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Care Provided by Victoria House Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 43 Service Users
Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Stroke
- Palliative / End of Life Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Contact Victoria House Care Home to confirm what's included and get a personalised quote:
The home charges Top Ups for the first six weeks of council funded respite.
The price(s) shown are provided by the care home. Contact Victoria House Care Home for full pricing details and T&Cs.
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Owner
- Inniscastle Care Ltd
- Private Owned
Person in charge
- Eduard Lavelle (Finance Director/Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2011
- Number of floors: 2
Room Information
- Single Rooms (37)
- Couples/Companion Rooms (3)
Visiting
- everybody is welcome
Parking
- Large off street car park
Victoria House Care Home Reviews (118)
Victoria House Care Home has a Review Score of 9.8 (9.793) out of 10, based on 42 reviews in the last 2 years.
Over all time Victoria House Care Home has 118 reviews.
When I came to home to see my mam the home is very warm and the staff are very friendly. My mam seems very settled and well looked after.
When I came to home to see my mam the home is very warm and the staff are very friendly. My mam seems very settled and well looked after.
Victoria House is well presented, clean and tidy. The staff are friendly, caring and treat patients with respect and dignity. The food is good, home-cooked and plenty of choice and good quality. The care is person-centered with family involved in the process. Highly recommend to anyone looking for...
Victoria House is well presented, clean and tidy. The staff are friendly, caring and treat patients with respect and dignity. The food is good, home-cooked and plenty of choice and good quality. The care is person-centered with family involved in the process. Highly recommend to anyone looking for a care home.
Staff are all very caring, experienced and sympathetic to residents needs. They are efficient and the home us well run with entertainment days and craft/art session for those who want to join in. Catering is good and visitors are welcomed.
Staff are all very caring, experienced and sympathetic to residents needs. They are efficient and the home us well run with entertainment days and craft/art session for those who want to join in. Catering is good and visitors are welcomed.
Dad and I have had to overcome some negative issues due to his illness. A learning curve for us...
Dad and I have had to overcome some negative issues due to his illness. A learning curve for us both.
I can honestly say without the support and care from all the staff especially the owner, manager, and senior staff we wouldn't have been able to make the family memories we have.
Dad continues to enjoy his life, he's is happy with all the support he receives. He also feels the food is very good and is well fed.
The cleanliness around the home is good too. Laundry is not as quick as he would like but they do their best to accommodate his needs.
As a daughter, I appreciate how well I am included in some of the decision-making with dads care and also will be forever grateful for going the extra mile by allowing and providing a decorated room to celebrate birthdays and Xmas for us all.
The staff treated residents with care and always helpful in a professional manner.
The staff treated residents with care and always helpful in a professional manner.
The staff were friendly and welcoming. My brother-in-law is very happy here.
The staff were friendly and welcoming. My brother-in-law is very happy here.
Excellent!
Excellent!
The care the staff give to the residents is way more than we could have hoped for. The quality of life that he enjoys is solely down to the patience and care he receives from the staff.
The care the staff give to the residents is way more than we could have hoped for. The quality of life that he enjoys is solely down to the patience and care he receives from the staff.
Well cared for, good food, nice staff.
Well cared for, good food, nice staff.
Very good standard of patient care. The staff are very supportive. All of the residents are treated with respect and dignity.
Very good standard of patient care. The staff are very supportive. All of the residents are treated with respect and dignity.
The care home and bedroom is always very clean.
The care home and bedroom is always very clean.
Good homecooked food.
Look after Grandma really well.
Loved the activity program.
She really enjoyed the singer and was singing along and smiling (not something we have seen much of)!
Good homecooked food.
Look after Grandma really well.
Loved the activity program.
She really enjoyed the singer and was singing along and smiling (not something we have seen much of)!
Cleanliness of the bedrooms, lounges and dining rooms are excellent. Mum looks forward to the singers on Tuesday and sometimes Fridays. She also enjoys the...
Cleanliness of the bedrooms, lounges and dining rooms are excellent. Mum looks forward to the singers on Tuesday and sometimes Fridays. She also enjoys the hairdresser cutting and shampooing her hair.
When I visit and see her smiling face, I know she has settled well here.
Thank you to all staff at Victoria House for your professionalism and your caring attitude.
I would highly recommend Victoria House for the well being of a family member.
Victoria House became home to my Aunt who vowed she would never move into a care home! Her health improved dramatically due to the wonderful care and good food. I never visited the home when a drink of some sort wasn’t available which is vital to wellbeing. My Aunt was always well dressed and...
The experience we have had at Victoria House prompts me to say that I would have absolutely no qualms in recommending it to other members of my family should residential care ever be needed.
Thank you all for the love and care you gave my Aunt.
Thank you so much for your kind words - which I will share with the team. We are so pleased to hear that you were happy with the care and support your Aunt received at Victoria House.
After a very short time, my Aunt settled into Victoria House. She loved the company, her Carers and the food. Nothing was too much for her Carers, they respected her and made her feel safe. She soon became part of the family and took part in all the activities she was able to, crafting, dominoes,...
After a very short time, my Aunt settled into Victoria House. She loved the company, her Carers and the food. Nothing was too much for her Carers, they respected her and made her feel safe. She soon became part of the family and took part in all the activities she was able to, crafting, dominoes, singing etc., which her Carers gently encouraged her to try. She loved her bedroom with its en-suite, though didn't spend all her time there as she liked to be in the lounge, to be with her new friends and her friendly Carers. It is a big decision to hand over a vulnerable loved one to strangers, but they were not strangers for long and quickly confirmed that we had made the right decision to choose Victoria House. But the care did not stop there, visiting family members were made to feel welcome and supported. They valued our input into the care package that was right for my Aunt. The family will always be grateful for the loving, caring experience my Aunt had during her stay there.
Mum has been coming to Victoria House for a few years as respite and absolutely loves it here.
Mum has been coming to Victoria House for a few years as respite and absolutely loves it here.
Thank you for your kind words. The team will be really pleased to know that you are happy with the service.
The staff at Victoria House are always friendly and very helpful, always busy working and looking after the residents. Mum always looks clean and tidy and her room is kept spotlessly clean and tidy too. Mum loves the staff. She likes having a laugh and a joke with them.
The staff at Victoria House are always friendly and very helpful, always busy working and looking after the residents. Mum always looks clean and tidy and her room is kept spotlessly clean and tidy too. Mum loves the staff. She likes having a laugh and a joke with them.
Dear Carol - thank you for your kind words - this means a lot to the team at Victoria House - who strive to offer a great service. I note that you are not happy with the current activities program. I know the residents loved our vocalist this Sunday (24th March) and yesterday (25th March) we had a...
Dear Carol - thank you for your kind words - this means a lot to the team at Victoria House - who strive to offer a great service. I note that you are not happy with the current activities program. I know the residents loved our vocalist this Sunday (24th March) and yesterday (25th March) we had a 'birds of prey' experience at the home, which the residents loved. I wondered if you would like to contact the home on Tel: 0113 2708 529 to make any suggestions for improvements in this area? I look forward to your response.
A really nice, friendly team with a really good support structure. Easy to approach and really helpful. Lovely surroundings.
A really nice, friendly team with a really good support structure. Easy to approach and really helpful. Lovely surroundings.
Thank you for your kind comments.
I have been treated well while I've been here. The staff are very helpful when I require assistance with anything including getting help from my GP.
I have been treated well while I've been here. The staff are very helpful when I require assistance with anything including getting help from my GP.
Staff not enough communication between staff and relatives.
Staff not enough communication between staff and relatives.
We would love the opportunity to discuss this with you and to see how we could of better met your family's needs. Please contact the home on
Tel: 0113 2708 529 to arrange a meeting to discuss. We look forward to your response.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 September 2022Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
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Awards / Recognitions (0)
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Accreditations
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