Victoria House Care Home

Low Grange Crescent, Belle Isle, Leeds LS10 3EB
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9.7 108 Reviews
  • Victoria House Care Home, Leeds
Victoria Care Leeds is one of the most reputable providers of Residential (Care Home), Transitional, Respite and Domiciliary (Home Care) for the elderly in the South West of Leeds. Accredited by the Care Quality Commission, Victoria Care Leeds are able to offer a wide variety of care to clients throughout Leeds and Wakefield, and can accommodate residents at Victoria House Residential Home from anywhere in the UK. If you are looking for a Care Home or Home Care in Leeds or Wakefield.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1102 – £1102
  • Self-Funded Residential Dementia Care: £1202 – £1202
  • RESPITE Self-Funded Residential Care: £1102 – £1102
  • RESPITE Self-Funded Residential Dementia Care: £1202 – £1202

The home charges Top Ups for the first six weeks of council funded respite.

These prices are only a guideline, please contact Victoria House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Inniscastle Care Ltd

Person in charge

  • Eduard Lavelle (Finance Director/Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (3)

Parking

  • Large off street car park

Victoria House Care Home Reviews (108)

9.7

Victoria House Care Home has a Review Score of 9.7 (9.704) out of 10, based on 46 reviews in the last 2 years.
Over all time Victoria House Care Home has 108 reviews.

Overall Experience
  • 77
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Date Published
  • 108
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  • 46
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Reviewer Connection to Victoria House Care Home
  • 31
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  • 7
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Total of 108, showing 1-20
Review from M D (Son-in-law of Resident) published on 27 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really happy with my father in law's care, he seems happy. Care staff are friendly.
Reply from Eduard Lavelle, Manager at Victoria House Care Home

I'm pleased to hear you are really happy with the service. Thank you for taking the time to complete an on-line review - its appreciated.

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Review from J D (Resident) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My experience has been good great people who look after you nothing is to much trouble for them very friendly people to meet excellent service manager and carers.
Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for taking the time to complete a review and for your kind words. We are glad you are happy with the team and the care received.

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Review from Susan D (Sister of Resident) published on 22 August 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find that the staff are all lovely, my brother seems happy and that's the main thing.
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Review from Steven S (Son of Resident) published on 25 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with the care my mother is receiving, the staff are amazing. I would recommend Victoria House to anybody. My mother is very happy with her stay and loved it. Thank you.
Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind words. We are all pleased to hear that mum enjoyed her stay. I will share your comments with the team.

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Review from Andy O (Son of Resident) published on 21 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mom spent 4 1/2 years at Victoria House and was wonderfully cared for throughout. She spent many hours dancing, singing and crafting her days away. The care and attention she received and the assistance provided to me have been fabulous. I can't thank everyone involved enough.
Reply from Eduard Lavelle, Manager at Victoria House Care Home

It was a pleasure to care for your mum and we are so pleased to hear that you were happy with the service and care received.I have just shared your comments with the team and I'm sure your kind words will make them feel proud about the job they do.Take care and thank you

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Review from Katie P (Daughter-in-law of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Victoria House is a great care home they give the best care to my father-in-law. Staff are great at what they and are very friendly. I would recommend.
Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for taking the time to complete a review. Your kind words and acknowledgment make a difference to the team.

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Review from Martin B (Nephew of Resident) published on 3 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall seems to be happy and settled.
Reply from Eduard Lavelle, Manager at Victoria House Care Home

We are pleased to hear your uncle is settled and happy.Thanks for the kind words.

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Review from Mandy C (Sister of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really happy with my brother's care, staff are lovely.
Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind words - its greatly appreciated.

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Review from Beverley B (Niece of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Happy to have my aunt somewhere safe and she's being well looked after. My aunt compliments the staff and the care she is receiving.
Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for taking the time to complete an on line review - we are pleased to hear you are happy with the care being received.

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Review from Karl M (Son of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really happy with the care my dad gets staff are friendly have that they keep them active and they get to do activities.
Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind words. I'm pleased you happy with the care being received and the homes activities.

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Review from Jacqueline P (Sister-in-law of Resident) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother in law has settled in very well. Staff very supportive and caring. Staff helpful to family members.
Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for posting a review. We are pleased to hear that your brother in law has settled and that you find staff supportive and caring.Its appreciated.

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Review from Sarah E (Daughter-in-law of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are so happy with my father-in-law's care, and we have seen such an improvement in him since his arrival. His mobility and food intake have improved, my father-in-law has good relationships with his carers and does have his favourites.
Reply from Eduard Lavelle, Manager at Victoria House Care Home

We are so pleased to hear that you are happy with the service. We are glad you can see an improvement in your father-in-law. Thank you for taking the time to complete a review - I will pass your kind words to the team.

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Review from J G (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother settled well, care is exceptional as resident can be difficult, is happy and is more social than has been for past few years.
Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for taking the time to complete a review - your kind words make a difference. We are all pleased to hear that mum has settled well.

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Review from M G (Grandson of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my grandma is receiving at Victoria Residential Home; she is very settled and happy.
Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your review. We are pleased to hear you are happy with the service.

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Review from Stephen O (Son of Resident) published on 16 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent. Happy with mum's care.
Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for taking the time to complete a review. We are glad you are happy with the service and the care.

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Review from R A (Daughter of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided for my mother has always been exceptional from all staff at the care home. I requested that my mother be able to virtually attend her usual Church service and this was immediately organised to the benefit of all residents. The care home consider not just practical and emotional needs,
but also ensuring residents are stimulated eg Ve day activities, Chicks, Singers, colouring etc.
I have no concerns and would recommend.
Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind words - its greatly appreciated.

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Review from H M (Daughter of Resident) published on 21 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am really happy with my dad's care. Staff are lovely, and always there when needed.
Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you so much for taking the time to leave a review. I am pleased to hear that you are happy with the care your father is receiving.

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Review from G M (Daughter of Resident) published on 17 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has settled in really well. Staff really good.
Reply from Eduard Lavelle, Manager at Victoria House Care Home

We are pleased to hear that mum is settling in well. Thank you for taking the time to complete a review - its greatly appreciated.

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Review from J B (Sister of Resident) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly staff, good meals, care for residents
Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for taking the time to complete a review. I'm pleased to hear you are happy with the service.Your kind comments are appreciated.

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Review from I S (Brother-in-law of Resident) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly staff, give good care to residents
Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for taking time to submit a review. Your kind words and time are greatly appreciated.

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Victoria House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.704 for Victoria House Care Home is calculated as follows: ( (429 Excellents x 5) + (97 Goods x 4) + (17 Satisfactorys x 3) + (8 Very Poors x 1) ) ÷ 551 Ratings = 4.704
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Victoria House Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Sep 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Victoria House Care Home

What types of Care is Victoria House Care Home registered for?

Older Person Care, Dementia, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Victoria House Care Home have?

There are 37 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Victoria House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victoria House Care Home to the centre of Leeds?

2.0 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria House Care Home to verify any information. View our terms and conditions. Victoria House Care Home has an Enhanced Service - more info.