Townend Close

Victoria Road, Cross Hills, Keighley BD20 8SZ
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9.8 55 Reviews
  • Townend Close, Keighley
Anchor’s Townend Close care home is located at the heart of the Cross Hills community near Keighley. The home provides friendly and comfortable residential and dementia care for up to 39 residents in single ensuite rooms. They are pleased to be welcoming new residents to Townend Close, both on a permanent basis and for shorter stays.

Townend Close is has achieved Veteran Friendly Framework (VFF) accreditation and is proud to provide tailored care for veterans.

The home is close to the Yorkshire countryside, with secluded gardens of its own and convenient access to local towns.

Townend Close's dedicated care team takes time to get to know each individual and welcomes their input to create a detailed, personalised care plan to ensure their needs are met throughout their time at the home.

The home offers dementia care, in which staff are regularly trained to ensure their approach reflects best practice. The compassionate, person-centred care is provided by getting to know customers and building relationships.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1317
  • Self-Funded Residential Dementia Care: from £1317
  • RESPITE Self-Funded Residential Care: from £1317
  • RESPITE Self-Funded Residential Dementia Care: from £1317

Colleagues at Townend Close will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Townend Close to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Lian Clarkson (Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Townend Close directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (0)

Visiting

  • Visitors are welcome at Townend Close.

Parking

  • Onsite parking is available, including disabled spaces.

Townend Close Reviews (55)

Total of 55, showing 41-55
9.8

Townend Close has a Review Score of 9.8 (9.798) out of 10, based on 14 reviews in the last 2 years. Over all time Townend Close has 55 reviews.

Overall Experience

  • 44
  • 11
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Date Published

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41

Review from Fiona S (Granddaughter of Resident) published on 27 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very clean home with friendly staff. Well equipped rooms for residents. Plenty of activities for residents to do.

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Review from Chris M (Son of Resident) published on 25 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very pleased with the great care that Dad received. The staff at Townend Close are friendly, very caring and attentive and do some great activities with the residents. The home is spacious and doesn't feel overcrowded like a lot of homes and it is kept really nice and clean.

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Review from A E (Son of Resident) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so glad that our father was able to spend the last part of his journey in such a special place.
It gave us great peace of mind to know that Dad was so well cared for and treated with such love and respect.
We were overwhelmed with the support and kindness he was shown in his final days and
also that we, as a family, had this care and support extended to us in his last days.
We cannot thank the staff enough.

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Review from Eileen E (Respite Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my second visit to Townend Close for respite car and I have just booked for four weeks July - August this summer. This speaks for itself. I have nothing but praise overall for all aspects.

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Review from Tracy E (Daughter of Resident) published on 23 April 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Townend Close has a warm and welcoming feel to it. It's homely, clean and recently gone through some refurbishment work which looks great. It is well staffed and they all do a great job. My mum has only been there a couple of months but she has settled in really well and is very happy there. My mum
has blossomed since she has been there as the care she is receiving is excellent. She is encouraged to join in with activities which she does and is very happy there.

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Review from Ann L (Daughter of Resident) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived here for 2 years and is very settled. She gets on very well with all the staff and it is lovely to see her happy and relaxed with them all, despite her advancing dementia. Staff are aware of her needs which is a great comfort to the family.

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Review from Kathleen B (Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everything is satisfactory.

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Review from Anne L (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am always impressed when entering Townend Close by the warmth of the accommodation and the standard of cleanliness everywhere. The atmosphere is welcoming and attractive rooms seem to be adequately furnished. Staff are usually available to answer questions regarding my mother's care. They all seem
to have lots of patience.

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Review from A D (Daughter of Resident) published on 21 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very good and my father is well looked after. Good food and facilities. Staff are lovely and caring.

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Review from Muriel T (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent room. Very spacious. The furnishings and curtains etc, are good quality.
The en-suite must be admired, toilet rolls made available.
The food is good and meal times are always on time.
If anything is needed, just ask. The staff are always helpful and kind. It is always nice and warm in
our lounge which is good for older and infirm people.
The garden and helpers are well looked after and so the daffodils are coming out and it is lovely to see now.

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Review from Amy D (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is very good.

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Review from Winifred D (Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very good care home. Have been here a few times and been happy.

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Review from Sue T (Daughter-in-law of Resident) published on 20 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely fantastic care home. Staff are brilliant and nothing is too much trouble for them. It is immaculately clean and a pleasure to visit. Would have no hesitation in recommending.

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Review from Pauline J (Daughter of Resident) published on 8 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always had great service and care, never had any problems.

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Review from Irene H (Daughter of Resident) published on 15 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is clean. The staff are friendly and helpful. The food is very good.

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Current Review Score: 9.8 (9.798)

Overview of Review Score

The Review Score of 9.8 (9.798) out of 10 for Townend Close is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.798 for Townend Close is calculated as follows: ( (138 Excellents x 5) + (26 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 168 Ratings = 4.798

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Townend Close is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 19 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 17 Aug 2025

We currently have three vacancies for care. Please contact Townend Close for further details.

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Awards / Recognitions (11)

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