Cranlea

1 Kingston Park Avenue, Kingston Park, Newcastle upon Tyne NE3 2HB
Review Us
9.9 56 Reviews
  • Cranlea, Newcastle upon Tyne
Anchor's Cranlea in Kingston Park has a number of local amenities and services within a short distance with good transport links. The home provides residential and dementia care for up to 39 customers in homely and comfortable single en-suite rooms and continues to welcome new residents.

There are a number of activities and events in the home and Cranlea enjoys good links in the local community. The home works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor provides dementia care and on-going training to care staff to ensure their approach always reflects best practice. Anchor recognises that everyone is an individual and works hard to get to know their customers, build relationships and ensure all aspects of the service they provide is the one that they want.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money they make into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.
Show Cranlea on the Map

Care Provided by Cranlea

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1140
  • Self-Funded Residential Dementia Care: from £1140
  • RESPITE Self-Funded Residential Care: from £1140
  • RESPITE Self-Funded Residential Dementia Care: from £1140

Colleagues at Cranlea will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Cranlea to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Laura Verrill (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1987

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (39)

Visiting

  • Visitors welcome at Cranlea.

Parking

  • On site parking including disabled spaces.

Cranlea Reviews (56)

9.9

Cranlea has a Review Score of 9.9 (9.888) out of 10, based on 21 reviews in the last 2 years.
Over all time Cranlea has 56 reviews.

Overall Experience
  • 43
  • 13
  • 0
  • 0
  • 0
Date Published
  • 56
  • 10
  • 16
  • 21
  • 35
Reviewer Connection to Cranlea
  • 22
  • 13
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
Total of 56, showing 41-56
Review from Patricia L (Daughter of Resident) published on 14 October 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother has been living very happily in Cranlea for the past two and a half years. The atmosphere is warm and friendly and my mother often comments on how nice the staff are at the home. She loves her room which is bright and generously sized, with an ensuite shower room, and filled with her own things.
She also has a landline phone in her room so we are able to talk to her regularly, which is so important during the covid pandemic when it hasn’t been possible to visit her inside the home. Whilst there are regular activities going on every day, my mother prefers to stay in her room. We understand that the new deputy manager, who was previously an activities co-ordinator, will be introducing some new activities which will hopefully draw her out to take a more active part in the community of the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A H (Friend of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My friend is well cared for. All the staff are caring, kind and do excellent work. The food is good, homecooked and varied. Activities are well carried out.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jacqueline B (Daughter of Resident) published on 7 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
In my opinion, the most important aspect of a care provider is the quality of the care and therefore the attitude and dedication of the staff. My Mum lived at Cranlea for six and a half years. She had a lovely room and enjoyed the community at Cranlea. She particularly enjoyed the creative activities,
the keep fit sessions and the evening sing-a-longs. Although Cranlea no longer has an activities coordinator post, the staff and management have done their utmost to provide a range of activities for the residents. As Mum's health began to fail and her mobility deteriorated her relationship with the staff became even more important. She enjoyed the interest that they took in her and their humour. I have been particularly impressed with all of the staff at Cranleas compassion and love for Mum in the most difficult of times during the Coronavirus Crisis. This has been a great comfort to me as I do not live locally and have been unable to visit during the crisis.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stewart F (Son of Resident) published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The atmosphere is nearly always cheerful and welcoming. Dad settled very quickly and had remained content.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christina C (Daughter of Resident) published on 12 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my mam receives here.
I am confident that all her needs are being met. I know she is happy and safe which puts my mind at ease. All the staff are very helpful and approachable. Could not think of a better place for my mam to be.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Chris A (Friend of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The level of care, empathy and respect that is given to all residents is fantastic, the team treat residents like family members rather than residents. The way all team members engage with all who reside here is a key indication as to how all places like this should be run. The team are a credit to
Anchor.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Michael H (Son of Resident) published on 7 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Great staff. Home from home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Susan C (Daughter of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Cranlea are wonderful. They are supportive not only to my mother but to me and my sister. They keep us informed about my mother at all times and work towards ensuring she is looked after in a dignified manner.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C S (Friend of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very pleasant home, staff seem quite accommodating, personal room, very clean and comfortable, food and care seem more than adequate.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joanne M (Daughter of Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited Cranlea unannounced to see the suitability for my mum who has only recently been diagnosed with dementia, the staff were all amazing, kind and professional in everything they do.
My mum has moved to Cranlea and I haven't changed my initial views. So far it is excellent.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert H (Son of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother spent the last 16 months of her life at Cranlea. When visiting we were struck by the warm atmosphere and friendliness of the staff. Mam settled in quickly and was totally happy. The staff were all very caring and couldn't do enough to help mam without being overpowering. My sister and I were
and remain totally happy that Cranlea did everything they could to make our mother's last months comfortable, warm, happy and inclusive, It is a care home we would recommend to anyone.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane R (Daughter of Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mum who has recently passed away (at 95) was a resident at Cranlea. The staff are wonderful, there is a happy atmosphere in the home. Our mum was treated with dignity and shown respect and warmth by the staff and management. We will be eternally grateful to them for making my mum's last year and
a half a good place to be.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Valerie D (Daughter of Resident) published on 12 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been very welcome, loves her room and the activities provided. I can rest assured she is well looked after and is happy.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Wilson B (Resident) published on 3 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here since February and I am enjoying every minute of it. The staff have brought me back to life and the residents have made me most welcome.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sharon R (Daughter of Resident) published on 3 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely atmosphere carers are all helpful and understanding, total empathy to all individual needs, my mam is at ease with her surroundings. Days when she is not go good she is given total one to one care until she settled and happy. As a family I couldn't be happier my mam is begin part of Cranlea family.
We are made to feel we can approach the staff with any problems or concerns. My thanks go to the team and all of the people behind the scene.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Cherie H (Daughter of Resident) published on 22 January 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum became a resident at Cranlea in Oct 2015 after losing my dad to whom she was married for 60 years. She was given the warmest of welcomes by the staff and has received exceptional care and compassion. My mum's description of Cranlea is 'Rolls Royce'.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Cranlea is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.888 for Cranlea is calculated as follows: ( (223 Excellents x 5) + (28 Goods x 4) ) ÷ 251 Ratings = 4.888
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cranlea is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (12)

Meet the Team (0)

There are no team members posted.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Cranlea to verify any information. View our terms and conditions. Cranlea has an Enhanced Service - more info.