Cranlea

1 Kingston Park Avenue, Kingston Park, Newcastle upon Tyne NE3 2HB
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9.9 55 Reviews
  • Cranlea, Newcastle upon Tyne
Anchor's Cranlea in Kingston Park has a number of local amenities and services within a short distance with good transport links. The home provides residential and dementia care for up to 39 customers in homely and comfortable single en-suite rooms and continues to welcome new residents.

There are a number of activities and events in the home and Cranlea enjoys good links in the local community. The home works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor provides dementia care and on-going training to care staff to ensure their approach always reflects best practice. Anchor recognises that everyone is an individual and works hard to get to know their customers, build relationships and ensure all aspects of the service they provide is the one that they want.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money they make into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1140
  • Self-Funded Residential Dementia Care: from £1140
  • RESPITE Self-Funded Residential Care: from £1140
  • RESPITE Self-Funded Residential Dementia Care: from £1140

Colleagues at Cranlea will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Cranlea to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Laura Verrill (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Please contact Cranlea directly to discuss yours or your loved ones' care needs.
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1987

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (39)

Visiting

  • Visitors welcome at Cranlea.

Parking

  • On site parking including disabled spaces.

Cranlea Reviews (55)

9.9

Cranlea has a Review Score of 9.9 (9.935) out of 10, based on 22 reviews in the last 2 years.
Over all time Cranlea has 55 reviews.

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Review from Angela A (Daughter-in-law of Resident) published on 11 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are always greeted by staff who are able to inform us of Mum's health and how she has been emotionally. All staff speak to her when passing. They show a good knowledge of mum, not only her condition, but her personality, likes and dislikes. Staff monitor her food and drink intake, and they act immediately
with supplements. We are so pleased Mum was able to be offered a place at Cranlea.
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Review from Jonathan M (Son of Resident) published on 29 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mam is so happy in her home, the staff are so attentive and friendly. I'm really happy she lives in such a lovely place.
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Review from Hayden M (Grandson of Resident) published on 28 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma is very happy with the care she is receiving and is over the moon with the kindness of the staff.
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Review from Lynn B (Daughter of Resident) published on 13 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Before coming to Cranlea Mam was previously at another care home. It was our first experience with the care system but it soon became apparent that the care she was receiving was in no way good enough and we moved her. Now at Cranlea the improvement has been 100%. We have all been welcomed as a family
and feel involved with the day to day goings on. The staff are caring & friendly and, very quickly knew our names. Food has improved vastly - everything great!
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Review from Amanda D (Daughter of Resident) published on 8 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend this place enough. The change in my mum is unbelievable; she is thriving here. The staff are caring, friendly and really do care. My mum coming here was the best thing that has happened. I wish my mum came here years ago!
Big thank you to all staff & management.
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Review from Abbey M (Granddaughter of Resident) published on 21 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since my grandma has joined she has been so happy and it's so nice to see her so settled. The setting is absolutely lovely and homely the staff are all so happy and helpful. It's such a relief to know my grandma is happy and in safe hands.
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Review from N M (Daughter-in-law of Resident) published on 16 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff always very pleasant & helpful, give great service, and always working hard.
Lots going on for residents to do.
Would recommend this care home to others.
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Review from Chris M (Son of Resident) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided for my mother couldn't be bettered. Attentive and caring staff are there for her, giving me peace of mind that she is okay and is being looked after. Meals are good and provided regularly.
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Review from Judith S (Niece of Resident) published on 28 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Found this to be an excellent care home. The home was always clean, so were all the residents and there was never a smell. The staff were exceptional, they were so friendly and always seemed happy in what must be a hard job. They always talk to the residents and visitors and always said if anything
they can help with to let them know. My aunt was never happy and said the food was very good. The entertainment and activities were great. I would have no hesitation in recommending Cranlea to others.
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Review from D T (Niece of Resident) published on 29 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely place.
Friendly approachable staff.
My aunt has lived at Cranlea for around 3 years and we are so happy with how she is cared for. She especially enjoyed a visit from a New Castle Football Player in the 90's, lots going on within the care home for people to join in with.
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Review from David M (Son of Resident) published on 15 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cranlea is very welcoming, I have visited mam today and feel at home. The staff always chat to me and are available for any questions about my mam.
Mam has settled well and she has a lovely room. We have brought in all her furniture and it is lovely, just like home.
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Review from G R (Son-in-law of Resident) published on 14 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am not usually one for writing reviews but I think Cranlea deserves a one. Watching my mother in law this week enjoying an activity where many of the staff were involved was so good. She told us how happy she feels at Cranlea and that is what matters to us. Cranlea has managed to make my wife feel
more relaxed than she has for years. Knowing her mam is cared for so well and hearing her mam tell us how she feels is so reassuring to her. The staff seem to know her very well and are always nice. They also make us feel welcome when we visit. A very nice care home which deserves a positive mention.
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Review from Lee C (Grandson of Resident) published on 13 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My grandmother has recently joined the home it is a lovely place staff are great very friendly and helpful couldn't think of a better place for my grandmother to be I'm really happy knowing she is a lovely pleasant place like Cranlea makes me sleep easier at night knowing how well she's being cared
for and brilliantly looked after!
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Review from D R (Grandson of Resident) published on 18 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are so happy with Cranlea.
It's a lovely care home, the staff have been supportive and have helped make my grandma feel comfortable and at home from the day she moved in.
I would definitely recommend.
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Review from Helen M (Niece of Resident) published on 23 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first day my aunty arrived at Cranlea, everything has been above and beyond our expectations. The staff have made the transition from home so much easier. From management to carers, handiman and kitchen staff, everyone has been friendly and helpful. I would highly recommend Cranlea to anyone
in our situation.
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Review from T L (Granddaughter of Resident) published on 23 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
There is not enough words allowed in this review to mention all of the positive things about Cranlea.
The staff are at the heart of what makes Cranlea so special. Leaving your loved one in the care of others is one of the hardest decisions to make.
We waited for a place to become available as we
had been recommended it from three families we knew who had relatives living there.
We absolutely made the right choice.
The culture of the home and focus on outstanding patient care is apparent each and every day. Not just from the carers on the shop floor who are all amazing but management, admin, domestic and catering and laundry staff too.
The staff all treat grandad like he is one of their own. They support him and us and keep us up to date with everything.
Grandad has lived there for a year now and he is thankfully so settled even with his dementia and that's all down to the knowledge and experience that the staff have. I could not recommend this home any more, it is outstanding.
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Review from Gwen H (Daughter of Resident) published on 17 September 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During her 14 months at Cranlea, Mam was clearly valued by the staff in the home. They got to know her as an individual and went above and beyond to try to make her time there as happy as possible. The staff are professional and caring, in particular, the team leaders, who supported us as relatives
in addition to caring for Mam. Mam enjoyed joining in with the excellent range of activities available for the residents and particularly enjoyed the outings and visiting entertainers. The staff team try to ensure that Cranles is a happy home-from-home.
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Review from G L (Son-in-law of Resident) published on 2 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother-in-law stopped at Cranlea for 2 weeks of respite. The care was of a high standard, my Mother-in-law was very happy, and the staff made her feel very comfortable. She also enjoyed the food. I would highly recommend this care home.
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Review from P L (Daughter of Resident) published on 24 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am so happy with my mum's care. I can settle knowing she is safe. Everyone at the care home is brilliant, they can't do enough for the residents and visitors.
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Review from David H (Son of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was heartbreaking when we were no longer able to provide Dad with the care and support that he needed at home and had to find a new place for him to live. It is especially difficult when your loved one has dementia and you fear that those meeting him for the first time may not be able to see the
kind, funny, warm gentleman beneath the lost and confused outer shell. Well, we need not have worried as the staff at Cranlea took Dad into their care and provided him with a safe, happy and welcoming home.
In the final days of his life, the generosity, kindness and compassion of the staff to my Dad and our family was truly appreciated. The genuine care and affection for my Dad was evident and a great comfort to us all. The funny stories the staff shared about my Dad's antics over his time in Cranlea made us smile and we knew that they were able to see the funny, cheeky side of him that we all knew and loved. The care, compassion and kindness of the whole team was exceptional. Thank you.
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Current Review Score: 9.9 (9.935)

Overview of Review Score

The Review Score of 9.9 (9.935) out of 10 for Cranlea is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.935 for Cranlea is calculated as follows: ( (245 Excellents x 5) + (17 Goods x 4) ) ÷ 262 Ratings = 4.935
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cranlea is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Cranlea

What types of Care is Cranlea registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Cranlea have?

There are 39 Single Rooms.

What are the Facilities & Services at Cranlea?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Cranlea to the centre of Newcastle upon Tyne?

3.5 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cranlea to verify any information. View our terms and conditions. Cranlea has an Enhanced Service - more info.