Townend Close

Victoria Road, Cross Hills, Keighley BD20 8SZ
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9.8 55 Reviews
  • Townend Close, Keighley
Anchor’s Townend Close care home is located at the heart of the Cross Hills community near Keighley. The home provides friendly and comfortable residential and dementia care for up to 39 residents in single ensuite rooms. They are pleased to be welcoming new residents to Townend Close, both on a permanent basis and for shorter stays.

Townend Close is has achieved Veteran Friendly Framework (VFF) accreditation and is proud to provide tailored care for veterans.

The home is close to the Yorkshire countryside, with secluded gardens of its own and convenient access to local towns.

Townend Close's dedicated care team takes time to get to know each individual and welcomes their input to create a detailed, personalised care plan to ensure their needs are met throughout their time at the home.

The home offers dementia care, in which staff are regularly trained to ensure their approach reflects best practice. The compassionate, person-centred care is provided by getting to know customers and building relationships.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1317
  • Self-Funded Residential Dementia Care: from £1317
  • RESPITE Self-Funded Residential Care: from £1317
  • RESPITE Self-Funded Residential Dementia Care: from £1317

Colleagues at Townend Close will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Townend Close to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lian Clarkson (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Townend Close directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Townend Close.

Parking

  • Onsite parking is available, including disabled spaces.

Townend Close Reviews (55)

Total of 55, showing 1-20
9.8

Townend Close has a Review Score of 9.8 (9.798) out of 10, based on 14 reviews in the last 2 years. Over all time Townend Close has 55 reviews.

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Date Published

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Review from Janet E (Daughter of Resident) published on 10 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Townend Close for three years. She is very happy here and well cared for, it give me complete piece of mind that she is safe and happy. There are lots of activities for her to do and she is always treated with dignity by all the staff.

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Review from Christine E (Sister of Resident) published on 7 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Pleasant place. Friendly staff, very homely and clean. Good activities for the residents and nice surroundings. Can visit any time.

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Review from J T (Daughter of Resident) published on 22 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home!
Staff are just amazing and so kind. We can not thank you all enough for your hard work. We have noticed many improvements over the past few years.
Thank you to the manager and the team at Town End Close.

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Review from James B (Son of Resident) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother suffers from mixed dementia and came for a week's rest initially and has chosen to stay. The staff have been very helpful and understanding of our situation. They have been very welcoming towards us all. My mother has a better quality of life being here with plenty of socialising with other
residents and they have things going on through the day to keep the residents occupied. We can't fault the care home or its staff, all are wonderful.

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Review from Louise M (Niece of Resident) published on 14 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very well cared for. The carers are attentive to her every need. I get updated regularly as to her care plan and needs. I can always have a chat with one of the ream if I have any concerns. Overall I am more than happy with the care and attention my aunt receives.

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Review from Eric M (Son of Resident) published on 2 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After spending almost 4 years at Town end close Care Home, my mum has enjoyed a quality of life that we the family didn't think would be possible. Every aspect of the Home gives a quality and reassurance that puts our mind at rest.
Townend Close is a high standard,good quality Care Home with a modern
outlook to ensuring all the needs of the residents is offered above and beyond.
My mum needs a high standard of care and this is what she is constantly given. Previously, we looked at several options in close proximity, and we can honestly say that Townend close is top of the table. The rooms are modern clean and fitted out to a very high standard. It is also noticeable that there is a constant service and maintenance plan both internally and externally. The gardens and surroundings are well maintained throughout the year and offer the residents an outside space to relax and appreciate the nice outlook. Many of the staff have worked there for many years. Highly recommend.

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Review from L M (Daughter of Resident) published on 19 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Townend Close. She is really happy here. The staff are excellent, they are all very caring, professional and compassionate. We could have not chosen a better place for my mum. In my job as a community physiotherapist I have seen many care homes, Townend and its staff are
the best I've seen. They should all be very proud.

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Review from Doreen B (Daughter of Resident) published on 16 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has broken her hip and was completely care dependent at this time. We needed a couple of weeks respite and we (her family) were worried how. She should not have worried. Townend is a lovely place to stay and to visit. The residents rooms are homely and comfortable. The food was delicious, laundry
was cleaned beautifully and efficiently but the best of all are the staff who are kind, professional and treat residents like family. So happy to have found this lovely place. Thank you.

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Review from Pamela J (Daughter of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Townend Close for several months now and has a better quality of life than when she lived alone. The staff are friendly and caring and she has a lovely room, where we have pleasant get-togethers. MymMum is a very quiet person, and the staff respects that, whilst gently encouraging
her to benefit from activities. Recently, I attended an event where we had a lovely meal together in the dining room, followed by a quiz. It was a very enjoyable couple of hours. Thank you to everyone.

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Review from David W (Son of Resident) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent standards all around. My mum has been & is still very content at Townend Close. Could not wish for a better place for Mum to be in her later years. Lovely place with a great atmosphere. Great garden.

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Review from Alison G (Daughter of Resident) published on 21 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been a Townen resident for one year now. It is a very welcoming and friendly home, with beautiful gardens. The staff are so lovely making time to talk to him as well as caring for him. The cooks will go the extra mile to give Dad something as an extra treat. The rooms are clean and bright and
there are lots of daily activities if you want to join in. I feel that Dad chose Townend to stay. I knew he is safe and very well looked after.

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Review from Kevin M (Brother of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My experiences are based on visits to see my brother in his bedroom, dining room and the lounge. He is always clean and tidy and dressed in clean clothes. He has a choice of food which he says he enjoys. The staff I meet are always welcoming, polite and friendly. They keep me informed regarding my brother's
needs and development. I have only been to a few activities in the lounge with my brother, his enjoyment of these are varied depending on the activity.

Reply from Lian Heaton, Home Manager at Townend Close

Thank you for taking the time to review Townend Close, your feedback is very important to us. We’re glad to know of the great experiences you’ve had when visiting your brother and that you’re happy with the care your brother receives, including the range of food choices. We try to plan a range of activities to suit everyone who lives with us, as we know our residents will have different interests, but we understand that not every activity will be suitable for all. We’re always open to discuss any concerns or suggestions you may have at a mutually convenient time.

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Review from Lynda H (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Now that Mum has settled, she regards Townend Close as her home and many of the staff as friends. Knowing that they have a genuine interest in her and her well-being. The way in which she is treated with both respect and friendliness has helped her to feel secure and safe. Staff were quick to notice
when she was out of sorts and acted both quickly and appropriately. In addition, she has enjoyed many of the special meals and loved it when the ponies have come in and the birds - more of these activities please.

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Review from June S (Daughter of Resident) published on 16 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother lived at Townend Close for over two years. She was well looked after. The staff were kind and caring and friendly to me when visiting. Aged over 100, she had a fall, being very frail she then suffered a broken hip which eventually led to end-of-life care.
The care she received then was excellent
by all concerned, staff, nurses, doctor etc. I would recommend this lovely home to anyone needing care.

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Review from John W (Husband of Resident) published on 22 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everything is very good, just a problem with items of clothing going missing. The staff are very kind and attentive. The resident is catheterised and wearing a leg brace, which is difficult to fit, we are working on it.

Reply from Lian Heaton, Home Manager at Townend Close

Thank you so much for taking the time to review Townend Close, your feedback is really important to us. We’re glad you’re happy overall with the care your wife receives. We’re sorry to hear about your concerns with items of clothing going missing - I will make sure to follow up with you. We’re always open to discuss any concerns at a mutually convenient time.

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Review from Helen S (Daughter of Resident) published on 19 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved here a year ago after living in a different part of the country for 92 years.
She has settled so well and is really happy. She loves the staff, the food, her room (which is kept spotless). The fact that her laundry is all done individually (no name tags here). I am delighted that I chose
Townsend Close for her final home.

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Review from Sarah M (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have total peace of mind with the care of my mum in Townend Close. The staff are wonderful - so caring, conscientious, friendly and patient, not to mention very professional in their conduct. Communication with family members is good. If medical advice is needed, they call this in in a timely way.
Mum's room is lovely and always spotlessly clean. The building is easy to get around and it is great having a beautiful garden to sit in and walk around in good weather. There is a varied programme of activities and all facilities are excellent. Mum really enjoys the food too. She is very happy in her home and I know at all times she is receiving excellent care and friendly companionship.

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Review from Barbara E (Daughter of Resident) published on 21 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Townend Close is a very homely care home with caring, friendly, approachable, and helpful staff. The home is always clean and warm and welcoming. A wide range of activities take place to help keep the residents motivated this includes singing, bingo, quizzes, exercises, crafting etc. My mum thoroughly
enjoys the food which is of a high standard with choices of menu. My mum is both happy and content in Townend and I feel is cared for to a high standard.

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Review from Sara R (Daughter of Resident) published on 2 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was resident in Townend Close recently for three weeks due to a domestic emergency leaving her home unsafe. She has always been adamant that she would hate residential care and was very upset that this was enforced with little warning, given the circumstances. From the outset, the staff were open,
friendly and very supportive. Mum was delighted with her room and settled quickly into the daily routine, loving the food and the company of other residents, and had nothing but praise for the staff. As a family, we were reassured that she was in capable hands and we were able to visit freely and even include the dog! The initial stay was arranged for 10 days but the staff were very flexible in allowing us to extend this at short notice when the work was taking longer than expected. We have nothing but gratitude and praise for all the staff at Townend Close. Thank you for caring for our Mum/Grandma/ great grandma so willingly and for radically changing her opinion of residential care.

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Review from D C (Daughter of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

In general, the home is well-kept and clean. The staff are always friendly and welcoming. They are aware of my father's needs and treat him with dignity and care. I know that I can always approach the staff and any concerns I have regarding my father's care, will be listened to and acted upon.

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Townend Close is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Townend Close is calculated as follows: ( (138 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 168 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Townend Close is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Aug 2025

We currently have three vacancies for care. Please contact Townend Close for further details.

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Awards / Recognitions (11)

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Frequently Asked Questions about Townend Close

What types of Care is Townend Close registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Townend Close have?

There are 39 Single Rooms.

What are the Facilities & Services at Townend Close?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Townend Close to the centre of Keighley?

4.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Townend Close to verify any information. View our terms and conditions. Townend Close has an Enhanced Service - more info.