Submit a Review for The Chesters Care Home
418 Durham Road, Low Fell, Gateshead, NE9 5AJ
View full details of The Chesters Care HomeLatest Reviews for The Chesters Care Home
12 January 2026
My mother was a previous resident at the Chesters, as was my aunt Irene, who died n December. My aunt Ivy is currently resident in the Chesters and at the age of 103 receives the best care possible. The staff in the Chesters are hard working and dedicated to the care of the residents. My family
and I really appreciate the effort made by staff to ensure that all residents are well cared for and that their quality of life is enhanced by all the various activities and outings. As a frequent visitor to the Chesters I have seen at first hand the quality and variety of the meals served, so, special thanks to Louise and all involved in the kitchen. Special thanks also to those involved in the laundry, who ensure that residents have clothes that are clean and comfortable. Many thanks to all the staff at the Chesters.
08 January 2026
My father felt at home straight away. Level of care has been excellent. Communication with me has been open and honest from day one.
Home is exceptionally clean. Would recommend to any prospective family looking for a place for their elderly relatives.
30 December 2025
Our mam has lived at The Chesters for a year now. When we realised she needed care The Chesters was our 1st choice based on recommendations we received. We were really fortunate that they were able to take her & have never regretted our decision.
The Chesters is very homely, immaculately clean
& beautifully decorated so first impressions are always good. More importantly to us, many of the team have worked there for a long time. To us that is the sign of a happy workforce & that's exactly what we've found in the last year.
The team really know mam & understand her needs. Mam likes to help out in the home, the team are really patient & support her to do this so she feels useful. The activities organiser involves mam in lots of what is going on which gives her purpose. Dad visits daily & receives support also, he's always made to feel welcome & regularly enjoys a meal there.
Having mam settled in The Chesters gives us all peace of mind & we are very grateful to the team for that
23 December 2025
Nothing is too much bother for any of the staff,they are caring,attentive well aware of each users needs and personalty,activities are many and varied,food is plentiful and excellent,the home is always lovely and warm which mirrors the feeling the home always gives out.It is constantly being cleaned
and is spotless,no lingering odours,staff are very professional and gentle carrying out their duties, rooms are bright and airy,management are accessible,attention to detail and to clients is of the highest standard. I rate this home very highly I would thoroughly reccommend home from personal experience.
14 May 2025
My mam has been a resident at the Chesters for the last 15 months, I'd heard great things about this place .
She'd previously had a couple of weeks respite in another local care home which opened our eyes to the type of place we didn't want her to be in,
The Chesters is what you'd wish for in a
care home, from the moment i walked in WITHOUT an appointment i got a good feel for the place , the staff are so engaged and interactive with the residents.
With it being quite a small care home it always seems to be busy and upbeat .
All of the staff are great , they treat everybody with empathy and respect , with a little bit of northern , cheeky humour thrown in.
Food is great and for the picky eaters there's lots of snacks and tea and biscuits.
We are so grateful to the staff for looking after our mam , we understand it's a hard job ,definitely a vocation and they excel at it !!
11 April 2024
We had to find my mum a care home at short notice in May 2023. From the minute we met the manager and the team, the care for my mum was first class, professional in every respect and delivered with warmth and consideration.
It's a huge transition moving from independent living to a care home and
naturally, my mum had some ups and downs along the way. But the team looked after her and showed great empathy, allowing her to quickly settle into a regular happy routine. She is so much healthier than when she first arrived and that's a huge thanks to the chef and kitchen staff who have fed her well.
Yesterday we moved Mum to another care home nearer to her family in another part of the country. Tears were shed by all and it was moving to see how much she was loved at The Chesters. We will always be grateful for the care and support that she was given. Thanks to all at The Chesters.
08 January 2024
The Chester’s just gets better and better the staff are wonderful very caring and attentive. There are always plenty of activities going on to stimulate the residents. Christmas has been great everyone got involved to make it a fun time for all. I am truly grateful we found the Chester’s for my mam
there’s nowhere better than this we know mam is well looked after by staff who care. Thanks to all at Chester’s.
01 November 2023
I really cannot fault The Chesters Care Home. My brother is receiving the best of care.
31 August 2023
Very friendly. Showing real care to the residents in the home. Gives visitors coffee and biscuits whilst visiting.
12 December 2022
My husband has been in the Chesters for almost two years now and throughout this time, the care has been truly excellent. The wonderful warm friendly atmosphere and the quality of the superb staff team have been marvellous. As a family, we are so grateful that we found the Chesters.
05 December 2022
I am extremely happy with the care my father is receiving at The Chesters. The staff are very attentive, caring and patient. The atmosphere is homely and friendly. The activities they provide for their residents keep the residents motivated and engaged.
14 July 2022
I am happy with the care my mam is receiving at The Chesters care home. The staff are friendly and helpful in these challenging times.
30 June 2022
The Chesters has provided excellent care for my father. However, the imminent changes in management are a huge concern, I feel this will break continuity and lock staff morale, which will seriously affect the harmony within the house.
14 June 2021
I have been at Chesters for 15-months, and I am very happy living there. The meals are good and varied. All the staff are very friendly. The carers are very good, and I like to think they are my friends. Whenever I need anything doing, they are close at hand to see my needs, and it's done in a very
caring way. They are a credit to their profession.
03 March 2021
My mother has received outstanding care and has been kept safe from the horrors of the ongoing pandemic extremely well. The staff and management have tackled the issues with lockdown and resident safety with great professionalism, dedication and above all else, have kept everyone’s spirits going in
an unprecedented situation. My mother is very happy and settled in her fifth year at The Chesters, and her needs, both health-wise and welfare wise are most certainly met at this wonderful and friendly home.
03 March 2021
This care home is of a very high standard, staff are very caring, and nothing is too much bother.
Residents are treated with the utmost dignity; would recommend it to anyone.
Beautiful secluded gardens and outdoor space.
24 February 2021
I cannot speak too highly of the way in which The Chesters has coped with the events of the past 12-months whilst continuing to provide exceptional care and support to its residents, in particular my mother. Visiting has been permitted wherever possible in accordance with the guidelines in place at
the time. Managers were very quick to address the issue of PPE as soon as the pandemic began. In late 2020 a pod was installed outside the home to allow visitors to see and speak to their relatives. Ongoing care such as safety, food and health continues to be of the highest standard.
05 October 2020
Wonderful care for my mam by lovely staff who always look after her needs and well being. We are kept informed of any issues immediately. You are always made welcome and I would highly recommend this care home.
27 January 2020
Cannot fault the care and respect my grandma has been given by all of the staff. Everyone is lovely and the home itself is a very nice place for the residents and visitors alike.
07 June 2019
I normally don't do reviews but feel in this case I should. The care shown by all staff at The Chesters is excellent. You are always made welcome when visiting and always offered refreshments during your time visiting.
I can't thank all the staff enough for the care given to my Mum and also the
friendship received to myself, family and friends while visiting.
Latest Reviews for The Chesters Care Home
12 January 2026
My mother was a previous resident at the Chesters, as was my aunt Irene, who died n December. My aunt Ivy is currently resident in the Chesters and at the age of 103 receives the best care possible. The staff in the Chesters are hard working and dedicated to the care of the residents. My family
and I really appreciate the effort made by staff to ensure that all residents are well cared for and that their quality of life is enhanced by all the various activities and outings. As a frequent visitor to the Chesters I have seen at first hand the quality and variety of the meals served, so, special thanks to Louise and all involved in the kitchen. Special thanks also to those involved in the laundry, who ensure that residents have clothes that are clean and comfortable. Many thanks to all the staff at the Chesters.
08 January 2026
My father felt at home straight away. Level of care has been excellent. Communication with me has been open and honest from day one.
Home is exceptionally clean. Would recommend to any prospective family looking for a place for their elderly relatives.
30 December 2025
Our mam has lived at The Chesters for a year now. When we realised she needed care The Chesters was our 1st choice based on recommendations we received. We were really fortunate that they were able to take her & have never regretted our decision.
The Chesters is very homely, immaculately clean
& beautifully decorated so first impressions are always good. More importantly to us, many of the team have worked there for a long time. To us that is the sign of a happy workforce & that's exactly what we've found in the last year.
The team really know mam & understand her needs. Mam likes to help out in the home, the team are really patient & support her to do this so she feels useful. The activities organiser involves mam in lots of what is going on which gives her purpose. Dad visits daily & receives support also, he's always made to feel welcome & regularly enjoys a meal there.
Having mam settled in The Chesters gives us all peace of mind & we are very grateful to the team for that
23 December 2025
Nothing is too much bother for any of the staff,they are caring,attentive well aware of each users needs and personalty,activities are many and varied,food is plentiful and excellent,the home is always lovely and warm which mirrors the feeling the home always gives out.It is constantly being cleaned
and is spotless,no lingering odours,staff are very professional and gentle carrying out their duties, rooms are bright and airy,management are accessible,attention to detail and to clients is of the highest standard. I rate this home very highly I would thoroughly reccommend home from personal experience.
14 May 2025
My mam has been a resident at the Chesters for the last 15 months, I'd heard great things about this place .
She'd previously had a couple of weeks respite in another local care home which opened our eyes to the type of place we didn't want her to be in,
The Chesters is what you'd wish for in a
care home, from the moment i walked in WITHOUT an appointment i got a good feel for the place , the staff are so engaged and interactive with the residents.
With it being quite a small care home it always seems to be busy and upbeat .
All of the staff are great , they treat everybody with empathy and respect , with a little bit of northern , cheeky humour thrown in.
Food is great and for the picky eaters there's lots of snacks and tea and biscuits.
We are so grateful to the staff for looking after our mam , we understand it's a hard job ,definitely a vocation and they excel at it !!
11 April 2024
We had to find my mum a care home at short notice in May 2023. From the minute we met the manager and the team, the care for my mum was first class, professional in every respect and delivered with warmth and consideration.
It's a huge transition moving from independent living to a care home and
naturally, my mum had some ups and downs along the way. But the team looked after her and showed great empathy, allowing her to quickly settle into a regular happy routine. She is so much healthier than when she first arrived and that's a huge thanks to the chef and kitchen staff who have fed her well.
Yesterday we moved Mum to another care home nearer to her family in another part of the country. Tears were shed by all and it was moving to see how much she was loved at The Chesters. We will always be grateful for the care and support that she was given. Thanks to all at The Chesters.
08 January 2024
The Chester’s just gets better and better the staff are wonderful very caring and attentive. There are always plenty of activities going on to stimulate the residents. Christmas has been great everyone got involved to make it a fun time for all. I am truly grateful we found the Chester’s for my mam
there’s nowhere better than this we know mam is well looked after by staff who care. Thanks to all at Chester’s.
01 November 2023
I really cannot fault The Chesters Care Home. My brother is receiving the best of care.
31 August 2023
Very friendly. Showing real care to the residents in the home. Gives visitors coffee and biscuits whilst visiting.
12 December 2022
My husband has been in the Chesters for almost two years now and throughout this time, the care has been truly excellent. The wonderful warm friendly atmosphere and the quality of the superb staff team have been marvellous. As a family, we are so grateful that we found the Chesters.
05 December 2022
I am extremely happy with the care my father is receiving at The Chesters. The staff are very attentive, caring and patient. The atmosphere is homely and friendly. The activities they provide for their residents keep the residents motivated and engaged.
14 July 2022
I am happy with the care my mam is receiving at The Chesters care home. The staff are friendly and helpful in these challenging times.
30 June 2022
The Chesters has provided excellent care for my father. However, the imminent changes in management are a huge concern, I feel this will break continuity and lock staff morale, which will seriously affect the harmony within the house.
14 June 2021
I have been at Chesters for 15-months, and I am very happy living there. The meals are good and varied. All the staff are very friendly. The carers are very good, and I like to think they are my friends. Whenever I need anything doing, they are close at hand to see my needs, and it's done in a very
caring way. They are a credit to their profession.
03 March 2021
My mother has received outstanding care and has been kept safe from the horrors of the ongoing pandemic extremely well. The staff and management have tackled the issues with lockdown and resident safety with great professionalism, dedication and above all else, have kept everyone’s spirits going in
an unprecedented situation. My mother is very happy and settled in her fifth year at The Chesters, and her needs, both health-wise and welfare wise are most certainly met at this wonderful and friendly home.
03 March 2021
This care home is of a very high standard, staff are very caring, and nothing is too much bother.
Residents are treated with the utmost dignity; would recommend it to anyone.
Beautiful secluded gardens and outdoor space.
24 February 2021
I cannot speak too highly of the way in which The Chesters has coped with the events of the past 12-months whilst continuing to provide exceptional care and support to its residents, in particular my mother. Visiting has been permitted wherever possible in accordance with the guidelines in place at
the time. Managers were very quick to address the issue of PPE as soon as the pandemic began. In late 2020 a pod was installed outside the home to allow visitors to see and speak to their relatives. Ongoing care such as safety, food and health continues to be of the highest standard.
05 October 2020
Wonderful care for my mam by lovely staff who always look after her needs and well being. We are kept informed of any issues immediately. You are always made welcome and I would highly recommend this care home.
27 January 2020
Cannot fault the care and respect my grandma has been given by all of the staff. Everyone is lovely and the home itself is a very nice place for the residents and visitors alike.
07 June 2019
I normally don't do reviews but feel in this case I should. The care shown by all staff at The Chesters is excellent. You are always made welcome when visiting and always offered refreshments during your time visiting.
I can't thank all the staff enough for the care given to my Mum and also the
friendship received to myself, family and friends while visiting.