Townend Close

Victoria Road, Cross Hills, Keighley BD20 8SZ
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9.8 55 Reviews
  • Townend Close, Keighley
Anchor’s Townend Close care home is located at the heart of the Cross Hills community near Keighley. The home provides friendly and comfortable residential and dementia care for up to 39 residents in single ensuite rooms. They are pleased to be welcoming new residents to Townend Close, both on a permanent basis and for shorter stays.

Townend Close is has achieved Veteran Friendly Framework (VFF) accreditation and is proud to provide tailored care for veterans.

The home is close to the Yorkshire countryside, with secluded gardens of its own and convenient access to local towns.

Townend Close's dedicated care team takes time to get to know each individual and welcomes their input to create a detailed, personalised care plan to ensure their needs are met throughout their time at the home.

The home offers dementia care, in which staff are regularly trained to ensure their approach reflects best practice. The compassionate, person-centred care is provided by getting to know customers and building relationships.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1317
  • Self-Funded Residential Dementia Care: from £1317
  • RESPITE Self-Funded Residential Care: from £1317
  • RESPITE Self-Funded Residential Dementia Care: from £1317

Colleagues at Townend Close will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Townend Close to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lian Clarkson (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Townend Close directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Townend Close.

Parking

  • Onsite parking is available, including disabled spaces.

Townend Close Reviews (55)

Total of 55, showing 21-40
9.8

Townend Close has a Review Score of 9.8 (9.798) out of 10, based on 14 reviews in the last 2 years. Over all time Townend Close has 55 reviews.

Overall Experience

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  • 11
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Date Published

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41

Review from Hazel S (Daughter of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Townend Close for 10 months now. Initially, she was quite active and spent most of her time socialising in the day room, however over the last few weeks, she has had a problem with her mobility due to an infection in her foot. The care staff ensure that they spend time
with her in her own room as well as making sure that she has what she needs. I feel that I can approach staff members to get regular updates on aspects of Mum's health and welfare, regardless of whether this is in person, when I visit or over the phone. It is very important to me that Mum is treated with respect and that her dignity is maintained and I certainly feel that everyone at Townend Close achieves this.

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Review from Helen W (Cousin of Resident) published on 27 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I last visited my cousin on her 98th birthday. She was having a lovely day including a beautifully decorated chocolate birthday cake. She is happy and content at Townend Close where the standard of care continues to be of the highest standard. Staff are friendly, caring and professional and I am happy
in the knowledge that she is in a safe and caring environment.

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Review from M W (Son of Resident) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Town End close offers the perfect environment to maintain my mum's independence. The care she receives is very personalised. All the care staff are friendly and approachable and nothing is ever too much trouble. The chef's cooking is awesome and there is always a great selection of food on the menu.
The
administrator always goes the extra mile to ensure things run smoothly.

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Review from Maureen W (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident starting earlier this year, the staff are absolutely amazing, nothing is too much trouble, the food gets full marks from my mum she loves it. She has settled in so well, and although they have had to close to visitors due to covid, they keep in touch and let us know how
mum's doing, we as a family are so grateful for everything you all do for mum.

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Review from Paul H (Son of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Townend Close since the start of covid. This was not the easiest time for her to move into a care home with the imposed lockdowns and restrictions in visiting however, I cannot praise the staff enough for their care and understanding during this very difficult time for
both residents and staff. She has received excellent care and the staff have been extremely helpful and communicative with our family throughout. She has always been happy and content in Townend Close which gives us the confidence that she is safe and well cared for.

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Review from M R (Daughter of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has now been a resident in Townend Close since September 2021, and we are so pleased with the care and attention she has received. All the staff are brilliant and nothing seems to be too much trouble. Food is excellent, and the home is kept very clean, as are the resident's own rooms. Mum now
joins in with the activities that go on in the lounge on most days, which is wonderful.
We are so pleased she was accepted at Townend Close and feel that she couldn’t be anywhere better.

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Review from Judith B (Friend of Resident) published on 3 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend is well cared for at Townend Close. All his requirements are met. The staff are very friendly, professional, and caring. The home provides many varied activities for the residents to participate in. The accommodation is kept to a high standard.

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Review from Andrew H (Son of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Townend Close for almost two years through the entire covid 19 period. However, the care she has received has been excellent in a period when staff at the home have been under extraordinary pressure. The protection of the residents has been paramount but the staff have
been extremely sympathetic to the individual needs of both residents and relatives.

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Review from Mary W (Daughter of Resident) published on 14 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are professional and very caring. They have worked hard to ensure that residents were kept safe during covid, whilst still maintaining contact with relatives. My dad enjoyed the many activities on offer. The home is very clean and well cared for and the staff are very approachable. Dad was
well looked after by caring people who went over and above to make sure he was happy. Many, many thanks from our family.

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Review from M S (Son of Resident) published on 4 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Completely satisfied with the care given to my mother and the dedication of the staff.

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Review from A S (Son of Resident) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother has been in the home for 2 years now and both my brother and myself are satisfied with the quality of care and dignity afforded my mother. The staff are really first class.

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Review from Susan R (Daughter of Resident) published on 29 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a couple of falls and ill-health, my Dad moved from his home 100 miles away to live at Townend Close Care Home. He settled in straight away, thanks to the professional and caring staff at Townend. He is treated with dignity and I feel that we could not have found a better place for my Dad
to live. He enjoys all of his meals and the friendliness of the staff is really appreciated by him. They have worked tirelessly to care for and protect the residents during the current Covid-19 pandemic. His only regret is that he didn’t move there earlier. I would highly recommend Townend Close.

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Review from Anne C (Niece of Resident) published on 27 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that the staff at Townend Close are very caring and professional. They have done a fantastic job during this pandemic. Yes, it has been hard not seeing residents, but it has been for their own good. We have been able to visit by talking through a window, I know it isn’t the same, but it is better
than nothing.
It is always clean and you are made to feel welcome. There are plenty of activities going on, and there is a lovely garden area where residents and family can sit to chat.

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Review from Alan P (Son of Resident) published on 22 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was resident firstly in the self-care part, and then for the last year of his life in nursing care. He was a much-decorated war hero, having joined the Black Watch in 1940 aged 15, and was one of only two left alive in Yorkshire with the Légion d'honneur, France's highest honour, now there
is only one. He deserved the best in respect and care - and that's exactly what he got.

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Review from S A (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally speaking, I like Townend Close as it's clean and the staff seem friendly and helpful. My dad, however, frets that his door is unlocked and anyone could wander in when he is not in his room. He has nothing of financial value but has items of sentimental value which I would hate to go missing.
We have often visited him, gone to his room whilst he is downstairs and got his coat etc to take him out and not seen a single member of staff. I should like the door to be locked with a code number to enter or someone to answer the door.

Reply from Sharon Mackie, Manager at Townend Close

Thank you for taking the time to review us and we are pleased that you rate our overall standard as good. All our residents are provided with a key to their bedroom door when they move in so they can lock their door as they wish. We’d be happy to provide another key if this is not the case. Our main entrance door does have a key pad lock but this is not activated between 8am and 4pm to enable our residents to sit outside and visitors to be easily admitted. This is usually explained to residents and families when viewing Townend Close. I would be happy to discuss this further at a mutually convenient time.

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Review from M S (Daughter of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best care home I've ever visited. The range of activities, the food and the caring attitude is outstanding.

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Review from Allyson W (Relative of Resident) published on 24 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my husband's father died over 11 years ago, my Mother in law became very depressed and isolated.
Eventually, we managed to get her to agree to look into care.
We eventually decided on Townend Close and she has never looked back.
She is a changed woman, and we have a mum, mother in law and grandmother
back in our lives.
The staff are simply the best. She receives lovely meals and is looked after in a warm and bright, well-decorated accommodation. The activities are many, from a Crufts afternoon, canal trips, zoo animals visiting to name a few.
The manager of Townend Close is always around and her staff under her are all hard working and cheerful.
The administrator is always willing to do anything for you.
We can't thank the staff enough for all the hard work, over the last year and a half.
It has proved to us all you need is love, care, warm surroundings and good food, to ensure a healthy mind and wellbeing.
Thank you so much from us all.

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Review from Gaynor P (Daughter of Resident) published on 17 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Townend Close for 5 months following the death of my Mum. Dad has complex health problems. The standard of care towards Dad is outstanding. The staff are kind, considerate and treat Dad with dignity at all times. Housekeeping is good. The menu and food are very good, especially
with Dad's good appetite. The daily events and evening entertainment programme, the family feel are fantastic. Dad is well looked after and happy and that makes us happy at what had been a difficult time for our family. Thank you!

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Review from G P (Husband of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This was the second visit for a one week respite. The week went very well as now knowing the staff and routine felt much better and relaxed.
Enjoyed most of the activities with the staff. I was treated as a human and not patronised.
Food was varied and enjoyable. This visit I had a rotator stand which
made getting up and into the wheelchair much easier.

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Review from J P (Daughter of Resident) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The ambience of Townend Close is just right - professional yet homely. The staff are kind and considerate to the residents and welcoming and helpful to visitors.
The standard of rooms and furnishings are excellent - well designed with suitable chairs with good support.
It is helpful to have the
handrails along the corridors and seats dotted around for residents to have a rest on their way around. The food is good and wholesome. We could not have found a better home. Thank you.

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Townend Close is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Townend Close is calculated as follows: ( (138 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 168 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Townend Close is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Aug 2025

We currently have three vacancies for care. Please contact Townend Close for further details.

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