Croftwood

Halton Lodge, Whitchurch Way, Runcorn WA7 5YP
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9.8 53 Reviews
  • Croftwood, Runcorn
Croftwood is situated in Runcorn, where it looks after up to 41 elderly residents, with some room to extend its services to dementia sufferers and those with physical mobility issues.

The facility is situated in a peaceful residential area, that places the elderly and vulnerable close to shops, amenities and convenient transport links to those comfortable with an independent lifestyle.

Croftwood adheres to modern care standards and is registered with the Care Quality Commission.
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Care Provided by Croftwood

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1150
  • RESPITE Self-Funded Residential Care: from £1150
  • RESPITE Self-Funded Residential Dementia Care: from £1150

Ensuite Top up fee from £85 PW
Top Ensuite is £70 PW

The price(s) shown are provided by the care home. Contact Croftwood for full pricing details and T&Cs.

Contact Croftwood to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Croftwood to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Cheryl Frankland (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)

Croftwood Reviews (53)

9.8

Croftwood has a Review Score of 9.8 (9.794) out of 10, based on 24 reviews in the last 2 years.
Over all time Croftwood has 53 reviews.

Overall Experience
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Reviewer Connection to Croftwood
  • 24
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Total of 53, showing 1-20
Review from Cheryl H (Daughter of Resident) published on 18 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has recently gone into Croftwood for respite which was needed for both my mum & I due to her decline of her health, and I have been so worried how this would go, but due to the friendly, supportive & caring staff this has been a great relief & best decision.
From the first moment we arrived
we have been made very welcome & to know my mum is in the best care really makes this process much easier.
Thank you for your support so far you all do such an amazing job.
Reply from Cheryl Frankland, Manager at CroftwoodHi Cheryl,
Thank you for your lovely review, We are glad Mum has settled in at Croftwood and its nice to see how far she has come. I'm glad you feel We have been supportive and you feel peace of mind and your very welcome.
We are always here to support you both.
kind regards
Cheryl
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Review from C R (Granddaughter of Resident) published on 17 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My nan has lived here for over 6 years and has always been really well cared for. Staff treat her and other residents with love and care and respect. She enjoys her meals here. Her room is always immaculately tidy and clean. She is safe here doors are always locked securely, mats are used to alert staff
of movement & falls.
Reply from Cheryl Frankland, Manager at CroftwoodThank you so much for this lovely review, it really nice to here all these lovely feedback reviews by families.
I will share with all the staff, you review is really nice we appreciate it and for your continuing support.
kind regards
Cheryl
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Review from Colin L (Son-in-law of Resident) published on 17 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is well looked after by staff who are caring and attentive.
Reply from Cheryl Frankland, Manager at CroftwoodHi Collin,
Thank you so much for the lovely review, i will share with the team.
kind regards
Cheryl
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Review from J L (Daughter of Resident) published on 17 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is well looked after, content & settled. The care workers at Croftwood are kind, helpful & dedicated. I know I can approach them at any time to discuss any problems mum has. The events organiser is amazing, she will go out of her way to help to organise birthday parties for mum & she's great
at arranging events & trips. I feel that mum is respected & treated with dignity by the brilliant care staff at Croftwood.
Reply from Cheryl Frankland, Manager at CroftwoodThank you so much for this lovely review, We really appreciate this lovely feedback.
I will share with all the staff at Croftwood.
kindest regards
Cheryl
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Review from Anne M (Daughter of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Croftwood for over 6 years now and we have been extremely happy with the care she receives. The staff are very attentive and nothing is too much trouble. They are like mums extended family and treat her like their own. The home is very clean and the food is always very good quality
and a good variety. They keep us regularly updated on mums health and welfare and get in touch as soon as there is a problem.
Reply from Cheryl Frankland, Manager at CroftwoodHi Anne,

What a lovely review, Thank you so much. we love her dearly.

kind regards
Cheryl
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Review from Kathy S (Daughter of Resident) published on 9 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum had a big birthday this month, the staff all made her feel very special, myself and the family who came to visit were all made welcome and could see how well looked after mum was.
Reply from Cheryl Frankland, Manager at CroftwoodHi Kathy,
Thank you for your lovely review, I'm really glad she had a really nice day.
kind regards
Cheryl
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Review from Ruth H (Sister of Resident) published on 8 June 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always well treated by staff. No concerns re my sister.
Reply from Cheryl Frankland, Manager at CroftwoodHi Ruth,

Thank for the review, I'm glad, always nice to see you on visiting the home.

kind regards
Cheryl
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Review from Jackie H (Daughter of Resident) published on 8 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
mum only been here since wednesday but seems to be settling in well. All the staff i have met have been very friendly and helpful from Cheryl the manager and her deputy Sharon and admin Carol to the carers and all other members who i have briefly met but got no name yet and i would imagine those i
am yet to meet
Reply from Cheryl Frankland, Manager at CroftwoodHi Jackie,

Thank you for the lovely review and your welcome, Mum is lovely and settle in well and has made some friends.
always here to help when needed.

kind regards
Cheryl
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Review from Justine S (Daughter of Resident) published on 8 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Always a pleasure to visit mum at Croftwood. The whole team are amazing and nothing is too much trouble for them. Best decision I made almost two years ago now when I had to make a very sad decision but it was definitely the right place for my mum.
Reply from Cheryl Frankland, Manager at CroftwoodHi Justin,

Thank you so much for your lovely review, it's a pleasure to care for her. We all love her dearly.
kind regards
Cheryl
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Review from H J (Daughter of Resident) published on 3 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been in Croftwood care home for nearly 3 years. I can not fault the care home or the staff, they have lots going on, a good range of food and my mum feels very at home there. Nothing is to much trouble and they do go above and beyond. I would recommend this home to anyone looking for a
safe caring setting.
Reply from Cheryl Frankland, Manager at CroftwoodThank you so much for your lovely review, It's lovely to read we appreciate the comment.
I will share with team, Mum is lovely and we adore her.

kind regards
Cheryl
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Review from Alex K (Granddaughter of Resident) published on 2 June 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Croftwood just can't be faulted at all. In the time we have had my Grandma there so far, I think almost 2 years or more, we haven't had any reason to be concerned or worried about anything.
She is clean, well cared for, respected and treated with love and compassion. I think it's also
fair to say that everyone resident is treated this way, this is all I have ever witnessed for not just my Grandma but the other people I see on my visits.
I wouldn't hesitate to recommend the team at Croftwood. We visited numerous facilities prior to choosing Croftwood and nothing could beat it. The instant warmth we felt from everyone was unmatched. Keep doing great things as you truly do make a difference.
Reply from Cheryl Frankland, Manager at CroftwoodHi Alex,
Thank you so much for this wonderful review, its a pleasure, we adore all the residents and Family's.
thank for choosing Croftwood for Grandma, I will share your lovely review with the Team.

kind regards
Cheryl
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Review from Stephanie R (Granddaughter of Resident) published on 27 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The thing with Croftwood that stands apart from most is it feels like a home, some care homes are clinical no comfort or character it almost seems like a business.. Croftwood couldn't be further from that, and the reason we chose it for my grandma. She is treated with care and empathy and like part
of their own family which is something we appreciate the most. The time and dedication the people working at Croftwood provide is truly admirable never far from a smiley face or a caring hand to help those that need it. After viewing many care homes to find a suitable 1 for my grandma Croftwood came out on top for many reasons and I'm so glad my grandma gets to be cared for in such an empathetic caring and safe environment. Thank you Croftwood
Reply from Cheryl Frankland, Manager at CroftwoodHi Stephanie,
Wow, thank you so much for this lovely review.
We are glad you choose Croftwood for your Grandma, We all adore her.
I will share with the team, many thanks.
kind regards
Cheryl
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Review from V T (Daughter of Resident) published on 21 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff and carers are amazing. They care and are passionate about their residents. My father is not just looked after but is treated with the upmost respect and loved. There is always a lovely atmosphere.
Reply from Cheryl Frankland, Manager at CroftwoodThank you so much for this lovely review, We love all our residents their all part of our Croftwood Family.
I will share with the Team.
kind regards
Cheryl
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Review from J M (Grandson of Resident) published on 21 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has recently become a resident at Croftwood. She needs support and company (despite being in good health for her age).
Nan seems happy there after having initial reservations. The staff are always polite and helpful when I visit.
I know two former employees of Croftwood who speak very
highly of the place and their former colleagues.
Reply from Cheryl Frankland, Manager at CroftwoodThank you kindly for you're lovely review. We are glad Nan is settled and happy.

kind regards
Cheryl
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Review from Jeanette B (Daughter of Resident) published on 19 May 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
All Staff amazing nothing too much trouble caring show compassion , dignity well done always clean and tidy if looking for a care home I would be happy to recommend Croftwood Runcorn thank you all keep up the good work
Reply from Cheryl Frankland, Manager at CroftwoodHi Jeanette,
Thank you kindly for your review and lovely comments, I will share with the team.
kind regards
Cheryl
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Review from Karen S (Daughter of Resident) published on 10 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although we viewed several hoems Croftwood was our first choice, so as a fmaily we were happy for him to move here. Dad settled in very quickly and we were able to personalise his room to help him feel at home. Dad was recently unwell and attended hospital, the communication from Croftwood to us was
exemplary. They encourage Dad to join in activities, his hygiene is well looked after and he is eating well. The staff make us feel welcome too, we don't worry about Dad as he is safe. Dad likes all staff. I would not hesitate to put any family in Croftwood to live.
Reply from Cheryl Frankland, Manager at CroftwoodHi Karen,
Thank you so much for your lovely review, I am pleased to hear this and to see Dad settled in so well and enjoying living at Croftwood.

kind regards
Cheryl Frankland
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Review from Jean M (Respite Resident) published on 3 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed my stay at Croftwood. The staff were very caring. The food was fabulous. My room was cleaned every day and the bed was very comfortable. What more could I ask for.
Reply from Cheryl Frankland, Manager at CroftwoodHi Jean,
Thank you for your lovely review, We are glad you enjoyed your stay at Croftwood and pleased to hear your comments.
It was a pleasure having you stay with us.
All the best.
kind regards
Cheryl Frankland
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Review from David A (Son of Resident) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Croftwood is a somewhat dated building in need of a refurbishment, that said everything else about it is excellent. Food is good, care is exceptional and the staff are brilliant. Would I recommend this place - Yes.
Reply from Cheryl Frankland, Manager at CroftwoodHi David,Thank you very much for the lovely review and kind words.kind regardsCheryl Frankland
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Review from K G (Daughter-in-law of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff always make us feel welcome. Nothing seems too much trouble. They take excellent care of our family member. Always plenty of activities to keep our loved ones occupied.
Reply from Cheryl Frankland, Manager at CroftwoodThank you for your lovely review and comment. I'm pleased to hear we have a lovely staff group and you feel welcome.kind regards
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Review from J G (Son of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every time I visit, I am greeted with a smile. The staff are pleasant and helpful. Very caring. My mother enjoys being here and joins in the activities that are provided.
Reply from Cheryl Frankland, Manager at CroftwoodThank you for your lovely review and comment. I'm pleased to hear we have a lovely staff group and you feel welcome.kind regards
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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Croftwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.794 for Croftwood is calculated as follows: ( (236 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 286 Ratings = 4.794
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Croftwood is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Croftwood

What types of Care is Croftwood registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Croftwood have?

There are 47 Single Rooms.

What are the Facilities & Services at Croftwood?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Gardens & Television point in own room are some of the Facilities & Services.

How far is Croftwood to the centre of Runcorn?

1.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Croftwood to verify any information. View our terms and conditions. Croftwood has an Enhanced Service - more info.