Submit a Review for Croftwood
Halton Lodge, Whitchurch Way, Runcorn, WA7 5YP
View full details of CroftwoodLatest Reviews for Croftwood
03 November 2025
I enjoyed my stay at Croftwood. The staff were very caring. The food was fabulous. My room was cleaned every day and the bed was very comfortable. What more could I ask for.
16 September 2025
Croftwood is a somewhat dated building in need of a refurbishment, that said everything else about it is excellent. Food is good, care is exceptional and the staff are brilliant. Would I recommend this place - Yes.
28 August 2025
Since first visitiing when we were looking at suitable places for Grandma to the current day I have been nothing but impressed with all the staff and how they are with residents, other staff and all visitors. My Grandma is extremely well cared for which has been a huge comfort to us especially my
aunty who she was living with prior.
03 July 2025
The staff always make us feel welcome. Nothing seems too much trouble. They take excellent care of our family member. Always plenty of activities to keep our loved ones occupied.
03 July 2025
Every time I visit, I am greeted with a smile. The staff are pleasant and helpful. Very caring. My mother enjoys being here and joins in the activities that are provided.
02 July 2025
When Dad died, we knew Mum would need a level of care. Social services were a great help, and we eventually determined that 24-hour care was required. Croftwood was chosen as the most appropriate for Mum's needs. She has been here for a year now and has settled nicely. The family visit regularly and
we have found the level of care to be excellent. We have a very good relationship with the staff and are contacted whenever Mum has a fall or needs anything.
06 March 2025
I have always shied away from placing my wife in a care home for a respite period and faced the issue with great trepidation. On my initial visit to Croftwood these thoughts were completely removed and I was delighted and relieved that my fears had been totally banished everything about the care
home its facilities its excellent staff and the feeling of satisfaction and the removal of my fear.
05 March 2025
Mum has been in Croftwood for several months, and I can honestly say she is extremely well cared for. The whole care team are amazing with Mum, and I see that she is completely relaxed and happy there. I would recommend this facility to anyone.
17 February 2025
Extremely happy with the care provided at the home. I am kept informed if there are any issues/incidents as soon as possible. Staff are always friendly and approachable if I have any concerns or queries. The only thing that needs looking at is the building looks a bit tired and could do with being
decorated.
07 January 2025
Mum has been in the home for nearly 5 years now and we are extremely happy with the way she is looked after and treated.
We are always greeted politely when we visit by the staff and they keep us well informed about mums health issues.
30 July 2024
My wife and I enjoyed our three-week stay.
Croftwood in some respects needs a little TLC but we would certainly love to stay in the future!
We would like to thank the excellent staff who couldn't do enough for us!
They are so patient and caring!
Thank you, ladies.
30 January 2024
We have found that the staff have gone above and beyond for my dad. They have been kind and helpful with us also. They have kept us informed of changes. We have found the home to be warm and welcoming and we are extremely grateful to them all.
07 December 2023
My mother first went to Croftwood in January 2023 on a respite basis. When it became obvious that she would need a permanent placement I was more than satisfied that Croftwood would be suitable. The staff are excellent, very caring, professional and friendly. No hesitation in discussing my mother's
health and care plan. Despite her advanced dementia, my mother has never expressed any problems with her care to me.
31 August 2023
The staff within the care home are excellent with my mum. They provide care beyond what I can ask for.
All the staff are very caring and look after my mum very well.
The people that do the entertainment go beyond their way to do things for the residents. I would recommend this home to anyone.
13 June 2023
The care given to my mum in the last seven months has been outstanding. All staff are extremely helpful, caring and understanding and I could not praise them enough. It is all the staff that make this such a wonderful care home. I would highly recommend Croftwood.
13 June 2023
My Grandmother has been in here for six months so far and has had excellent care. The carers treat the residents like family which is exactly what makes you feel comfortable leaving your loved one with them.
11 May 2023
Lovely, warm, friendly care home. Mum is well cared for and our mind is put at ease. Staff are kind and helpful at all times. All the residents seem happy and well looked after. I would recommend Mum's care home.
13 August 2021
Staff are very friendly and helpful. Nothing is too much trouble for them when helping others. Always pleasant and work very hard. Lovely girls.
28 July 2021
Always pleasant staff, always helpful.
21 July 2021
My mum has been here for four years, she is well looked after and I know she is safe, staff are brilliant, I feel the organisers always go the extra mile and are amazing with Mum, all the staff work hard and their manner is exceptional.
Latest Reviews for Croftwood
03 November 2025
I enjoyed my stay at Croftwood. The staff were very caring. The food was fabulous. My room was cleaned every day and the bed was very comfortable. What more could I ask for.
16 September 2025
Croftwood is a somewhat dated building in need of a refurbishment, that said everything else about it is excellent. Food is good, care is exceptional and the staff are brilliant. Would I recommend this place - Yes.
28 August 2025
Since first visitiing when we were looking at suitable places for Grandma to the current day I have been nothing but impressed with all the staff and how they are with residents, other staff and all visitors. My Grandma is extremely well cared for which has been a huge comfort to us especially my
aunty who she was living with prior.
03 July 2025
The staff always make us feel welcome. Nothing seems too much trouble. They take excellent care of our family member. Always plenty of activities to keep our loved ones occupied.
03 July 2025
Every time I visit, I am greeted with a smile. The staff are pleasant and helpful. Very caring. My mother enjoys being here and joins in the activities that are provided.
02 July 2025
When Dad died, we knew Mum would need a level of care. Social services were a great help, and we eventually determined that 24-hour care was required. Croftwood was chosen as the most appropriate for Mum's needs. She has been here for a year now and has settled nicely. The family visit regularly and
we have found the level of care to be excellent. We have a very good relationship with the staff and are contacted whenever Mum has a fall or needs anything.
06 March 2025
I have always shied away from placing my wife in a care home for a respite period and faced the issue with great trepidation. On my initial visit to Croftwood these thoughts were completely removed and I was delighted and relieved that my fears had been totally banished everything about the care
home its facilities its excellent staff and the feeling of satisfaction and the removal of my fear.
05 March 2025
Mum has been in Croftwood for several months, and I can honestly say she is extremely well cared for. The whole care team are amazing with Mum, and I see that she is completely relaxed and happy there. I would recommend this facility to anyone.
17 February 2025
Extremely happy with the care provided at the home. I am kept informed if there are any issues/incidents as soon as possible. Staff are always friendly and approachable if I have any concerns or queries. The only thing that needs looking at is the building looks a bit tired and could do with being
decorated.
07 January 2025
Mum has been in the home for nearly 5 years now and we are extremely happy with the way she is looked after and treated.
We are always greeted politely when we visit by the staff and they keep us well informed about mums health issues.
30 July 2024
My wife and I enjoyed our three-week stay.
Croftwood in some respects needs a little TLC but we would certainly love to stay in the future!
We would like to thank the excellent staff who couldn't do enough for us!
They are so patient and caring!
Thank you, ladies.
30 January 2024
We have found that the staff have gone above and beyond for my dad. They have been kind and helpful with us also. They have kept us informed of changes. We have found the home to be warm and welcoming and we are extremely grateful to them all.
07 December 2023
My mother first went to Croftwood in January 2023 on a respite basis. When it became obvious that she would need a permanent placement I was more than satisfied that Croftwood would be suitable. The staff are excellent, very caring, professional and friendly. No hesitation in discussing my mother's
health and care plan. Despite her advanced dementia, my mother has never expressed any problems with her care to me.
31 August 2023
The staff within the care home are excellent with my mum. They provide care beyond what I can ask for.
All the staff are very caring and look after my mum very well.
The people that do the entertainment go beyond their way to do things for the residents. I would recommend this home to anyone.
13 June 2023
The care given to my mum in the last seven months has been outstanding. All staff are extremely helpful, caring and understanding and I could not praise them enough. It is all the staff that make this such a wonderful care home. I would highly recommend Croftwood.
13 June 2023
My Grandmother has been in here for six months so far and has had excellent care. The carers treat the residents like family which is exactly what makes you feel comfortable leaving your loved one with them.
11 May 2023
Lovely, warm, friendly care home. Mum is well cared for and our mind is put at ease. Staff are kind and helpful at all times. All the residents seem happy and well looked after. I would recommend Mum's care home.
13 August 2021
Staff are very friendly and helpful. Nothing is too much trouble for them when helping others. Always pleasant and work very hard. Lovely girls.
28 July 2021
Always pleasant staff, always helpful.
21 July 2021
My mum has been here for four years, she is well looked after and I know she is safe, staff are brilliant, I feel the organisers always go the extra mile and are amazing with Mum, all the staff work hard and their manner is exceptional.