Croftwood

Halton Lodge, Whitchurch Way, Runcorn WA7 5YP
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9.7 41 Reviews
  • Croftwood, Runcorn
Croftwood is situated in Runcorn, where it looks after up to 41 elderly residents, with some room to extend its services to dementia sufferers and those with physical mobility issues.

The facility is situated in a peaceful residential area, that places the elderly and vulnerable close to shops, amenities and convenient transport links to those comfortable with an independent lifestyle.

Croftwood adheres to modern care standards and is registered with the Care Quality Commission.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £950 – £1100
  • Self-Funded Residential Dementia Care: £990 – £1200
  • RESPITE Self-Funded Residential Care: from £950
  • RESPITE Self-Funded Residential Dementia Care: from £1000

Ensuite Top up fee from £50.00

These prices are only a guideline, please contact Croftwood to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Cheryl Frankland (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)

Croftwood Reviews (41)

9.7

Croftwood has a Review Score of 9.7 (9.685) out of 10, based on 12 reviews in the last 2 years.
Over all time Croftwood has 41 reviews.

Overall Experience
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Date Published
  • 41
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Reviewer Connection to Croftwood
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Total of 41, showing 21-40
Review from Lillian G (Mother of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son is happy, I'm happy.
Staff are very helpful and make you feel welcome.
Reply from Cheryl Frankland, Manager at Croftwood

Thank you, Lillian, he has settled in lovely, thank you for your comments it's always a pleasure to see you visit him.
Kind Regards,
Cheryl

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Review from Russell B (Son of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is cared for really well by all the staff - she is bed-bound but staff are always popping in to talk to her. They provide for her special diet. Mum is very happy with the home and has settled really well.
Reply from Cheryl Frankland, Manager at Croftwood

Thanks, Russell for your lovely comments, it's a pleasure as always to care for her.
Kind regards,
Cheryl

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Review from P M (Son of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff. They take very good care of my father.
Reply from Cheryl Frankland, Manager at Croftwood

Thank you, for your lovely comments much appreciated.


kind regards
Cheryl Frankland

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Review from Alan M (Brother of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and helpful. Though sometimes messages get lost between teams. Staff have done a great job during Covid and deserve a lot of praise.
Reply from Cheryl Frankland, Manager at Croftwood

Thank you, Alan, for your lovely comments, the staff have been amazing throughout I will ensure your comments are passed to them and I will speak to them about messages to ensure they aren't lost between them.


kind regards
Cheryl Frankland

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Review from J L (Daughter of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the standard of care for my mum. Staff are very helpful.
Reply from Cheryl Frankland, Manager at Croftwood

Thank you Julie for your lovely comments.


kind regards
Cheryl Frankland

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Review from Carol B (Daughter of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have always been friendly, caring and supportive even in my times of woe, I have been offered many a shoulder to cry on. Staff here are kind and helpful. My mum is happy here which I see on her face whenever I am here.
Reply from Cheryl Frankland, Manager at Croftwood

Thank you Carol for your lovely comments, that's what we are here for, your welcome a shoulder anytime.


kind regards
Cheryl Frankland

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Review from Ian M (Friend of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a visitor, I am impressed by the level of help and attention given to me at this difficult time (Covid-19).
I have been made to feel very welcome.
Reply from Cheryl Frankland, Manager at Croftwood

Thank you Ian for your lovely compliments, we are all glad to be of assistance to you and your more than welcome.


kind regards

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Review from Susan C (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are all very helpful and caring. They all try very hard to make the home a home from home.
Reply from Cheryl Frankland, Manager at Croftwood

Hi Susan,


Thank you so much for your compliment, it's very nice of you.


kind regards

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Review from John C (Grandson of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Awesome.
Reply from Cheryl Frankland, Manager at Croftwood

Thank you so much, John.


It's much appreciated.


kind regards

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Review from Lisa G (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care home.
Reply from Cheryl Frankland, Manager at Croftwood

Thank you Lisa for your compliment.


kind regards

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Review from Carole M (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always been made very welcome at the home. And I can see they look after my mum very well.
Reply from Cheryl Frankland, Manager at Croftwood

Thank you, Carole, for your compliment, we are glad you feel welcomed into our family home here at Croftwood we try our best and will continue to do so.


Kind regards

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Review from R H (Sister of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleased with Croftwood and very relieved my sister and niece are together (as they have been together all their life).
Would definitely (and have) recommend.
Reply from Cheryl Frankland, Manager at Croftwood

Thank you, Ruth, for your lovely compliments, they are both a pleasure to have here at Croftwood, we are glad they are able to spend their day together, it's nice seeing them both enjoying your visits and seeing them both smiling.


Kind regards

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Review from Rebecca G (Granddaughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are caring friendly and do anything they can to ensure all residents are safe, happy and enjoy their later years of life.
Reply from Cheryl Frankland, Manager at Croftwood

Hi Rebecca,


Thank you so much for your lovely compliment, it's lovely to see you visiting nan again.
Thanks for your support over the past year with your mum also, it's much appreciated by us all.


kind regards

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Review from Stephen C (Son of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum became a resident of this care home, I have found the staff to be extremely helpful and very friendly, any questions I have had they have always answered, I constantly ask mum about the level of care she is receiving and she always gives a positive feedback and says how excellent the staff
are, I would recommend Croftwood to anybody.
Reply from Cheryl Frankland, Manager at Croftwood

Hi Stephen,


Thank you so much for the compliments. We are glad mum is settled in, she's such a lovely lady.
She tells us daily how grateful she is full of the joys, lovely seeing her smile every morning and chatting away to her friends she has made. I will pass on your compliments to the staff, thank you again.


Kind regards

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Review from Jennifer P (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is very caring and go the extra mile to make it as nice for my mum as possible. Big thank you to everyone.
Reply from Cheryl Frankland, Manager at Croftwood

Thank you Jennifer for the compliments, it's lovely to see you all again during garden visits. Thank you for all the support and help you have both offered during this time.


Kind regards.

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Review from Joanne E (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are amazing here, they have made my mum feel so welcome and safe. The coordinators are wonderful for keeping us up to date on visits and how Mum is doing. It has been a very difficult time whilst Mum has been in here and the staff have helped to make the situation easier.
Reply from Cheryl Frankland, Manager at Croftwood

Thank you, Joanne, it's a pleasure to look after mum and we are all glad to help during this difficult time. Thank you for the lovely comments with the staff I will ensure they are all informed it's much appreciated.


kind regards

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Review from Carole C (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum has received excellent care whilst at Croftwood. Staff are exceptionally kind and caring and have worked hard throughout the pandemic to keep residents safe. Mum's appearance is always clean and well-groomed when the family have visited. As a family, we trust the staff and care home.
Reply from Cheryl Frankland, Manager at Croftwood

Thank you, Carole, so lovely to receive such nice compliments from family.
Thank you to all your family for the continuing support and for doing a flower bed for us at Croftwood and providing us with flowers for the garden.


It was very much appreciated thanks again.


kind regards

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Review from M J (Friend of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff extremely welcoming and helpful to me and to my friend, your resident. I have watched garden improvements being introduced. Everyone has worked very hard and visitors have enjoyed it in the fine weather.
Reply from Cheryl Frankland, Manager at Croftwood

Thank you, Maureen, for your lovely comment, it's very much appreciated.
It is starting to look lovely, we are starting to get there, still a bit to do but I'm made up with the progress with all the support and help received.


kind regards

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Review from Suzanne D (Daughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent home for my dad to receive care in. The staff are all excellent, very helpful and welcoming at all times. Been amazing during Covid too.
Reply from Cheryl Frankland, Manager at Croftwood

Thank you Suzanne for your lovely comment it's very much appreciated.


Kind regards

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Review from Robert H (Brother of Resident) published on 20 January 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I'm no expert on care homes, I've only visited one other before Croftwood. The only thing lacking in the Croftwood building is ensuite bathrooms. The staff are great, very caring, and nothing is ever a problem for them. If I ever needed to move into a care home; then I'd be very happy in Croftwood.
Reply from Cheryl Frankland, Manager at Croftwood

Thank you kindly for your lovely comments. I shall share them with our lovely staff. I wish we could accommodate more bathrooms, it would be lovely in rooms, sadly there's not enough space for every room.
I really appreciate you've taken the timeout to write a view about us all.
Thank you again.
Kind regards.

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Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Croftwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.685 for Croftwood is calculated as follows: ( (106 Excellents x 5) + (29 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 143 Ratings = 4.685
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Croftwood is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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