Townend Close

Mum was resident in Townend Close recently for three weeks due to a domestic emergency leaving her home unsafe. She has always been adamant that she would hate residential care and was very upset that this was enforced with little warning, given the circumstances. From the outset, the staff were open, friendly and very supportive. Mum was delighted with her room and settled quickly into the daily routine, loving the food and the company of other residents, and had nothing but praise for the staff. As a family, we were reassured that she was in capable hands and we were able to visit freely and even include the dog! The initial stay was arranged for 10 days but the staff were very flexible in allowing us to extend this at short notice when the work was taking longer than expected. We have nothing but gratitude and praise for all the staff at Townend Close. Thank you for caring for our Mum/Grandma/ great grandma so willingly and for radically changing her opinion of residential care.

In general, the home is well-kept and clean. The staff are always friendly and welcoming. They are aware of my father's needs and treat him with dignity and care. I know that I can always approach the staff and any concerns I have regarding my father's care, will be listened to and acted upon.

My mum has been a resident in Townend Close for 10 months now. Initially, she was quite active and spent most of her time socialising in the day room, however over the last few weeks, she has had a problem with her mobility due to an infection in her foot. The care staff ensure that they spend time with her in her own room as well as making sure that she has what she needs. I feel that I can approach staff members to get regular updates on aspects of Mum's health and welfare, regardless of whether this is in person, when I visit or over the phone. It is very important to me that Mum is treated with respect and that her dignity is maintained and I certainly feel that everyone at Townend Close achieves this.

I last visited my cousin on her 98th birthday. She was having a lovely day including a beautifully decorated chocolate birthday cake. She is happy and content at Townend Close where the standard of care continues to be of the highest standard. Staff are friendly, caring and professional and I am happy in the knowledge that she is in a safe and caring environment.

The administrator always goes the extra mile to ensure things run smoothly.

My mother has been a resident starting earlier this year, the staff are absolutely amazing, nothing is too much trouble, the food gets full marks from my mum she loves it. She has settled in so well, and although they have had to close to visitors due to covid, they keep in touch and let us know how mum's doing, we as a family are so grateful for everything you all do for mum.

My mother has been a resident at Townend Close since the start of covid. This was not the easiest time for her to move into a care home with the imposed lockdowns and restrictions in visiting however, I cannot praise the staff enough for their care and understanding during this very difficult time for both residents and staff. She has received excellent care and the staff have been extremely helpful and communicative with our family throughout. She has always been happy and content in Townend Close which gives us the confidence that she is safe and well cared for.

We are so pleased she was accepted at Townend Close and feel that she couldn’t be anywhere better.

Our friend is well cared for at Townend Close. All his requirements are met. The staff are very friendly, professional, and caring. The home provides many varied activities for the residents to participate in. The accommodation is kept to a high standard.

My mother has been a resident at Townend Close for almost two years through the entire covid 19 period. However, the care she has received has been excellent in a period when staff at the home have been under extraordinary pressure. The protection of the residents has been paramount but the staff have been extremely sympathetic to the individual needs of both residents and relatives.

The staff are professional and very caring. They have worked hard to ensure that residents were kept safe during covid, whilst still maintaining contact with relatives. My dad enjoyed the many activities on offer. The home is very clean and well cared for and the staff are very approachable. Dad was well looked after by caring people who went over and above to make sure he was happy. Many, many thanks from our family.

Completely satisfied with the care given to my mother and the dedication of the staff.

Mother has been in the home for 2 years now and both my brother and myself are satisfied with the quality of care and dignity afforded my mother. The staff are really first class.

Following a couple of falls and ill-health, my Dad moved from his home 100 miles away to live at Townend Close Care Home. He settled in straight away, thanks to the professional and caring staff at Townend. He is treated with dignity and I feel that we could not have found a better place for my Dad to live. He enjoys all of his meals and the friendliness of the staff is really appreciated by him. They have worked tirelessly to care for and protect the residents during the current Covid-19 pandemic. His only regret is that he didn’t move there earlier. I would highly recommend Townend Close.

It is always clean and you are made to feel welcome. There are plenty of activities going on, and there is a lovely garden area where residents and family can sit to chat.

My father was resident firstly in the self-care part, and then for the last year of his life in nursing care. He was a much-decorated war hero, having joined the Black Watch in 1940 aged 15, and was one of only two left alive in Yorkshire with the Légion d'honneur, France's highest honour, now there is only one. He deserved the best in respect and care - and that's exactly what he got.

Generally speaking, I like Townend Close as it's clean and the staff seem friendly and helpful. My dad, however, frets that his door is unlocked and anyone could wander in when he is not in his room. He has nothing of financial value but has items of sentimental value which I would hate to go missing. We have often visited him, gone to his room whilst he is downstairs and got his coat etc to take him out and not seen a single member of staff. I should like the door to be locked with a code number to enter or someone to answer the door.

This is the best care home I've ever visited. The range of activities, the food and the caring attitude is outstanding.

Thank you so much from us all.

My father has been in Townend Close for 5 months following the death of my Mum. Dad has complex health problems. The standard of care towards Dad is outstanding. The staff are kind, considerate and treat Dad with dignity at all times. Housekeeping is good. The menu and food are very good, especially with Dad's good appetite. The daily events and evening entertainment programme, the family feel are fantastic. Dad is well looked after and happy and that makes us happy at what had been a difficult time for our family. Thank you!