Submit a Review for Cranlea
1 Kingston Park Avenue, Kingston Park, Newcastle upon Tyne, NE3 2HB
View full details of CranleaLatest Reviews for Cranlea
29 December 2025
The staff and management at Cranlea are exceptional. They are very professional and friendly and nothing is too much trouble for them. They go out of their way to help.
My mother is always treated with respect and dignity and I am grateful for everything they do to help my mother.
The care home
itself is in a great location with plenty of shops etc., nearby, and it is always easy for parking when visiting. Plenty of activities are provided.
09 December 2025
Our experience since our mother went into Cranlea has been brilliant. The transition from her living at home trying to be independent was not good at all. Once decision was taken she needed 24hr care without a doubt Cranlea was our first port of call. My mother had care here 3yr couldn't fault the
staff. We knew that yes different people could be there but their ethic of care was first class and still is. Once our mother got in and she found her bearings yes she asked when she was going home, we reassured her along with the staff, she was safe & cared for. Every need was met, nothing was a troule they went above and beyond. We are kept informed regular if we are happy, we are.
08 December 2025
My Mam moved to Cranlea from another care home approx May 2025. The staff are superb & have been the main reason why she has settled so well (kind, thoughtful & attentive). Her family have been warmly welcomed also & really appreciate how smooth the transition to Cranlea has been. Settled
atmosphere, friendly & approachable staff, good food, accommodation, entertainment etc. Well done to all at Cranlea.
27 November 2025
Both parents were in Cranlea, but when dad's needs got too much, they requested he be moved to one with nursing care, an ask I know was hard for them. Since his move, I am always asked, when visiting Mum, how he is with genuine concern shown when I told them I was worried about the care he was
receiving. One of the TL's took time to listen to my concerns and agreed they were valid, seeking help from another team member that she knew had the CQC contact details. I was encouraged by both to contact CQC, which I did, and they acted. The entire team at Cranlea are brilliant, always going over and above, giving me huge peace of mind that mum is well cared for.
11 September 2025
We are always greeted by staff who are able to inform us of Mum's health and how she has been emotionally. All staff speak to her when passing. They show a good knowledge of mum, not only her condition, but her personality, likes and dislikes. Staff monitor her food and drink intake, and they act
immediately with supplements. We are so pleased Mum was able to be offered a place at Cranlea.
29 August 2025
My Mam is so happy in her home, the staff are so attentive and friendly. I'm really happy she lives in such a lovely place.
28 August 2025
My grandma is very happy with the care she is receiving and is over the moon with the kindness of the staff.
13 August 2025
Before coming to Cranlea Mam was previously at another care home. It was our first experience with the care system but it soon became apparent that the care she was receiving was in no way good enough and we moved her. Now at Cranlea the improvement has been 100%. We have all been welcomed as a
family and feel involved with the day to day goings on. The staff are caring & friendly and, very quickly knew our names. Food has improved vastly - everything great!
08 August 2025
I cannot recommend this place enough. The change in my mum is unbelievable; she is thriving here. The staff are caring, friendly and really do care. My mum coming here was the best thing that has happened. I wish my mum came here years ago!
Big thank you to all staff & management.
21 July 2025
Since my grandma has joined she has been so happy and it's so nice to see her so settled. The setting is absolutely lovely and homely the staff are all so happy and helpful. It's such a relief to know my grandma is happy and in safe hands.
16 July 2025
Staff always very pleasant & helpful, give great service, and always working hard.
Lots going on for residents to do.
Would recommend this care home to others.
11 June 2025
The care provided for my mother couldn't be bettered. Attentive and caring staff are there for her, giving me peace of mind that she is okay and is being looked after. Meals are good and provided regularly.
28 May 2025
Found this to be an excellent care home. The home was always clean, so were all the residents and there was never a smell. The staff were exceptional, they were so friendly and always seemed happy in what must be a hard job. They always talk to the residents and visitors and always said if anything
they can help with to let them know. My aunt was never happy and said the food was very good. The entertainment and activities were great. I would have no hesitation in recommending Cranlea to others.
29 April 2025
Lovely place.
Friendly approachable staff.
My aunt has lived at Cranlea for around 3 years and we are so happy with how she is cared for. She especially enjoyed a visit from a New Castle Football Player in the 90's, lots going on within the care home for people to join in with.
15 April 2025
Cranlea is very welcoming, I have visited mam today and feel at home. The staff always chat to me and are available for any questions about my mam.
Mam has settled well and she has a lovely room. We have brought in all her furniture and it is lovely, just like home.
14 March 2025
I am not usually one for writing reviews but I think Cranlea deserves a one. Watching my mother in law this week enjoying an activity where many of the staff were involved was so good. She told us how happy she feels at Cranlea and that is what matters to us. Cranlea has managed to make my wife feel
more relaxed than she has for years. Knowing her mam is cared for so well and hearing her mam tell us how she feels is so reassuring to her. The staff seem to know her very well and are always nice. They also make us feel welcome when we visit. A very nice care home which deserves a positive mention.
18 February 2025
We are so happy with Cranlea.
It's a lovely care home, the staff have been supportive and have helped make my grandma feel comfortable and at home from the day she moved in.
I would definitely recommend.
23 January 2025
From the first day my aunty arrived at Cranlea, everything has been above and beyond our expectations. The staff have made the transition from home so much easier. From management to carers, handiman and kitchen staff, everyone has been friendly and helpful. I would highly recommend Cranlea to
anyone in our situation.
23 October 2024
There is not enough words allowed in this review to mention all of the positive things about Cranlea.
The staff are at the heart of what makes Cranlea so special. Leaving your loved one in the care of others is one of the hardest decisions to make.
We waited for a place to become available as we
had been recommended it from three families we knew who had relatives living there.
We absolutely made the right choice.
The culture of the home and focus on outstanding patient care is apparent each and every day. Not just from the carers on the shop floor who are all amazing but management, admin, domestic and catering and laundry staff too.
The staff all treat grandad like he is one of their own. They support him and us and keep us up to date with everything.
Grandad has lived there for a year now and he is thankfully so settled even with his dementia and that's all down to the knowledge and experience that the staff have. I could not recommend this home any more, it is outstanding.
17 September 2024
During her 14 months at Cranlea, Mam was clearly valued by the staff in the home. They got to know her as an individual and went above and beyond to try to make her time there as happy as possible. The staff are professional and caring, in particular, the team leaders, who supported us as relatives
in addition to caring for Mam. Mam enjoyed joining in with the excellent range of activities available for the residents and particularly enjoyed the outings and visiting entertainers. The staff team try to ensure that Cranles is a happy home-from-home.
Latest Reviews for Cranlea
29 December 2025
The staff and management at Cranlea are exceptional. They are very professional and friendly and nothing is too much trouble for them. They go out of their way to help.
My mother is always treated with respect and dignity and I am grateful for everything they do to help my mother.
The care home
itself is in a great location with plenty of shops etc., nearby, and it is always easy for parking when visiting. Plenty of activities are provided.
09 December 2025
Our experience since our mother went into Cranlea has been brilliant. The transition from her living at home trying to be independent was not good at all. Once decision was taken she needed 24hr care without a doubt Cranlea was our first port of call. My mother had care here 3yr couldn't fault the
staff. We knew that yes different people could be there but their ethic of care was first class and still is. Once our mother got in and she found her bearings yes she asked when she was going home, we reassured her along with the staff, she was safe & cared for. Every need was met, nothing was a troule they went above and beyond. We are kept informed regular if we are happy, we are.
08 December 2025
My Mam moved to Cranlea from another care home approx May 2025. The staff are superb & have been the main reason why she has settled so well (kind, thoughtful & attentive). Her family have been warmly welcomed also & really appreciate how smooth the transition to Cranlea has been. Settled
atmosphere, friendly & approachable staff, good food, accommodation, entertainment etc. Well done to all at Cranlea.
27 November 2025
Both parents were in Cranlea, but when dad's needs got too much, they requested he be moved to one with nursing care, an ask I know was hard for them. Since his move, I am always asked, when visiting Mum, how he is with genuine concern shown when I told them I was worried about the care he was
receiving. One of the TL's took time to listen to my concerns and agreed they were valid, seeking help from another team member that she knew had the CQC contact details. I was encouraged by both to contact CQC, which I did, and they acted. The entire team at Cranlea are brilliant, always going over and above, giving me huge peace of mind that mum is well cared for.
11 September 2025
We are always greeted by staff who are able to inform us of Mum's health and how she has been emotionally. All staff speak to her when passing. They show a good knowledge of mum, not only her condition, but her personality, likes and dislikes. Staff monitor her food and drink intake, and they act
immediately with supplements. We are so pleased Mum was able to be offered a place at Cranlea.
29 August 2025
My Mam is so happy in her home, the staff are so attentive and friendly. I'm really happy she lives in such a lovely place.
28 August 2025
My grandma is very happy with the care she is receiving and is over the moon with the kindness of the staff.
13 August 2025
Before coming to Cranlea Mam was previously at another care home. It was our first experience with the care system but it soon became apparent that the care she was receiving was in no way good enough and we moved her. Now at Cranlea the improvement has been 100%. We have all been welcomed as a
family and feel involved with the day to day goings on. The staff are caring & friendly and, very quickly knew our names. Food has improved vastly - everything great!
08 August 2025
I cannot recommend this place enough. The change in my mum is unbelievable; she is thriving here. The staff are caring, friendly and really do care. My mum coming here was the best thing that has happened. I wish my mum came here years ago!
Big thank you to all staff & management.
21 July 2025
Since my grandma has joined she has been so happy and it's so nice to see her so settled. The setting is absolutely lovely and homely the staff are all so happy and helpful. It's such a relief to know my grandma is happy and in safe hands.
16 July 2025
Staff always very pleasant & helpful, give great service, and always working hard.
Lots going on for residents to do.
Would recommend this care home to others.
11 June 2025
The care provided for my mother couldn't be bettered. Attentive and caring staff are there for her, giving me peace of mind that she is okay and is being looked after. Meals are good and provided regularly.
28 May 2025
Found this to be an excellent care home. The home was always clean, so were all the residents and there was never a smell. The staff were exceptional, they were so friendly and always seemed happy in what must be a hard job. They always talk to the residents and visitors and always said if anything
they can help with to let them know. My aunt was never happy and said the food was very good. The entertainment and activities were great. I would have no hesitation in recommending Cranlea to others.
29 April 2025
Lovely place.
Friendly approachable staff.
My aunt has lived at Cranlea for around 3 years and we are so happy with how she is cared for. She especially enjoyed a visit from a New Castle Football Player in the 90's, lots going on within the care home for people to join in with.
15 April 2025
Cranlea is very welcoming, I have visited mam today and feel at home. The staff always chat to me and are available for any questions about my mam.
Mam has settled well and she has a lovely room. We have brought in all her furniture and it is lovely, just like home.
14 March 2025
I am not usually one for writing reviews but I think Cranlea deserves a one. Watching my mother in law this week enjoying an activity where many of the staff were involved was so good. She told us how happy she feels at Cranlea and that is what matters to us. Cranlea has managed to make my wife feel
more relaxed than she has for years. Knowing her mam is cared for so well and hearing her mam tell us how she feels is so reassuring to her. The staff seem to know her very well and are always nice. They also make us feel welcome when we visit. A very nice care home which deserves a positive mention.
18 February 2025
We are so happy with Cranlea.
It's a lovely care home, the staff have been supportive and have helped make my grandma feel comfortable and at home from the day she moved in.
I would definitely recommend.
23 January 2025
From the first day my aunty arrived at Cranlea, everything has been above and beyond our expectations. The staff have made the transition from home so much easier. From management to carers, handiman and kitchen staff, everyone has been friendly and helpful. I would highly recommend Cranlea to
anyone in our situation.
23 October 2024
There is not enough words allowed in this review to mention all of the positive things about Cranlea.
The staff are at the heart of what makes Cranlea so special. Leaving your loved one in the care of others is one of the hardest decisions to make.
We waited for a place to become available as we
had been recommended it from three families we knew who had relatives living there.
We absolutely made the right choice.
The culture of the home and focus on outstanding patient care is apparent each and every day. Not just from the carers on the shop floor who are all amazing but management, admin, domestic and catering and laundry staff too.
The staff all treat grandad like he is one of their own. They support him and us and keep us up to date with everything.
Grandad has lived there for a year now and he is thankfully so settled even with his dementia and that's all down to the knowledge and experience that the staff have. I could not recommend this home any more, it is outstanding.
17 September 2024
During her 14 months at Cranlea, Mam was clearly valued by the staff in the home. They got to know her as an individual and went above and beyond to try to make her time there as happy as possible. The staff are professional and caring, in particular, the team leaders, who supported us as relatives
in addition to caring for Mam. Mam enjoyed joining in with the excellent range of activities available for the residents and particularly enjoyed the outings and visiting entertainers. The staff team try to ensure that Cranles is a happy home-from-home.