Cranlea

My sister has been a resident at Cranlea Care Home for two and a half years. In all that time, I have found the staff friendly, helpful, but most of all caring towards the residents. In the last fifteen months of the pandemic, safety has been the concern of all the staff and they deserve our thanks for keeping Cranlea Covid free.

Cranlea is an amazing care home. My father has been a resident since February 2015 and has always been so very well cared for and loved by all of the staff. He is very very happy and so am I with how professional and caring the whole team at Cranlea are. I could not wish for my dad to have been in a better place during the covid 19 pandemic and the way everything has been handled at Cranlea during all of this upset and uncertainty I can tell you has put my mind at rest knowing that my dad is safe and happy is an amazing feeling and even though it has been hard not to see him to have a cuddle. The staff have bent over backwards to make sure I was always able to see Dad on the portal or have a screen visit. I am always well updated on everything that is happening and this care home is second to none. Love to all the amazing staff you are so appreciated by me.

My mam has been a resident only for a couple of months. It's the best thing we have done for her. She has settled very well, she has even put her weight back on, my mam says all the staff can't do enough for her. I would like to thank all the staff at Cranlea, you are all amazing, the care you have given to my mam is second to none.

I am highly satisfied with Cranlea and their approach to caring for their residents. This year has proved an exceptional challenge due to the Covid Virus, and the home has done an excellent job in protecting and looking after the residents. Every member of staff is approachable, and no matter how simple a question, it is always answered in a friendly professional manner. In the event of an illness or medical problem, their attention to detail is to be commended - I always get the feeling that the resident comes first, which is as it should be. During the Covid crisis, they have been pro-active in keeping relatives informed through the post and email, and the use of Twitter as well as doing their best to arrange visits whilst adhering to the regulations in place at the time. Many of the staff have been with the home for years, which is a good indication of Cranlea as an employer as well as a care provider and there was a seamless transition when one manager left and another took over.

My mother has been living very happily in Cranlea for the past two and a half years. The atmosphere is warm and friendly and my mother often comments on how nice the staff are at the home. She loves her room which is bright and generously sized, with an ensuite shower room, and filled with her own things. She also has a landline phone in her room so we are able to talk to her regularly, which is so important during the covid pandemic when it hasn’t been possible to visit her inside the home. Whilst there are regular activities going on every day, my mother prefers to stay in her room. We understand that the new deputy manager, who was previously an activities co-ordinator, will be introducing some new activities which will hopefully draw her out to take a more active part in the community of the home.

My friend is well cared for. All the staff are caring, kind and do excellent work. The food is good, homecooked and varied. Activities are well carried out.

In my opinion, the most important aspect of a care provider is the quality of the care and therefore the attitude and dedication of the staff. My Mum lived at Cranlea for six and a half years. She had a lovely room and enjoyed the community at Cranlea. She particularly enjoyed the creative activities, the keep fit sessions and the evening sing-a-longs. Although Cranlea no longer has an activities coordinator post, the staff and management have done their utmost to provide a range of activities for the residents. As Mum's health began to fail and her mobility deteriorated her relationship with the staff became even more important. She enjoyed the interest that they took in her and their humour. I have been particularly impressed with all of the staff at Cranleas compassion and love for Mum in the most difficult of times during the Coronavirus Crisis. This has been a great comfort to me as I do not live locally and have been unable to visit during the crisis.

The atmosphere is nearly always cheerful and welcoming. Dad settled very quickly and had remained content.

I am confident that all her needs are being met. I know she is happy and safe which puts my mind at ease. All the staff are very helpful and approachable. Could not think of a better place for my mam to be.

The level of care, empathy and respect that is given to all residents is fantastic, the team treat residents like family members rather than residents. The way all team members engage with all who reside here is a key indication as to how all places like this should be run. The team are a credit to Anchor.

Great staff. Home from home.

The staff at Cranlea are wonderful. They are supportive not only to my mother but to me and my sister. They keep us informed about my mother at all times and work towards ensuring she is looked after in a dignified manner.

Very pleasant home, staff seem quite accommodating, personal room, very clean and comfortable, food and care seem more than adequate.

My mum has moved to Cranlea and I haven't changed my initial views. So far it is excellent.

My mother spent the last 16 months of her life at Cranlea. When visiting we were struck by the warm atmosphere and friendliness of the staff. Mam settled in quickly and was totally happy. The staff were all very caring and couldn't do enough to help mam without being overpowering. My sister and I were and remain totally happy that Cranlea did everything they could to make our mother's last months comfortable, warm, happy and inclusive, It is a care home we would recommend to anyone.

Our mum who has recently passed away (at 95) was a resident at Cranlea. The staff are wonderful, there is a happy atmosphere in the home. Our mum was treated with dignity and shown respect and warmth by the staff and management. We will be eternally grateful to them for making my mum's last year and a half a good place to be.

My mother has been very welcome, loves her room and the activities provided. I can rest assured she is well looked after and is happy.

I have been here since February and I am enjoying every minute of it. The staff have brought me back to life and the residents have made me most welcome.

Lovely atmosphere carers are all helpful and understanding, total empathy to all individual needs, my mam is at ease with her surroundings. Days when she is not go good she is given total one to one care until she settled and happy. As a family I couldn't be happier my mam is begin part of Cranlea family. We are made to feel we can approach the staff with any problems or concerns. My thanks go to the team and all of the people behind the scene.

My mum became a resident at Cranlea in Oct 2015 after losing my dad to whom she was married for 60 years. She was given the warmest of welcomes by the staff and has received exceptional care and compassion. My mum's description of Cranlea is 'Rolls Royce'.