Submit a Review for Barchester Appletree Grange Care Home
Durham Road, Birtley, Chester le Street, DH3 2BH
View Full Details of Barchester Appletree Grange Care HomeLatest Reviews for Barchester Appletree Grange Care Home
23 July 2025
A very pleasant environment for elderly people. Very homely. Staff and management are lovely and very helpful.
23 July 2025
All of the staff were friendly and professional. My friend was difficult to deal with but they handled her very well. I was very happy with her care.
27 May 2025
I am writing this on behalf of my husband, who has dementia, and I am his wife and carer. I booked my husband for respite care at Appletree Grange while I was in hospital. This was his second visit. I cannot fault the manager & staff at Appletree who went out of their way to welcome my husband and make him feel comfortable. He wasn't settling very well, and the staff showed care and compassion for which I was very grateful. I asked him if he liked the home, and he said the staff and food were lovely, but he didn't like his bed.
27 May 2025
I would like to start by saying the staff are amazing with the very challenging job they do every day. The home has a new manager who is doing a very good job. The home is being refurbished which was in great need. The staff keep me informed of things I need to no about my mams care and her needs. They do lots of activities with the clients fun stuff on top of everything else they do. Thank you to everyone at Appletree for all you do
22 April 2025
The staff very good and really happy. My mother in law settled well due to kindness of the staff. Food lovely. Drinks always on the go.
12 March 2025
Stayed with my dad until an ambulance arrived at 12 at night. As I live in London I can't explain how great full I was knowing dad wasn't on his own I really appreciated there care and understanding to the situation
12 March 2025
In the few months my husband has been in care, I found the staff very caring, that includes all staff from Management to Domestics. All my husband's needs have been taken care of and privicy and dignity has been shown to him. I would recommend Appletree Grange to anyone who may need care.
28 January 2025
The care home was very quick to respond to my inquiry for respite care admission. They made the necessary arrangements with the hospital before discharge. That took a weight off my shoulders during an acutely difficult period. On admission to the care home, my relative was assessed for risk of falls and appropriate measures were quickly put in place. I have observed that there is a very good ratio of staff to clients. There are weekly GP visits. The management is quick to respond to queries from clients' next of kin. I have had no cause to make a complaint about this establishment in the six weeks that I have been dealing with it. I think that it is a very good care home.
03 December 2024
My mum has been a resident of Barchester Appletree Grange Care Home since February 2024. The staff in the care home are fabulous! My mum is happy and looked after with the utmost care and dignity. There are lots of activities for the residents to enhance their day and ensure they feel valued. I must mention the new manager who joined in October 2024. He is fantastic and has introduced new initiatives and ideas all of which have further improved the home. Well done!
01 November 2024
My first impression when I entered the home was that it was a very happy place. The staff were very friendly and professional. The atmosphere was so relaxed. I felt sure my husband would be well cared for. He has a lovely room looking out onto the road which he likes because he loves to watch what is going on. I am so glad he is able to stay here.
08 October 2024
I cannot praise too highly what I think of the care, the staff and the food that my wife gets since she came into Barchester Appletree Grange Care Home about one month ago.
06 September 2024
As a friend of the service user, I can only comment on a limited number of categories. I have found the staff to be welcoming, friendly, and helpful. The home is clean and well cared for, with renovations currently ongoing. The residents are well presented in clean clothes with attention to personal care, for example, hair and cleanliness.
23 August 2024
Since my mother came to Barchester Appletree Grange Care Home, I have been more than happy with the care from the staff. They always keep me updated with mUm's care plan and her well-being. Manager and staff are always busy with the residents, making sure they are well looked after. Nice to see that all areas are getting refurbished.
22 August 2024
From the moment my mother-in-law came to this home, I felt as if she was totally cared for, the manager and now they have a temporary manager and all staff are fabulous. The home is currently getting redecorated to a very high standard and there are daytime activities which help their days being entertained. I can't stress enough about the fantastic staff.
18 December 2023
Clean, tidy rooms. Friendly, efficient staff. Mother receives the care and attention she needs.
12 December 2023
My parent receives excellent care from staff. Manager and carers are friendly and welcoming any time of day or night. Activities were amazing, but have dwindled off recently, hopefully, this will pick up again soon. I definitely recommend Appletree Grange to potential new residents and families. However, the home is let down by Barchester and needs an upgrade inside and out. The building is unappealing and doesn't do justice to the wonderful staff inside. Rooms are shabby and need painting, curtains and bedspreads are dull and dingy, drawers, wardrobes are old and need replacing with furniture fit for purpose. Barchester claims they have invested in refurbishments since 2015, but it appears Appletree has been overlooked; maybe the refurbishments are focused on the bigger, more lucrative homes. Thanks to the dedicated staff my parent is happy, safe and content and because of dementia unaware of their surroundings, but families are aware. It saddens me that loved ones and staff seem to have been forgotten by the owners.
15 May 2023
Appletree Grange staff made my dad's stay at the care home a contented one they treated him with care, dignity and most importantly made him happy. Unfortunately, my dad died on the 14th of April 2023 but only the Friday before his death he was dancing with the carers as they had a singer performing. We will always be grateful to the manager and her team for looking after him.
21 March 2023
This review is related to the end-of-life care our mother received. The professional support from four particular members of staff and others was outstanding. Their commitment to our mother's comfort, dignity, medical, spiritual and social needs was outstanding. She died peacefully, pain-free and in comfort. In addition, the support to the family was compassionate, kind and caring. This is professional residential care at its best. Thank you.
23 February 2023
The staff and home are very good.
22 February 2023
Always friendly, and Granny is always very happy.
Latest Reviews for Barchester Appletree Grange Care Home
23 July 2025
A very pleasant environment for elderly people. Very homely. Staff and management are lovely and very helpful.
23 July 2025
All of the staff were friendly and professional. My friend was difficult to deal with but they handled her very well. I was very happy with her care.
27 May 2025
I am writing this on behalf of my husband, who has dementia, and I am his wife and carer. I booked my husband for respite care at Appletree Grange while I was in hospital. This was his second visit. I cannot fault the manager & staff at Appletree who went out of their way to welcome my husband and make him feel comfortable. He wasn't settling very well, and the staff showed care and compassion for which I was very grateful. I asked him if he liked the home, and he said the staff and food were lovely, but he didn't like his bed.
27 May 2025
I would like to start by saying the staff are amazing with the very challenging job they do every day. The home has a new manager who is doing a very good job. The home is being refurbished which was in great need. The staff keep me informed of things I need to no about my mams care and her needs. They do lots of activities with the clients fun stuff on top of everything else they do. Thank you to everyone at Appletree for all you do
22 April 2025
The staff very good and really happy. My mother in law settled well due to kindness of the staff. Food lovely. Drinks always on the go.
12 March 2025
Stayed with my dad until an ambulance arrived at 12 at night. As I live in London I can't explain how great full I was knowing dad wasn't on his own I really appreciated there care and understanding to the situation
12 March 2025
In the few months my husband has been in care, I found the staff very caring, that includes all staff from Management to Domestics. All my husband's needs have been taken care of and privicy and dignity has been shown to him. I would recommend Appletree Grange to anyone who may need care.
28 January 2025
The care home was very quick to respond to my inquiry for respite care admission. They made the necessary arrangements with the hospital before discharge. That took a weight off my shoulders during an acutely difficult period. On admission to the care home, my relative was assessed for risk of falls and appropriate measures were quickly put in place. I have observed that there is a very good ratio of staff to clients. There are weekly GP visits. The management is quick to respond to queries from clients' next of kin. I have had no cause to make a complaint about this establishment in the six weeks that I have been dealing with it. I think that it is a very good care home.
03 December 2024
My mum has been a resident of Barchester Appletree Grange Care Home since February 2024. The staff in the care home are fabulous! My mum is happy and looked after with the utmost care and dignity. There are lots of activities for the residents to enhance their day and ensure they feel valued. I must mention the new manager who joined in October 2024. He is fantastic and has introduced new initiatives and ideas all of which have further improved the home. Well done!
01 November 2024
My first impression when I entered the home was that it was a very happy place. The staff were very friendly and professional. The atmosphere was so relaxed. I felt sure my husband would be well cared for. He has a lovely room looking out onto the road which he likes because he loves to watch what is going on. I am so glad he is able to stay here.
08 October 2024
I cannot praise too highly what I think of the care, the staff and the food that my wife gets since she came into Barchester Appletree Grange Care Home about one month ago.
06 September 2024
As a friend of the service user, I can only comment on a limited number of categories. I have found the staff to be welcoming, friendly, and helpful. The home is clean and well cared for, with renovations currently ongoing. The residents are well presented in clean clothes with attention to personal care, for example, hair and cleanliness.
23 August 2024
Since my mother came to Barchester Appletree Grange Care Home, I have been more than happy with the care from the staff. They always keep me updated with mUm's care plan and her well-being. Manager and staff are always busy with the residents, making sure they are well looked after. Nice to see that all areas are getting refurbished.
22 August 2024
From the moment my mother-in-law came to this home, I felt as if she was totally cared for, the manager and now they have a temporary manager and all staff are fabulous. The home is currently getting redecorated to a very high standard and there are daytime activities which help their days being entertained. I can't stress enough about the fantastic staff.
18 December 2023
Clean, tidy rooms. Friendly, efficient staff. Mother receives the care and attention she needs.
12 December 2023
My parent receives excellent care from staff. Manager and carers are friendly and welcoming any time of day or night. Activities were amazing, but have dwindled off recently, hopefully, this will pick up again soon. I definitely recommend Appletree Grange to potential new residents and families. However, the home is let down by Barchester and needs an upgrade inside and out. The building is unappealing and doesn't do justice to the wonderful staff inside. Rooms are shabby and need painting, curtains and bedspreads are dull and dingy, drawers, wardrobes are old and need replacing with furniture fit for purpose. Barchester claims they have invested in refurbishments since 2015, but it appears Appletree has been overlooked; maybe the refurbishments are focused on the bigger, more lucrative homes. Thanks to the dedicated staff my parent is happy, safe and content and because of dementia unaware of their surroundings, but families are aware. It saddens me that loved ones and staff seem to have been forgotten by the owners.
15 May 2023
Appletree Grange staff made my dad's stay at the care home a contented one they treated him with care, dignity and most importantly made him happy. Unfortunately, my dad died on the 14th of April 2023 but only the Friday before his death he was dancing with the carers as they had a singer performing. We will always be grateful to the manager and her team for looking after him.
21 March 2023
This review is related to the end-of-life care our mother received. The professional support from four particular members of staff and others was outstanding. Their commitment to our mother's comfort, dignity, medical, spiritual and social needs was outstanding. She died peacefully, pain-free and in comfort. In addition, the support to the family was compassionate, kind and caring. This is professional residential care at its best. Thank you.
23 February 2023
The staff and home are very good.
22 February 2023
Always friendly, and Granny is always very happy.