Durham Road, Birtley, Chester le Street DH3 2BH
Appletree Grange is located between Newcastle and Durham, in the historic town of Chester-le-Street. The facility provides exceptional residential care and also provides first-class person-centred dementia care in a Memory Lane Community.
A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. The activities programme is also crafted to meet the interests and hobbies of all residents.
Along with accommodation for dementia and Alzheimer’s sufferers, Appletree Grange also welcomes individuals in need of temporary respite care or long-term residential care.
Group: Barchester Healthcare Ltd
Person in charge: Elizabeth Brown (Manager)
Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 32 Service Users
Registered Care Categories*: Dementia • Old Age
Specialist Care Categories: Alzheimer's
Admission Information: Ages 55+.
Single Rooms: 32
Rooms with ensuite WC: 32
Facilities & Services: Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Television point in own room
Latest Care Quality Commission* Report on Barchester Appletree Grange Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.7 (maximum of 10) for Barchester Appletree Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 20 Reviews over all time. This Average Rating is also the rating value for Barchester Appletree Grange Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 5 out of 5 from 7 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.725 for Barchester Appletree Grange Care Home is calculated as follows: ( (178 Excellents x 5) + (58 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 240 Ratings = 4.725
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 5 Points relating to the number of positive Reviews for Barchester Appletree Grange Care Home is based on 7 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 + 0.25 = 4
Target of 6.4 positive Reviews (32 registered maximum number of service users ÷ 5). 7 Reviews ÷ 6.4 Target Reached = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
Barchester Appletree Grange Care Home has a Review Score of 9.7 (9.725) from 20 Reviews
Review submitted from a Postal Card by Christine T (Daughter of Resident) on Friday 23 March 2018. Relates to January 2018.
When I walked into Appletree Grange having visited lots of other homes, I knew this was the right place for my mother. The staff are all very friendly, welcoming and very caring and kind.
My mother and all the residents are treated with respect.
The food is lovely and there's always plenty of activities and regular entertainment. I know I made a great choice.
How likely would you be to recommend Barchester Appletree Grange Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Margaret S (Wife of Resident) on Wednesday 8 November 2017. Relates to October 2017.
I am well pleased with the care my husband receives. He is happy here and we have no problems at all. The food is excellent and well presented at all times. The home is well run and is always very well presented. The management provides an excellent service and keeps you well informed of anything you need to know of.
I think Appletree Grange is a very well thought of residential care home.
How likely would you be to recommend Barchester Appletree Grange Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Elizabeth Brown, General Manager at Barchester Appletree Grange Care Home responded to this review on 20 Nov 2017:
Thank you for the review, it is much appreciated.
Review submitted from a Postal Card by David L (Son of Resident) on Thursday 7 September 2017. Relates to August 2017.
After the first few weeks, my Mam has settled in very well and is very happy at this home. She has lots of activities and trips out and joins in with all of the activities.
How likely would you be to recommend Barchester Appletree Grange Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Elizabeth Brown, General Manager at Barchester Appletree Grange Care Home responded to this review on 07 Sep 2017:
Thank you the staff will appreciate your comments.
Review submitted from a Postal Card by Valerie R (Daughter of Resident) on Thursday 24 August 2017. Relates to August 2017.
Mam is very well looked after. My sister and I have no worries about Mam. She is always very well, if there are any problems I am informed directly.
How likely would you be to recommend Barchester Appletree Grange Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
elizabeth brown, general manager at Barchester Appletree Grange Care Home responded to this review on 24 Aug 2017:
Thank you for your kind words and comments it is always nice for the staff to be praised for there hard word
Review submitted from a Postal Card by Doreen W (Daughter of Resident) on Tuesday 20 June 2017. Relates to June 2017.
Appletree is a delightful care home where my mother has settled very well, but this home would really go upmarket if they had a conservatory so families could sit with residents.
How likely would you be to recommend Barchester Appletree Grange Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Elizabeth Brown, General Manager at Barchester Appletree Grange Care Home responded to this review on 20 Jun 2017:
Thank you for your lovely comments, it is much appreciated.
Review submitted from a Postal Card by Susan D (Daughter of Resident) on Monday 5 June 2017. Relates to May 2017.
Appletree Grange could really use a conservatory built. It would be ideal for residents to sit in, on a lovely day and to watch things in the garden. It would also be good for any events they have planned. Appletree is a very caring and well-kept home, my mum loves it there.
How likely would you be to recommend Barchester Appletree Grange Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Elizabeth Brown, General Manager at Barchester Appletree Grange Care Home responded to this review on 05 Jun 2017:
Thanks for your caring words. It is much appreciated.
Review submitted from a Postal Card by K S (Nephew of Resident) on Thursday 25 May 2017. Relates to May 2017.
My experience of Appletree Grange is most pleasing and positive in every respect. The care my aunt receives is of an excellent standard. Her individual needs are well catered for with great care, respect and understanding by all the staff. I wouldn't hesitate in recommending Appletree Grange to anyone else.
How likely would you be to recommend Barchester Appletree Grange Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Ruth B (Daughter of Resident) on Monday 13 March 2017. Relates to February 2017.
Speaking on behalf of my mother, as Mam has dementia and Alzheimer's, Mam seems very happy, clean, groomed. She likes her outings and loves watching telly and going over to the Community Hall to have a bit of a dance. I would only love it if she could recognise me but she can't, well she is still here.
How likely would you be to recommend Barchester Appletree Grange Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Sonia W (Wife of Resident) on Thursday 9 March 2017. Relates to February 2017.
I am very happy with Barchester Appletree Grange Care Home. All the resident are well fed and cared for, the place is always very clean and there is a lady who calls bingo and does a lot of other activities as well as entertainers coming to the house. There is a TV in the lounge with plenty of DVD's. There is also a cassette to play music. People who cannot feed themselves are fed by the staff each meal and all the carers make everyone welcome when you visit the home. It's a home from home.
How likely would you be to recommend Barchester Appletree Grange Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Ray J (Daughter of Resident) on Wednesday 8 March 2017. Relates to January 2017.
The home has been the best thing that has happened to my mother in recent years.
She is safe, well cared for, and has lots of company. She engages in the activities and is happy to join in whatever is going on.
We were worried as a family about placing my mother in care but those fears and worries have totally disappeared.
I cannot praise the home and all the people who work in it enough.
The standards are exceptional.
How likely would you be to recommend Barchester Appletree Grange Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Liz C (Daughter of Resident) on Wednesday 1 March 2017. Relates to January 2017.
Mum has advanced stage Vascular Dementia and was friendly it increasingly difficult to lead an independent life. She was depressed and withdrawn. Since she entered Appletree Grange she has a renewed zest for life and is happy and content.
The staff are caring and efficient. They treat each resident with respect and have a genuine liking for them. My sisters and I were worried about how mum would react to her new life - our worries were needless, thanks to the care of the care home staff and management. Have recommended Barchester Appletree Grange Care Home to friends of ours.
How likely would you be to recommend Barchester Appletree Grange Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by David B (Son of Resident) on Wednesday 21 December 2016. Relates to December 2016.
Appletree is a small friendly care home, where all the residents are treated with dignity and respect. During the day the residence socialise/relax in one communal living area, where they can interact with their fellow residents and carers. From my experience, visiting my mother on a regular basis, I've noticed the staff are of the highest standard and they genuinely care for the residents, which gives me peace of mind knowing my mam is being given the best care possible.
How likely would you be to recommend Barchester Appletree Grange Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Elizabeth Brown, General manager at Barchester Appletree Grange Care Home responded to this review on 21 Dec 2016:
Thank you, David for your lovely comments I have passed this over to all the staff and it is much appreciated.
Review submitted from a Postal Card by Christine A (Daughter of Resident) on Wednesday 7 December 2016. Relates to November 2016.
The staff in the home are very friendly, caring and obliging. Bedrooms seem rather small, no room for any additional furniture i.e another chair for visitors. The furniture in the bedroom is quite old.
Daytime area (lounge) is tight for space both for residents and visitors. Narrow corridors make it difficult to give residents walking exercise.
How likely would you be to recommend Barchester Appletree Grange Care Home? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Sue L (Daughter of Resident) on Tuesday 8 November 2016. Relates to October 2016.
Barchester Appletree Grange Care Home staff have been my mother's guardian angels. I am unable to nominate an employee of the month of this outstanding team as each and every member of staff has shown our dear Mam respect and treated her with the utmost dignity. More importantly given her the best person-centered loving care and we appreciate their understanding of our Mam's wonderful personality and sense of humour. We feel relieved and forever thankful that she has been in the safe and capable hands of the management and staff at Barchester Appletree Grange Care Home. Afterall, Mam is our most treasured and loved member of the family and deserves nothing but the best and this she has received with thanks.
How likely would you be to recommend Barchester Appletree Grange Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Elizabeth Brown, General Manager at Barchester Appletree Grange Care Home responded to this review on 22 Nov 2016:
Thank you to all the family for their kind words, mum was a pleasure to care for and all the staff will always have fond memories of her wonderful smile and the support of the family.
Review submitted from a Postal Card by L S (Daughter of Resident) on Friday 8 January 2016. Relates to December 2015.
Since my mother has resided at Appletree Grange she has been cared for extremely well with respect and dignity. The staff have as very caring approach and make family and friends feel very welcome. The management have been great helping with any questions and advice.
How likely would you be to recommend Barchester Appletree Grange Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Jean S (Daughter of Resident) on Monday 24 August 2015.
Well kept very clean home. Staff always willing to talk about residents, plenty of activities to keep minds working. My father has improved loads since coming to Appletree. If he had stayed at the previous home I don't think he would still be with us. Love the open days, raffles and tombola's. The atmosphere is relaxed, homely feel about the place with nice nick nacks like a proper home not a care home.
How likely would you be to recommend Barchester Appletree Grange Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Florence D (Partner of Resident) on Thursday 13 August 2015. Relates to July 2015.
I find Appletree Grange to be a home loving atmosphere, staff are lovely with the residents, if I have any concerns they are easy to talk to and give me peace of mind, they have summer fairs, which are quite good, we have sing-alongs which get the residents involved and which they enjoy. All in all I am quite happy with the care there.
How likely would you be to recommend Barchester Appletree Grange Care Home? Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Ann S (Sister of Resident) on Friday 7 August 2015. Relates to August 2015.
I am always kept informed of my sisters health, how she has been and what she has been doing.
How likely would you be to recommend Barchester Appletree Grange Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Rose L (Daughter of Resident) on Thursday 6 August 2015. Relates to August 2015.
I have been very pleased with the excellent care my mother receives at Applegate Grange. The staff are very professional but also warm and affectionate with the residents. The home is always clean and smells fresh and welcoming. Visitors are very welcome and are offered a cup of tea or coffee to share with their loved ones. This means so much to my mother as it was something we always did together. Any health problems have been picked up quickly and acted upon. There is a regular hairdresser, podiatrist, dentist and of course health professionals in attendance. I have complete peace of mind knowing my mother is in Applegate Grange.
How likely would you be to recommend Barchester Appletree Grange Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Frank B (Son of Resident) on Tuesday 4 August 2015. Relates to July 2015.
Visited the home on the 30 of July 2015, spent most of the morning with mother the day being her 97th birthday. The home had a very pleasant atmosphere with good clean surroundings. I found the menu for the day good wholesome food, mum appeared to be very happy at Appletree Grange which makes me contented that she's in good hands.
How likely would you be to recommend Barchester Appletree Grange Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Elizabeth Brown, General Manager at Barchester Appletree Grange Care Home responded to this review on 04 Aug 2015:
Thank you very much for the wonderful review, myself and the staff really appreciate some positive feedback.
2 Bed Vacancies
posted 17 Apr 2018
We have limited availability please contact us if you have any questions
February 2018
April 2017
February 2016
July 2015
Recipient: Barchester Appletree Grange Care Home
Date: Wednesday 08 Jul 2015
There are currently no Care Home Idol entrants who have performed at Barchester Appletree Grange Care Home
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Appletree Grange Care Home to verify any information. Our terms and conditions can be viewed here. Barchester Appletree Grange Care Home has a Premium Service – more info.