Submit a Review for Barchester Springvale Court Care Home
Springwell Road, Wrekenton, Gateshead, NE9 7AD
View full details of Barchester Springvale Court Care HomeLatest Reviews for Barchester Springvale Court Care Home
09 June 2026
Mum had a visit from Occupational Health Nurse at mums previous care home a month ago (March) and mum was withdrawn, quiet, clearly upset, very depressed. She ever looked grey in her skin colour. Mum had said to us she felt worthless because she didn't have a purpose. The Occupational Health nurse
was quite concerned about her and would give us some ideas to help with how she is feeling and would visit again.
We found out she was moving the Springvale Court. The Occupational Health Nurse revisited (April) and was amazed at how mum had changed. Mum was chatty, cheeky, full of fun, I barely had to say anything. The nurse asked me ''is this the same woman I met a month ago''. ''yes'' I confirmed ''it is''. The nurses assistant told mum ''hello my name is Matt'', mum said ''that's is not what your badge says, it says Matthew''. The visit was full of chat and giggles. Makes my heart sing to see her like this.
26 May 2026
I have visited this home daily for over a year and I would 100% recommend to a friend/family member. The care is fantastic and the staff are lovely and residents always appear well taken care of. I will miss them dearly :)
12 May 2026
I couldn't be happier with the care my mam receives at this home. The staff are excellent in every way kind, attentive, and genuinely committed to the wellbeing of the residents. It gives me real peace of mind knowing she is so well looked after and safe.
There have been a few different activities
facilitators during the time my mam has been there, and when they're in post, they do a fantastic job of keeping residents engaged and entertained. At the moment, I don't think there is one, but to be honest, the activities are just a bonus compared to the high standard of care provided every day.
Overall, I'm very happy and grateful that my mam is in such good hands.
26 March 2026
I come in every day to see my mam every day and every time I come in the staff are brilliant, they can't do enough.. There is some work going on right now so the place is a bit upside down but that doesn't stop the staff from doing their utmost best as always and keeping all the residents calm
throughout this.. I recommend Springvale to anybody that needs the service as it's such a lovely place to be..
26 March 2026
I come and see my mam everyday and the place is beautiful staffs are very helpful and lovely alway pop and chat can't thank bar berchester enuff for all the help they do for my mam and everyone Elsa alway make sure there check up on them
15 December 2025
Cannot fault the care Pauline got at the home.
Every member of staff is very caring and could not be more helpful.
08 October 2025
The care given to my dad has been great. All the staff are knowledgable about Dad's needs and are always able to answer and questions we may have. Visiting is no problem at any time of day and we are made very welcome.
03 October 2025
The resident I would like to mention has lived in springvale court for over 3 years and in that time there have been so many wonderful memories made thanks to the amazing staff who work there. Not least when they helped him celebrate his 57 th wedding anniversary with his beautiful late wife 2 years
ago. He is thriving and so very happy in the place where everyone including family and visitors are made to feel welcome and are invited to join in with all the great activities on offer. I couldn't imagine a better, safer place for him to live out his later years. A big thank you to all the staff, you are amazing x.
24 September 2025
The staff are really nice & welcoming & are really good with the people living there.
22 September 2025
I am very grateful to the staff at Springvale Court for their care for Dad. He has been very settled and happy there, the staff are always cheerful and kind - thank you!
19 September 2025
The very first time we walked into Springvale home i knew it was the best place for my mother, it felt so homely, welcoming and clean. Since moving into there (2 years ago ) she has had a new lease of life and is very happy. Every member of staff from the domestics to management are excellent, I
can't fault them. The carers are so patient , friendly and understanding and always treat my mam with dignity and respect and they always have time for the residents and family members.
I feel happy and confident that my mam is being well cared for and is happy in her surroundings.
02 September 2025
Absolutely disgusted in the way that the staff in this home treat my mam and the states she was in when I visited her they never engaged with her and let her sleep for 6 years in a recliner chair and not encourage her to sleep in her bed.
20 August 2025
All staff fantastic Mam is very happy since she came here everyone goes out there way to make her feel great
30 July 2025
Throughout the month of June 2025 staff conducted themselves professionally and with a great attitude during a difficult time with my mother and events that unfolded. I have full confidence and trust that the staff will deal appropriately and in the best interest of my mother especially when I am
unavailable.
23 July 2025
My mam has recently came to Springvale few weeks ago she is waiting to be assessed on her needs, that are getting met at this care home, she really loves it here and made many friends had many activities through out her stay staff are lovely no faults at all with Springvale, the gardens are well
kept. Before my mam came here she was not to happy but after staying here she has changed her full outlook much happier and hopefully she can stay
21 July 2025
I find this place very happy excellent
17 June 2025
When visiting the staff are all very friendly and helpful, also they are really good with the residents, very caring, always keep my family updated on any issues with my mam, my mam seems very happy and comfortable there.
Thank you to all the staff.
12 May 2025
Springvale Court is a lovely home with friendly, caring, professional staff. My Mam recently moved in there and the welcome we received was second to none. Every single member of staff introduced themselves and made us so welcome with a tea tray and cakes. A nice touch. From the minute we arrived we
knew it was the best home for her.
Mam has settled in well and we can now rest knowing she is safe and cared for. It's not an easy decision moving your parent into care, however they made a difficult time so much easier. The home pulled out all of the stops to get Mam moved in swiftly from a bad experience at another home. We can't thank them enough.
Without doubt this home is managed to an extremely high standard.
06 May 2025
We have used Springvale for the past 18 month for Mam, and have always been very happy with all of the service's . Communication was excellent, and we have been impressed that any issues identified by Springvale with my mum's care have been raised speedily and dealt with. They were very good at
keeping us informed. We would get a call even if she had the slightest injury. This is a very professional and efficient home and staff which has really took onboard the problems of my Mams illness. They took too her from day one, mam was very reluctant to go into a home, but we had no choice, but the lasses had her killing her self-laughing within 5 mins, tea and biscuits were served immediately. They were always ready with a kind word for her, they loved her like their own, Mam was very happy in there, and she loved the Lads & Lasses back with just as much enthusiasm, I'm so glad we found this home for Mam to enjoy her final months. The manager and her staff are angels in disguise xx
10 March 2025
Springvale is a comfortable, clean and caring environment. The staff provide excellent professional care and are very much focussed on the wellbeing of the residents. Staff are friendly and attentive. Above all Springvale is a safe environment. It is a welcoming place.
Latest Reviews for Barchester Springvale Court Care Home
09 June 2026
Mum had a visit from Occupational Health Nurse at mums previous care home a month ago (March) and mum was withdrawn, quiet, clearly upset, very depressed. She ever looked grey in her skin colour. Mum had said to us she felt worthless because she didn't have a purpose. The Occupational Health nurse
was quite concerned about her and would give us some ideas to help with how she is feeling and would visit again.
We found out she was moving the Springvale Court. The Occupational Health Nurse revisited (April) and was amazed at how mum had changed. Mum was chatty, cheeky, full of fun, I barely had to say anything. The nurse asked me ''is this the same woman I met a month ago''. ''yes'' I confirmed ''it is''. The nurses assistant told mum ''hello my name is Matt'', mum said ''that's is not what your badge says, it says Matthew''. The visit was full of chat and giggles. Makes my heart sing to see her like this.
26 May 2026
I have visited this home daily for over a year and I would 100% recommend to a friend/family member. The care is fantastic and the staff are lovely and residents always appear well taken care of. I will miss them dearly :)
12 May 2026
I couldn't be happier with the care my mam receives at this home. The staff are excellent in every way kind, attentive, and genuinely committed to the wellbeing of the residents. It gives me real peace of mind knowing she is so well looked after and safe.
There have been a few different activities
facilitators during the time my mam has been there, and when they're in post, they do a fantastic job of keeping residents engaged and entertained. At the moment, I don't think there is one, but to be honest, the activities are just a bonus compared to the high standard of care provided every day.
Overall, I'm very happy and grateful that my mam is in such good hands.
26 March 2026
I come in every day to see my mam every day and every time I come in the staff are brilliant, they can't do enough.. There is some work going on right now so the place is a bit upside down but that doesn't stop the staff from doing their utmost best as always and keeping all the residents calm
throughout this.. I recommend Springvale to anybody that needs the service as it's such a lovely place to be..
26 March 2026
I come and see my mam everyday and the place is beautiful staffs are very helpful and lovely alway pop and chat can't thank bar berchester enuff for all the help they do for my mam and everyone Elsa alway make sure there check up on them
15 December 2025
Cannot fault the care Pauline got at the home.
Every member of staff is very caring and could not be more helpful.
08 October 2025
The care given to my dad has been great. All the staff are knowledgable about Dad's needs and are always able to answer and questions we may have. Visiting is no problem at any time of day and we are made very welcome.
03 October 2025
The resident I would like to mention has lived in springvale court for over 3 years and in that time there have been so many wonderful memories made thanks to the amazing staff who work there. Not least when they helped him celebrate his 57 th wedding anniversary with his beautiful late wife 2 years
ago. He is thriving and so very happy in the place where everyone including family and visitors are made to feel welcome and are invited to join in with all the great activities on offer. I couldn't imagine a better, safer place for him to live out his later years. A big thank you to all the staff, you are amazing x.
24 September 2025
The staff are really nice & welcoming & are really good with the people living there.
22 September 2025
I am very grateful to the staff at Springvale Court for their care for Dad. He has been very settled and happy there, the staff are always cheerful and kind - thank you!
19 September 2025
The very first time we walked into Springvale home i knew it was the best place for my mother, it felt so homely, welcoming and clean. Since moving into there (2 years ago ) she has had a new lease of life and is very happy. Every member of staff from the domestics to management are excellent, I
can't fault them. The carers are so patient , friendly and understanding and always treat my mam with dignity and respect and they always have time for the residents and family members.
I feel happy and confident that my mam is being well cared for and is happy in her surroundings.
02 September 2025
Absolutely disgusted in the way that the staff in this home treat my mam and the states she was in when I visited her they never engaged with her and let her sleep for 6 years in a recliner chair and not encourage her to sleep in her bed.
20 August 2025
All staff fantastic Mam is very happy since she came here everyone goes out there way to make her feel great
30 July 2025
Throughout the month of June 2025 staff conducted themselves professionally and with a great attitude during a difficult time with my mother and events that unfolded. I have full confidence and trust that the staff will deal appropriately and in the best interest of my mother especially when I am
unavailable.
23 July 2025
My mam has recently came to Springvale few weeks ago she is waiting to be assessed on her needs, that are getting met at this care home, she really loves it here and made many friends had many activities through out her stay staff are lovely no faults at all with Springvale, the gardens are well
kept. Before my mam came here she was not to happy but after staying here she has changed her full outlook much happier and hopefully she can stay
21 July 2025
I find this place very happy excellent
17 June 2025
When visiting the staff are all very friendly and helpful, also they are really good with the residents, very caring, always keep my family updated on any issues with my mam, my mam seems very happy and comfortable there.
Thank you to all the staff.
12 May 2025
Springvale Court is a lovely home with friendly, caring, professional staff. My Mam recently moved in there and the welcome we received was second to none. Every single member of staff introduced themselves and made us so welcome with a tea tray and cakes. A nice touch. From the minute we arrived we
knew it was the best home for her.
Mam has settled in well and we can now rest knowing she is safe and cared for. It's not an easy decision moving your parent into care, however they made a difficult time so much easier. The home pulled out all of the stops to get Mam moved in swiftly from a bad experience at another home. We can't thank them enough.
Without doubt this home is managed to an extremely high standard.
06 May 2025
We have used Springvale for the past 18 month for Mam, and have always been very happy with all of the service's . Communication was excellent, and we have been impressed that any issues identified by Springvale with my mum's care have been raised speedily and dealt with. They were very good at
keeping us informed. We would get a call even if she had the slightest injury. This is a very professional and efficient home and staff which has really took onboard the problems of my Mams illness. They took too her from day one, mam was very reluctant to go into a home, but we had no choice, but the lasses had her killing her self-laughing within 5 mins, tea and biscuits were served immediately. They were always ready with a kind word for her, they loved her like their own, Mam was very happy in there, and she loved the Lads & Lasses back with just as much enthusiasm, I'm so glad we found this home for Mam to enjoy her final months. The manager and her staff are angels in disguise xx
10 March 2025
Springvale is a comfortable, clean and caring environment. The staff provide excellent professional care and are very much focussed on the wellbeing of the residents. Staff are friendly and attentive. Above all Springvale is a safe environment. It is a welcoming place.