Search...

Victoria House Care Home

Low Grange Crescent, Belle Isle, Leeds, West Yorkshire LS10 3EB
Victoria House Care Home Logo
Jobs
Victoria House Care Home logo
Victoria House Care Home, Leeds
Victoria House Care Home, Leeds
Victoria House Care Home, Leeds

Victoria Care Leeds is one of the most reputable providers of Residential (Care Home), Transitional, Respite and Domiciliary (Home Care) for the elderly in the South West of Leeds. Accredited by the Care Quality Commission, Victoria Care Leeds are able to offer a wide variety of care to clients throughout Leeds and Wakefield, and can accommodate residents at Victoria House Residential Home from anywhere in the UK. If you are looking for a Care Home or Home Care in Leeds or Wakefield.

Care Provided by Victoria House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,334 - £1,334£1,454 - £1,454
Residential Dementia Care£1,334 - £1,334£1,454 - £1,454

The home charges Top Ups for the first six weeks of council funded respite.

Contact Victoria House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Inniscastle Care Ltd
  • Private Owned

Person in charge

  • Eduard Lavelle(Finance Director/Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (3)

Visiting

  • everybody is welcome

Parking

  • Large off street car park

Victoria House Care Home Reviews (114)

Submit a Review
9.8

Victoria House Care Home has a Review Score of 9.8 (9.798) out of 10, based on 43 reviews in the last 2 years. Over all time Victoria House Care Home has 114 reviews.

Submit Review
Filter Reviews
Overall Experience
Date Published
Reviewer Connection to Victoria House Care Home
Loading...
Showing 114 reviews matching selected criteria
Review from K R (Son of Resident) published on 10 September 2024 Submitted via Website
Overall Experience

Mum moved into Victoria House after a bad fall at home and failing health, unfortunately we were just going into lockdown so couldn't see her face to face for a while but had regular video calls with her with the support or staff. She was treated with respect and when her health deteriorated even further and she was put on end of life care, we made the decision for her to be cared for in Victoria House instead of going into hospital. We were kept informed about her needs at all time and could visit at any time of day or night. She sadly passed away in February with her family by her side. My mum and all the family were treated with the utmost respect at this very difficult time and the staff were amazing. I would not hesitate to recommend Victoria House to friends and family.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you so much for your kind words - the team will be so happy when I share your comments.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Peter B (Brother of Resident) published on 27 August 2024 Submitted via Postal Card
Overall Experience

Happy with care, very good.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind words which I will share with the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Pauline H (Sister of Resident) published on 6 August 2024 Submitted via Postal Card
Overall Experience

My brother is very happy in his care home which makes myself and my other brothers happy also.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind words which I will share with the whole team - it means a lot.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from T W (Nephew of Resident) published on 19 July 2024 Submitted via Postal Card
Overall Experience

My auntie has gone into the care home and she seems very happy. She says the staff look after her very well and do all they can for her. She likes her room and enjoys all the company of staff.

Reply from Eduard Lavelle, manager at Victoria House Care Home

Thank you for your kind words, which I will pass on to the team.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Dianne W (Relative of Resident) published on 27 June 2024 Submitted via Postal Card
Overall Experience

My relative is really happy here. The staff are wonderful and caring and I am happy to leave her in their care.

Reply from Eduard Lavelle, manager at Victoria House Care Home

Thank you very much for your kind words which I will pass on to the team as it will make them proud.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A W (Wife of Resident) published on 21 June 2024 Submitted via Postal Card
Overall Experience

Was recommended by a friend whose mum was a resident, so glad she did. The staff do a sterling job, don't know how they do it and still keep smiling. I like that they do things to keep the residents motivated and happy. Keep up the good work.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind comments - which I will share with the team. It will make their day - as they are very passionate about the care they deliver.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A B (Daughter of Resident) published on 21 June 2024 Submitted via Postal Card
Overall Experience

Dad has settled in, he likes his room which is always clean and tidy. The staff are pleasant but some interact with the residents more than others. Photos of activities are on social media but not everyone has access to them, maybe display some in the lounges? Staff don't wear name badges, residents struggle to remember names. Overall we are happy with Dad's care. Health issues are dealt with quickly and efficiently.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your feedback. We really do appreciate all feedback and have taken your comments on board. We will review our name badges and ensure that all our staff are always wearing them and we will speak to our Activities Co-ordinator to ensure activities are displayed within the home. Thanks for the valuable feedback - which we will implement to improve our service for all.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Linda G (Daughter of Resident) published on 20 June 2024 Submitted via Postal Card
Overall Experience

All the staff are so caring and thank you all so much for your incredible work and care. Thanks for all you do each day, very much appreciated.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind words - which i will pass onto the team. It really does mean a lot.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from M G (Son-in-law of Resident) published on 20 June 2024 Submitted via Postal Card
Overall Experience

All the staff are very caring. Worth their weight in gold.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind words - it means a lot to everyone here.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from E J (Son-in-law of Resident) published on 19 June 2024 Submitted via Postal Card
Overall Experience

Lovely care home. My mother-in-law is very well looked after. Her room is lovely and clean and the staff are very caring and approachable.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind comments - which staff will be pleased to read.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Y J (Daughter of Resident) published on 19 June 2024 Submitted via Postal Card
Overall Experience

I cannot thank Victoria House Care Home enough for the care she has had and continues to have since she arrived in November. From day 1 they have made her feel at home and are so caring. She is treated with dignity and nothing is too much trouble for the staff. These past few months have been a real rollercoaster with my mum's health but the staff have been amazing. We are always welcomed with a smile when we visit. Thank you Victoria House.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your comments - staff will pleased to read your kind words.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A T (Daughter of Resident) published on 22 May 2024 Submitted via Website
Overall Experience
My father had been unwell. He was unable to obtain his medication during the night when he requested it.
My father appeared to go without medication for a few hours on certain nights as a result of the staff's lack of training in administering it. Father was hospitalized for a few weeks because of what seemed to be the absence of experienced staff.

The treatment of my father at Victoria House leaves me feeling both regretful and guilty. My father's hospitalization was caused by the absence of experienced staff. It appears that some staff members have negative attitudes towards my father. I did not appreciate the rude carers who shouted at my father. My family has received my wishes. If I must be institutionalized, I would rather give up my life than accept Victoria House.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

We are very sorry to hear that you were disappointed with the experience of our service. We pride ourselves on our great care delivery and our wonderful and fully trained staff team. We are also very proud of how responsive we are to all and any families who have any specific incidents or issues....  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from L B (Wife of Resident) published on 20 February 2023 Submitted via Postal Card
Overall Experience

Very helpful, friendly carers who do their very best under a demanding job. Always answered questions I've had and the staff in the office also kept me informed of anything that had happened and updated me. Willing to help when needed in a friendly and professional manner. Making a very sad situation for me and the family assuring us with kindness.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from C B (Son of Resident) published on 20 February 2023 Submitted via Postal Card
Overall Experience
Everyone has been very helpful.
All the staff are friendly. Regular food and drinks throughout the day.

Nothing is too much trouble.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from G P (Son of Resident) published on 13 February 2023 Submitted via Postal Card
Overall Experience

A neat and tidy home with high consideration for residents' welfare. Our mother was at Victoria House for seven weeks and was capable for discharge home after her stay. Her condition improved dramatically whilst in care at Victoria House.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind comments. The team will be pleased to hear that mum's stay enabled her to return home safely.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
No Rating
Review from Pamela C (Daughter of Resident) published on 9 February 2023 Submitted via Postal Card
Overall Experience

Staff are very friendly. Rooms are clean but a lot of my mum's things go missing and they have her name in.

Reply from Eduard Lavelle, Manager at Victoria House Care Home
I'm really sorry to hear that clothes have gone missing as we do take great care in making sure that clothes are returned to the correct bedrooms.

We have recently purchased a clothes labelling machine to improve this further. Should you have any items that go missing - just let the service manager know and the head housekeeper will find the items for you.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from A G (Partner of Resident) published on 8 February 2023 Submitted via Postal Card
Overall Experience

Just cannot complain.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Alan C (Son-in-law of Resident) published on 8 February 2023 Submitted via Postal Card
Overall Experience

The staff are very good and look after the patients very well.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Bob P (Son of Resident) published on 8 February 2023 Submitted via Postal Card
Overall Experience

My mum is very calm and contented since she moved into Victoria House Care Home. I am kept well informed by staff if she has any problems.

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Teresa B (Daughter of Resident) published on 3 February 2023 Submitted via Website
Overall Experience
Terrible experience. Mum was sent by the hospital for a respite period.
She was there for three days and had four falls. Had a head injury. Went back into the hospital with dehydration. She said she was shouted at for standing up. They stated she was doubly incontinent. If asked Mum would use the toilet.
Visiting was restricted and you had to give two days' notice. No slots for us to visit for two weeks. Although, they opened to anyone on 16th December for a Carol concert. They also said Mum had dementia, she did not have a diagnosis of dementia. She did have delirium.

Clothes went missing in that short space of time. Mum was admitted back to the Hospital and unfortunately passed away. Don't send your loved one here!

Reply from Eduard Lavelle, Manager at Victoria House Care Home
We are sorry to hear of your experience, as a family member, of a client in our care.
We do accept clients for a short period of time, where they are reviewed by the clinical teams in the community before moving to their next destination.

If a client is deemed high risk of falls - as was the...  

Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
No Rating
Management
Safety / Security
Rooms
Value for Money
No Rating

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 September 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

There are no news items for Victoria House Care Home.

Upcoming Events

There are no upcoming events for Victoria House Care Home.

Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Victoria House Care Home.

Accreditations

There are no accreditations posted yet for Victoria House Care Home.

Meet the Team (0)

There are no Team Members posted yet.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Victoria House Care Home to verify any information. View our terms and conditions. Victoria House Care Home has an Enhanced Service -more info.