Submit a Review for Barchester Springvale Court Care Home
Springwell Road, Wrekenton, Gateshead, NE9 7AD
View Full Details of Barchester Springvale Court Care HomeLatest Reviews for Barchester Springvale Court Care Home
30 July 2025
Throughout the month of June 2025 staff conducted themselves professionally and with a great attitude during a difficult time with my mother and events that unfolded. I have full confidence and trust that the staff will deal appropriately and in the best interest of my mother especially when I am unavailable.
23 July 2025
My mam has recently came to Springvale few weeks ago she is waiting to be assessed on her needs, that are getting met at this care home, she really loves it here and made many friends had many activities through out her stay staff are lovely no faults at all with Springvale, the gardens are well kept. Before my mam came here she was not to happy but after staying here she has changed her full outlook much happier and hopefully she can stay
21 July 2025
I find this place very happy excellent
17 June 2025
When visiting the staff are all very friendly and helpful, also they are really good with the residents, very caring, always keep my family updated on any issues with my mam, my mam seems very happy and comfortable there. Thank you to all the staff.
12 May 2025
Springvale Court is a lovely home with friendly, caring, professional staff. My Mam recently moved in there and the welcome we received was second to none. Every single member of staff introduced themselves and made us so welcome with a tea tray and cakes. A nice touch. From the minute we arrived we knew it was the best home for her. Mam has settled in well and we can now rest knowing she is safe and cared for. It's not an easy decision moving your parent into care, however they made a difficult time so much easier. The home pulled out all of the stops to get Mam moved in swiftly from a bad experience at another home. We can't thank them enough. Without doubt this home is managed to an extremely high standard.
06 May 2025
We have used Springvale for the past 18 month for Mam, and have always been very happy with all of the service's . Communication was excellent, and we have been impressed that any issues identified by Springvale with my mum's care have been raised speedily and dealt with. They were very good at keeping us informed. We would get a call even if she had the slightest injury. This is a very professional and efficient home and staff which has really took onboard the problems of my Mams illness. They took too her from day one, mam was very reluctant to go into a home, but we had no choice, but the lasses had her killing her self-laughing within 5 mins, tea and biscuits were served immediately. They were always ready with a kind word for her, they loved her like their own, Mam was very happy in there, and she loved the Lads & Lasses back with just as much enthusiasm, I'm so glad we found this home for Mam to enjoy her final months. The manager and her staff are angels in disguise xx
02 April 2025
Absolutely lovely staff who can't do enough for their residents, it's such a lovely homely place to be/visit.. My mum loves being there and I love coming up there to see her and when I do she's always got a smile on her face and really happy to see us and when I leave my mind is massively at ease knowing how cared for and looked after she is..
10 March 2025
Springvale is a comfortable, clean and caring environment. The staff provide excellent professional care and are very much focussed on the wellbeing of the residents. Staff are friendly and attentive. Above all Springvale is a safe environment. It is a welcoming place.
15 October 2024
Having visited several homes within a ten-mile radius, I was confident that Barchester Springvale Court Care Home was the most suitable home to care for my wife. Having visited my wife several times a week for eight months, I know that I made the right decision. The home is expertly managed, always clean and tidy and all the staff are friendly and efficient.
18 September 2024
Mam suffers from dementia and has been a resident since February 2024. The day she was admitted was her 90th birthday and the staff gave her flowers, card and a cake on arrival, such a lovely gesture. Words cannot express how very professional, caring and sympathetic all the staff are. They have spent a lot of money on extending and maintaining the garden which on a sunny day is a lovely place to sit. This home was the first one me and my sister visited and after looking around we made our choice. We have not been disappointed. Well done team Barchester Springvale Court Care Home.
04 September 2024
My very elderly aunt was admitted some time ago to Barchester Springvale Court Care Home due to dementia. She settled in fairly quickly and seemed content. Over time, her condition deteriorated slowly until recently when she was put on end-of-life care. The staff (all inclusive) have been excellent. Their attitude, their friendliness, their care and professionalism have been second to none. They have become my aunt's full-time family when we could not be. They have made a very difficult and emotional time so much easier to get through. I have, in the past, worked within the care sector and know very well the difference between good, indifferent and poor care facilities. My background means I know what to take note of and I can honestly say that I had no concerns at all about the standards at this facility or the staff, I would like to give my heartfelt thanks to all concerned.
14 June 2024
My mam has been in this care home since 2019, I could not have wished for a good home for her, she gets on with all the staff really well, she is well looked after and all her care needs are met, it's a fantastic home. She settled in straight away. The staff are amazing, they always keep me informed of any changes with my mam.
23 May 2024
My sister has been Springvale Court since March 2023. I have visited her regularly since. I found the surroundings and the staff very nice. There is a lovely atmosphere wherever I go. The staff are excellent and very caring, they have a great sense of humour and my family and I have great laughs with them. I feel she is in a safe place and most days she is happy.
02 April 2024
Having to put my Mam into a care home has been heartbreaking but the staff at this care home have made things so much easier. Every single member of staff goes out of their way to make sure everyone is well looked after and cared for even if it’s just being there for my Mam to talk to. If you are thinking of putting your loved one in this care home I highly recommend it! I can’t thank the staff enough.
21 March 2024
Lovely. Home staff are lovely very helpful. Management lovely as well room's very pleasant very clean looked after Dad as soon as he came in cup of tea straight away, they took him to the club and he joined in with the activities.
18 March 2024
My husband has been in for 1 month. They have lowered the age to 60 years for him. He has settled well and I also feel at home when I go to visit. Always made very welcome. The staff are all local people and always smile, speak and remember our names and are always very helpful, understanding, kind and compassionate.
26 February 2024
On entering this home for the first time, I got an instant vibe that it was friendly, caring and clean. My mam has been a resident for three months now and we, her family, have never seen her happier. The staff are all very caring, approachable and friendly and they treat all their resident with dignity and care. The home is lovely, clean and everyone is always happy. The food is lovely and I like that there is a choice for breakfast, lunch etc.
22 January 2024
Can't recommend the care home enough. The staff go above and beyond their duties, they're hardworking, kind, thoughtful and caring. It is a nice feeling knowing my mother's in capable, caring hands. I'm confident she's getting the best care possible for her condition. All staff and management deserve the utmost respect. Well done all.
16 August 2023
I have only been in since May. The regular staff are lovely but agency are not so good. Day shift is better than night shift. The entertainment is good when we have it (or activities) but needs to be more regular. My room is cleaned every day and is spotless. The lounge is my least favourite place, it is too small. This is a lovely place though, I feel safe.
29 June 2023
All staff have been exceptionally friendly and helpful. They really do care about the residents.
Latest Reviews for Barchester Springvale Court Care Home
30 July 2025
Throughout the month of June 2025 staff conducted themselves professionally and with a great attitude during a difficult time with my mother and events that unfolded. I have full confidence and trust that the staff will deal appropriately and in the best interest of my mother especially when I am unavailable.
23 July 2025
My mam has recently came to Springvale few weeks ago she is waiting to be assessed on her needs, that are getting met at this care home, she really loves it here and made many friends had many activities through out her stay staff are lovely no faults at all with Springvale, the gardens are well kept. Before my mam came here she was not to happy but after staying here she has changed her full outlook much happier and hopefully she can stay
21 July 2025
I find this place very happy excellent
17 June 2025
When visiting the staff are all very friendly and helpful, also they are really good with the residents, very caring, always keep my family updated on any issues with my mam, my mam seems very happy and comfortable there. Thank you to all the staff.
12 May 2025
Springvale Court is a lovely home with friendly, caring, professional staff. My Mam recently moved in there and the welcome we received was second to none. Every single member of staff introduced themselves and made us so welcome with a tea tray and cakes. A nice touch. From the minute we arrived we knew it was the best home for her. Mam has settled in well and we can now rest knowing she is safe and cared for. It's not an easy decision moving your parent into care, however they made a difficult time so much easier. The home pulled out all of the stops to get Mam moved in swiftly from a bad experience at another home. We can't thank them enough. Without doubt this home is managed to an extremely high standard.
06 May 2025
We have used Springvale for the past 18 month for Mam, and have always been very happy with all of the service's . Communication was excellent, and we have been impressed that any issues identified by Springvale with my mum's care have been raised speedily and dealt with. They were very good at keeping us informed. We would get a call even if she had the slightest injury. This is a very professional and efficient home and staff which has really took onboard the problems of my Mams illness. They took too her from day one, mam was very reluctant to go into a home, but we had no choice, but the lasses had her killing her self-laughing within 5 mins, tea and biscuits were served immediately. They were always ready with a kind word for her, they loved her like their own, Mam was very happy in there, and she loved the Lads & Lasses back with just as much enthusiasm, I'm so glad we found this home for Mam to enjoy her final months. The manager and her staff are angels in disguise xx
02 April 2025
Absolutely lovely staff who can't do enough for their residents, it's such a lovely homely place to be/visit.. My mum loves being there and I love coming up there to see her and when I do she's always got a smile on her face and really happy to see us and when I leave my mind is massively at ease knowing how cared for and looked after she is..
10 March 2025
Springvale is a comfortable, clean and caring environment. The staff provide excellent professional care and are very much focussed on the wellbeing of the residents. Staff are friendly and attentive. Above all Springvale is a safe environment. It is a welcoming place.
15 October 2024
Having visited several homes within a ten-mile radius, I was confident that Barchester Springvale Court Care Home was the most suitable home to care for my wife. Having visited my wife several times a week for eight months, I know that I made the right decision. The home is expertly managed, always clean and tidy and all the staff are friendly and efficient.
18 September 2024
Mam suffers from dementia and has been a resident since February 2024. The day she was admitted was her 90th birthday and the staff gave her flowers, card and a cake on arrival, such a lovely gesture. Words cannot express how very professional, caring and sympathetic all the staff are. They have spent a lot of money on extending and maintaining the garden which on a sunny day is a lovely place to sit. This home was the first one me and my sister visited and after looking around we made our choice. We have not been disappointed. Well done team Barchester Springvale Court Care Home.
04 September 2024
My very elderly aunt was admitted some time ago to Barchester Springvale Court Care Home due to dementia. She settled in fairly quickly and seemed content. Over time, her condition deteriorated slowly until recently when she was put on end-of-life care. The staff (all inclusive) have been excellent. Their attitude, their friendliness, their care and professionalism have been second to none. They have become my aunt's full-time family when we could not be. They have made a very difficult and emotional time so much easier to get through. I have, in the past, worked within the care sector and know very well the difference between good, indifferent and poor care facilities. My background means I know what to take note of and I can honestly say that I had no concerns at all about the standards at this facility or the staff, I would like to give my heartfelt thanks to all concerned.
14 June 2024
My mam has been in this care home since 2019, I could not have wished for a good home for her, she gets on with all the staff really well, she is well looked after and all her care needs are met, it's a fantastic home. She settled in straight away. The staff are amazing, they always keep me informed of any changes with my mam.
23 May 2024
My sister has been Springvale Court since March 2023. I have visited her regularly since. I found the surroundings and the staff very nice. There is a lovely atmosphere wherever I go. The staff are excellent and very caring, they have a great sense of humour and my family and I have great laughs with them. I feel she is in a safe place and most days she is happy.
02 April 2024
Having to put my Mam into a care home has been heartbreaking but the staff at this care home have made things so much easier. Every single member of staff goes out of their way to make sure everyone is well looked after and cared for even if it’s just being there for my Mam to talk to. If you are thinking of putting your loved one in this care home I highly recommend it! I can’t thank the staff enough.
21 March 2024
Lovely. Home staff are lovely very helpful. Management lovely as well room's very pleasant very clean looked after Dad as soon as he came in cup of tea straight away, they took him to the club and he joined in with the activities.
18 March 2024
My husband has been in for 1 month. They have lowered the age to 60 years for him. He has settled well and I also feel at home when I go to visit. Always made very welcome. The staff are all local people and always smile, speak and remember our names and are always very helpful, understanding, kind and compassionate.
26 February 2024
On entering this home for the first time, I got an instant vibe that it was friendly, caring and clean. My mam has been a resident for three months now and we, her family, have never seen her happier. The staff are all very caring, approachable and friendly and they treat all their resident with dignity and care. The home is lovely, clean and everyone is always happy. The food is lovely and I like that there is a choice for breakfast, lunch etc.
22 January 2024
Can't recommend the care home enough. The staff go above and beyond their duties, they're hardworking, kind, thoughtful and caring. It is a nice feeling knowing my mother's in capable, caring hands. I'm confident she's getting the best care possible for her condition. All staff and management deserve the utmost respect. Well done all.
16 August 2023
I have only been in since May. The regular staff are lovely but agency are not so good. Day shift is better than night shift. The entertainment is good when we have it (or activities) but needs to be more regular. My room is cleaned every day and is spotless. The lounge is my least favourite place, it is too small. This is a lovely place though, I feel safe.
29 June 2023
All staff have been exceptionally friendly and helpful. They really do care about the residents.