Your Review & Ratings

We welcome reviews from residents/service users and their family/friends. Your review will help others to make an informed decision about the care provider they choose. If you have a serious allegation of negligence or wish to make a formal complaint please refer to our complaints page.


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Review from () published on XX XXXX 202X

Overall Experience:  stars

Facilities stars
Care / Support stars
Cleanliness stars
Treated with Dignity stars
Food & Drink stars
Staff stars
Activities stars
Management stars
Safety / Security stars
Rooms stars
Value for Money stars

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Latest Reviews for Victoria House Care Home

stars
stars 27 August 2025
I am really happy with my father in law's care, he seems happy. Care staff are friendly.
Review from M D (Son-in-law of Resident/Service User)
stars
stars 26 August 2025
My experience has been good great people who look after you nothing is to much trouble for them very friendly people to meet excellent service manager and carers.
Review from J D (Resident / Service User)
stars
stars 22 August 2025
I find that the staff are all lovely, my brother seems happy and that's the main thing.
Review from Susan D (Sister of Resident/Service User)
stars
stars 25 July 2025
I am extremely happy with the care my mother is receiving, the staff are amazing. I would recommend Victoria House to anybody. My mother is very happy with her stay and loved it. Thank you.
Review from Steven S (Son of Resident/Service User)
stars
stars 21 July 2025
My mom spent 4 1/2 years at Victoria House and was wonderfully cared for throughout. She spent many hours dancing, singing and crafting her days away. The care and attention she received and the assistance provided to me have been fabulous. I can't thank everyone involved enough.
Review from Andy O (Son of Resident/Service User)
stars
stars 03 July 2025
Victoria House is a great care home they give the best care to my father-in-law. Staff are great at what they and are very friendly. I would recommend.
Review from Katie P (Daughter-in-law of Resident/Service User)
stars
stars 03 July 2025
Overall seems to be happy and settled.
Review from Martin B (Nephew of Resident/Service User)
stars
stars 02 July 2025
I am really happy with my brother's care, staff are lovely.
Review from Mandy C (Sister of Resident/Service User)
stars
stars 02 July 2025
Happy to have my aunt somewhere safe and she's being well looked after. My aunt compliments the staff and the care she is receiving.
Review from Beverley B (Niece of Resident/Service User)
stars
stars 02 July 2025
Really happy with the care my dad gets staff are friendly have that they keep them active and they get to do activities.
Review from Karl M (Son of Resident/Service User)
stars
stars 02 July 2025
My brother in law has settled in very well. Staff very supportive and caring. Staff helpful to family members.
Review from Jacqueline P (Sister-in-law of Resident/Service User)
stars
stars 18 June 2025
We are so happy with my father-in-law's care, and we have seen such an improvement in him since his arrival. His mobility and food intake have improved, my father-in-law has good relationships with his carers and does have his favourites.
Review from Sarah E (Daughter-in-law of Resident/Service User)
stars
stars 18 June 2025
Mother settled well, care is exceptional as resident can be difficult, is happy and is more social than has been for past few years.
Review from J G (Daughter of Resident/Service User)
stars
stars 18 June 2025
I am very happy with the care my grandma is receiving at Victoria Residential Home; she is very settled and happy.
Review from M G (Grandson of Resident/Service User)
stars
stars 16 June 2025
Excellent. Happy with mum's care.
Review from Stephen O (Son of Resident/Service User)
stars
stars 23 May 2025
The care provided for my mother has always been exceptional from all staff at the care home. I requested that my mother be able to virtually attend her usual Church service and this was immediately organised to the benefit of all residents. The care home consider not just practical and emotional needs, but also ensuring residents are stimulated eg Ve day activities, Chicks, Singers, colouring etc. I have no concerns and would recommend.
Review from R A (Daughter of Resident/Service User)
stars
stars 21 May 2025
I am really happy with my dad's care. Staff are lovely, and always there when needed.
Review from H M (Daughter of Resident/Service User)
stars
stars 17 April 2025
Mum has settled in really well. Staff really good.
Review from G M (Daughter of Resident/Service User)
stars
stars 02 April 2025
Friendly staff, good meals, care for residents
Review from J B (Sister of Resident/Service User)
stars
stars 01 April 2025
Very friendly staff, give good care to residents
Review from I S (Brother-in-law of Resident/Service User)