Townend Close

Victoria Road, Cross Hills, Keighley BD20 8SZ

Anchor’s Townend Close care home is located at the heart of the Cross Hills community near Keighley. The home provides friendly and comfortable residential and dementia care for up to 39 residents in single ensuite rooms. The home is close to the Yorkshire countryside, with secluded gardens of its own and convenient access to local towns.

Townend Close's dedicated care team takes time to get to know each individual and welcomes their input to create a detailed, personalised care plan to ensure their needs are met throughout their time at the home.

The home offers dementia care, in which staff are regularly trained to ensure their approach reflects best practice. The compassionate, person-centred care is provided by getting to know customers and building relationships.

Anchor is England's largest provider of housing and care for the those over 55 years of age. With almost 50 years' experience as a not-for-profit provider of services to older people, the group was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. Its Dementia Care Team achieved the Outstanding Dementia Care Innovation for the Anchor Inspires Programme and the use of iPads at the Dementia Care Awards in 2015. Anchor reinvests the money made into its retirement properties and care homes to continually raise standards to provide a high-quality service to surpass customers' expectations.

Group: Anchor

Person in charge: Sharon Mackie (Manager)

Local Authority / Social Services: North Yorkshire County Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 39

Rooms with ensuite WC: 39

Facilities & Services: Respite Care • Convalescent Care • Sheltered Housing • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Townend Close: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 8.6 (maximum of 10) for Townend Close is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Townend Close in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.709 for Townend Close is calculated as follows: ( (103 Excellents x 5) + (35 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 141 Ratings = 4.709

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.885 Points relating to the number of positive Reviews for Townend Close is based on 3 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 = 3.5

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 3 Reviews ÷ 7.8 Target = 0.385

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

8.6 Townend Close has a Review Score of 8.6 (8.594) from 12 Reviews


Average Ratings

  • Excellent
    10
  • Good
    2
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Townend Close?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Townend Close

  • Daughter of Resident/Service User
    6
  • Resident / Service User
    4
  • Daughter-in-law of Resident/Service User
    1
  • Respite Resident/Service User
    1

This was my second visit to Townend Close for respite car and I have just booked for four weeks July - August this summer. This speaks for itself. I have nothing but praise overall for all aspects.

How likely would you be to recommend Townend Close? Extremely Likely

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Average Rating:   4.9 out of 5

Townend Close has a warm and welcoming feel to it. It's homely, clean and recently gone through some refurbishment work which looks great. It is well staffed and they all do a great job. My mum has only been there a couple of months but she has settled in really well and is very happy there. My mum has blossomed since she has been there as the care she is receiving is excellent. She is encouraged to join in with activities which she does and is very happy there.

How likely would you be to recommend Townend Close? Extremely Likely

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Average Rating:   4.8 out of 5

My mother has lived here for 2 years and is very settled. She gets on very well with all the staff and it is lovely to see her happy and relaxed with them all, despite her advancing dementia. Staff are aware of her needs which is a great comfort to the family.

How likely would you be to recommend Townend Close? Extremely Likely

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Average Rating:   5 out of 5

Everything is satisfactory.

How likely would you be to recommend Townend Close? Likely

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Average Rating:   4.5 out of 5

I am always impressed when entering Townend Close by the warmth of the accommodation and the standard of cleanliness everywhere. The atmosphere is welcoming and attractive rooms seem to be adequately furnished. Staff are usually available to answer questions regarding my mother's care. They all seem to have lots of patience.

How likely would you be to recommend Townend Close? Extremely Likely

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Average Rating:   4 out of 5

The care home is very good and my father is well looked after. Good food and facilities. Staff are lovely and caring.

How likely would you be to recommend Townend Close? Extremely Likely

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Average Rating:   4.8 out of 5

Excellent room. Very spacious. The furnishings and curtains etc, are good quality.
The en-suite must be admired, toilet rolls made available.
The food is good and meal times are always on time.
If anything is needed, just ask. The staff are always helpful and kind. It is always nice and warm in our lounge which is good for older and infirm people.
The garden and helpers are well looked after and so the daffodils are coming out and it is lovely to see now.

How likely would you be to recommend Townend Close? Likely

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Average Rating:   4.3 out of 5

Absolutely fantastic care home. Staff are brilliant and nothing is too much trouble for them. It is immaculately clean and a pleasure to visit. Would have no hesitation in recommending.

How likely would you be to recommend Townend Close? Extremely Likely

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Average Rating:   5 out of 5

The care is very good.

How likely would you be to recommend Townend Close? Extremely Likely

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Average Rating:   5 out of 5

A very good care home. Have been here a few times and been happy.

How likely would you be to recommend Townend Close? Extremely Likely

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Average Rating:   4.6 out of 5

Always had great service and care, never had any problems.

How likely would you be to recommend Townend Close? Extremely Likely

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Average Rating:   4.6 out of 5

The care home is clean. The staff are friendly and helpful. The food is very good.

How likely would you be to recommend Townend Close? Extremely Likely

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Average Rating:   5 out of 5

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Bed Vacancies

2 Bed Vacancies

posted 11 May 2018

We currently have two vacancies for care. Please contact Town End Close directly for further information.

Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

March 2017

January 2015

CQC rated Good January 2015

Recipient: Townend Close

Date: Friday 16 Jan 2015

more details

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Townend Close