Victoria House Care Home

Very good, excellent.

Excellent care is given to my mother great service of care.

Just wanted to say a big thank you to all the staff who made a difficult time for our family easy to bear. The care you showed my dad was of the highest quality. He enjoyed his stay with you even though it was an anxious time for him. In a world full of horror stories regarding elderly care, it was reassuring to find this wonderful gem. Heartfelt thanks to all staff who cared for my dad.

It is excellent for what it does. Much nicer than I thought. I will come back. Pleased with the staff and the food.

Staff are always friendly and helpful. Residents appear to be comfortable and happy.

Although my relative was only here a short time, she was made very helpful, nothing was too much trouble. Her room was very comfortable. The place was very clean and she enjoyed her meals. Excellent all round. Thank you.

My grandma has been in Victoria House for a couple of years now, the home is always clean. The staff are very friendly and welcoming. Any problems are dealt with in a fast and professional way. My grandma enjoys taking part in any day trips and the daily activities that staff do and she also tells me the food is lovely with plenty of options to choose from. Overall, I feel my grandma is very well looked after here and she is happy to be here.

The care home looks after Mum well and are very helpful if anyone needs a hand.

The staff at Victoria House do an excellent job of caring for my mother, she can be awkward to deal with. She regularly refuses to go to bed on a night, insisting on sleeping in a chair in the lounge. The staff show great patience in dealing with her because this habit of sleeping in the chair causes her neck to be painful and her bottom to be sore both of these areas are treated appropriately and her doctor is always called when necessary. Due to my mother's great age 100 and independent, awkward nature she occasionally falls. I am always notified and reassured that she is ok.

Home very clean and tidy. The management always available to discuss my mum's requirements, staff always considerate and helpful to my mum and family.

Staff overall is helpful and pleasant. The bedrooms are clean and comfortable food especially good thanks to the chef.

Staff are always friendly. People there are friendly, painting or looking at books they all seemed quite happy. The atmosphere was very good.

My father considered Victoria House his home and had many friends and we as a family were constantly reassured he was happy and well cared for.

My experience with this care home is all positive from the friendly approachable staff to the care they provided. They kept us informed throughout everything and provided an excellent amount of care for my father. I would highly recommend.

The review was good, any problems had been dealt with quickly and efficiently. Staff and residents work well together.

A staff are very caring and treat me with dignity and respect.

Mum in care home from 4/9/15 to 1/2/16 when she passed away, mum had dementia and from the start the care provided was brilliant, they played games, motivational and music and TV. When mum wasn't able to eat much and her appetite was not good they would try her with different food. Palliative care was needed and the home was able to provide this without moving mum to a nursing home which was great as with dementia it is difficult for them to get used to different people. Palliative care was brilliant they couldn't have done any more than they did and also cared for the relatives.

Mum has been here for 6 months and enjoys the home. She says the meals are sometimes repetitive but I think she's a bit fussy! The staff are always happy and helpful from managers to the cleaners. The care staff are always around. Mum's hairdresser goes to the home and uses the salon. The reception area looks lovely, security is good and ample care parking. I'm always informed of appointments and if the doctor has been called. Really happy with the care mum is receiving here.