Norton Lees Care Home

156 Warminster Road, Norton Lees, Sheffield S8 8PQ
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6.4 27 Reviews
  • Norton Lees Care Home, Sheffield
Recently acquired by Agincare, Norton Lees Care Home is situated in a quiet residential area in the suburbs of Sheffield. It is a valued part of the local community, offering convenient access to nearby amenities, including local shops, a doctor’s surgery, and a library. The home is cosy and inviting, designed to maintain a non-clinical atmosphere that creates a genuine home-from-home experience.

The care home features 80 spacious en-suite bedrooms, some of which can accommodate couples. Each bedroom’s front door has a unique colour and style, adding to the homely feel. While the bedrooms are fully furnished, they also provide a blank canvas for personalisation with residents' own photos, pictures, and soft furnishings.

Upon moving in, residents are supported by a dedicated team to ensure the transition is as seamless as possible. Norton Lees Care Home offers an all-inclusive fee covering essentials such as towels, bedding, laundry, meals, and personalised care. Residents simply bring their personal belongings to make the space their own, while the team takes care of everything else.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £895 – £1200
  • Self-Funded Residential Dementia Care: £1000 – £1500
  • RESPITE Self-Funded Residential Care: £895 – £1200
  • RESPITE Self-Funded Residential Dementia Care: £1000 – £1500

These prices are only a guideline, please contact Norton Lees Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Lydia Hardie (Registered Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2022

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Visitors welcome at anytime.

Parking

  • Free on-site parking.

Norton Lees Care Home Reviews (27)

6.4

Norton Lees Care Home has a Review Score of 6.4 (6.424) out of 10, based on 6 reviews in the last 2 years.
Over all time Norton Lees Care Home has 27 reviews.

Overall Experience
  • 17
  • 3
  • 0
  • 3
  • 4
Date Published
  • 27
  • 5
  • 6
  • 6
  • 21
Reviewer Connection to Norton Lees Care Home
  • 11
  • 5
  • 3
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 27, showing 21-27
Review from Alan B (Son of Resident) published on 9 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found that all the staff are fantastic and very caring with residents and visitors alike. Very friendly and helpful, the manageress, there's nothing that is too much trouble for her. She must be one of the best managers in your industry.
Reply from Sharron Whaley, Home Manager at Norton Lees Care Home

Thank you for taking the time to leave this review, we really do appreciate the feedback we get. At Norton Lees Hall, we strive to create a welcoming and relaxed atmosphere, to ensure all residents feel at ease and comfortable with the environment and team.


Our team of compassionate staff aim to maintain a comfortable and friendly atmosphere within the home where residents can feel at ease, socialise and take part in activities. We are pleased to hear your relative has settled into Norton Lees Hall and that your family feel supported.

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Review from Mike N (Nephew of Resident) published on 8 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful experience. Staff are very kind and helpful. Lovely room. Hopefully my relative will be very happy with her new home.
Reply from Sharron Whaley, Home Manager at Norton Lees Care Home

Thank you for taking the time to leave this review, we really do appreciate the feedback we get. At Norton Lees Hall, we strive to create a welcoming and relaxed atmosphere, to ensure all residents feel at ease and comfortable with the environment and team. We are pleased to hear your family member is settling in.

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Review from Keith F (Cousin of Resident) published on 16 March 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my cousin along with my wife on a weekly basis. We had visited her in her home prior to her going to live in Norton Lees Hall and had noticed her gradual declining over the last months of her living alone. It is good to see her so happy and content and to witness the care she receives from all
staff. They have an excellent rapport with her and we can see they understand her.
Reply from Sharron Whaley, Home Manager at Norton Lees Care Home

Thank you for taking the time to leave this review, we really do appreciate the feedback we receive about our home. Our team of compassionate staff strive to understand the needs and requirements of every individual resident in order to provide them with the highest possible level of care. We are pleased to hear this has been your experience.

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Review from D B (Sister of Resident) published on 7 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister is looked after very well. She was reluctant to join in and mix at first but has now settled in. I feel better knowing she is being cared for. The staff are very friendly and helpful. I have visited many homes and this is by far the best.
Reply from Sharron Whaley, Home Manager at Norton Lees Care Home

Thank you for taking the time to leave a review for us, we really do value the feedback. Our team of compassionate staff aim to maintain a comfortable and friendly atmosphere within the home where residents can feel at ease, socialise and take part in activities. We are pleased to hear your sister has settled into Norton Lees Hall and that your family feel supported.

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Review from Richard W (Son of Resident) published on 5 February 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience has been a very good one. From visiting to find a place for our mum to present day (10 months) we cannot find anything negative. The whole team are wonderful. They are all very caring, friendly, helpful, approachable and professional.
Our mum is settled and content. We cannot thank them
enough for giving us peace of mind.
Reply from Sharron Whaley, Home Manager at Norton Lees Care Home

Thank you for taking the time to write this review, we really do appreciate the feedback we get. Through our team of compassionate and attentive staff, we strive to provide the highest possible level of care to our residents and support their families as much as possible. We are glad your family feel at ease and are pleased with the care.

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Review from C M (Wife of Resident) published on 19 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The people there were very patient with my husband, saw to his every need with him being blind, did not get nasty with him when he didn't want to get out of bed. Made sure he was bathed and looked clean, in all they were as I say very good and my husband says he would like to go there again.
Reply from Cheryl Green, Home Manager at Norton Lees Care Home

Thank you for taking the time to leave this review, we really do appreciate the feedback we receive about our home. Our team of compassionate staff strive to understand the needs and requirements of every individual resident to provide them with the highest possible level of care. We are pleased to hear this has been your experience.

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Review from Diana (Niece of Resident) published on 14 December 2015 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was lucky enough to get my aunt into Norton Lees Hall in July 2015. It is a very well run and cared for home, very clean and the staff are all wonderful with the patients. There is a doctor who calls into the home twice a week on a regular basis and also attends if anyone is needing attention in between
those calls. I call to see my aunt any time of the day, morning, afternoon and evening and it is never any different, always friendly and very attentive to patients and visitors are the staff. Nothing is too much trouble for them. My aunt tells me that the meals are all very nice and she really enjoys them always leaving a clean plate. She is amazed that when she gets out of bed at night one of the carers is with her almost immediately. She doesn't understand that the little carpet she stands on sets a buzzer off to alert the staff she is out of bed. Fabulous!!
Reply from Sharron Whaley, Home Manager at Norton Lees Care Home

Thank you for taking the time to leave this review, we really do appreciate the feedback we get. The staff at Norton Lees Hall are committed to providing a pleasant, safe and helpful living environment for our residents and we are pleased to hear that your auntie is happy at the home.

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Current Review Score: 6.4 (6.424)

Overview of Review Score

The Review Score of 6.4 (6.424) out of 10 for Norton Lees Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 3.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.4 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.986 for Norton Lees Care Home is calculated as follows: ( (12 Excellents x 5) + (26 Goods x 4) + (3 Satisfactorys x 3) + (7 Poors x 2) + (22 Very Poors x 1) ) ÷ 70 Ratings = 2.986
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.438 Points relating to the number of positive Reviews for Norton Lees Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16. 3 Positive Reviews ÷ 16 = 0.188
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

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