Barchester Appletree Grange Care Home

Durham Road, Birtley, Chester le Street DH3 2BH
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9.7 64 Reviews
  • Barchester Appletree Grange Care Home, Chester le Street
Appletree Grange is located between Newcastle and Durham, in the historic town of Chester-le-Street. The facility provides exceptional residential care and also provides first-class person-centred dementia care in a Memory Lane Community.

A team of highly-qualified and attentive staff really focuses on the individual needs of residents with a tailored care plan for each person. The activities programme is also crafted to meet the interests and hobbies of all residents.

Along with accommodation for dementia and Alzheimer’s sufferers, Appletree Grange also welcomes individuals in need of temporary respite care or long-term residential care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 32 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1116

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Appletree Grange Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Ben Patterson (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2003
  • Number of floors: 2

Room Information

  • Single Rooms (32)

Barchester Appletree Grange Care Home Reviews (64)

Total of 64, showing 41-60
9.7

Barchester Appletree Grange Care Home has a Review Score of 9.7 (9.656) out of 10, based on 16 reviews in the last 2 years. Over all time Barchester Appletree Grange Care Home has 64 reviews.

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Review from Paul M (Brother of Resident) published on 10 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied all round. If possible I would like to speak to my sister's carer when I visit so I can replace any toiletries she has used. My sister can't speak for herself.


Parking can be a problem too.

Reply from Elizabeth Brown, Manager at Barchester Appletree Grange Care Home

Thank for your review, it is much appreciated.

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Review from Sue R (Daughter of Resident) published on 9 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of this care home for three years now, her Alzheimers has progressed greatly during this time. Since moving into Appletree Grange Care Home my mother has been happy and very well cared for. The staff are friendly and courteous and treat my mother with dignity and respect.
The home is always spotlessly clean and the food is always cooked and presented very well. I would have no hesitation in recommending this care home to anyone.

Reply from Elizabeth Brown, Manager at Barchester Appletree Grange Care Home

Thank you for your review. I will ensure the staff are made aware of your kind words.

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Review from T G (Son of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care which my mother has and continues to receive at Appletree can only be described as first class. The staff and management who work at the home are fully committed to the care of the residents in a holistic manner. The level of contact with the home is also excellent with thorough reviews and
individual meetings regarding a person's care needs

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Review from Matthew M (Husband of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit my wife daily at Appletree. The excellent standards are consistent and all of the staff are very pleasant and make me feel very welcome.


I know my wife is in a very good and caring home. She feels safe and wanted and has friends which also includes all the staff. Appletree takes care of

my wife and I have no concerns.

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Review from Christine T (Daughter of Resident) published on 29 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When I walked into Appletree Grange having visited lots of other homes, I knew this was the right place for my mother. The staff are all very friendly, welcoming and very caring and kind.
My mother and all the residents are treated with respect.
The food is lovely and there's always plenty of activities
and regular entertainment. I know I made a great choice.

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Review from Margaret S (Wife of Resident) published on 20 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am well pleased with the care my husband receives. He is happy here and we have no problems at all. The food is excellent and well presented at all times. The home is well run and is always very well presented. The management provides an excellent service and keeps you well informed of anything you
need to know of.


I think Appletree Grange is a very well thought of residential care home.

Reply from Elizabeth Brown, General Manager at Barchester Appletree Grange Care Home

Thank you for the review, it is much appreciated.

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Review from David L (Son of Resident) published on 7 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After the first few weeks, my Mam has settled in very well and is very happy at this home. She has lots of activities and trips out and joins in with all of the activities.

Reply from Elizabeth Brown, General Manager at Barchester Appletree Grange Care Home

Thank you the staff will appreciate your comments.

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Review from Valerie R (Daughter of Resident) published on 24 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is very well looked after. My sister and I have no worries about Mam. She is always very well, if there are any problems I am informed directly.

Reply from elizabeth brown, general manager at Barchester Appletree Grange Care Home

Thank you for your kind words and comments it is always nice for the staff to be praised for there hard word

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Review from Doreen W (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Appletree is a delightful care home where my mother has settled very well, but this home would really go upmarket if they had a conservatory so families could sit with residents.

Reply from Elizabeth Brown, General Manager at Barchester Appletree Grange Care Home

Thank you for your lovely comments, it is much appreciated.

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Review from Susan D (Daughter of Resident) published on 5 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Appletree Grange could really use a conservatory built. It would be ideal for residents to sit in, on a lovely day and to watch things in the garden. It would also be good for any events they have planned. Appletree is a very caring and well-kept home, my mum loves it there.

Reply from Elizabeth Brown, General Manager at Barchester Appletree Grange Care Home

Thanks for your caring words. It is much appreciated.

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Review from K S (Nephew of Resident) published on 25 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of Appletree Grange is most pleasing and positive in every respect. The care my aunt receives is of an excellent standard. Her individual needs are well catered for with great care, respect and understanding by all the staff. I wouldn't hesitate in recommending Appletree Grange to anyone
else.

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Review from Liz C (Daughter of Resident) published on 28 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has advanced stage Vascular Dementia and was friendly it increasingly difficult to lead an independent life. She was depressed and withdrawn. Since she entered Appletree Grange she has a renewed zest for life and is happy and content.
The staff are caring and efficient. They treat each resident
with respect and have a genuine liking for them. My sisters and I were worried about how mum would react to her new life - our worries were needless, thanks to the care of the care home staff and management. Have recommended Barchester Appletree Grange Care Home to friends of ours.

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Review from Ruth B (Daughter of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Speaking on behalf of my mother, as Mam has dementia and Alzheimer's, Mam seems very happy, clean, groomed. She likes her outings and loves watching telly and going over to the Community Hall to have a bit of a dance. I would only love it if she could recognise me but she can't, well she is still here.

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Review from Sonia W (Wife of Resident) published on 9 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Barchester Appletree Grange Care Home. All the resident are well fed and cared for, the place is always very clean and there is a lady who calls bingo and does a lot of other activities as well as entertainers coming to the house. There is a TV in the lounge with plenty of DVD's.
There is also a cassette to play music. People who cannot feed themselves are fed by the staff each meal and all the carers make everyone welcome when you visit the home. It's a home from home.

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Review from Ray J (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has been the best thing that has happened to my mother in recent years.
She is safe, well cared for, and has lots of company. She engages in the activities and is happy to join in whatever is going on.
We were worried as a family about placing my mother in care but those fears and worries
have totally disappeared.
I cannot praise the home and all the people who work in it enough.
The standards are exceptional.

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Review from David B (Son of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Appletree is a small friendly care home, where all the residents are treated with dignity and respect. During the day the residence socialise/relax in one communal living area, where they can interact with their fellow residents and carers. From my experience, visiting my mother on a regular basis,
I've noticed the staff are of the highest standard and they genuinely care for the residents, which gives me peace of mind knowing my mam is being given the best care possible.

Reply from Elizabeth Brown, General manager at Barchester Appletree Grange Care Home

Thank you, David for your lovely comments I have passed this over to all the staff and it is much appreciated.

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Review from Christine A (Daughter of Resident) published on 7 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff in the home are very friendly, caring and obliging. Bedrooms seem rather small, no room for any additional furniture i.e another chair for visitors. The furniture in the bedroom is quite old.
Daytime area (lounge) is tight for space both for residents and visitors. Narrow corridors make it
difficult to give residents walking exercise.

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Review from Sue L (Daughter of Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barchester Appletree Grange Care Home staff have been my mother's guardian angels. I am unable to nominate an employee of the month of this outstanding team as each and every member of staff has shown our dear Mam respect and treated her with the utmost dignity. More importantly given her the best person-centered
loving care and we appreciate their understanding of our Mam's wonderful personality and sense of humour. We feel relieved and forever thankful that she has been in the safe and capable hands of the management and staff at Barchester Appletree Grange Care Home. Afterall, Mam is our most treasured and loved member of the family and deserves nothing but the best and this she has received with thanks.

Reply from Elizabeth Brown, General Manager at Barchester Appletree Grange Care Home

Thank you to all the family for their kind words, mum was a pleasure to care for and all the staff will always have fond memories of her wonderful smile and the support of the family.

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Review from L S (Daughter of Resident) published on 8 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother has resided at Appletree Grange she has been cared for extremely well with respect and dignity. The staff have as very caring approach and make family and friends feel very welcome. The management have been great helping with any questions and advice.

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Review from Jean S (Daughter of Resident) published on 24 August 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well kept very clean home. Staff always willing to talk about residents, plenty of activities to keep minds working. My father has improved loads since coming to Appletree. If he had stayed at the previous home I don't think he would still be with us. Love the open days, raffles and tombola's. The atmosphere
is relaxed, homely feel about the place with nice nick nacks like a proper home not a care home.

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Current Review Score: 9.7 (9.656)

Overview of Review Score

The Review Score of 9.7 (9.656) out of 10 for Barchester Appletree Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.656 for Barchester Appletree Grange Care Home is calculated as follows: ( (129 Excellents x 5) + (46 Goods x 4) + (7 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 183 Ratings = 4.656

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Appletree Grange Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Apr 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (4)

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Ben Patterson

Job Title: General Manager

Joined: 2022

Hi, my name is Ben and I am the General Manager here at Appletree Grange. Welcome to our website!


I have worked for Barchester since 2022, bringing my experience and dedication to my role. Through my experiences, I have developed a deep understanding of both the operational and clinical aspects of care services. I began my career at Barchester as a Deputy Manager at our sister home North Park, where I honed my skills in person centred care, team leadership and compliance management. I was then seconded into my role as Implementation Lead for our new e-Care Platform, I was responsible for driving the adoption of the new social care model across our 250 homes and hospitals, and I have a wealth of experience in change management because of this role.

David

David Scott

Job Title: Head Chef

Hi, my name is David and I am the Head Chef here at Appletree Grange. I bring a wealth of experience and knowledge to the home and have worked in the hospitality sector since I was 17 years old. I have previously cooked in hotels, restaurants, and in the army. Cooking is a passion of mine and I love seeing our lovely residents enjoying their meals. Here at Appletree Grange, we provide a wonderful choice of delicious and wholesome dishes. The food and the dining experience at Appletree Grange is recognised as an integral part of the lifestyle here at the home and I am responsible for managing the catering team, ensuring they provide a quality catering service to all our residents, guests and visitors.

Leigh

Leigh Cameron

Job Title: Carer

Joined: 2022

Hi, I’m Leigh, I joined Appletree in September 2022 as a Care Assistant and I enjoy getting to know our residents, it’s a lovely environment for them and I love working here and hope to be here for many years to come. I love working as part of a team in delivering quality care and lifestyle for our residents - it feels like an extended family.

James

James Evans

Job Title: Kitchen Assistant

Joined: 2014

Hi, my name is James and I am a Kitchen Assistant at Appletree Grange and joined the home in 2014. I love my job and spending happy times with our residents and staff.


Appletree Grange is a very happy home and there is lots of laughter. This makes it a pleasure to come to work.

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