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Victoria Road, Cross Hills, Keighley, BD20 8SZ
View Full Details of Townend CloseLatest Reviews for Townend Close
10 July 2025
My mum has been at Townend Close for three years. She is very happy here and well cared for, it give me complete piece of mind that she is safe and happy. There are lots of activities for her to do and she is always treated with dignity by all the staff.
07 July 2025
Pleasant place. Friendly staff, very homely and clean. Good activities for the residents and nice surroundings. Can visit any time.
22 May 2025
Fantastic home! Staff are just amazing and so kind. We can not thank you all enough for your hard work. We have noticed many improvements over the past few years. Thank you to the manager and the team at Town End Close.
14 May 2025
My mother suffers from mixed dementia and came for a week's rest initially and has chosen to stay. The staff have been very helpful and understanding of our situation. They have been very welcoming towards us all. My mother has a better quality of life being here with plenty of socialising with other residents and they have things going on through the day to keep the residents occupied. We can't fault the care home or its staff, all are wonderful.
14 May 2025
My aunt is very well cared for. The carers are attentive to her every need. I get updated regularly as to her care plan and needs. I can always have a chat with one of the ream if I have any concerns. Overall I am more than happy with the care and attention my aunt receives.
02 May 2025
After spending almost 4 years at Town end close Care Home, my mum has enjoyed a quality of life that we the family didn't think would be possible. Every aspect of the Home gives a quality and reassurance that puts our mind at rest. Townend Close is a high standard,good quality Care Home with a modern outlook to ensuring all the needs of the residents is offered above and beyond. My mum needs a high standard of care and this is what she is constantly given. Previously, we looked at several options in close proximity, and we can honestly say that Townend close is top of the table. The rooms are modern clean and fitted out to a very high standard. It is also noticeable that there is a constant service and maintenance plan both internally and externally. The gardens and surroundings are well maintained throughout the year and offer the residents an outside space to relax and appreciate the nice outlook. Many of the staff have worked there for many years. Highly recommend.
19 September 2024
My mum has been a resident at Townend Close. She is really happy here. The staff are excellent, they are all very caring, professional and compassionate. We could have not chosen a better place for my mum. In my job as a community physiotherapist I have seen many care homes, Townend and its staff are the best I've seen. They should all be very proud.
16 September 2024
My mum has broken her hip and was completely care dependent at this time. We needed a couple of weeks respite and we (her family) were worried how. She should not have worried. Townend is a lovely place to stay and to visit. The residents rooms are homely and comfortable. The food was delicious, laundry was cleaned beautifully and efficiently but the best of all are the staff who are kind, professional and treat residents like family. So happy to have found this lovely place. Thank you.
30 July 2024
My mum has been at Townend Close for several months now and has a better quality of life than when she lived alone. The staff are friendly and caring and she has a lovely room, where we have pleasant get-togethers. MymMum is a very quiet person, and the staff respects that, whilst gently encouraging her to benefit from activities. Recently, I attended an event where we had a lovely meal together in the dining room, followed by a quiz. It was a very enjoyable couple of hours. Thank you to everyone.
25 July 2024
Excellent standards all around. My mum has been & is still very content at Townend Close. Could not wish for a better place for Mum to be in her later years. Lovely place with a great atmosphere. Great garden.
21 June 2024
Dad has been a Townen resident for one year now. It is a very welcoming and friendly home, with beautiful gardens. The staff are so lovely making time to talk to him as well as caring for him. The cooks will go the extra mile to give Dad something as an extra treat. The rooms are clean and bright and there are lots of daily activities if you want to join in. I feel that Dad chose Townend to stay. I knew he is safe and very well looked after.
22 January 2024
My experiences are based on visits to see my brother in his bedroom, dining room and the lounge. He is always clean and tidy and dressed in clean clothes. He has a choice of food which he says he enjoys. The staff I meet are always welcoming, polite and friendly. They keep me informed regarding my brother's needs and development. I have only been to a few activities in the lounge with my brother, his enjoyment of these are varied depending on the activity.
16 January 2024
Now that Mum has settled, she regards Townend Close as her home and many of the staff as friends. Knowing that they have a genuine interest in her and her well-being. The way in which she is treated with both respect and friendliness has helped her to feel secure and safe. Staff were quick to notice when she was out of sorts and acted both quickly and appropriately. In addition, she has enjoyed many of the special meals and loved it when the ponies have come in and the birds - more of these activities please.
16 January 2024
My mother lived at Townend Close for over two years. She was well looked after. The staff were kind and caring and friendly to me when visiting. Aged over 100, she had a fall, being very frail she then suffered a broken hip which eventually led to end-of-life care. The care she received then was excellent by all concerned, staff, nurses, doctor etc. I would recommend this lovely home to anyone needing care.
22 July 2023
Everything is very good, just a problem with items of clothing going missing. The staff are very kind and attentive. The resident is catheterised and wearing a leg brace, which is difficult to fit, we are working on it.
19 July 2023
My mum moved here a year ago after living in a different part of the country for 92 years. She has settled so well and is really happy. She loves the staff, the food, her room (which is kept spotless). The fact that her laundry is all done individually (no name tags here). I am delighted that I chose Townsend Close for her final home.
14 July 2023
I have total peace of mind with the care of my mum in Townend Close. The staff are wonderful - so caring, conscientious, friendly and patient, not to mention very professional in their conduct. Communication with family members is good. If medical advice is needed, they call this in in a timely way. Mum's room is lovely and always spotlessly clean. The building is easy to get around and it is great having a beautiful garden to sit in and walk around in good weather. There is a varied programme of activities and all facilities are excellent. Mum really enjoys the food too. She is very happy in her home and I know at all times she is receiving excellent care and friendly companionship.
21 December 2022
Townend Close is a very homely care home with caring, friendly, approachable, and helpful staff. The home is always clean and warm and welcoming. A wide range of activities take place to help keep the residents motivated this includes singing, bingo, quizzes, exercises, crafting etc. My mum thoroughly enjoys the food which is of a high standard with choices of menu. My mum is both happy and content in Townend and I feel is cared for to a high standard.
02 November 2022
Mum was resident in Townend Close recently for three weeks due to a domestic emergency leaving her home unsafe. She has always been adamant that she would hate residential care and was very upset that this was enforced with little warning, given the circumstances. From the outset, the staff were open, friendly and very supportive. Mum was delighted with her room and settled quickly into the daily routine, loving the food and the company of other residents, and had nothing but praise for the staff. As a family, we were reassured that she was in capable hands and we were able to visit freely and even include the dog! The initial stay was arranged for 10 days but the staff were very flexible in allowing us to extend this at short notice when the work was taking longer than expected. We have nothing but gratitude and praise for all the staff at Townend Close. Thank you for caring for our Mum/Grandma/ great grandma so willingly and for radically changing her opinion of residential care.
27 October 2022
In general, the home is well-kept and clean. The staff are always friendly and welcoming. They are aware of my father's needs and treat him with dignity and care. I know that I can always approach the staff and any concerns I have regarding my father's care, will be listened to and acted upon.
Latest Reviews for Townend Close
10 July 2025
My mum has been at Townend Close for three years. She is very happy here and well cared for, it give me complete piece of mind that she is safe and happy. There are lots of activities for her to do and she is always treated with dignity by all the staff.
07 July 2025
Pleasant place. Friendly staff, very homely and clean. Good activities for the residents and nice surroundings. Can visit any time.
22 May 2025
Fantastic home! Staff are just amazing and so kind. We can not thank you all enough for your hard work. We have noticed many improvements over the past few years. Thank you to the manager and the team at Town End Close.
14 May 2025
My mother suffers from mixed dementia and came for a week's rest initially and has chosen to stay. The staff have been very helpful and understanding of our situation. They have been very welcoming towards us all. My mother has a better quality of life being here with plenty of socialising with other residents and they have things going on through the day to keep the residents occupied. We can't fault the care home or its staff, all are wonderful.
14 May 2025
My aunt is very well cared for. The carers are attentive to her every need. I get updated regularly as to her care plan and needs. I can always have a chat with one of the ream if I have any concerns. Overall I am more than happy with the care and attention my aunt receives.
02 May 2025
After spending almost 4 years at Town end close Care Home, my mum has enjoyed a quality of life that we the family didn't think would be possible. Every aspect of the Home gives a quality and reassurance that puts our mind at rest. Townend Close is a high standard,good quality Care Home with a modern outlook to ensuring all the needs of the residents is offered above and beyond. My mum needs a high standard of care and this is what she is constantly given. Previously, we looked at several options in close proximity, and we can honestly say that Townend close is top of the table. The rooms are modern clean and fitted out to a very high standard. It is also noticeable that there is a constant service and maintenance plan both internally and externally. The gardens and surroundings are well maintained throughout the year and offer the residents an outside space to relax and appreciate the nice outlook. Many of the staff have worked there for many years. Highly recommend.
19 September 2024
My mum has been a resident at Townend Close. She is really happy here. The staff are excellent, they are all very caring, professional and compassionate. We could have not chosen a better place for my mum. In my job as a community physiotherapist I have seen many care homes, Townend and its staff are the best I've seen. They should all be very proud.
16 September 2024
My mum has broken her hip and was completely care dependent at this time. We needed a couple of weeks respite and we (her family) were worried how. She should not have worried. Townend is a lovely place to stay and to visit. The residents rooms are homely and comfortable. The food was delicious, laundry was cleaned beautifully and efficiently but the best of all are the staff who are kind, professional and treat residents like family. So happy to have found this lovely place. Thank you.
30 July 2024
My mum has been at Townend Close for several months now and has a better quality of life than when she lived alone. The staff are friendly and caring and she has a lovely room, where we have pleasant get-togethers. MymMum is a very quiet person, and the staff respects that, whilst gently encouraging her to benefit from activities. Recently, I attended an event where we had a lovely meal together in the dining room, followed by a quiz. It was a very enjoyable couple of hours. Thank you to everyone.
25 July 2024
Excellent standards all around. My mum has been & is still very content at Townend Close. Could not wish for a better place for Mum to be in her later years. Lovely place with a great atmosphere. Great garden.
21 June 2024
Dad has been a Townen resident for one year now. It is a very welcoming and friendly home, with beautiful gardens. The staff are so lovely making time to talk to him as well as caring for him. The cooks will go the extra mile to give Dad something as an extra treat. The rooms are clean and bright and there are lots of daily activities if you want to join in. I feel that Dad chose Townend to stay. I knew he is safe and very well looked after.
22 January 2024
My experiences are based on visits to see my brother in his bedroom, dining room and the lounge. He is always clean and tidy and dressed in clean clothes. He has a choice of food which he says he enjoys. The staff I meet are always welcoming, polite and friendly. They keep me informed regarding my brother's needs and development. I have only been to a few activities in the lounge with my brother, his enjoyment of these are varied depending on the activity.
16 January 2024
Now that Mum has settled, she regards Townend Close as her home and many of the staff as friends. Knowing that they have a genuine interest in her and her well-being. The way in which she is treated with both respect and friendliness has helped her to feel secure and safe. Staff were quick to notice when she was out of sorts and acted both quickly and appropriately. In addition, she has enjoyed many of the special meals and loved it when the ponies have come in and the birds - more of these activities please.
16 January 2024
My mother lived at Townend Close for over two years. She was well looked after. The staff were kind and caring and friendly to me when visiting. Aged over 100, she had a fall, being very frail she then suffered a broken hip which eventually led to end-of-life care. The care she received then was excellent by all concerned, staff, nurses, doctor etc. I would recommend this lovely home to anyone needing care.
22 July 2023
Everything is very good, just a problem with items of clothing going missing. The staff are very kind and attentive. The resident is catheterised and wearing a leg brace, which is difficult to fit, we are working on it.
19 July 2023
My mum moved here a year ago after living in a different part of the country for 92 years. She has settled so well and is really happy. She loves the staff, the food, her room (which is kept spotless). The fact that her laundry is all done individually (no name tags here). I am delighted that I chose Townsend Close for her final home.
14 July 2023
I have total peace of mind with the care of my mum in Townend Close. The staff are wonderful - so caring, conscientious, friendly and patient, not to mention very professional in their conduct. Communication with family members is good. If medical advice is needed, they call this in in a timely way. Mum's room is lovely and always spotlessly clean. The building is easy to get around and it is great having a beautiful garden to sit in and walk around in good weather. There is a varied programme of activities and all facilities are excellent. Mum really enjoys the food too. She is very happy in her home and I know at all times she is receiving excellent care and friendly companionship.
21 December 2022
Townend Close is a very homely care home with caring, friendly, approachable, and helpful staff. The home is always clean and warm and welcoming. A wide range of activities take place to help keep the residents motivated this includes singing, bingo, quizzes, exercises, crafting etc. My mum thoroughly enjoys the food which is of a high standard with choices of menu. My mum is both happy and content in Townend and I feel is cared for to a high standard.
02 November 2022
Mum was resident in Townend Close recently for three weeks due to a domestic emergency leaving her home unsafe. She has always been adamant that she would hate residential care and was very upset that this was enforced with little warning, given the circumstances. From the outset, the staff were open, friendly and very supportive. Mum was delighted with her room and settled quickly into the daily routine, loving the food and the company of other residents, and had nothing but praise for the staff. As a family, we were reassured that she was in capable hands and we were able to visit freely and even include the dog! The initial stay was arranged for 10 days but the staff were very flexible in allowing us to extend this at short notice when the work was taking longer than expected. We have nothing but gratitude and praise for all the staff at Townend Close. Thank you for caring for our Mum/Grandma/ great grandma so willingly and for radically changing her opinion of residential care.
27 October 2022
In general, the home is well-kept and clean. The staff are always friendly and welcoming. They are aware of my father's needs and treat him with dignity and care. I know that I can always approach the staff and any concerns I have regarding my father's care, will be listened to and acted upon.