
The staff and management at Cranlea are exceptional.P B(Son of Resident/Service User)

The entire team at Cranlea are brilliant, always going over and above, giving me huge peace of mindS M(Daughter of Resident/Service User)

Every need was met, nothing was a troule they went above and beyond.Kevin R(Son of Resident/Service User)

The staff and management at Cranlea are exceptional.P B(Son of Resident/Service User)

The entire team at Cranlea are brilliant, always going over and above, giving me huge peace of mindS M(Daughter of Resident/Service User)

Every need was met, nothing was a troule they went above and beyond.Kevin R(Son of Resident/Service User)

Anchor's Cranlea in Kingston Park has a number of local amenities and services within a short distance with good transport links. The home provides residential and dementia care for up to 39 customers in homely and comfortable single en-suite rooms. Cranlea continues to welcome new residents and can offer trial stays and shorter-term care in addition to permanent care.
There are a number of activities and events in the home and...
Care Provided by Cranlea
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 39 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Cranlea will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Cranlea for full pricing details and T&Cs.
Contact Cranlea to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Laura Verrill (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 1987
Room Information
- Single Rooms (39)
- Single Rooms with ensuite Wet Room (39)
Visiting
- Visitors welcome at Cranlea.
Parking
- On site parking including disabled spaces.
Cranlea Reviews (60)
Cranlea has a Review Score of 10 (9.953) out of 10, based on 23 reviews in the last 2 years.
Over all time Cranlea has 60 reviews.
The staff are at the heart of what makes Cranlea so special. Leaving your loved one in the care of others is one of the hardest decisions to make.
We waited for a place to become available as we had been recommended it from three families we knew who had relatives living there.
We absolutely made the right choice.
The culture of the home and focus on outstanding patient care is apparent each and every day. Not just from the carers on the shop floor who are all amazing but management, admin, domestic and catering and laundry staff too.
The staff all treat grandad like he is one of their own. They support him and us and keep us up to date with everything.
Grandad has lived there for a year now and he is thankfully so settled even with his dementia and that's all down to the knowledge and experience that the staff have. I could not recommend this home any more, it is outstanding.
During her 14 months at Cranlea, Mam was clearly valued by the staff in the home. They got to know her as an individual and went above and beyond to try to make her time there as happy as possible. The staff are professional and caring, in particular, the team leaders, who supported us as relatives in addition to caring for Mam. Mam enjoyed joining in with the excellent range of activities available for the residents and particularly enjoyed the outings and visiting entertainers. The staff team try to ensure that Cranles is a happy home-from-home.
My Mother-in-law stopped at Cranlea for 2 weeks of respite. The care was of a high standard, my Mother-in-law was very happy, and the staff made her feel very comfortable. She also enjoyed the food. I would highly recommend this care home.
I am so happy with my mum's care. I can settle knowing she is safe. Everyone at the care home is brilliant, they can't do enough for the residents and visitors.
In the final days of his life, the generosity, kindness and compassion of the staff to my Dad and our family was truly appreciated. The genuine care and affection for my Dad was evident and a great comfort to us all. The funny stories the staff shared about my Dad's antics over his time in Cranlea made us smile and we knew that they were able to see the funny, cheeky side of him that we all knew and loved. The care, compassion and kindness of the whole team was exceptional. Thank you.
My mam is very happy in this care home. The staff are excellent, nothing is too much to ask. We are so lucky to have found such a special place for our mother.
Staff fab. Care home clean and tidy. Brilliant all round.
I have found the staff very friendly and helpful and treat residents with empathy and friendliness. My father has a lovely room and is very happy and feels safe in the home.
My father-in-law is happy in Cranlea, he always enjoys his meals. The staff are always chatty with us and him. If asked a question they will find out for you or make a note of your wishes. The atmosphere is friendly and my father-in-law enjoys the bingo. The lounge is lovely and the other residents wave and say hello when we pass by. It puts my mind at rest to know he is safe there.
So many good staff here it is unfair to single anyone out. My mother is a long-term resident and although dementia is a cruel and difficult disease, it has gone so much better than expected thanks to some attentive and wonderful staff to whom I will always be grateful. I would strongly recommend this care home.
Always made to feel very welcome, and kept up to date with everything happening within the home.
Thank you to all!
I would not leave my mam in a home unless I was happy with all aspects of the home and the staff that work there. My mam has been in Cranlea for two years now, she is happy, as am I and I have no intention of moving her anywhere, says it all really. Thanks to all the staff at Cranlea, your hard work and dedication to the job, it's appreciated.
The residence is always clean, friendly and has the most welcoming staff.
Things at times can be difficult, with Covid restrictions, but the staff do all they can to accommodate the resident and families.
I would like to thank them all and would recommend this establishment wholeheartedly.
My mother has now been looked after at Cranlea for four years now. Everyone here has been fantastic, always happy to help and generous with their time.
Mum came to Cranlea Care Home during the pandemic last year. I was very anxious about her safety and well-being and struggled to cope with the move, unnecessarily so. She is very well looked after and the staff are great, very friendly and helpful. I am pleased with her progress. The home is welcoming and there's a lovely garden. Entertainment and activities are getting back to normal and a lot of effort went into making the Jubilee celebrations a success. The food is good too. I would certainly recommend it.
Thank you so much.
My mother is very well cared for and supported throughout. The carers assist my mother to be as independent as she can be. They are empathetic and understand the difficulties advanced dementia has on my mother. Cranlea has excelled in all the challenges the past years have thrown at us all.
Nobody wants their mum to go into a care home, you want them to grow old in their own home. Unfortunately, that isn't always possible. My mum needed care from 2018 and we chose Cranlea. It's a small home, so very intimate, where some of the staff have worked for over 20 years, now that's commitment. They have worked really hard through the pandemic and have managed to keep all the residents safe with their diligence. My mum has had a couple of falls due to her illness. The staff have been amazing looking after her, ensuring she gets every medical intervention possible. Keeping me updated on what is happening and not only supporting my mum but me too. This is what is important when choosing a place, it's the care given that counts. This is what your loved one needs. People who know them, care for them and actually make them feel they are part of a big family. If that's what you want for your relative then you can't go wrong with Cranlea.
Cranlea carers were amazing from the first telephone call. My mam was their first concern. The care and safety offered was first rate. They got to know mam straight away, making sure they knew what she liked, taking in little details of how exactly she likes her bed at night etc. They also made every effort to help me settle mam in. It was obvious they knew how difficult it was for me to hand over mams care. They were fantastic.
Staff are friendly and welcoming. Helped massively with moving my grandma in, very reassuring it was the right thing. Any questions/requests they follow up. The home itself is a bit dated, wooden windows, blinds not fully working/no curtains in room. Furniture is dated in bedroom. Could do with decorating but my grandma is well looked after, always well presented.
Thank you for taking the time to review Cranlea and we are pleased that you rate our care/support as excellent. I will pass on your lovely comments to our team. We are looking at changing our window frames going forward. We will arrange to have the current blind removed in your grandmother’s room...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 February 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (8) & Events (0)
- 12 Jun 2026
Anchor care homes across the North, including Cranlea in Kingston Park are inviting local people to come together and enjoy the football this summer as they host World Cup Socials...
- 13 Mar 2026
An Anchor care home has been named among the best in the North East based on reviews from residents, their relatives, and loved ones. The annual Carehome.co.uk awards celebrate excellence...
- 04 Mar 2026
Anchor, England’s largest not-for-profit provider of care and housing for people in later life, has been recognised as one of the top care home groups for 2026 in the annual...
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Accreditations
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Meet the Team (0)
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