The Chesters Care Home

418 Durham Road, Low Fell, Gateshead NE9 5AJ
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9.3 30 Reviews
  • The Chesters Care Home, Gateshead
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 33 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £995 – £1050
  • Self-Funded Residential Dementia Care: £995 – £1150
  • RESPITE Self-Funded Residential Care: £995 – £1050
  • RESPITE Self-Funded Residential Dementia Care: £995 – £1150

Fees are reviewed on a regular basis to reflect changes in costs and are subject to change. Please contact The Chesters directly to discuss fees and vacancies.

These prices are only a guideline, please contact The Chesters Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Melissa Harrison (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2024
  • Number of floors: 2

Room Information

  • Single Rooms (33)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (7)

Visiting

  • Visitors are welcome at any time. Please note that in order to protect the privacy and dignity of residents access to the dining areas may be limited at meal times.

Parking

  • Parking spaces for up to 10 cars around the home. On-street parking is also available on Durham Road.

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The Chesters Care Home Reviews (30)

Total of 30, showing 21-30
9.3

The Chesters Care Home has a Review Score of 9.3 (9.258) out of 10, based on 5 reviews in the last 2 years. Over all time The Chesters Care Home has 30 reviews.

Overall Experience

  • 26
  • 4
  • 0
  • 0
  • 0

Date Published

30
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5
25

Review from Karen Y (Daughter of Resident) published on 11 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is very well kept, with lovely caring staff. They have an excellent management team. They treat their residents with respect and always welcome their families.

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Review from Harold S (Friend of Resident) published on 5 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Chesters is unique in that it delivers what it says. "personal care in a home environment". This is achieved because the staff are well motivated and led from the front by management. All the staff create a sense of belonging, to residents and this is evident when one first walks through the doors.
Families are kept well informed of their loved ones well being and interaction at all levels helps to create the warm and caring atmosphere.
The length of service by staff speaks for itself and demonstrates the ethos of care at The Chesters.

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Review from Louise C (Granddaughter of Resident) published on 11 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana lived in The Chesters for approx 2 years. Myself and my family cannot put into words how grateful we are for the care she received during her time there. Sadly my nana passed away there last Christmas Eve and even during this difficult time the management and care staff were there showing their
support. Myself and the family cannot thank the staff enough for all there hard work and kindness... keep up the good work :)

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Review from R P (Son of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely well run, caring home. Residents are well cared for and I have recommended this home to several friends.

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Review from H M (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my father and my aunt until recently have been residents at the home. My aunt died in the home and over a three week period the care they gave her was exceptional. My father still resides in the home he suffers from vascular dementia and cannot walk. He can be extremely awkward but the staff still
treat him with respect and always make sure his personal needs are dealt with, with dignity. I cannot fault this home. They all go out of their way to keep us informed of dads appetite and medical needs.

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Review from Geoff S (Son of Resident) published on 12 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at The Chesters Care Home since January 2016 and has been looked after very well. The manager and her staff are always approachable and are available to assist with requests from visitors. The staff all seem to be well trained and are very caring towards the residents,
and try to encourage their involvement where possible in activities at the home. My mother has a lovely room with a wooded aspect and she eats well in the pleasant dining room at the Home. Residents are treated with dignity by the staff and a peaceful atmosphere is engendered within the Home. The Home's owners take a genuine interest in the residents at their home and are often on site. Whilst everyone will undoubtedly have their own requirements, I have no hesitation in recommending the Chesters.

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Review from L O (Daughter of Resident) published on 8 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for just over a year now and her well-being has improved tremendously during this time. She is looked after by kind and caring staff - and yes - these staff do actually care - it's not just a job for them. They are lead by a very good manager (hands off other care
homes - this one's ours!).


The entertainment is marvellous, Mam has been taken out for meals, gone to the cinema, and enjoyed many entertainers brought in on a regular basis. There are no nasty smells in the home, it is lovely and clean and my Mam is very happy here.

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Review from Valerie H (Daughter of Resident) published on 3 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father died in the Chesters on January 7th, 2017. He had been in The Chesters for eleven wonderful months. I saw wonderful because that was both his and my experience of being there. My father had dementia and was physically frail and all of his needs were met by the professional, diligent kind and
caring staff. The manager had a great team of staff who are dedicated to their job. This includes domestic, laundry and kitchen staff along with carers. All follow the same ethos of the residents being a priority. My father was always clean, comfortable and well nourished in this excellent home.

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Review from Carole J (Daughter of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care provided. The atmosphere is warm and welcoming. The staff are friendly, well trained and treat residents with respect. Good home cooking and regular meal times are focal points of the day. Regular in-house activities include the tailor-made morning paper ("The Daily Sparkle"),
quizzes and guest entertainers in the afternoon. Our very first impression - on visiting The Chesters, was that this is "homely" care home.

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Review from Sandra G (Daughter of Resident) published on 7 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without doubt each visit to Chesters gives peace of mind with regard to best care for mam. What more can a family man want from a care home. The manager and her staff are approachable, helpful and always have time for you making their very demanding job seem easy a skill in itself. We love visiting
mam at The Chesters and know she is in a great environment receiving everthing she needs.

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Current Review Score: 9.3 (9.258)

Overview of Review Score

The Review Score of 9.3 (9.258) out of 10 for The Chesters Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for The Chesters Care Home is calculated as follows: ( (60 Excellents x 5) ) ÷ 60 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.258 Points relating to the number of positive Reviews for The Chesters Care Home is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 33 registered maximum number of service users is 6.6. 5 Positive Reviews ÷ 6.6 = 0.758

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (2)

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