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Care Provided by Victoria House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The home charges Top Ups for the first six weeks of council funded respite.
The price(s) shown are provided by the care home. Contact Victoria House Care Home for full pricing details and T&Cs.
Contact Victoria House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Inniscastle Care Ltd
- Private Owned
Person in charge
- Eduard Lavelle(Finance Director/Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2011
- Number of floors: 2
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (3)
Visiting
- everybody is welcome
Parking
- Large off street car park
Victoria House Care Home Reviews (114)
Victoria House Care Home has a Review Score of 9.8 (9.798) out of 10, based on 43 reviews in the last 2 years.
Over all time Victoria House Care Home has 114 reviews.
Mum moved into Victoria House after a bad fall at home and failing health, unfortunately we were just going into lockdown so couldn't see her face to face for a while but had regular video calls with her with the support or staff. She was treated with respect and when her health deteriorated even further and she was put on end of life care, we made the decision for her to be cared for in Victoria House instead of going into hospital. We were kept informed about her needs at all time and could visit at any time of day or night. She sadly passed away in February with her family by her side. My mum and all the family were treated with the utmost respect at this very difficult time and the staff were amazing. I would not hesitate to recommend Victoria House to friends and family.
Thank you so much for your kind words - the team will be so happy when I share your comments.
Happy with care, very good.
Thank you for your kind words which I will share with the team.
My brother is very happy in his care home which makes myself and my other brothers happy also.
Thank you for your kind words which I will share with the whole team - it means a lot.
My auntie has gone into the care home and she seems very happy. She says the staff look after her very well and do all they can for her. She likes her room and enjoys all the company of staff.
Thank you for your kind words, which I will pass on to the team.
My relative is really happy here. The staff are wonderful and caring and I am happy to leave her in their care.
Thank you very much for your kind words which I will pass on to the team as it will make them proud.
Was recommended by a friend whose mum was a resident, so glad she did. The staff do a sterling job, don't know how they do it and still keep smiling. I like that they do things to keep the residents motivated and happy. Keep up the good work.
Thank you for your kind comments - which I will share with the team. It will make their day - as they are very passionate about the care they deliver.
Dad has settled in, he likes his room which is always clean and tidy. The staff are pleasant but some interact with the residents more than others. Photos of activities are on social media but not everyone has access to them, maybe display some in the lounges? Staff don't wear name badges, residents struggle to remember names. Overall we are happy with Dad's care. Health issues are dealt with quickly and efficiently.
Thank you for your feedback. We really do appreciate all feedback and have taken your comments on board. We will review our name badges and ensure that all our staff are always wearing them and we will speak to our Activities Co-ordinator to ensure activities are displayed within the home. Thanks for the valuable feedback - which we will implement to improve our service for all.
All the staff are so caring and thank you all so much for your incredible work and care. Thanks for all you do each day, very much appreciated.
Thank you for your kind words - which i will pass onto the team. It really does mean a lot.
All the staff are very caring. Worth their weight in gold.
Thank you for your kind words - it means a lot to everyone here.
Lovely care home. My mother-in-law is very well looked after. Her room is lovely and clean and the staff are very caring and approachable.
Thank you for your kind comments - which staff will be pleased to read.
I cannot thank Victoria House Care Home enough for the care she has had and continues to have since she arrived in November. From day 1 they have made her feel at home and are so caring. She is treated with dignity and nothing is too much trouble for the staff. These past few months have been a real rollercoaster with my mum's health but the staff have been amazing. We are always welcomed with a smile when we visit. Thank you Victoria House.
Thank you for your comments - staff will pleased to read your kind words.
My father appeared to go without medication for a few hours on certain nights as a result of the staff's lack of training in administering it. Father was hospitalized for a few weeks because of what seemed to be the absence of experienced staff.
The treatment of my father at Victoria House leaves me feeling both regretful and guilty. My father's hospitalization was caused by the absence of experienced staff. It appears that some staff members have negative attitudes towards my father. I did not appreciate the rude carers who shouted at my father. My family has received my wishes. If I must be institutionalized, I would rather give up my life than accept Victoria House.
We are very sorry to hear that you were disappointed with the experience of our service. We pride ourselves on our great care delivery and our wonderful and fully trained staff team. We are also very proud of how responsive we are to all and any families who have any specific incidents or issues....
Very helpful, friendly carers who do their very best under a demanding job. Always answered questions I've had and the staff in the office also kept me informed of anything that had happened and updated me. Willing to help when needed in a friendly and professional manner. Making a very sad situation for me and the family assuring us with kindness.
All the staff are friendly. Regular food and drinks throughout the day.
Nothing is too much trouble.
A neat and tidy home with high consideration for residents' welfare. Our mother was at Victoria House for seven weeks and was capable for discharge home after her stay. Her condition improved dramatically whilst in care at Victoria House.
Thank you for your kind comments. The team will be pleased to hear that mum's stay enabled her to return home safely.
Staff are very friendly. Rooms are clean but a lot of my mum's things go missing and they have her name in.
We have recently purchased a clothes labelling machine to improve this further. Should you have any items that go missing - just let the service manager know and the head housekeeper will find the items for you.
Just cannot complain.
The staff are very good and look after the patients very well.
My mum is very calm and contented since she moved into Victoria House Care Home. I am kept well informed by staff if she has any problems.
She was there for three days and had four falls. Had a head injury. Went back into the hospital with dehydration. She said she was shouted at for standing up. They stated she was doubly incontinent. If asked Mum would use the toilet.
Visiting was restricted and you had to give two days' notice. No slots for us to visit for two weeks. Although, they opened to anyone on 16th December for a Carol concert. They also said Mum had dementia, she did not have a diagnosis of dementia. She did have delirium.
Clothes went missing in that short space of time. Mum was admitted back to the Hospital and unfortunately passed away. Don't send your loved one here!
We do accept clients for a short period of time, where they are reviewed by the clinical teams in the community before moving to their next destination.
If a client is deemed high risk of falls - as was the...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 September 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
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