Croftwood

Halton Lodge, Whitchurch Way, Runcorn WA7 5YP
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9.8 53 Reviews
  • Croftwood, Runcorn
Croftwood is situated in Runcorn, where it looks after up to 41 elderly residents, with some room to extend its services to dementia sufferers and those with physical mobility issues.

The facility is situated in a peaceful residential area, that places the elderly and vulnerable close to shops, amenities and convenient transport links to those comfortable with an independent lifestyle.

Croftwood adheres to modern care standards and is registered with the Care Quality Commission.
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Care Provided by Croftwood

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Gardens
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1000
  • Self-Funded Residential Dementia Care: from £1150
  • RESPITE Self-Funded Residential Care: from £1150
  • RESPITE Self-Funded Residential Dementia Care: from £1150

Ensuite Top up fee from £85 PW
Top Ensuite is £70 PW

The price(s) shown are provided by the care home. Contact Croftwood for full pricing details and T&Cs.

Contact Croftwood to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Croftwood to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Cheryl Frankland (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)

Croftwood Reviews (53)

9.8

Croftwood has a Review Score of 9.8 (9.794) out of 10, based on 24 reviews in the last 2 years.
Over all time Croftwood has 53 reviews.

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Reviewer Connection to Croftwood
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Total of 53, showing 21-40
Review from L B (Son of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When Dad died, we knew Mum would need a level of care. Social services were a great help, and we eventually determined that 24-hour care was required. Croftwood was chosen as the most appropriate for Mum's needs. She has been here for a year now and has settled nicely. The family visit regularly and
we have found the level of care to be excellent. We have a very good relationship with the staff and are contacted whenever Mum has a fall or needs anything.
Reply from Cheryl Frankland, Manager at CroftwoodThank you for your lovely review and comments. I will pass onto all the staff. Its a pleasure to be caring and supporting mum.kind regards
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Review from Colin B (Husband of Resident) published on 6 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always shied away from placing my wife in a care home for a respite period and faced the issue with great trepidation. On my initial visit to Croftwood these thoughts were completely removed and I was delighted and relieved that my fears had been totally banished everything about the care home
its facilities its excellent staff and the feeling of satisfaction and the removal of my fear.
Reply from Cheryl Frankland, Manager at CroftwoodHi Collin,Thanks you for your lovely comments about our care home and staff, I'm so glad we were able to take away all your fears. It was a pleasure to be of help and care for your wife during her stay at Croftwood.Thanks again for your Review.Kind regards
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Review from R A (Son of Resident) published on 17 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely happy with the care provided at the home. I am kept informed if there are any issues/incidents as soon as possible. Staff are always friendly and approachable if I have any concerns or queries. The only thing that needs looking at is the building looks a bit tired and could do with being decorated.
Reply from Cheryl Frankland, Manager at CroftwoodThank you so much for your lovely comments, the home is under a decorating schedule soon to be updated. I'm pleased to hear you're happy with the care we provide to your mum.
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Review from J F (Respite Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife and I enjoyed our three-week stay.
Croftwood in some respects needs a little TLC but we would certainly love to stay in the future!
We would like to thank the excellent staff who couldn't do enough for us!
They are so patient and caring!
Thank you, ladies.
Reply from Cheryl Frankland, Manager at CroftwoodThank you so much to you both, we are glad to hear your stay was lovely, thank you for the lovely, kind words and the card. It was a pleasure to care for you both. Kind regards, Cheryl.
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Review from A H (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found that the staff have gone above and beyond for my dad. They have been kind and helpful with us also. They have kept us informed of changes. We have found the home to be warm and welcoming and we are extremely grateful to them all.
Reply from Cheryl Frankland, Manager at CroftwoodThank you kindly for your lovely review and comments, it's a pleasure. I will ensure the staff are all informed.
Thank you, kind regards.
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Review from Michael T (Son of Resident) published on 7 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother first went to Croftwood in January 2023 on a respite basis. When it became obvious that she would need a permanent placement I was more than satisfied that Croftwood would be suitable. The staff are excellent, very caring, professional and friendly. No hesitation in discussing my mother's
health and care plan. Despite her advanced dementia, my mother has never expressed any problems with her care to me.
Reply from Cheryl Frankland, Manager at CroftwoodThank you for your lovely review and comments, Mum is loved by us all, it's a pleasure caring for her.
kind regards.
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Review from Susan O (Daughter of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff within the care home are excellent with my mum. They provide care beyond what I can ask for.
All the staff are very caring and look after my mum very well.
The people that do the entertainment go beyond their way to do things for the residents. I would recommend this home to anyone.
Reply from Cheryl Frankland, Manager at CroftwoodHi, thank you so much for the review we really appreciate. I will let the staff know.
You're all fabulous offering support to the home.
Kind regards
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Review from Janet S (Daughter of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given to my mum in the last seven months has been outstanding. All staff are extremely helpful, caring and understanding and I could not praise them enough. It is all the staff that make this such a wonderful care home. I would highly recommend Croftwood.
Reply from Cheryl Frankland, Manager at CroftwoodThank you for your lovely comments it's much appreciated, you are so kind and we are happy you feel this way.
Kind regards.
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Review from Joanne S (Granddaughter of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Grandmother has been in here for six months so far and has had excellent care. The carers treat the residents like family which is exactly what makes you feel comfortable leaving your loved one with them.
Reply from Cheryl Frankland, Manager at CroftwoodHi Joanne,

Thank you for your lovely comment and review it's so nice to hear, we love them all like family. Glad you feel happy.

Kind regards
Cheryl Frankland
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Review from Deborah S (Daughter of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Lovely, warm, friendly care home. Mum is well cared for and our mind is put at ease. Staff are kind and helpful at all times. All the residents seem happy and well looked after. I would recommend Mum's care home.
Reply from Cheryl Frankland, Manager at CroftwoodHi Deborah, thank you for completing a review for our home, We appreciate the lovely comments. Thank you for putting your trust in us to take good care of Mum.
Kind regards.
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Review from Elaine I (Friend of Resident) published on 13 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and helpful. Nothing is too much trouble for them when helping others. Always pleasant and work very hard. Lovely girls.
Reply from Cheryl Frankland, Manager at CroftwoodThank you, Elaine, for your lovely feedback and comments. Kind regards, Cheryl Frankland.
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Review from T S (Nephew of Resident) published on 28 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always pleasant staff, always helpful.
Reply from Cheryl Frankland, Manager at CroftwoodThank you for your lovely comment.
Kind regards, Cheryl.
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Review from B M (Daughter of Resident) published on 21 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been here for four years, she is well looked after and I know she is safe, staff are brilliant, I feel the organisers always go the extra mile and are amazing with Mum, all the staff work hard and their manner is exceptional.
Reply from Cheryl Frankland, Manager at CroftwoodThanks ever so much for your lovely review, so kind of you, we love your mum.

kind regards
Cheryl Frankland
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Review from J H (Daughter of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers work very hard to keep residents happy and comfortable. Always greeted with a smile when I collect mum or visit her. It's like a home from home.
Reply from Cheryl Frankland, Manager at CroftwoodThank you for your lovely comments, I will let the staff know. So nice of you.
Kind Regards
Cheryl
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Review from Lillian G (Mother of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My son is happy, I'm happy.
Staff are very helpful and make you feel welcome.
Reply from Cheryl Frankland, Manager at CroftwoodThank you, Lillian, he has settled in lovely, thank you for your comments it's always a pleasure to see you visit him.
Kind Regards,
Cheryl
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Review from Russell B (Son of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is cared for really well by all the staff - she is bed-bound but staff are always popping in to talk to her. They provide for her special diet. Mum is very happy with the home and has settled really well.
Reply from Cheryl Frankland, Manager at CroftwoodThanks, Russell for your lovely comments, it's a pleasure as always to care for her.
Kind regards,
Cheryl
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Review from P M (Son of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff. They take very good care of my father.
Reply from Cheryl Frankland, Manager at CroftwoodThank you, for your lovely comments much appreciated.

kind regards
Cheryl Frankland
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Review from Alan M (Brother of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and helpful. Though sometimes messages get lost between teams. Staff have done a great job during Covid and deserve a lot of praise.
Reply from Cheryl Frankland, Manager at CroftwoodThank you, Alan, for your lovely comments, the staff have been amazing throughout I will ensure your comments are passed to them and I will speak to them about messages to ensure they aren't lost between them.

kind regards
Cheryl Frankland
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Review from Carol B (Daughter of Resident) published on 14 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff have always been friendly, caring and supportive even in my times of woe, I have been offered many a shoulder to cry on. Staff here are kind and helpful. My mum is happy here which I see on her face whenever I am here.
Reply from Cheryl Frankland, Manager at CroftwoodThank you Carol for your lovely comments, that's what we are here for, your welcome a shoulder anytime.

kind regards
Cheryl Frankland
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Review from Ian M (Friend of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a visitor, I am impressed by the level of help and attention given to me at this difficult time (Covid-19).
I have been made to feel very welcome.
Reply from Cheryl Frankland, Manager at CroftwoodThank you Ian for your lovely compliments, we are all glad to be of assistance to you and your more than welcome.

kind regards
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Current Review Score: 9.8 (9.794)

Overview of Review Score

The Review Score of 9.8 (9.794) out of 10 for Croftwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.794 for Croftwood is calculated as follows: ( (236 Excellents x 5) + (41 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 286 Ratings = 4.794
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Croftwood is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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