Barchester Appletree Grange Care Home

Durham Road, Birtley, Chester le Street DH3 2BH
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9.7 72 Reviews
  • Barchester Appletree Grange Care Home, Chester le Street
Appletree Grange is located between Newcastle and Durham, in the historic town of Chester-le-Street. The facility provides exceptional residential care and also provides first-class person-centred dementia care in a Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. The activities programme is also crafted to meet the interests and hobbies of all residents.

Along with accommodation for dementia and Alzheimer’s sufferers, Appletree Grange also welcomes individuals in need of temporary respite care or long-term residential care.
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Care Provided by Barchester Appletree Grange Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1182 – £1350

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Appletree Grange Care Home to find out the exact price for your requirements.

Contact Barchester Appletree Grange Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Barchester Appletree Grange Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Naomi Chukwudochie (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003
  • Number of floors: 2

Room Information

  • Single Rooms (32)

Barchester Appletree Grange Care Home Reviews (72)

9.7

Barchester Appletree Grange Care Home has a Review Score of 9.7 (9.676) out of 10, based on 22 reviews in the last 2 years.
Over all time Barchester Appletree Grange Care Home has 72 reviews.

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Review from Carol G (Niece of Resident) published on 10 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The outside and entrance area of Appletree Grange is let down so badly it belies the wonderful standard of care inside the home. Visiting relatives every 2 weeks we are inevitably faced firstly with a skip which may be empty, filling or overflowing but seems to be always there. The planters at the front
doors are uncared for and empty of nice plants or flowers, better not to be there at all. To the right, there is a bunker the wooden gates in an awful condition which does little to disguise the large bins outside, in fact, all the fencing is in need of a good repair and facelift. To get to see our relatives we had to squeeze through between more huge bins into the garden area which is frankly disgraceful, plastic and rubbish in corners under shrubs, wonky stepping stones to get across the grass (6sq ft), dilapidated garden furniture stacked up, a raised bed made of rotting sleepers filled mostly with weeds and faded plastic novelties degenerating on the back fence. This is the outlook residents have from their conservatory and it is utterly depressing. A rethink and action desperately needed soon.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Appletree Grange Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. I will pass on your feedback to the team.
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Review from John G (Nephew of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunt and uncle are both extremely elderly and frail and their move to Appletree Grange has proved successful in many ways. They have actually made friends and have acquired a healthy appetite!!!
They also find the staff friendly and very caring, which to them is so important.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Appletree Grange Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from A M (Great-Nephew of Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family and I are grateful to all the staff at Appletree Grange, they are wonderful and caring people. The manager is first-rate, both in the way she encourages her staff and the way in which she engages with the residents' relatives, an especially important task since the outbreak of the COVID-19
pandemic. Also, special thanks to the activities organiser. My Aunt is very fond of her and says that she goes above and beyond her duties. It was my aunt's decision to move into residential care, she chose Appletree Grange and we are so glad she did.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Appletree Grange Care HomeThank you for your review and we are delighted to hear how your Aunt enjoys our life enrichment programme. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Patricia F (Wife of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is a resident as he has mixed dementia and is unable to be cared for at home. Being cared for at Appletree Grange is the next best thing to be looked after at home. There is a lovely 'family' atmosphere, the staff are as concerned about the family of the residents as they are about their
patients. I am regularly invited to share a meal with my husband.
Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Appletree Grange Care HomeThank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.
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Review from Joanne (Granddaughter of Resident) published on 16 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
After viewing several homes in the area we knew as soon as we walked through the doors of Appletree Grange that this was perfect for Gran's new home. We were welcomed by extremely friendly and professional staff and were made to feel at home. All staff went out of their way to answer our questions and
they asked Gran if she wanted to join in with the activity session, which was Bingo.
The home was spotless and had a lovely fresh smell, which is something many homes lack. Gran settled in well and loves her new home. The manager went out of her way to make Gran comfortable and took time out of her busy day to sit and chat with us for a while. Perfect choice and I would highly recommend.
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Review from Pat M (Daughter of Resident) published on 2 July 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident at Appletree Grange, Birtley for just over two years. During this time my husband and I both felt that he was cared for in the best way possible. The Home is spotless with no smell at all. He was treated as an individual and staff and management could not have been more supportive
to my husband and me throughout this time. The range of activities and entertainment was excellent and stimulating. My dad loved to join in the singing and represented the Home in the Gateshead dementia choir and sang at The Sage. The food was freshly prepared with plenty of choice. When we were told he needed nursing care and that Appletree Grange could no longer meet his needs, we were all saddened that he needed to move on. Management were extremely helpful in assisting with this transition. I would not hesitate in recommending Appletree Grange to family and friends.
Reply from Sharon Stewart, General Manager at Barchester Appletree Grange Care HomeThank you so much for your kind words.
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Review from Andrea R (Daughter of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam has been in care since January 2018. Appletree has a welcoming, caring atmosphere - managers door always open and available to discuss anything - positive or negative.
Mam always clean and tidy and most importantly happy.
Staff friendly, helpful and caring. Couldn't have asked for a better place
for Mam.
Reply from Sharon Stewart, General Manager at Barchester Appletree Grange Care HomeThank You for your lovely review it is most appreciated.
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Review from Catherine (Daughter of Resident) published on 23 January 2019 Submitted via Website • Report
Overall Experience 4.0 out of 5
My Mum went to Appletree Grange for respite care and stayed there almost 4 weeks over the Christmas and New Year period. Our family were very happy with the care she received, in particular, that any requests we made were speedily dealt with. Mum enjoyed the food, there were a large number of activities
on offer and the Carers were very cheerful, positive and good at their jobs. We visited frequently and were confident that medication was given on time and that she was well looked after.
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Review from Paul M (Brother of Resident) published on 10 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Satisfied all round. If possible I would like to speak to my sister's carer when I visit so I can replace any toiletries she has used. My sister can't speak for herself.


Parking can be a problem too.

Reply from Elizabeth Brown, Manager at Barchester Appletree Grange Care HomeThank for your review, it is much appreciated.
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Review from Sue R (Daughter of Resident) published on 9 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident of this care home for three years now, her Alzheimers has progressed greatly during this time. Since moving into Appletree Grange Care Home my mother has been happy and very well cared for. The staff are friendly and courteous and treat my mother with dignity and respect.
The home is always spotlessly clean and the food is always cooked and presented very well. I would have no hesitation in recommending this care home to anyone.
Reply from Elizabeth Brown, Manager at Barchester Appletree Grange Care HomeThank you for your review. I will ensure the staff are made aware of your kind words.
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Review from T G (Son of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care which my mother has and continues to receive at Appletree can only be described as first class. The staff and management who work at the home are fully committed to the care of the residents in a holistic manner. The level of contact with the home is also excellent with thorough reviews and
individual meetings regarding a person's care needs
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Review from Matthew M (Husband of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my wife daily at Appletree. The excellent standards are consistent and all of the staff are very pleasant and make me feel very welcome.


I know my wife is in a very good and caring home. She feels safe and wanted and has friends which also includes all the staff. Appletree takes care of

my wife and I have no concerns.
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Review from Christine T (Daughter of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I walked into Appletree Grange having visited lots of other homes, I knew this was the right place for my mother. The staff are all very friendly, welcoming and very caring and kind.
My mother and all the residents are treated with respect.
The food is lovely and there's always plenty of activities
and regular entertainment. I know I made a great choice.
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Review from Margaret S (Wife of Resident) published on 20 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am well pleased with the care my husband receives. He is happy here and we have no problems at all. The food is excellent and well presented at all times. The home is well run and is always very well presented. The management provides an excellent service and keeps you well informed of anything you
need to know of.


I think Appletree Grange is a very well thought of residential care home.

Reply from Elizabeth Brown, General Manager at Barchester Appletree Grange Care HomeThank you for the review, it is much appreciated.
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Review from David L (Son of Resident) published on 7 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After the first few weeks, my Mam has settled in very well and is very happy at this home. She has lots of activities and trips out and joins in with all of the activities.
Reply from Elizabeth Brown, General Manager at Barchester Appletree Grange Care HomeThank you the staff will appreciate your comments.
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Review from Valerie R (Daughter of Resident) published on 24 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mam is very well looked after. My sister and I have no worries about Mam. She is always very well, if there are any problems I am informed directly.
Reply from elizabeth brown, general manager at Barchester Appletree Grange Care HomeThank you for your kind words and comments it is always nice for the staff to be praised for there hard word
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Review from Doreen W (Daughter of Resident) published on 20 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Appletree is a delightful care home where my mother has settled very well, but this home would really go upmarket if they had a conservatory so families could sit with residents.
Reply from Elizabeth Brown, General Manager at Barchester Appletree Grange Care HomeThank you for your lovely comments, it is much appreciated.
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Review from Susan D (Daughter of Resident) published on 5 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Appletree Grange could really use a conservatory built. It would be ideal for residents to sit in, on a lovely day and to watch things in the garden. It would also be good for any events they have planned. Appletree is a very caring and well-kept home, my mum loves it there.
Reply from Elizabeth Brown, General Manager at Barchester Appletree Grange Care HomeThanks for your caring words. It is much appreciated.
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Review from K S (Nephew of Resident) published on 25 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience of Appletree Grange is most pleasing and positive in every respect. The care my aunt receives is of an excellent standard. Her individual needs are well catered for with great care, respect and understanding by all the staff. I wouldn't hesitate in recommending Appletree Grange to anyone
else.
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Review from Liz C (Daughter of Resident) published on 28 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has advanced stage Vascular Dementia and was friendly it increasingly difficult to lead an independent life. She was depressed and withdrawn. Since she entered Appletree Grange she has a renewed zest for life and is happy and content.
The staff are caring and efficient. They treat each resident
with respect and have a genuine liking for them. My sisters and I were worried about how mum would react to her new life - our worries were needless, thanks to the care of the care home staff and management. Have recommended Barchester Appletree Grange Care Home to friends of ours.
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Current Review Score: 9.7 (9.676)

Overview of Review Score

The Review Score of 9.7 (9.676) out of 10 for Barchester Appletree Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.676 for Barchester Appletree Grange Care Home is calculated as follows: ( (183 Excellents x 5) + (59 Goods x 4) + (10 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 253 Ratings = 4.676
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Appletree Grange Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jul 2025

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (9)

Naomi

Naomi Chukwudochie

Job Title: General Manager Joined: 2022

My name is Naomi, and I am General Manager, formerly Deputy Manager at Appletree Grange. With extensive experience in leadership and management, I bring a strong background in both operational oversight and compassionate care delivery.


Originally trained in Information Technology, I hold a Master’s degree, a Level 3 Diploma in Nursing, a Level 4 Certificate in Leadership and Management, and a Level 5 Diploma in Leadership and Management. My IT background has significantly enhanced my effectiveness in the care sector, particularly with the implementation and utilisation of the Enable digital platform at Appletree Grange, which supports real-time, person-centred care delivery and clinical documentation.


My role as acting Manager is not just a professional position—it is a passion that gives me immense joy and fulfilment. Every day, I am motivated by the opportunity to make a meaningful impact in the lives of our residents, ensuring their dignity, comfort, and well-being remain at the heart of everything we do at Appletree Grange.

Emma

Emma Upshall

Job Title: Home Administrator Joined: 2025

Hi, my name is Emma, and I am the Home Administrator here at Appletree Grange!


I have a strong background in adult social care, and after over 10 years in the sector, I am committed to delivering compassionate, person-centred care that upholds the dignity and independence of every individual. I have worked in various care settings, from small residential homes to large-scale facilities, with a particular focus on supporting friends, relatives and friends

David

David Scott

Job Title: Head Chef

Hi, my name is David, and I am the Head Chef here at Appletree Grange. I bring a wealth of experience and knowledge to the home and have worked in the hospitality sector since I was 17 years old. I have previously cooked in hotels, restaurants, and in the army. Cooking is a passion of mine, and I love seeing our lovely residents enjoying their meals. Here at Appletree Grange, we provide a wonderful choice of delicious and wholesome dishes. The food and the dining experience at Appletree Grange are recognised as an integral part of the lifestyle here at the home, and I am responsible for managing the catering team, ensuring they provide a quality catering service to all our residents, guests and visitors.

Marian

Marian Chinez

Job Title: Senior Care Assistant Joined: 2023

My name is Marian Chinez, and it is with great pride to inform you that I work as a senior care staff member at Appletree Grange. I have my NVQ Level 3, and it has been an incredibly rewarding experience. As a senior care staff member, I love being part of a team that provides compassionate, regulated, and person-centred support to our residents.


Every smile, every laugh, and every shared moment make this role special. We create joy and meaning in our home.

Krzysztof

Krzysztof Ostrzyzek

Job Title: Senior Care Staff Joined: 2005

My name is Krzysztof Ostrzyzek, and I started my journey with Appletree Grange in 2005 as a care worker and then progressed to the role of a senior care staff member. I have a wealth of experience (20 years), and my Level 3 Diploma has equipped me better in my role. I am passionate about supporting residents in a safe, regulated, and nurturing environment.


I take pride in working with colleagues to deliver person-centred care that enriches residents’ lives.

Amy

Amy Hind

Job Title: Activities Coordinator Joined: 2026

Hi, I am Amy, and I bring a wealth of experience in organising engaging and meaningful activities, and I am passionate about ensuring our residents’ life enrichment is truly person-centred. Her enthusiasm and commitment will play a key role in enhancing the well-being and happiness of our residents

Leigh

Leigh Cameron

Job Title: Carer Joined: 2022

Hi, I’m Leigh, I joined Appletree in September 2022 as a Care Assistant and I enjoy getting to know our residents, it’s a lovely environment for them and I love working here and hope to be here for many years to come. I love working as part of a team in delivering quality care and lifestyle for our residents - it feels like an extended family.

James

James Evans

Job Title: Kitchen Assistant Joined: 2014

Hi, my name is James, and I am a Kitchen Assistant at Appletree Grange. I joined the home in 2014. I love my job and spending happy times with our residents and staff.


Appletree Grange is a very happy home, and there is lots of laughter. This makes it a pleasure to come to work.

Prisca

Prisca Nkwocha

Job Title: Care Assistant Joined: 2024

I’m Prisca Nkwocha, and I began working at Appletree Grange in 2024. I quickly discovered how fulfilling it is to provide care that improves the lives of residents. I follow all care standards and management policies to ensure safety, dignity, and respect for every individual.


Being part of the team here fills me with joy because I see firsthand the positive impact of companionship, music, and love on residents’ lives.

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