Barchester Appletree Grange Care Home

We have had a very good experience with apple tree grange. The staff were wonderful with my mother Rita. The staff took very good care of her including the hairdresser Pauline. when she passed away in the home all the staff were very respectful overall a very positive experience.

The care home was chosen for Mum based on friendliness and cleanliness. Both have been maintained throughout her stay. The staff work hard to entertain, engage and interest residents in challenging residents. The social media use makes me confident the team of carers really do try to improve the lives of residents. The food always looks appetising and well presented. The bedroom could do with a decorate but I understand this is difficult unless rooms become vacant.

Mum has settled in very nicely and feels safe in the care home.

My mother-in-law has moved into this care home following a period in hospital with a broken leg. The process was 1st class, and the deputy manager was brilliant in dealing with the hospital and discharge people. 1st impressions are that this is a very well run, friendly and just what you could hope for a pleasant and homely stay. The weeks following the move have been better than hoped and all members of staff are well above the level at her last care home. You don't know what you should have until you see how well this place is run.

Overall we are pleased with the care mum receives. Staff have been open to suggestions. Mum us happy and settled. I have noticed that there are small things staff do for example - making sure any facial hair is removed. Important that residents appearance is kept to a high standard.

The staff are welcoming attentive and have time to always include her in events and treat her with dignity of someone her age deserves

We feel that the homely environment is going to be perfect for Mam.

A safe environment, very relaxed atmosphere - residents receive the best care possible.

All of the staff were friendly and professional. My friend was difficult to deal with but they handled her very well. I was very happy with her care.

I am writing this on behalf of my husband, who has dementia, and I am his wife and carer. I booked my husband for respite care at Appletree Grange while I was in hospital. This was his second visit. I cannot fault the manager & staff at Appletree who went out of their way to welcome my husband and make him feel comfortable. He wasn't settling very well, and the staff showed care and compassion for which I was very grateful. I asked him if he liked the home, and he said the staff and food were lovely, but he didn't like his bed.

I would like to start by saying the staff are amazing with the very challenging job they do every day. The home has a new manager who is doing a very good job. The home is being refurbished which was in great need. The staff keep me informed of things I need to no about my mams care and her needs. They do lots of activities with the clients fun stuff on top of everything else they do.

Thank you to everyone at Appletree for all you do

I really appreciated there care and understanding to the situation

The care home was very quick to respond to my inquiry for respite care admission. They made the necessary arrangements with the hospital before discharge. That took a weight off my shoulders during an acutely difficult period. On admission to the care home, my relative was assessed for risk of falls and appropriate measures were quickly put in place. I have observed that there is a very good ratio of staff to clients. There are weekly GP visits. The management is quick to respond to queries from clients' next of kin. I have had no cause to make a complaint about this establishment in the six weeks that I have been dealing with it. I think that it is a very good care home.

My mum has been a resident of Barchester Appletree Grange Care Home since February 2024. The staff in the care home are fabulous! My mum is happy and looked after with the utmost care and dignity. There are lots of activities for the residents to enhance their day and ensure they feel valued. I must mention the new manager who joined in October 2024. He is fantastic and has introduced new initiatives and ideas all of which have further improved the home. Well done!

I cannot praise too highly what I think of the care, the staff and the food that my wife gets since she came into Barchester Appletree Grange Care Home about one month ago.

As a friend of the service user, I can only comment on a limited number of categories. I have found the staff to be welcoming, friendly, and helpful. The home is clean and well cared for, with renovations currently ongoing. The residents are well presented in clean clothes with attention to personal care, for example, hair and cleanliness.

Nice to see that all areas are getting refurbished.

From the moment my mother-in-law came to this home, I felt as if she was totally cared for, the manager and now they have a temporary manager and all staff are fabulous. The home is currently getting redecorated to a very high standard and there are daytime activities which help their days being entertained. I can't stress enough about the fantastic staff.

Mother receives the care and attention she needs.

However, the home is let down by Barchester and needs an upgrade inside and out. The building is unappealing and doesn't do justice to the wonderful staff inside. Rooms are shabby and need painting, curtains and bedspreads are dull and dingy, drawers, wardrobes are old and need replacing with furniture fit for purpose. Barchester claims they have invested in refurbishments since 2015, but it appears Appletree has been overlooked; maybe the refurbishments are focused on the bigger, more lucrative homes. Thanks to the dedicated staff my parent is happy, safe and content and because of dementia unaware of their surroundings, but families are aware. It saddens me that loved ones and staff seem to have been forgotten by the owners.