Cranlea

1 Kingston Park Avenue, Kingston Park, Newcastle upon Tyne NE3 2HB

Cranlea, Newcastle upon Tyne, Tyne & Wear
Cranlea, Newcastle upon Tyne, Tyne & Wear
Cranlea, Newcastle upon Tyne, Tyne & Wear

Anchor's Cranlea in Kingston Park has a number of local amenities and services within a short distance with good transport links. The home provides residential and dementia care for up to 39 customers in homely and comfortable single en-suite rooms.   

There are a number of activities and events in the home and Cranlea enjoys good links in the local community. The home works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor provide dementia care and provide on-going training to care staff to ensure their approach always reflects best practice. Anchor recognise that everyone is an individual and work hard to get to know their customers, build relationships and ensure all aspects of the service they provide is the one that they want.

Anchor was voted one of the Sunday Times Top 100 Not-for-Profit Organisations to work for in 2016. They are one of England’s largest providers of housing and care for those over 55 years of age and have more than 40 years’ experience as a not-for-profit provider of services to older people.

Anchor reinvest the money they make into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

Group: Anchor

Person in charge: Lynn Day (Home Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Voluntary / Not for Profit Owned , Registered for a maximum of 39 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 39

Rooms with ensuite WC: 39

Facilities & Services: Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Directions:

Cranlea is situated close to services and amenities including:

A Retail Park is a short walk from Cranlea.
There is a doctor's surgery next door to the home.
A supermarket is within half a mile of Cranlea.
The nearest hospital is The Royal Victoria Infirmary which is within 3 and a half miles.

Latest Care Quality Commission* Report on Cranlea: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

2 Bed Vacancies

posted 20 hours ago

We currently have two vacancies for care. Please contact Cranlea directly for further information.

Reviews

8.4 Cranlea has a Review Score of 8.4 (8.438)

The Review Score of 8.4 (maximum of 10) for Cranlea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 5 Reviews over all time. This Average Rating is also the rating value for Cranlea in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.932 for Cranlea is calculated as follows: ( (55 Excellents x 5) + (4 Goods x 4) ) ÷ 59 Ratings = 4.932

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 3.506 Points relating to the number of positive Reviews for Cranlea is based on 2 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 = 3.25

    2. Target of 7.8 positive Reviews (39 registered maximum number of service users ÷ 5). 2 Reviews ÷ 7.8 Target = 0.256

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    5
  • Good
    0
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cranlea?

  • Extremely LIKELY
    5
  • Likely
    0
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cranlea

  • Daughter of Resident/Service User
    4
  • Resident / Service User
    1

My mother has been very welcome, loves her room and the activities provided. I can rest assured she is well looked after and is happy.

How likely would you be to recommend Cranlea? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

The staff at Cranlea are extremely caring and kind to my mum. She enjoys their sense of humour. She has missed one lady while she has not been at work. The staff at Cranlea tried extremely hard to keep the activities running in her absence, Mum has a particularly good relationship with her key worker. I have good lines of communication with the home manager via email. Mum has always enjoyed the midday meal - but she is pleased that the catering team have changed the menu to include some healthier options.

How likely would you be to recommend Cranlea? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have been here since February and I am enjoying every minute of it. The staff have brought me back to life and the residents have made me most welcome.

How likely would you be to recommend Cranlea? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Lovely atmosphere carers are all helpful and understanding, total empathy to all individual needs, my mam is at ease with her surroundings. Days when she is not go good she is given total one to one care until she settled and happy. As a family I couldn't be happier my mam is begin part of Cranlea family. We are made to feel we can approach the staff with any problems or concerns. My thanks go to the team and all of the people behind the scene.

How likely would you be to recommend Cranlea? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum became a resident at Cranlea in Oct 2015 after losing my dad to whom she was married for 60 years. She was given the warmest of welcomes by the staff and has received exceptional care and compassion. My mum's description of Cranlea is 'Rolls Royce'.

How likely would you be to recommend Cranlea? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: Anchor

Date: Thursday 01 Feb 2018

more details

July 2017

CQC rated Good July 2017

Recipient: Cranlea

Date: Monday 03 Jul 2017

more details

March 2017

Your Care Rating Resident's Survey Score 2016

Recipient: Cranlea

Date: Wednesday 15 Mar 2017

more details

August 2015

November 2014

Job Vacancies

Staff Profiles

There are no staff profiles posted yet

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cranlea