Victoria House Care Home

Low Grange Crescent, Belle Isle, Leeds LS10 3EB

Victoria Care Leeds is one of the most reputable providers of Residential (Care Home), Transitional, Respite and Domiciliary (Home Care) for the elderly in the South West of Leeds. Accredited by the Care Quality Commission, Victoria Care Leeds are able to offer a wide variety of care to clients throughout Leeds and Wakefield, and can accommodate residents at Victoria House Residential Home from anywhere in the UK. If you are looking for a Care Home or Home Care in Leeds or Wakefield.

Owner: Inniscastle Care Ltd

Person in charge: Eduard Lavelle (Finance Director/Manager)

Local Authority / Social Services: Leeds City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 41 Service Users

Registered Care Categories*: Dementia • Eating Disorders • Learning Disability • Mental Health Condition • No Medical Intervention • Old Age • Physical Disability • Sensory Impairment • Substance Misuse

Specialist Care Categories: Alzheimer's • Hearing Impairment & Deafness • Stroke

Admission Information: Ages 60+.

Single Rooms: 35

Shared Rooms: 3

Rooms with ensuite WC: 38

Weekly Charges Guide: Personal Care Single £509 – £650 (These prices are only a guideline, please contact Victoria House Care Home to find out the exact price for your requirements.)

Facilities & Services: Palliative Care • Day Care • Respite Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

Large off street car park

Latest Care Quality Commission* Report on Victoria House Care Home: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.5 (maximum of 10) for Victoria House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews over all time. This Average Rating is also the rating value for Victoria House Care Home in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 11 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.545 for Victoria House Care Home is calculated as follows: ( (108 Excellents x 5) + (62 Goods x 4) + (6 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 178 Ratings = 4.545

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Victoria House Care Home is based on 11 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 8.2 positive Reviews (41 registered maximum number of service users ÷ 5). 11 Reviews ÷ 8.2 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.5 Victoria House Care Home has a Review Score of 9.5 (9.545) from 15 Reviews


Average Ratings

  • Excellent
    10
  • Good
    5
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Victoria House Care Home?

  • Extremely LIKELY
    13
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Victoria House Care Home

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    4
  • Granddaughter of Resident/Service User
    1
  • Resident / Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

Staff are always friendly and helpful. Residents appear to be comfortable and happy.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

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Average Rating:   4.5 out of 5

A friendly, calm, welcoming home, staffed by kind people. Mum is always treated with respect and dignity. The home is always warm and clean. It is not a palace but fulfils its needs well. The overall impression is of kindness and care and that trumps all other considerations from the point of view of the close family.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

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Average Rating:   4.7 out of 5

My grandma has been in Victoria House for a couple of years now, the home is always clean. The staff are very friendly and welcoming. Any problems are dealt with in a fast and professional way. My grandma enjoys taking part in any day trips and the daily activities that staff do and she also tells me the food is lovely with plenty of options to choose from. Overall, I feel my grandma is very well looked after here and she is happy to be here.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

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Average Rating:   5 out of 5

Although my relative was only here a short time, she was made very helpful, nothing was too much trouble. Her room was very comfortable. The place was very clean and she enjoyed her meals. Excellent all round. Thank you.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

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Average Rating:   5 out of 5

The care home looks after Mum well and are very helpful if anyone needs a hand.

How likely would you be to recommend Victoria House Care Home? Likely

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Average Rating:   4 out of 5

The staff at Victoria House do an excellent job of caring for my mother, she can be awkward to deal with. She regularly refuses to go to bed on a night, insisting on sleeping in a chair in the lounge. The staff show great patience in dealing with her because this habit of sleeping in the chair causes her neck to be painful and her bottom to be sore both of these areas are treated appropriately and her doctor is always called when necessary. Due to my mother's great age 100 and independent, awkward nature she occasionally falls. I am always notified and reassured that she is ok.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Home very clean and tidy. The management always available to discuss my mum's requirements, staff always considerate and helpful to my mum and family.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

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Average Rating:   4.9 out of 5

My husband stayed 5 separate weeks for respite and enjoyed his visits.
Staff are always friendly. People there are friendly, painting or looking at books they all seemed quite happy. The atmosphere was very good.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Staff overall is helpful and pleasant. The bedrooms are clean and comfortable food especially good thanks to the chef.

How likely would you be to recommend Victoria House Care Home? Likely

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Average Rating:   3.8 out of 5

Eduard Lavelle, Manager at Victoria House Care Home responded to this review on 16 Mar 2018:

I'm disappointed to hear that you are not happy with the management team at Victoria House. I have been informed that this is partly due to the management team deciding not to provide a £2.4k bath hoist in your chosen bedroom. We do have three communal bathrooms on our ground floor all of which have bath hoists fitted.

The home has a fantastic team who are both professional and caring.
My father considered Victoria House his home and had many friends and we as a family were constantly reassured he was happy and well cared for.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

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Average Rating:   4.6 out of 5

My experience with this care home is all positive from the friendly approachable staff to the care they provided. They kept us informed throughout everything and provided an excellent amount of care for my father. I would highly recommend.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

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Average Rating:   4 out of 5

The review was good, any problems had been dealt with quickly and efficiently. Staff and residents work well together.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

A staff are very caring and treat me with dignity and respect.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

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Average Rating:   4.4 out of 5

Mum in care home from 4/9/15 to 1/2/16 when she passed away, mum had dementia and from the start the care provided was brilliant, they played games, motivational and music and TV. When mum wasn't able to eat much and her appetite was not good they would try her with different food. Palliative care was needed and the home was able to provide this without moving mum to a nursing home which was great as with dementia it is difficult for them to get used to different people. Palliative care was brilliant they couldn't have done any more than they did and also cared for the relatives.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

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Average Rating:   4.8 out of 5

Mum has been here for 6 months and enjoys the home. She says the meals are sometimes repetitive but I think she's a bit fussy! The staff are always happy and helpful from managers to the cleaners. The care staff are always around. Mum's hairdresser goes to the home and uses the salon. The reception area looks lovely, security is good and ample care parking. I'm always informed of appointments and if the doctor has been called. Really happy with the care mum is receiving here.

How likely would you be to recommend Victoria House Care Home? Extremely Likely

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Average Rating:   4.1 out of 5

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