Victoria House Care Home

Low Grange Crescent, Belle Isle, Leeds LS10 3EB
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9.7 108 Reviews
  • Victoria House Care Home, Leeds
Victoria Care Leeds is one of the most reputable providers of Residential (Care Home), Transitional, Respite and Domiciliary (Home Care) for the elderly in the South West of Leeds. Accredited by the Care Quality Commission, Victoria Care Leeds are able to offer a wide variety of care to clients throughout Leeds and Wakefield, and can accommodate residents at Victoria House Residential Home from anywhere in the UK. If you are looking for a Care Home or Home Care in Leeds or Wakefield.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1102 – £1102
  • Self-Funded Residential Dementia Care: £1202 – £1202
  • RESPITE Self-Funded Residential Care: £1102 – £1102
  • RESPITE Self-Funded Residential Dementia Care: £1202 – £1202

The home charges Top Ups for the first six weeks of council funded respite.

These prices are only a guideline, please contact Victoria House Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Inniscastle Care Ltd

Person in charge

  • Eduard Lavelle (Finance Director/Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (3)

Parking

  • Large off street car park

Victoria House Care Home Reviews (108)

Total of 108, showing 81-100
9.7

Victoria House Care Home has a Review Score of 9.7 (9.704) out of 10, based on 46 reviews in the last 2 years. Over all time Victoria House Care Home has 108 reviews.

Overall Experience

  • 77
  • 26
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  • 3

Date Published

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Review from Pauline G (Daughter-in-law of Resident) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always nice and friendly.
The care home and bedroom is always very clean.

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Review from Helen R (Granddaughter of Resident) published on 9 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly environment, nice spacious rooms.
Good homecooked food.
Look after Grandma really well.
Loved the activity program.
She really enjoyed the singer and was singing along and smiling (not something we have seen much of)!

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Review from Christine K (Daughter of Resident) published on 15 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Victoria House for the past three years. The staff are professional and caring for her individual needs.
Cleanliness of the bedrooms, lounges and dining rooms are excellent. Mum looks forward to the singers on Tuesday and sometimes Fridays. She also enjoys the hairdresser
cutting and shampooing her hair.
When I visit and see her smiling face, I know she has settled well here.
Thank you to all staff at Victoria House for your professionalism and your caring attitude.
I would highly recommend Victoria House for the well being of a family member.

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Review from Linda R (Niece of Resident) published on 4 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Victoria House became home to my Aunt who vowed she would never move into a care home! Her health improved dramatically due to the wonderful care and good food. I never visited the home when a drink of some sort wasn’t available which is vital to wellbeing. My Aunt was always well dressed and clean.
The home itself is very clean, warm and welcoming. Staff have all been wonderful to Aunty and us as a family. We were very relieved that she was able to receive all the care she needed within the home right until the end of her life. All her needs and ours were met by the very caring staff during this very hard time. We were privileged to be able to be with her to the end.
The experience we have had at Victoria House prompts me to say that I would have absolutely no qualms in recommending it to other members of my family should residential care ever be needed.
Thank you all for the love and care you gave my Aunt.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you so much for your kind words - which I will share with the team. We are so pleased to hear that you were happy with the care and support your Aunt received at Victoria House.

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Review from Pauline O (Niece of Resident) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a very short time, my Aunt settled into Victoria House. She loved the company, her Carers and the food. Nothing was too much for her Carers, they respected her and made her feel safe. She soon became part of the family and took part in all the activities she was able to, crafting, dominoes,
singing etc., which her Carers gently encouraged her to try. She loved her bedroom with its en-suite, though didn't spend all her time there as she liked to be in the lounge, to be with her new friends and her friendly Carers. It is a big decision to hand over a vulnerable loved one to strangers, but they were not strangers for long and quickly confirmed that we had made the right decision to choose Victoria House. But the care did not stop there, visiting family members were made to feel welcome and supported. They valued our input into the care package that was right for my Aunt. The family will always be grateful for the loving, caring experience my Aunt had during her stay there.

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Review from Alyson M (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been coming to Victoria House for a few years as respite and absolutely loves it here.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind words. The team will be really pleased to know that you are happy with the service.

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Review from Carol D (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Victoria House are always friendly and very helpful, always busy working and looking after the residents. Mum always looks clean and tidy and her room is kept spotlessly clean and tidy too. Mum loves the staff. She likes having a laugh and a joke with them.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Dear Carol - thank you for your kind words - this means a lot to the team at Victoria House - who strive to offer a great service. I note that you are not happy with the current activities program. I know the residents loved our vocalist this Sunday (24th March) and yesterday (25th March) we had a 'birds of prey' experience at the home, which the residents loved. I wondered if you would like to contact the home on Tel: 0113 2708 529 to make any suggestions for improvements in this area? I look forward to your response.

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Review from J D (Son of Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A really nice, friendly team with a really good support structure. Easy to approach and really helpful. Lovely surroundings.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind comments.

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Review from T W (Resident) published on 20 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been treated well while I've been here. The staff are very helpful when I require assistance with anything including getting help from my GP.

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Review from Sharon O (Ex Family Member) published on 22 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I think the care my ex-husband received was very poor.
Staff not enough communication between staff and relatives.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

We are really disappointed to hear your review Sharon - especially given your recent request for your relative to remain at Victoria House.
We would love the opportunity to discuss this with you and to see how we could of better met your family's needs. Please contact the home on
Tel: 0113 2708 529 to arrange a meeting to discuss. We look forward to your response.

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Review from Ronnie P (Husband of Resident) published on 17 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good, excellent.

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Review from W N (Son of Resident) published on 11 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care is given to my mother great service of care.

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Review from Louise P (Daughter of Resident) published on 10 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Just wanted to say a big thank you to all the staff who made a difficult time for our family easy to bear. The care you showed my dad was of the highest quality. He enjoyed his stay with you even though it was an anxious time for him. In a world full of horror stories regarding elderly care, it was
reassuring to find this wonderful gem. Heartfelt thanks to all staff who cared for my dad.

Reply from Eduard Lavelle, Manager & Finance Director at Victoria House Care Home

Thank you for your kind comments - this will mean a great deal to the staff at Victoria House.

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Review from George P (Respite Resident) assisted by family/friend published on 5 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is excellent for what it does. Much nicer than I thought. I will come back. Pleased with the staff and the food.

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Review from Stephen K (Son-in-law of Resident) published on 3 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful. Residents appear to be comfortable and happy.

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Review from Susan C (Stepdaughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my relative was only here a short time, she was made very helpful, nothing was too much trouble. Her room was very comfortable. The place was very clean and she enjoyed her meals. Excellent all round. Thank you.

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Review from Samantha W (Granddaughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma has been in Victoria House for a couple of years now, the home is always clean. The staff are very friendly and welcoming. Any problems are dealt with in a fast and professional way. My grandma enjoys taking part in any day trips and the daily activities that staff do and she also tells me
the food is lovely with plenty of options to choose from. Overall, I feel my grandma is very well looked after here and she is happy to be here.

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Review from Garry R (Son of Resident) published on 26 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home looks after Mum well and are very helpful if anyone needs a hand.

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Review from Brian S (Son of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Victoria House do an excellent job of caring for my mother, she can be awkward to deal with. She regularly refuses to go to bed on a night, insisting on sleeping in a chair in the lounge. The staff show great patience in dealing with her because this habit of sleeping in the chair causes
her neck to be painful and her bottom to be sore both of these areas are treated appropriately and her doctor is always called when necessary. Due to my mother's great age 100 and independent, awkward nature she occasionally falls. I am always notified and reassured that she is ok.

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Review from Ronald S (Son of Resident) published on 22 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home very clean and tidy. The management always available to discuss my mum's requirements, staff always considerate and helpful to my mum and family.

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Victoria House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 46 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.704 for Victoria House Care Home is calculated as follows: ( (429 Excellents x 5) + (97 Goods x 4) + (17 Satisfactorys x 3) + (8 Very Poors x 1) ) ÷ 551 Ratings = 4.704

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria House Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 44 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 7 Sep 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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