 25 and put on ASH wing for EMI nursing needs. The welcome was amazing, with the clinical lead and unit manager/nurse. Her room is lovely and spacious. All the carers came at different times of the day to introduce themselves and not overwhelm my mother in law. The care they all provide is incredible, this includes housekeeping, Maintenace, kitchen and activity staff who all deserve praise. The manager of the home is lovely and will help with anything. The support they give to us as a family is amazing, my father in law is finding it very difficult with this decision and the reassurance and kind words Sue has given him has meant so much to him. Some people are quick to call care homes, but Beechcroft go above and beyond everyday with all the residents, well done.
15 May 2025
Mum has been in Beechcroft Care Home (Oak Wing) for around 6 months after being discharged from hospital into Nursing Care. Any minor issues are quickly addressed and the management and staff have looked after Mum and her needs really well. Mum is happy at Beechcroft. Although Mum doesn't mix much herself, there is plenty going on for those who want to be more active. There is a good atmosphere and the staff are really caring and attentive. I find we work well as a team, family and carers. There's little choice for Nursing care homes in Runcorn but Beechcroft are doing a great job
30 April 2025
My Grandad is resident at Beechcroft. After a lengthy stay in hospital we had difficulty finding a placement. Beechcroft was always in my top choices and we were delighted when they offered him a place. The staff are wonderful. The leadership team are friendly, approachable and always keep me updated with every change and amendment from the home manager, ward manager and the team leader. The home will welcome the upcoming refurbishment but the atmosphere is always lively and bustling with music playing and staff and activities interacting with residents. This is what we wanted for him and he enjoys the stimulation. He is thriving at 89 at Beechcroft and I feel happy that he is in the care of the staff team, being treated with dignity and respect and that the team will fight for his rights and needs as much as I will myself.
25 April 2025
My nan is well looked after, the staff are amazing and she is happy and healthy. Continuity of care is great from all staff. Very person centred and transparent of any discrepancies or issues that have arisen. Always resolved quickly and we are kept in the loop
25 April 2025
After taking my nan out of a "luxury" care home I was very apprehensive. The staff are so genuinely caring and compassionate and this is something that cannot be taught. They are all so positive and kind. This level of care was amazing and I felt so reassured that my nan had arrived somewhere which felt so homely. stand out moment-when we first arrived the staff member greeted my nan and came down to her level, shook her hand and introduced himself. Sometimes people in wheelchairs can get overlooked and this was never the case. All the staff and managers are wonderful. Particularly the ward manager who took such great care of my nan towards the end of her life. Also another staff member in particular who was so positive and always called me with updates etc on days I couldn't go and see my nan. So genuine and kind. The manager is such a wonderful person who always checked in on us all and cares so much about the staff and residents. All the staff are absolute assets to this home.
17 April 2025
I cannot fault the Care my wife receives. Her illness can maker her a very dfficult patient yet nothing is too much trouble for the staff. In addition my wife has experienced one or two problems which have required outside interventions, however she has been closely monitored at all time to ensure her best interests.
16 April 2025
My mum has lived at Beechcroft nursing home since Oct 23, she is well looked after treated with dignity and respect. The staff are friendly and caring,always with smiles and nothing is too much trouble. Beechcroft is clean and comfortable and my mum is happy.
16 April 2025
The staff are caring and efficient. They are easily accessible if you need to talk to them. They are hard working .My friend is almost 95 Years old and can't get out of bed but she is able to understand everything that is said, even though her hearing is not good. The staff always share a laugh with her and always welcome me with a smile.
11 April 2025
My mum was recently taken to hospital and whilst visiting her, the nurse who was looking after her wanted to give me some positive feedback about my mum's carehome. She told me as my mum is bed bound and hoist lifted she would expect to see signs of bed sores or marks on her as this unfortunately happens, but she could see no sign of this on mum, which is evidence she is well looked after. She said the care home are doing a fantastic job caring for my mum and wanted me to pass this message on to the home. I couldn't agree more, mum is very happy in Beechcroft and all the staff are amazing.
07 March 2025
My uncle entered Beechcroft in September 2024 after a lengthy time in hospital. At 97 years of age he had become increasingly frail. The staff in the Home are friendly, caring and responsive especially to his changing needs. They also cared for us . Asking if we needed anything , welcomed us, smiled and made for a perfect atmosphere. We watched the individual care he received, treated with dignity and a respectful sense of humour. All this was clearly led from the management , The manager and the clinical lead have to talk through care etc. Uncle passed away today being cared for right to the end. The GP was called when needed and appropriate medication given as necessary. As a family we were kept informed ,which when you are not local to the Home was reassuring. I cannot thank Beechwood Care Home enough.
26 February 2025
My Dad who had cancer was in Beechcroft for the last few weeks of his life and the staff were amazing. They were friendly and professional and took great care of my Dad, they also made sure me and my husband were looked after and my Dad had everything he needed. I felt very comfortable knowing my Dad was being cared for here and I can't rate them highly enough.
27 January 2025
My mother was moved to this care home after being put on to end-of-life care, Mum is a dementia sufferer. The staff at the home are, in my opinion, friendly, helpful and always available if you have any problems. Before moving into this care home, Mum was in hospital for five weeks and was bedbound for the whole time due to her legs no longer working, so when she moved into this home I expected her to be bedbound for the rest of her days, I was happily shocked to find on one visit that Mum was in the lounge with all the other residents. On speaking to the manager, he explained that unless it is really not possible, every resident would be in the lounge area to socialise, this, for me, was good to hear as this was good for Mum's mental health. Mum passed away this week in the home and the staff, especially two members of staff in particular, were especially helpful and on hand for support as soon as it happened, giving me as much time as I needed with Mum. Wish I put Mum here first. Thank you Beechcroft Care Home.
16 January 2025
Beechcroft Care Home is a very well-run care home. Mum has been there three months, she has settled in very well and loves the staff as they are so caring. The food is good. It gives me peace of mind as my mum needs 24-hour care, I know she is safe and well looked after. The senior team are very approachable and nothing is too much trouble. Thank you Beechcroft.
02 January 2025
My nan moved here from another care home, it was the best decision we ever made, she has gained weight, the food is fresh and she is settled beautifully, the staff are amazing, the care they give her is lovely, they work hard and can't do enough for the residents and families. They do family get-together events BBQ Halloween Christmas with entertainment and lovely food, the management is very approachable and doesn't just sit behind a desk, he helps with medication and care, we are so happy we moved Nan here.
09 December 2024
Partner's mum went into this home 8 weeks ago. Since she has been there she has had three unwitnessed falls. She had a bust lip from another resident and has sustained a broken wrist. In the 8 weeks she has lost 1/3 of her body weight. Manager says he has an open door policy but if you talk to him nothing gets done. We were supposed to have a meeting with a senior nurse, social services and ourselves. The nurse cancelled this meeting the night before and emailed the social worker to serve 28 days' notice. Partner's mum is now in hospital and social worker told us the home won't take her back. I would not put an animal in their care home. Some staff are OK but they hide far too much. This home needs investigation as it has failed a vulnerable 76-year-old. We looked after her for 4 years and if this had happened we would have been done for neglect. How can a nursing home get away with this? And to anybody involved with this home don't leave a comment unless you leave a way for us to reply, disappointing.
27 November 2024
Mum has been in this home for 8 weeks. She has had two unwitnessed falls and a broken hand/wrist. They have not been able to get mum to eat or shower, we have been doing this. Mum's fire door was broken and couldn't be closed for 6 weeks. Mum has lost weight, spent a lot of time in bed and is now depressed. They tried to send her to the hospital for a suspected infection, again they couldn't do her obs. But ambulance staff could, they told ambulance people to use force but this was denied and then the home wanted to involve the police and again the home was told no. Now they have given 28 days' notice to have mum removed. Don't use this home. They can't cope and they don't like it when you stick up for your relative/family. They don't answer phone calls and you are kept outside waiting. I couldn't give mum a shower once because it was dirty and the smell was disgusting. A carer told us to use it, it was okay and clean. Three maintenance people left, new staff arriving all the time.
Latest Reviews for Beechcroft Care Home
09 July 2025
I've been volunteering at Beechcroft care home for the past few months and I've been consistently impressed by the level of care and dedication displayed by the staff. From the nurses to the healthcare assistant, everyone works efficiently as a team to ensure the best possible care for its residents.
03 July 2025
Amazing staff and amazing manager..the manager goes above and beyond to make sure residents and families are happy. Have come to love the staff llike family...they are lovely an look after my brother really well
02 July 2025
My mum is happily settled in Beecroft. She has had a few health scares during her time but I was kept informed at all times by considerate and caring staff. I visit most days and all the care workers welcome me with a smile and a little chat which I really appreciate as I know how busy they are. The food is exceptionally good - good variety and beautifully home cooked. The office manager is warm and welcoming and willing to help and advise. The maintenance person, activities people, cleaners and laundry ladies do fantastic work - nothing is too much trouble. Despite how busy the manager is he always asks me how I am too. I would recommend Beechcroft as a safe, caring home.
25 June 2025
This care home is appalling, there is a lack of care towards the residents the staff do not seem interested in anything the residents say. On a visit I was greeted with a lady wondering around with only soiled underwear on and a top, the staff didn't seem to care and when they noticed they just put her into her room they didn't help her get sorted they just walked straight out. Staff charging their phones in residents rooms, which to me is very unprofessional when they can charge it in the office. The staff are unprofessional, and the manger only protects his staff and not the residents when asked for a meeting it is all his way or the high way, you are made to feel you can't have a voice because to him you are wrong and he is right which he makes known. He makes residents feel scared & unwanted, I worry about my family member every day. Every time I visit I come away with a new concern, I worry about other residents I do not know. This care home is not fit to care for your loved ones.
23 June 2025
My mother in law came to this home in May 25 and put on ASH wing for EMI nursing needs. The welcome was amazing, with the clinical lead and unit manager/nurse. Her room is lovely and spacious. All the carers came at different times of the day to introduce themselves and not overwhelm my mother in law. The care they all provide is incredible, this includes housekeeping, Maintenace, kitchen and activity staff who all deserve praise. The manager of the home is lovely and will help with anything. The support they give to us as a family is amazing, my father in law is finding it very difficult with this decision and the reassurance and kind words Sue has given him has meant so much to him. Some people are quick to call care homes, but Beechcroft go above and beyond everyday with all the residents, well done.
15 May 2025
Mum has been in Beechcroft Care Home (Oak Wing) for around 6 months after being discharged from hospital into Nursing Care. Any minor issues are quickly addressed and the management and staff have looked after Mum and her needs really well. Mum is happy at Beechcroft. Although Mum doesn't mix much herself, there is plenty going on for those who want to be more active. There is a good atmosphere and the staff are really caring and attentive. I find we work well as a team, family and carers. There's little choice for Nursing care homes in Runcorn but Beechcroft are doing a great job
30 April 2025
My Grandad is resident at Beechcroft. After a lengthy stay in hospital we had difficulty finding a placement. Beechcroft was always in my top choices and we were delighted when they offered him a place. The staff are wonderful. The leadership team are friendly, approachable and always keep me updated with every change and amendment from the home manager, ward manager and the team leader. The home will welcome the upcoming refurbishment but the atmosphere is always lively and bustling with music playing and staff and activities interacting with residents. This is what we wanted for him and he enjoys the stimulation. He is thriving at 89 at Beechcroft and I feel happy that he is in the care of the staff team, being treated with dignity and respect and that the team will fight for his rights and needs as much as I will myself.
25 April 2025
My nan is well looked after, the staff are amazing and she is happy and healthy. Continuity of care is great from all staff. Very person centred and transparent of any discrepancies or issues that have arisen. Always resolved quickly and we are kept in the loop
25 April 2025
After taking my nan out of a "luxury" care home I was very apprehensive. The staff are so genuinely caring and compassionate and this is something that cannot be taught. They are all so positive and kind. This level of care was amazing and I felt so reassured that my nan had arrived somewhere which felt so homely. stand out moment-when we first arrived the staff member greeted my nan and came down to her level, shook her hand and introduced himself. Sometimes people in wheelchairs can get overlooked and this was never the case. All the staff and managers are wonderful. Particularly the ward manager who took such great care of my nan towards the end of her life. Also another staff member in particular who was so positive and always called me with updates etc on days I couldn't go and see my nan. So genuine and kind. The manager is such a wonderful person who always checked in on us all and cares so much about the staff and residents. All the staff are absolute assets to this home.
17 April 2025
I cannot fault the Care my wife receives. Her illness can maker her a very dfficult patient yet nothing is too much trouble for the staff. In addition my wife has experienced one or two problems which have required outside interventions, however she has been closely monitored at all time to ensure her best interests.
16 April 2025
My mum has lived at Beechcroft nursing home since Oct 23, she is well looked after treated with dignity and respect. The staff are friendly and caring,always with smiles and nothing is too much trouble. Beechcroft is clean and comfortable and my mum is happy.
16 April 2025
The staff are caring and efficient. They are easily accessible if you need to talk to them. They are hard working .My friend is almost 95 Years old and can't get out of bed but she is able to understand everything that is said, even though her hearing is not good. The staff always share a laugh with her and always welcome me with a smile.
11 April 2025
My mum was recently taken to hospital and whilst visiting her, the nurse who was looking after her wanted to give me some positive feedback about my mum's carehome. She told me as my mum is bed bound and hoist lifted she would expect to see signs of bed sores or marks on her as this unfortunately happens, but she could see no sign of this on mum, which is evidence she is well looked after. She said the care home are doing a fantastic job caring for my mum and wanted me to pass this message on to the home. I couldn't agree more, mum is very happy in Beechcroft and all the staff are amazing.
07 March 2025
My uncle entered Beechcroft in September 2024 after a lengthy time in hospital. At 97 years of age he had become increasingly frail. The staff in the Home are friendly, caring and responsive especially to his changing needs. They also cared for us . Asking if we needed anything , welcomed us, smiled and made for a perfect atmosphere. We watched the individual care he received, treated with dignity and a respectful sense of humour. All this was clearly led from the management , The manager and the clinical lead have to talk through care etc. Uncle passed away today being cared for right to the end. The GP was called when needed and appropriate medication given as necessary. As a family we were kept informed ,which when you are not local to the Home was reassuring. I cannot thank Beechwood Care Home enough.
26 February 2025
My Dad who had cancer was in Beechcroft for the last few weeks of his life and the staff were amazing. They were friendly and professional and took great care of my Dad, they also made sure me and my husband were looked after and my Dad had everything he needed. I felt very comfortable knowing my Dad was being cared for here and I can't rate them highly enough.
27 January 2025
My mother was moved to this care home after being put on to end-of-life care, Mum is a dementia sufferer. The staff at the home are, in my opinion, friendly, helpful and always available if you have any problems. Before moving into this care home, Mum was in hospital for five weeks and was bedbound for the whole time due to her legs no longer working, so when she moved into this home I expected her to be bedbound for the rest of her days, I was happily shocked to find on one visit that Mum was in the lounge with all the other residents. On speaking to the manager, he explained that unless it is really not possible, every resident would be in the lounge area to socialise, this, for me, was good to hear as this was good for Mum's mental health. Mum passed away this week in the home and the staff, especially two members of staff in particular, were especially helpful and on hand for support as soon as it happened, giving me as much time as I needed with Mum. Wish I put Mum here first. Thank you Beechcroft Care Home.
16 January 2025
Beechcroft Care Home is a very well-run care home. Mum has been there three months, she has settled in very well and loves the staff as they are so caring. The food is good. It gives me peace of mind as my mum needs 24-hour care, I know she is safe and well looked after. The senior team are very approachable and nothing is too much trouble. Thank you Beechcroft.
02 January 2025
My nan moved here from another care home, it was the best decision we ever made, she has gained weight, the food is fresh and she is settled beautifully, the staff are amazing, the care they give her is lovely, they work hard and can't do enough for the residents and families. They do family get-together events BBQ Halloween Christmas with entertainment and lovely food, the management is very approachable and doesn't just sit behind a desk, he helps with medication and care, we are so happy we moved Nan here.
09 December 2024
Partner's mum went into this home 8 weeks ago. Since she has been there she has had three unwitnessed falls. She had a bust lip from another resident and has sustained a broken wrist. In the 8 weeks she has lost 1/3 of her body weight. Manager says he has an open door policy but if you talk to him nothing gets done. We were supposed to have a meeting with a senior nurse, social services and ourselves. The nurse cancelled this meeting the night before and emailed the social worker to serve 28 days' notice. Partner's mum is now in hospital and social worker told us the home won't take her back. I would not put an animal in their care home. Some staff are OK but they hide far too much. This home needs investigation as it has failed a vulnerable 76-year-old. We looked after her for 4 years and if this had happened we would have been done for neglect. How can a nursing home get away with this? And to anybody involved with this home don't leave a comment unless you leave a way for us to reply, disappointing.
27 November 2024
Mum has been in this home for 8 weeks. She has had two unwitnessed falls and a broken hand/wrist. They have not been able to get mum to eat or shower, we have been doing this. Mum's fire door was broken and couldn't be closed for 6 weeks. Mum has lost weight, spent a lot of time in bed and is now depressed. They tried to send her to the hospital for a suspected infection, again they couldn't do her obs. But ambulance staff could, they told ambulance people to use force but this was denied and then the home wanted to involve the police and again the home was told no. Now they have given 28 days' notice to have mum removed. Don't use this home. They can't cope and they don't like it when you stick up for your relative/family. They don't answer phone calls and you are kept outside waiting. I couldn't give mum a shower once because it was dirty and the smell was disgusting. A carer told us to use it, it was okay and clean. Three maintenance people left, new staff arriving all the time.