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Victoria House Care Home

Low Grange Crescent, Belle Isle, Leeds, West Yorkshire LS10 3EB
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Victoria House Care Home, Leeds
Victoria House Care Home, Leeds
Victoria House Care Home, Leeds

Victoria Care Leeds is one of the most reputable providers of Residential (Care Home), Transitional, Respite and Domiciliary (Home Care) for the elderly in the South West of Leeds. Accredited by the Care Quality Commission, Victoria Care Leeds are able to offer a wide variety of care to clients throughout Leeds and Wakefield, and can accommodate residents at Victoria House Residential Home from anywhere in the UK. If you are looking for a Care Home or Home Care in Leeds or Wakefield.

Care Provided by Victoria House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 43 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,334 - £1,334£1,454 - £1,454
Residential Dementia Care£1,334 - £1,334£1,454 - £1,454

The home charges Top Ups for the first six weeks of council funded respite.

Contact Victoria House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Owner

  • Inniscastle Care Ltd
  • Private Owned

Person in charge

  • Eduard Lavelle(Finance Director/Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2011
  • Number of floors: 2

Room Information

  • Single Rooms (37)
  • Couples/Companion Rooms (3)

Visiting

  • everybody is welcome

Parking

  • Large off street car park

Victoria House Care Home Reviews (114)

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9.8

Victoria House Care Home has a Review Score of 9.8 (9.798) out of 10, based on 43 reviews in the last 2 years. Over all time Victoria House Care Home has 114 reviews.

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Showing 114 reviews matching selected criteria
Review from S M (Son of Resident) published on 24 January 2020 Submitted via Postal Card
Overall Experience

The staff treated residents with care and always helpful in a professional manner.

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Review from D S (Brother-in-law of Resident) published on 24 January 2020 Submitted via Postal Card
Overall Experience

The staff were friendly and welcoming. My brother-in-law is very happy here.

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Review from S G (Daughter of Resident) published on 10 January 2020 Submitted via Postal Card
Overall Experience

Excellent!

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Review from John F (Son-in-law of Resident) published on 17 June 2019 Submitted via Postal Card
Overall Experience

The care the staff give to the residents is way more than we could have hoped for. The quality of life that he enjoys is solely down to the patience and care he receives from the staff.

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Review from Anne R (Daughter of Resident) published on 25 May 2019 Submitted via Postal Card
Overall Experience

Well cared for, good food, nice staff.

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Review from Paul G (Son of Resident) published on 25 May 2019 Submitted via Postal Card
Overall Experience

Very good standard of patient care. The staff are very supportive. All of the residents are treated with respect and dignity.

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Review from Pauline G (Daughter-in-law of Resident) published on 16 May 2019 Submitted via Postal Card
Overall Experience
The staff are always nice and friendly.

The care home and bedroom is always very clean.

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Review from Helen R (Granddaughter of Resident) published on 9 May 2019 Submitted via Postal Card
Overall Experience
Very friendly environment, nice spacious rooms.
Good homecooked food.
Look after Grandma really well.
Loved the activity program.

She really enjoyed the singer and was singing along and smiling (not something we have seen much of)!

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Review from Christine K (Daughter of Resident) published on 15 April 2019 Submitted via Website
Overall Experience
Mum has been a resident at Victoria House for the past three years. The staff are professional and caring for her individual needs.
Cleanliness of the bedrooms, lounges and dining rooms are excellent. Mum looks forward to the singers on Tuesday and sometimes Fridays. She also enjoys the hairdresser cutting and shampooing her hair.
When I visit and see her smiling face, I know she has settled well here.
Thank you to all staff at Victoria House for your professionalism and your caring attitude.

I would highly recommend Victoria House for the well being of a family member.

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Review from Linda R (Niece of Resident) published on 4 April 2019 Submitted via Website
Overall Experience
Victoria House became home to my Aunt who vowed she would never move into a care home! Her health improved dramatically due to the wonderful care and good food. I never visited the home when a drink of some sort wasn’t available which is vital to wellbeing. My Aunt was always well dressed and clean. The home itself is very clean, warm and welcoming. Staff have all been wonderful to Aunty and us as a family. We were very relieved that she was able to receive all the care she needed within the home right until the end of her life. All her needs and ours were met by the very caring staff during this very hard time. We were privileged to be able to be with her to the end.
The experience we have had at Victoria House prompts me to say that I would have absolutely no qualms in recommending it to other members of my family should residential care ever be needed.

Thank you all for the love and care you gave my Aunt.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you so much for your kind words - which I will share with the team. We are so pleased to hear that you were happy with the care and support your Aunt received at Victoria House.

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Review from Pauline O (Niece of Resident) published on 3 April 2019 Submitted via Website
Overall Experience

After a very short time, my Aunt settled into Victoria House. She loved the company, her Carers and the food. Nothing was too much for her Carers, they respected her and made her feel safe. She soon became part of the family and took part in all the activities she was able to, crafting, dominoes, singing etc., which her Carers gently encouraged her to try. She loved her bedroom with its en-suite, though didn't spend all her time there as she liked to be in the lounge, to be with her new friends and her friendly Carers. It is a big decision to hand over a vulnerable loved one to strangers, but they were not strangers for long and quickly confirmed that we had made the right decision to choose Victoria House. But the care did not stop there, visiting family members were made to feel welcome and supported. They valued our input into the care package that was right for my Aunt. The family will always be grateful for the loving, caring experience my Aunt had during her stay there.

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Review from Alyson M (Daughter of Resident) published on 26 March 2019 Submitted via Postal Card
Overall Experience

Mum has been coming to Victoria House for a few years as respite and absolutely loves it here.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind words. The team will be really pleased to know that you are happy with the service.

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Review from Carol D (Daughter of Resident) published on 26 March 2019 Submitted via Postal Card
Overall Experience

The staff at Victoria House are always friendly and very helpful, always busy working and looking after the residents. Mum always looks clean and tidy and her room is kept spotlessly clean and tidy too. Mum loves the staff. She likes having a laugh and a joke with them.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Dear Carol - thank you for your kind words - this means a lot to the team at Victoria House - who strive to offer a great service. I note that you are not happy with the current activities program. I know the residents loved our vocalist this Sunday (24th March) and yesterday (25th March) we had a...  

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Review from J D (Son of Resident) published on 20 March 2019 Submitted via Postal Card
Overall Experience

A really nice, friendly team with a really good support structure. Easy to approach and really helpful. Lovely surroundings.

Reply from Eduard Lavelle, Manager at Victoria House Care Home

Thank you for your kind comments.

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Review from T W (Resident / Service User) published on 20 March 2019 Submitted via Postal Card
Overall Experience

I have been treated well while I've been here. The staff are very helpful when I require assistance with anything including getting help from my GP.

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Review from Sharon O (Ex Family Member) published on 22 February 2019 Submitted via Website
Overall Experience
I think the care my ex-husband received was very poor.

Staff not enough communication between staff and relatives.

Reply from Eduard Lavelle, Manager at Victoria House Care Home
We are really disappointed to hear your review Sharon - especially given your recent request for your relative to remain at Victoria House.
We would love the opportunity to discuss this with you and to see how we could of better met your family's needs. Please contact the home on

Tel: 0113 2708 529 to arrange a meeting to discuss. We look forward to your response.

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Review from Ronnie P (Husband of Resident) published on 17 September 2018 Submitted via Postal Card
Overall Experience

Very good, excellent.

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Review from W N (Son of Resident) published on 11 September 2018 Submitted via Postal Card
Overall Experience

Excellent care is given to my mother great service of care.

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Review from Louise P (Daughter of Resident) published on 10 July 2018 Submitted via Postal Card
Overall Experience

Just wanted to say a big thank you to all the staff who made a difficult time for our family easy to bear. The care you showed my dad was of the highest quality. He enjoyed his stay with you even though it was an anxious time for him. In a world full of horror stories regarding elderly care, it was reassuring to find this wonderful gem. Heartfelt thanks to all staff who cared for my dad.

Reply from Eduard Lavelle, Manager & Finance Director at Victoria House Care Home

Thank you for your kind comments - this will mean a great deal to the staff at Victoria House.

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Review from George P (Respite Resident) published on 5 July 2018 Submitted via Postal Card
Overall Experience

It is excellent for what it does. Much nicer than I thought. I will come back. Pleased with the staff and the food.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 07 September 2022
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

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