418 Durham Road, Low Fell, Gateshead NE9 5AJ
The Chesters Care Home is a substantial, 1930s detached residence within its own private grounds. Located close to many local amenities and public transport within the beautiful conservation area of Low Fell, Gateshead.
The Chesters is a 'home' first and foremost and a unique building with character and homely atmosphere. The Chesters provides long-term residential care for older people with excellent facilities and friendly, person-centred care to meet every individual's needs.
The Chesters can also provide short break care and respite care from one night to a few weeks.
The Chesters is part of a small family run business providing quality care, dignity and support to older people since 1988.
Group: Parkside Care Ltd
Person in charge: Patricia Soulsby (Manager)
Local Authority / Social Services: Gateshead Metropolitan Borough Council (click for contact details)
Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 29 Service Users
Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment
Specialist Care Categories: Alzheimer's • Challenging Behaviour • Hearing Impairment & Deafness • Parkinson's Disease • Stroke • Visual Impairment
Admission Information: Ages 65+.
Single Rooms: 29
Shared Rooms: 0
Rooms with ensuite WC: 24
Weekly Charges Guide: Personal Care Single from £549 (These prices are only a guideline, please contact The Chesters Care Home to find out the exact price for your requirements.)
Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Smoking not permitted • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access
Directions:
The chesters is located at the junction of Durham Road and Joicey Road in Low Fell Gateshead. Access is gained from Joicey road in to the private drive up to the home.
Visiting:
Visitors are welcome at any time. Please note that in order to protect the privacy and dignity of residents access to the dining areas may be limited at meal times.
Parking:
The are parking spaces for up to 8 cars around the home. On street parking is also available on Durham Road.
Latest Care Quality Commission* Report on The Chesters Care Home: click here
* Care Quality Commission is responsible for the registration and inspection of social care services in England.
The Review Score of 9.3 (maximum of 10) for The Chesters Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 9 Reviews over all time. This Average Rating is also the rating value for The Chesters Care Home in Google's Search Results - more info
b) The score for the number of positive Reviews is 4.4 out of 5 from 4 positive Reviews in the last 12 months.
a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.
The Average Rating of 4.815 for The Chesters Care Home is calculated as follows: ( (88 Excellents x 5) + (20 Goods x 4) ) ÷ 108 Ratings = 4.815
b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'
The 5 points available are broken down as follows:
4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.
1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.
If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.
The 4.44 Points relating to the number of positive Reviews for The Chesters Care Home is based on 4 positive Reviews in the last 12 months and is calculated as follows:
3 + 0.25 + 0.25 + 0.25 = 3.75
Target of 5.8 positive Reviews (29 registered maximum number of service users ÷ 5). 4 Reviews ÷ 5.8 Target = 0.690
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
The Chesters Care Home has a Review Score of 9.3 (9.255) from 9 Reviews
Review submitted from a Website Submission by Louise C (Granddaughter of Resident) on Friday 8 December 2017. Relates to January 2017.
My nana lived in The Chesters for approx 2 years. Myself and my family cannot put into words how grateful we are for the care she received during her time there. Sadly my nana passed away there last Christmas Eve and even during this difficult time the management and care staff were there showing their support. Myself and the family cannot thank the staff enough for all there hard work and kindness... keep up the good work :)
How likely would you be to recommend The Chesters Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by M W (Daughter of Resident) on Tuesday 20 June 2017. Relates to June 2017.
Since first visiting The Chesters Care Home in 2015 I was impressed by the friendliness as you walked through the door. There was a sense of feeling at home seen as you arrived. My mother has been living there for two years. She is very happy and her every need is attended to. The choice of food is very good with a well-balanced menu. She is capable of going out with staff and has been on various outings. There has also been in-house entertainment which she enjoys. Overall I am very content that my mother is safe and well cared for.
How likely would you be to recommend The Chesters Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by R P (Son of Resident) on Tuesday 20 June 2017. Relates to June 2017.
An extremely well run, caring home. Residents are well cared for and I have recommended this home to several friends.
How likely would you be to recommend The Chesters Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by H M (Daughter of Resident) on Tuesday 20 June 2017. Relates to June 2017.
Both my father and my aunt until recently have been residents at the home. My aunt died in the home and over a three week period the care they gave her was exceptional. My father still resides in the home he suffers from vascular dementia and cannot walk. He can be extremely awkward but the staff still treat him with respect and always make sure his personal needs are dealt with, with dignity. I cannot fault this home. They all go out of their way to keep us informed of dads appetite and medical needs.
How likely would you be to recommend The Chesters Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Website Submission by Geoff S (Son of Resident) on Friday 10 March 2017. Relates to March 2017.
My mother has been a resident at The Chesters Care Home since January 2016 and has been looked after very well. The manager and her staff are always approachable and are available to assist with requests from visitors. The staff all seem to be well trained and are very caring towards the residents, and try to encourage their involvement where possible in activities at the home. My mother has a lovely room with a wooded aspect and she eats well in the pleasant dining room at the Home. Residents are treated with dignity by the staff and a peaceful atmosphere is engendered within the Home. The Home's owners take a genuine interest in the residents at their home and are often on site. Whilst everyone will undoubtedly have their own requirements, I have no hesitation in recommending the Chesters.
How likely would you be to recommend The Chesters Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by L O (Daughter of Resident) on Wednesday 8 March 2017. Relates to January 2017.
My mother has been in this care home for just over a year now and her well-being has improved tremendously during this time. She is looked after by kind and caring staff - and yes - these staff do actually care - it's not just a job for them. They are lead by a very good manager (hands off other care homes - this one's ours!).
The entertainment is marvellous, Mam has been taken out for meals, gone to the cinema, and enjoyed many entertainers brought in on a regular basis. There are no nasty smells in the home, it is lovely and clean and my Mam is very happy here.
How likely would you be to recommend The Chesters Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Valerie H (Daughter of Resident) on Friday 3 February 2017. Relates to January 2017.
My father died in the Chesters on January 7th, 2017. He had been in The Chesters for eleven wonderful months. I saw wonderful because that was both his and my experience of being there. My father had dementia and was physically frail and all of his needs were met by the professional, diligent kind and caring staff. The manager had a great team of staff who are dedicated to their job. This includes domestic, laundry and kitchen staff along with carers. All follow the same ethos of the residents being a priority. My father was always clean, comfortable and well nourished in this excellent home.
How likely would you be to recommend The Chesters Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Carole J (Daughter of Resident) on Thursday 7 July 2016. Relates to June 2016.
We are very happy with the care provided. The atmosphere is warm and welcoming. The staff are friendly, well trained and treat residents with respect. Good home cooking and regular meal times are focal points of the day. Regular in-house activities include the tailor-made morning paper ("The Daily Sparkle"), quizzes and guest entertainers in the afternoon. Our very first impression - on visiting The Chesters, was that this is "homely" care home.
How likely would you be to recommend The Chesters Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review submitted from a Postal Card by Sandra G (Daughter of Resident) on Friday 1 July 2016. Relates to May 2016.
Without doubt each visit to Chesters gives peace of mind with regard to best care for mam. What more can a family man want from a care home. The manager and her staff are approachable, helpful and always have time for you making their very demanding job seem easy a skill in itself. We love visiting mam at The Chesters and know she is in a great environment receiving everthing she needs.
How likely would you be to recommend The Chesters Care Home? Extremely Likely
Overall Standard
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
February 2018
Recipient: The Chesters Care Home
Date: Thursday 01 Feb 2018
There are currently no Care Home Idol entrants who have performed at The Chesters Care Home