Norton Lees Hall and Lodge

156 Warminster Road, Norton Lees, Sheffield S8 8PQ

Norton Lees Hall and Lodge, Sheffield, South Yorkshire
Norton Lees Hall and Lodge, Sheffield, South Yorkshire
Norton Lees Hall and Lodge, Sheffield, South Yorkshire

Norton Lees Hall and Lodge are purpose-built care homes in Sheffield specialising in care for older people.  Norton Lees Hall provides 24hr general residential care for 20 residents and 20 EMI beds while the separate Norton Lees Lodge gives round the clock dementia care for 40 elderly people. Both homes welcome private and local authority funded residents.

The homes offer a wide range of features designed with the comfort, privacy and independent lifestyle choices of residents in mind. All bedrooms come with en-suite facilities, telephone-point and internet access.

Public areas of the homes, which include a choice of TV or quiet lounges, a family room for more personal gatherings and a hairdressing salon, are fitted with a loop system for those with hearing difficulties. And in the dining rooms they serve a variety of delicious home-cooked food from daily menus, specially developed by a nutritionist.

Beautiful enclosed gardens provide a pleasant and secure environment to enjoy the outdoors while a daily activity and entertainment programme caters for a range of hobbies and interests.

Group: Orchard Care Homes

Local Authority / Social Services: Sheffield City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 80 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Visual Impairment

Admission Information: Ages 60+.

Single Rooms: 80

Rooms with ensuite WC: 80

Facilities & Services: Respite Care • Separate Dementia Care Unit • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room

Directions:

The home is located close to the Sportsman Inn public house and a short walk from Graves Park.

Visiting:

Visitors welcome anytime.

Parking:

Free on-site parking.

Latest Care Quality Commission* Report on Norton Lees Hall and Lodge: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

7.9 Norton Lees Hall and Lodge has a Review Score of 7.9 (7.895)

The Review Score of 7.9 (maximum of 10) for Norton Lees Hall and Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for Norton Lees Hall and Lodge in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.1 out of 5 from 1 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.832 for Norton Lees Hall and Lodge is calculated as follows: ( (90 Excellents x 5) + (16 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 107 Ratings = 4.832

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.063 Points relating to the number of positive Reviews for Norton Lees Hall and Lodge is based on 1 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 = 3

    2. Target of 16 positive Reviews (80 registered maximum number of service users ÷ 5). 1 Reviews ÷ 16 Target = 0.063

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    8
  • Good
    1
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Norton Lees Hall and Lodge?

  • Extremely LIKELY
    9
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Norton Lees Hall and Lodge

  • Daughter of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Cousin of Resident/Service User
    1
  • Nephew of Resident/Service User
    1
  • Niece of Resident/Service User
    1
  • more

Our mother was admitted to Norton Lodge on 16th September 2016 she has dementia as well as other health problems.
The care she has received since that date is second to none. When she is taken ill she is seen by a doctor immediately, any concerns we have are dealt with quickly and efficiently and always to our satisfaction.
When you walk into Norton Lodge it's like being part of a large family the resident's rooms are lovely and the communal areas welcoming. There are a range of activities for the residents and their families are encouraged to join in.
The residents recently went on an outing in the minibus, Mum really enjoyed it as did the other residents, the staff really do go that extra mile to make life interesting.
They are friendly and always have time for a chat even though they are usually busy and the tea flows freely.
We as a family think we have found a wonderful home for our mum, she's well fed, warm, clean and most important well cared for.

How likely would you be to recommend Norton Lees Hall and Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Kath Lindley, Home Manager at Norton Lees Hall and Lodge responded to this review on 26 Jun 2017:

Many thanks for the review of Norton Lees Hall & Lodge. We really value the feedback that you have given us. I am pleased to hear that you feel your mum is well cared for. We feel that giving the residents a range of activities to participate in is essential to them maintaining a good quality of life so I am glad that your mum enjoys them along with the trips out. Kind regards

My Dad just had a week's Respite at Norton Lees Lodge. Having managed care homes in the past my expectations were high. I can't praise this place enough, my dad was well cared for giving me and my mum a stress-free break. The staff are caring, on the ball and nothing is too much trouble. Thank you for looking after him so well.

How likely would you be to recommend Norton Lees Hall and Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cheryl Green, Care Home Manager at Norton Lees Hall and Lodge responded to this review on 08 Nov 2016:

Thank you for such a positive review of our care home.
We are so pleased that you were happy with the care your father received. It is lovely that your mother was able to have a relaxing break too.
Our staff do work hard to make sure all the residents are well cared for and that they enjoy their stay as much as possible.
It was a pleasure to care for your father.
Thank you again.
Kind regards.

We have found that all the staff are fantastic and very caring with residents and visitors alike. Very friendly and helpful, the manageress, there's nothing that is too much trouble for her. She must be one of the best managers in your industry.

How likely would you be to recommend Norton Lees Hall and Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharron Whaley, Home Manager at Norton Lees Hall and Lodge responded to this review on 08 Aug 2016:

Thank you for taking the time to leave this review, we really do appreciate the feedback we get. At Norton Lees Hall, we strive to create a welcoming and relaxed atmosphere, to ensure all residents feel at ease and comfortable with the environment and team.

Our team of compassionate staff aim to maintain a comfortable and friendly atmosphere within the home where residents can feel at ease, socialise and take part in activities. We are pleased to hear your relative has settled into Norton Lees Hall and that your family feel supported.

A wonderful experience. Staff are very kind and helpful. Lovely room. Hopefully my relative will be very happy with her new home.

How likely would you be to recommend Norton Lees Hall and Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharron Whaley, Home Manager at Norton Lees Hall and Lodge responded to this review on 08 Jul 2016:

Thank you for taking the time to leave this review, we really do appreciate the feedback we get. At Norton Lees Hall, we strive to create a welcoming and relaxed atmosphere, to ensure all residents feel at ease and comfortable with the environment and team. We are pleased to hear your family member is settling in.

I visit my cousin along with my wife on a weekly basis. We had visited her in her home prior to her going to live in Norton Lees Hall and had noticed her gradual declining over the last months of her living alone. It is good to see her so happy and content and to witness the care she receives from all staff. They have an excellent rapport with her and we can see they understand her.

How likely would you be to recommend Norton Lees Hall and Lodge? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Sharron Whaley, Home Manager at Norton Lees Hall and Lodge responded to this review on 15 Mar 2016:

Thank you for taking the time to leave this review, we really do appreciate the feedback we receive about our home. Our team of compassionate staff strive to understand the needs and requirements of every individual resident in order to provide them with the highest possible level of care. We are pleased to hear this has been your experience.

My sister is looked after very well. She was reluctant to join in and mix at first but has now settled in. I feel better knowing she is being cared for. The staff are very friendly and helpful. I have visited many homes and this is by far the best.

How likely would you be to recommend Norton Lees Hall and Lodge? Extremely Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sharron Whaley, Home Manager at Norton Lees Hall and Lodge responded to this review on 05 Feb 2016:

Thank you for taking the time to leave a review for us, we really do value the feedback. Our team of compassionate staff aim to maintain a comfortable and friendly atmosphere within the home where residents can feel at ease, socialise and take part in activities. We are pleased to hear your sister has settled into Norton Lees Hall and that your family feel supported.

Our experience has been a very good one. From visiting to find a place for our mum to present day (10 months) we cannot find anything negative. The whole team are wonderful. They are all very caring, friendly, helpful, approachable and professional.
Our mum is settled and content. We cannot thank them enough for giving us peace of mind.

How likely would you be to recommend Norton Lees Hall and Lodge? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Sharron Whaley, Home Manager at Norton Lees Hall and Lodge responded to this review on 05 Feb 2016:

Thank you for taking the time to write this review, we really do appreciate the feedback we get. Through our team of compassionate and attentive staff, we strive to provide the highest possible level of care to our residents and support their families as much as possible. We are glad your family feel at ease and are pleased with the care.

The people there were very patient with my husband, saw to his every need with him being blind, did not get nasty with him when he didn't want to get out of bed. Made sure he was bathed and looked clean, in all they were as I say very good and my husband says he would like to go there again.

How likely would you be to recommend Norton Lees Hall and Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Cheryl Green, Home Manager at Norton Lees Hall and Lodge responded to this review on 18 Jan 2016:

Thank you for taking the time to leave this review, we really do appreciate the feedback we receive about our home. Our team of compassionate staff strive to understand the needs and requirements of every individual resident to provide them with the highest possible level of care. We are pleased to hear this has been your experience.

I was lucky enough to get my aunt into Norton Lees Hall in July 2015. It is a very well run and cared for home, very clean and the staff are all wonderful with the patients. There is a doctor who calls into the home twice a week on a regular basis and also attends if anyone is needing attention in between those calls. I call to see my aunt any time of the day, morning, afternoon and evening and it is never any different, always friendly and very attentive to patients and visitors are the staff. Nothing is too much trouble for them. My aunt tells me that the meals are all very nice and she really enjoys them always leaving a clean plate. She is amazed that when she gets out of bed at night one of the carers is with her almost immediately. She doesn't understand that the little carpet she stands on sets a buzzer off to alert the staff she is out of bed. Fabulous!!

How likely would you be to recommend Norton Lees Hall and Lodge? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Sharron Whaley, Home Manager at Norton Lees Hall and Lodge responded to this review on 14 Dec 2015:

Thank you for taking the time to leave this review, we really do appreciate the feedback we get. The staff at Norton Lees Hall are committed to providing a pleasant, safe and helpful living environment for our residents and we are pleased to hear that your auntie is happy at the home.

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