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The Chesters Care Home

418 Durham Road, Low Fell, Gateshead, Tyne & Wear NE9 5AJ
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The Chesters Care Home, Gateshead
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Care Provided by The Chesters Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,125 - £1,190£1,125 - £1,190
Residential Dementia Care£1,125 - £1,190£1,125 - £1,190

Fees are reviewed on a regular basis to reflect changes in costs and are subject to change. Please contact The Chesters directly to discuss fees and vacancies. We also have premium rooms available which are charged at a higher rate.

Contact The Chesters Care Home to confirm what's included and get a personalised quote

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Melissa Harrison (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Single Rooms with ensuite Wet Room (7)

Visiting

  • Visitors are welcome at any time. Please note that in order to protect the privacy and dignity of residents access to the dining areas may be limited at meal times.

Parking

  • Parking spaces for up to 10 cars around the home. On-street parking is also available on Durham Road.
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The Chesters Care Home Reviews (33)

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9.3

The Chesters Care Home has a Review Score of 9.3 (9.258) out of 10, based on 5 reviews in the last 2 years. Over all time The Chesters Care Home has 33 reviews.

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Review from G T (Daughter-in-law of Resident) published on 29 November 2018 Submitted via Postal Card
Overall Experience

My mother-in-law has been in The Chesters for over 2 years now and having visited other relatives in nursing homes I can't tell you how happy I am that she is cared for in The Chesters. The staff are top class carers, always seem happy to be at work and are wonderful at conversing with the residents. There is always a lovely, warm atmosphere at the home and staff always have time to answer questions about family members.

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Review from Graeme (Son of Resident) published on 12 November 2018 Submitted via Website
Overall Experience
When my mam suffering from Alzheimer’s could no longer live at home she took residence in Chester’s care home from Jan 2016 until she died in August 2018.

Throughout this time every visit I made I found Chester’s care home staff to be professional, friendly and welcoming but equally attentive to my mams individual needs on a daily basis. It’s not easy to describe the humbling appreciation I feel for the wonderful work all the care staff do without a grumble or a groan. They treat all residents with dignity and honour. No matter what challenges the care staff faced they treated my mam, and all the other residents, like family. Every single aspect of my mams care was always attended to professionally and with a smile. Senior staff were welcoming and openly answered any questions I had in detail and with confidence. I have no hesitation in recommending this excellent care home.

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Review from Gill S (Daughter of Resident) published on 12 November 2018 Submitted via Website
Overall Experience

Today we visited the lovely staff at the Chesters home who looked after our mam so well. I don't think people know just how hard these ladies work and the effort they put in for their residents but they're heroes to us. So pleased to donate our £300 to there Christmas party fund - if you see them at Christmas make sure to buy them a well-deserved drink

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Review from Karen Y (Daughter of Resident) published on 11 October 2018 Submitted via Website
Overall Experience

The home is very well kept, with lovely caring staff. They have an excellent management team. They treat their residents with respect and always welcome their families.

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Review from Harold S (Friend of Resident) published on 5 October 2018 Submitted via Website
Overall Experience
The Chesters is unique in that it delivers what it says. "personal care in a home environment". This is achieved because the staff are well motivated and led from the front by management. All the staff create a sense of belonging, to residents and this is evident when one first walks through the doors. Families are kept well informed of their loved ones well being and interaction at all levels helps to create the warm and caring atmosphere.

The length of service by staff speaks for itself and demonstrates the ethos of care at The Chesters.

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Review from Louise C (Granddaughter of Resident) published on 11 December 2017 Submitted via Website
Overall Experience

My nana lived in The Chesters for approx 2 years. Myself and my family cannot put into words how grateful we are for the care she received during her time there. Sadly my nana passed away there last Christmas Eve and even during this difficult time the management and care staff were there showing their support. Myself and the family cannot thank the staff enough for all there hard work and kindness... keep up the good work :)

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Review from H M (Daughter of Resident) published on 20 June 2017 Submitted via Postal Card
Overall Experience

Both my father and my aunt until recently have been residents at the home. My aunt died in the home and over a three week period the care they gave her was exceptional. My father still resides in the home he suffers from vascular dementia and cannot walk. He can be extremely awkward but the staff still treat him with respect and always make sure his personal needs are dealt with, with dignity. I cannot fault this home. They all go out of their way to keep us informed of dads appetite and medical needs.

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Review from R P (Son of Resident) published on 20 June 2017 Submitted via Postal Card
Overall Experience

An extremely well run, caring home. Residents are well cared for and I have recommended this home to several friends.

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Review from Geoff S (Son of Resident) published on 12 March 2017 Submitted via Website
Overall Experience

My mother has been a resident at The Chesters Care Home since January 2016 and has been looked after very well. The manager and her staff are always approachable and are available to assist with requests from visitors. The staff all seem to be well trained and are very caring towards the residents, and try to encourage their involvement where possible in activities at the home. My mother has a lovely room with a wooded aspect and she eats well in the pleasant dining room at the Home. Residents are treated with dignity by the staff and a peaceful atmosphere is engendered within the Home. The Home's owners take a genuine interest in the residents at their home and are often on site. Whilst everyone will undoubtedly have their own requirements, I have no hesitation in recommending the Chesters.

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Review from L O (Daughter of Resident) published on 8 March 2017 Submitted via Postal Card
Overall Experience

My mother has been in this care home for just over a year now and her well-being has improved tremendously during this time. She is looked after by kind and caring staff - and yes - these staff do actually care - it's not just a job for them. They are lead by a very good manager (hands off other care homes - this one's ours!).

The entertainment is marvellous, Mam has been taken out for meals, gone to the cinema, and enjoyed many entertainers brought in on a regular basis. There are no nasty smells in the home, it is lovely and clean and my Mam is very happy here.

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Review from Valerie H (Daughter of Resident) published on 3 February 2017 Submitted via Postal Card
Overall Experience

My father died in the Chesters on January 7th, 2017. He had been in The Chesters for eleven wonderful months. I saw wonderful because that was both his and my experience of being there. My father had dementia and was physically frail and all of his needs were met by the professional, diligent kind and caring staff. The manager had a great team of staff who are dedicated to their job. This includes domestic, laundry and kitchen staff along with carers. All follow the same ethos of the residents being a priority. My father was always clean, comfortable and well nourished in this excellent home.

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Review from Carole J (Daughter of Resident) published on 7 July 2016 Submitted via Postal Card
Overall Experience

We are very happy with the care provided. The atmosphere is warm and welcoming. The staff are friendly, well trained and treat residents with respect. Good home cooking and regular meal times are focal points of the day. Regular in-house activities include the tailor-made morning paper ("The Daily Sparkle"), quizzes and guest entertainers in the afternoon. Our very first impression - on visiting The Chesters, was that this is "homely" care home.

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Review from Sandra G (Daughter of Resident) published on 7 July 2016 Submitted via Postal Card
Overall Experience

Without doubt each visit to Chesters gives peace of mind with regard to best care for mam. What more can a family man want from a care home. The manager and her staff are approachable, helpful and always have time for you making their very demanding job seem easy a skill in itself. We love visiting mam at The Chesters and know she is in a great environment receiving everthing she needs.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 February 2020
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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