Submit a Review for Norton Lees Care Home
156 Warminster Road, Norton Lees, Sheffield, S8 8PQ
View Full Details of Norton Lees Care HomeLatest Reviews for Norton Lees Care Home
21 August 2025
More than satisfied with the service, care and attention received by all members of staff.
23 July 2025
I have a long story to tell but this site does not allow for it to be told in full. My experience of this care home was very negative, it lacked good leadership resulting in poor care standards. Floors were sticky and it smelt of urine. We witnessed a number of tea times where congeeling lukewarm soup was served from a plastic jug and a sandwich and few crisps were given by a care assistant not wearing gloves/hygiene protection, other staff sat and chattered rather than interacting with residents. The dining room consisted of a couple of tables which were never set with clothes, crockery, cutlery so not giving a visual clue/context to those with dementia. A resident may be taken to sit at a table, but often food was taken to where they were sitting, so there was no sense of occasion or routine. It was undignified and lacked care or thought for the residents. The tv was always blaring. Possessions went missing - clothes, shoes, spectacles. Appalling care. Appalling management.
03 July 2025
Hi I would like to say a massive thankyou to all the staff and managers at Norton Lees. Since it was taken over things are improving all the time. There are a few little things like making sure my dad gets a shave and having socks in his draws but nothing too sinister.The care given is great and my dad is so happy here. The food they get is amazing thanks to the wonderful kitchen staff. I would also like to say that it was my dads 90th birthday a couple of weeks a go and the staff couldn't have made it anymore perfect. The place was trimmed up, the food was perfect and a singer was organised for us. All the residents attending had a fabulous time. Many thanks for making my dads birthday so special they even made him a cake that was beautiful. Keep the good work up and look after your staff there a credit to you. May your home continue to thrive you deserve it with all the hard work your putting in to achieve this
16 June 2025
The carers are good and always willing to help if you go to see them with questions or queries. However, they are so busy that sometimes things get overlooked or forgotten. By way of example a shoe and pair of slippers have been missing for over a week. Despite reminders and the carers saying they have looked for them, they have not turned up. To guard against other residents going in the room we have asked for it to be locked but this doesn't happen some of the time.
04 April 2025
This care home is clean, warm and comfortable and the individual bedrooms are a decent size and well appointed. The majority of the staff were friendly and caring and activities were provided for the residents. However, my dad stayed here for 3 weeks of respite care and came home with pressure sores he didn't have when he arrived having being left in his chair all day. Catheter care was a little lacking as neither the leg or the night catheter bags were changed during his stay(even though dad had spares) and despite allergies to the traditional catheter straps, which the home were made aware of, he came home with catheter straps and welts on his thigh rather than the leg sleeves we provided. The breakfasts were excellent, but the warm meal usually served at lunch time was delivered with out a cover and on cold plates from the kitchen so the food was often luke warm at best. There was no warm meal choice and variety was lacking often served with frozen veg.
10 October 2024
My uncle was in there 10 days in which time he had 2 falls. The first time he fell they got in touch with me straight away. The second time was 4 days later which resulted in him breaking his hip. This happened on a Tuesday evening around 7.45 pm. No one and I repeat no one phoned and still haven't to this day. I only found out when the doctor from the hospital phoned me the day after at 1.50 pm. Absolutely disgusting not letting me know. Unfortunately, he passed away in hospital on the 25th June. The care home (if you can call it that) still has not been in touch, despite us sending multiple emails requesting an investigation for the lack of care. Would not kennel my dog here.
31 October 2022
Mum came to Norton Lees for review for a month, but she wants to stay as she is very happy there. she was always against going into a home but she soon changed her mind! The carers although short staffed do an amazing job and mum loves them all. She has made friends with the other residents too. Thank you to everyone for making mum so happy.
17 October 2022
My mum was reluctant to go into a care home but had to go into one for a review after having several falls. on the first day, she thought she was in another hospital but I told her where she was. When I went to see her a couple of days later, the change in her was unbelievable! She had made friends with both residents and staff and was so happy. I haven't seen her this content before for a long while. She loves it. Definitely one of the best I have seen.
28 September 2022
My mum was admitted to this care home from hospital. She has frontotemporal dementia and therefore assessment for onward care. We would never have agreed to placing her there had we known about the shortage of staff, lack of communication with management and the inability of staff to deal effectively with my mum. She was often left in bed, served meals there and left in confusion and fear. She was aggressive as a result, understandably.
06 September 2022
Today, The 16th August 22 is one year on from our mum moving into Norton Lees Care Home (Aug 21). Sadly mum passed away after a short illness bravely borne on the 9th of July 22. As a family, we can only say heartfelt thanks for wonderful care all at Norton Lees Care Home provided to our mum. We can only say heartfelt thanks for the wonderful support we as a family received from all at Norton Lees Care Home from every member of staff male or female who cared so much for our mum in unprecedented times. Your care love and support will never be forgotten. Hold dear belonging, value destiny. God bless you all at Norton Lees Care Home.
12 July 2022
Horrible experience with this home. He is always left with meals just thrown at the side of him and same with fluids and he needs prompting so he doesn't eat it. He has lost lots of weight and often looks dehydrated. I have been in and there is medicine on the floor and still in a drink in front of him. He never has a quilt as it’s always 'in the wash' that seems to be in the wash 24 hours a day and only has a thin sheet for a quilt. The plug socket at the side of the bed has been smashed for at least a week and there is exposed wire, so they have just covered it up with clear sellotape. Most carers are agency and don’t know the residents. He doesn't get to sleep as most residents are constantly screaming day/night. Overall the senior carers are lovely but need more training. There is one senior who is horrible to family and utterly disrespectful. I wouldn’t put a dog in this home never mind a human.
12 July 2022
Please avoid if you want your relative to be cared for properly, a big shortage of staff which leads to residents being neglected for long periods of time. My uncle has no clothes in his wardrobe and hasn’t had a quilt on his bed for over a week. He’s lost loads of weight, left in a wet bed, my shoes stick to the floor it’s that dirty. There are a few staff that are lovely and helpful but there is one senior that is horrible and I worry leaving my uncle in her care. The lady in the room next door to my uncle fell on the floor and was screaming for help for 40 minutes they only came to help when I finally got so concerned I had to go and notify them.
28 March 2022
Seem to be short of staff, lots of things being missed. Activities and enrichment are non-existent! While some carers are very good it is apparent that some are agency staff who clearly do not have the same level of connection or commitment as permanent staff. At this present time, I feel let down!
21 September 2021
The respite care was second to none. A wonderful place from first arriving he was made welcome and comfortable. Nothing was too much trouble for any of his requests made. Every phone call we made to enquire about how he was settling was always a good conversation unhurried and with empathy for us his relatives. He was indeed very happy while there with every one of his needs being met which in turn have us, his family, peace of mind. Everyone was cheerful and very kind always having time to chat with caring.
17 September 2021
We have been very very happy with my dad's care at Norton Lees Care Home. They are the most hard-working/caring/wonderful people we have met. My dad has a nice clean room with excellent food. We are very happy with Noton Lees and the support, love and care Dad has received.
19 July 2021
The carers here are great. They clearly love the residents and keep a cool head even when everyone's buzzing at once! My Dad has excellent meals cooked by the care home catering team. I have sampled the puddings and they are gorgeous. Compared with the care he received in his own home this is a fantastic change. He has never had so many baths and is always kept clean. What a fantastic place particularly in the current circumstances. It is not easy delivering quality care when there are so many restrictions.
15 June 2021
Dad has been in Norton Lees since September 2019, his room is big and light, clean with an en-suite. Dad suffers with dementia & Parkinson's and needs assistance with daily tasks. The staff are all friendly & helpful & do a fantastic job taking care of him. They all know him really well and have built up a lovely relationship with him, making him smile and laugh often. The menu is varied and dad is given lovely meals with homemade puddings which he loves. I can’t thank the staff enough for taking care of him, it means we can relax knowing he is well cared for. During the pandemic, we were able to window-wave visit, dad, and then they made it possible to visit dad in the conservatory and later installed a separate visitors pod so we could safely visit him which was so important for his mental well being. The manager is great, and person in the office is super and we have good communication with the home over the last few years. Very pleased all round. Thanks to all the wonderful staff.
15 June 2021
Every member of staff at Norton Lees Care Home has, without exception, shown care, empathy and understanding to my mother and myself. We are so grateful to everybody, especially for their commitment during this horrible year.
26 June 2017
Our mother was admitted to Norton Lodge on 16th September 2016 she has dementia as well as other health problems. The care she has received since that date is second to none. When she is taken ill she is seen by a doctor immediately, any concerns we have are dealt with quickly and efficiently and always to our satisfaction. When you walk into Norton Lodge it's like being part of a large family the resident's rooms are lovely and the communal areas welcoming. There are a range of activities for the residents and their families are encouraged to join in. The residents recently went on an outing in the minibus, Mum really enjoyed it as did the other residents, the staff really do go that extra mile to make life interesting. They are friendly and always have time for a chat even though they are usually busy and the tea flows freely. We as a family think we have found a wonderful home for our mum, she's well fed, warm, clean and most important well cared for.
08 November 2016
My Dad just had a week's Respite at Norton Lees Lodge. Having managed care homes in the past my expectations were high. I can't praise this place enough, my dad was well cared for giving me and my mum a stress-free break. The staff are caring, on the ball and nothing is too much trouble. Thank you for looking after him so well.
Latest Reviews for Norton Lees Care Home
21 August 2025
More than satisfied with the service, care and attention received by all members of staff.
23 July 2025
I have a long story to tell but this site does not allow for it to be told in full. My experience of this care home was very negative, it lacked good leadership resulting in poor care standards. Floors were sticky and it smelt of urine. We witnessed a number of tea times where congeeling lukewarm soup was served from a plastic jug and a sandwich and few crisps were given by a care assistant not wearing gloves/hygiene protection, other staff sat and chattered rather than interacting with residents. The dining room consisted of a couple of tables which were never set with clothes, crockery, cutlery so not giving a visual clue/context to those with dementia. A resident may be taken to sit at a table, but often food was taken to where they were sitting, so there was no sense of occasion or routine. It was undignified and lacked care or thought for the residents. The tv was always blaring. Possessions went missing - clothes, shoes, spectacles. Appalling care. Appalling management.
03 July 2025
Hi I would like to say a massive thankyou to all the staff and managers at Norton Lees. Since it was taken over things are improving all the time. There are a few little things like making sure my dad gets a shave and having socks in his draws but nothing too sinister.The care given is great and my dad is so happy here. The food they get is amazing thanks to the wonderful kitchen staff. I would also like to say that it was my dads 90th birthday a couple of weeks a go and the staff couldn't have made it anymore perfect. The place was trimmed up, the food was perfect and a singer was organised for us. All the residents attending had a fabulous time. Many thanks for making my dads birthday so special they even made him a cake that was beautiful. Keep the good work up and look after your staff there a credit to you. May your home continue to thrive you deserve it with all the hard work your putting in to achieve this
16 June 2025
The carers are good and always willing to help if you go to see them with questions or queries. However, they are so busy that sometimes things get overlooked or forgotten. By way of example a shoe and pair of slippers have been missing for over a week. Despite reminders and the carers saying they have looked for them, they have not turned up. To guard against other residents going in the room we have asked for it to be locked but this doesn't happen some of the time.
04 April 2025
This care home is clean, warm and comfortable and the individual bedrooms are a decent size and well appointed. The majority of the staff were friendly and caring and activities were provided for the residents. However, my dad stayed here for 3 weeks of respite care and came home with pressure sores he didn't have when he arrived having being left in his chair all day. Catheter care was a little lacking as neither the leg or the night catheter bags were changed during his stay(even though dad had spares) and despite allergies to the traditional catheter straps, which the home were made aware of, he came home with catheter straps and welts on his thigh rather than the leg sleeves we provided. The breakfasts were excellent, but the warm meal usually served at lunch time was delivered with out a cover and on cold plates from the kitchen so the food was often luke warm at best. There was no warm meal choice and variety was lacking often served with frozen veg.
10 October 2024
My uncle was in there 10 days in which time he had 2 falls. The first time he fell they got in touch with me straight away. The second time was 4 days later which resulted in him breaking his hip. This happened on a Tuesday evening around 7.45 pm. No one and I repeat no one phoned and still haven't to this day. I only found out when the doctor from the hospital phoned me the day after at 1.50 pm. Absolutely disgusting not letting me know. Unfortunately, he passed away in hospital on the 25th June. The care home (if you can call it that) still has not been in touch, despite us sending multiple emails requesting an investigation for the lack of care. Would not kennel my dog here.
31 October 2022
Mum came to Norton Lees for review for a month, but she wants to stay as she is very happy there. she was always against going into a home but she soon changed her mind! The carers although short staffed do an amazing job and mum loves them all. She has made friends with the other residents too. Thank you to everyone for making mum so happy.
17 October 2022
My mum was reluctant to go into a care home but had to go into one for a review after having several falls. on the first day, she thought she was in another hospital but I told her where she was. When I went to see her a couple of days later, the change in her was unbelievable! She had made friends with both residents and staff and was so happy. I haven't seen her this content before for a long while. She loves it. Definitely one of the best I have seen.
28 September 2022
My mum was admitted to this care home from hospital. She has frontotemporal dementia and therefore assessment for onward care. We would never have agreed to placing her there had we known about the shortage of staff, lack of communication with management and the inability of staff to deal effectively with my mum. She was often left in bed, served meals there and left in confusion and fear. She was aggressive as a result, understandably.
06 September 2022
Today, The 16th August 22 is one year on from our mum moving into Norton Lees Care Home (Aug 21). Sadly mum passed away after a short illness bravely borne on the 9th of July 22. As a family, we can only say heartfelt thanks for wonderful care all at Norton Lees Care Home provided to our mum. We can only say heartfelt thanks for the wonderful support we as a family received from all at Norton Lees Care Home from every member of staff male or female who cared so much for our mum in unprecedented times. Your care love and support will never be forgotten. Hold dear belonging, value destiny. God bless you all at Norton Lees Care Home.
12 July 2022
Horrible experience with this home. He is always left with meals just thrown at the side of him and same with fluids and he needs prompting so he doesn't eat it. He has lost lots of weight and often looks dehydrated. I have been in and there is medicine on the floor and still in a drink in front of him. He never has a quilt as it’s always 'in the wash' that seems to be in the wash 24 hours a day and only has a thin sheet for a quilt. The plug socket at the side of the bed has been smashed for at least a week and there is exposed wire, so they have just covered it up with clear sellotape. Most carers are agency and don’t know the residents. He doesn't get to sleep as most residents are constantly screaming day/night. Overall the senior carers are lovely but need more training. There is one senior who is horrible to family and utterly disrespectful. I wouldn’t put a dog in this home never mind a human.
12 July 2022
Please avoid if you want your relative to be cared for properly, a big shortage of staff which leads to residents being neglected for long periods of time. My uncle has no clothes in his wardrobe and hasn’t had a quilt on his bed for over a week. He’s lost loads of weight, left in a wet bed, my shoes stick to the floor it’s that dirty. There are a few staff that are lovely and helpful but there is one senior that is horrible and I worry leaving my uncle in her care. The lady in the room next door to my uncle fell on the floor and was screaming for help for 40 minutes they only came to help when I finally got so concerned I had to go and notify them.
28 March 2022
Seem to be short of staff, lots of things being missed. Activities and enrichment are non-existent! While some carers are very good it is apparent that some are agency staff who clearly do not have the same level of connection or commitment as permanent staff. At this present time, I feel let down!
21 September 2021
The respite care was second to none. A wonderful place from first arriving he was made welcome and comfortable. Nothing was too much trouble for any of his requests made. Every phone call we made to enquire about how he was settling was always a good conversation unhurried and with empathy for us his relatives. He was indeed very happy while there with every one of his needs being met which in turn have us, his family, peace of mind. Everyone was cheerful and very kind always having time to chat with caring.
17 September 2021
We have been very very happy with my dad's care at Norton Lees Care Home. They are the most hard-working/caring/wonderful people we have met. My dad has a nice clean room with excellent food. We are very happy with Noton Lees and the support, love and care Dad has received.
19 July 2021
The carers here are great. They clearly love the residents and keep a cool head even when everyone's buzzing at once! My Dad has excellent meals cooked by the care home catering team. I have sampled the puddings and they are gorgeous. Compared with the care he received in his own home this is a fantastic change. He has never had so many baths and is always kept clean. What a fantastic place particularly in the current circumstances. It is not easy delivering quality care when there are so many restrictions.
15 June 2021
Dad has been in Norton Lees since September 2019, his room is big and light, clean with an en-suite. Dad suffers with dementia & Parkinson's and needs assistance with daily tasks. The staff are all friendly & helpful & do a fantastic job taking care of him. They all know him really well and have built up a lovely relationship with him, making him smile and laugh often. The menu is varied and dad is given lovely meals with homemade puddings which he loves. I can’t thank the staff enough for taking care of him, it means we can relax knowing he is well cared for. During the pandemic, we were able to window-wave visit, dad, and then they made it possible to visit dad in the conservatory and later installed a separate visitors pod so we could safely visit him which was so important for his mental well being. The manager is great, and person in the office is super and we have good communication with the home over the last few years. Very pleased all round. Thanks to all the wonderful staff.
15 June 2021
Every member of staff at Norton Lees Care Home has, without exception, shown care, empathy and understanding to my mother and myself. We are so grateful to everybody, especially for their commitment during this horrible year.
26 June 2017
Our mother was admitted to Norton Lodge on 16th September 2016 she has dementia as well as other health problems. The care she has received since that date is second to none. When she is taken ill she is seen by a doctor immediately, any concerns we have are dealt with quickly and efficiently and always to our satisfaction. When you walk into Norton Lodge it's like being part of a large family the resident's rooms are lovely and the communal areas welcoming. There are a range of activities for the residents and their families are encouraged to join in. The residents recently went on an outing in the minibus, Mum really enjoyed it as did the other residents, the staff really do go that extra mile to make life interesting. They are friendly and always have time for a chat even though they are usually busy and the tea flows freely. We as a family think we have found a wonderful home for our mum, she's well fed, warm, clean and most important well cared for.
08 November 2016
My Dad just had a week's Respite at Norton Lees Lodge. Having managed care homes in the past my expectations were high. I can't praise this place enough, my dad was well cared for giving me and my mum a stress-free break. The staff are caring, on the ball and nothing is too much trouble. Thank you for looking after him so well.