Croftwood

Halton Lodge, Whitchurch Way, Runcorn WA7 5YP
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9.7 41 Reviews
  • Croftwood, Runcorn
Croftwood is situated in Runcorn, where it looks after up to 41 elderly residents, with some room to extend its services to dementia sufferers and those with physical mobility issues.

The facility is situated in a peaceful residential area, that places the elderly and vulnerable close to shops, amenities and convenient transport links to those comfortable with an independent lifestyle.

Croftwood adheres to modern care standards and is registered with the Care Quality Commission.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 47 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Gardens
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £935
  • Self-Funded Residential Dementia Care: from £990
  • RESPITE Self-Funded Residential Care: from £934
  • RESPITE Self-Funded Residential Dementia Care: from £990

Ensuite Top up fee from £50.00

These prices are only a guideline, please contact Croftwood to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Cheryl Frankland (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No

Room Information

  • Single Rooms (47)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (5)

Croftwood Reviews (41)

9.7

Croftwood has a Review Score of 9.7 (9.685) out of 10, based on 12 reviews in the last 2 years.
Over all time Croftwood has 41 reviews.

Overall Experience
  • 30
  • 11
  • 0
  • 0
  • 0
Date Published
  • 41
  • 5
  • 9
  • 12
  • 29
Reviewer Connection to Croftwood
  • 17
  • 8
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 41, showing 41-41
Review from Alan D (Resident) published on 24 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was a resident for about 2 to 3 years and I can honestly say that they were the happiest years of my life. The care that I was given was at the highest possible level that they could provide. Whether on days or nights the standard of care was exceptional, nothing was to much trouble. We were all washed
and dressed, then we were all taken to the lounge to watch TV or just there and have a jolly good natter. All this was with a cup of tea or coffee or a soft drink whatever we asked to drink we were given while we waited for are breakfast, lunch, or tea. The 2 lady chefs that work there and the level of food provided was befitting a 5 star mitchellen chef, the food was exceptional and always pipping hot. The home is kept together by an exceptional manager, the manager keeps everything running smoothly, the manager is extremely beautiful and she has a heart of gold, she treats all the residents as if they were members of her own family. I can honestly say that I miss everyone so much.
Reply from Cheryl Frankland, Manager at Croftwood

Thank you so much for your kind comments. All the staff miss you dearly too.
Croftwood hope's your keeping safe and well in your home.
Such lovely comments.
Take Care,
Regards.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.685)

Overview of Review Score

The Review Score of 9.7 (9.685) out of 10 for Croftwood is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 12 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.685 for Croftwood is calculated as follows: ( (106 Excellents x 5) + (29 Goods x 4) + (8 Satisfactorys x 3) ) ÷ 143 Ratings = 4.685
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Croftwood is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 47 registered maximum number of service users is 9.4, which has been reached with 12 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Mar 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Meet the Team (0)

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