Cranlea

1 Kingston Park Avenue, Kingston Park, Newcastle upon Tyne NE3 2HB
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9.9 56 Reviews
  • Cranlea, Newcastle upon Tyne
Anchor's Cranlea in Kingston Park has a number of local amenities and services within a short distance with good transport links. The home provides residential and dementia care for up to 39 customers in homely and comfortable single en-suite rooms and continues to welcome new residents.

There are a number of activities and events in the home and Cranlea enjoys good links in the local community. The home works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor provides dementia care and on-going training to care staff to ensure their approach always reflects best practice. Anchor recognises that everyone is an individual and works hard to get to know their customers, build relationships and ensure all aspects of the service they provide is the one that they want.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money they make into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.
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Care Provided by Cranlea

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 39 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1140
  • Self-Funded Residential Dementia Care: from £1140
  • RESPITE Self-Funded Residential Care: from £1140
  • RESPITE Self-Funded Residential Dementia Care: from £1140

Colleagues at Cranlea will be happy to discuss our weekly fees with you and what our fees include.

These prices are only a guideline, please contact Cranlea to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in Charge

  • Laura Verrill (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 1987

Room Information

  • Single Rooms (39)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (39)

Visiting

  • Visitors welcome at Cranlea.

Parking

  • On site parking including disabled spaces.

Cranlea Reviews (56)

9.9

Cranlea has a Review Score of 9.9 (9.888) out of 10, based on 21 reviews in the last 2 years.
Over all time Cranlea has 56 reviews.

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Total of 56, showing 21-40
Review from David H (Son of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was heartbreaking when we were no longer able to provide Dad with the care and support that he needed at home and had to find a new place for him to live. It is especially difficult when your loved one has dementia and you fear that those meeting him for the first time may not be able to see the
kind, funny, warm gentleman beneath the lost and confused outer shell. Well, we need not have worried as the staff at Cranlea took Dad into their care and provided him with a safe, happy and welcoming home.
In the final days of his life, the generosity, kindness and compassion of the staff to my Dad and our family was truly appreciated. The genuine care and affection for my Dad was evident and a great comfort to us all. The funny stories the staff shared about my Dad's antics over his time in Cranlea made us smile and we knew that they were able to see the funny, cheeky side of him that we all knew and loved. The care, compassion and kindness of the whole team was exceptional. Thank you.
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Review from Irene S (Daughter of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam is very happy in this care home. The staff are excellent, nothing is too much to ask. We are so lucky to have found such a special place for our mother.
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Review from June H (Daughter of Resident) published on 27 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff fab. Care home clean and tidy. Brilliant all round.
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Review from Nicky W (Son of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the staff very friendly and helpful and treat residents with empathy and friendliness. My father has a lovely room and is very happy and feels safe in the home.
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Review from Glynis W (Daughter-in-law of Resident) published on 19 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father-in-law is happy in Cranlea, he always enjoys his meals. The staff are always chatty with us and him. If asked a question they will find out for you or make a note of your wishes. The atmosphere is friendly and my father-in-law enjoys the bingo. The lounge is lovely and the other residents
wave and say hello when we pass by. It puts my mind at rest to know he is safe there.
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Review from Peter B (Son of Resident) published on 2 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So many good staff here it is unfair to single anyone out. My mother is a long-term resident and although dementia is a cruel and difficult disease, it has gone so much better than expected thanks to some attentive and wonderful staff to whom I will always be grateful. I would strongly recommend this
care home.
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Review from B T (Great-Nephew of Resident) published on 14 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are very helpful and made the transition very easy! It is never easy for a loved one to move into a care home environment.
Always made to feel very welcome, and kept up to date with everything happening within the home.
Thank you to all!
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Review from John G (Son of Resident) published on 29 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would not leave my mam in a home unless I was happy with all aspects of the home and the staff that work there. My mam has been in Cranlea for two years now, she is happy, as am I and I have no intention of moving her anywhere, says it all really. Thanks to all the staff at Cranlea, your hard work
and dedication to the job, it's appreciated.
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Review from G R (Daughter of Resident) published on 21 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
It was by pure chance that I selected Cranlea Care Home when my mother was being discharged from hospital and was no longer able to live independently. I thank my good luck that this has proved so successful for our family.
The residence is always clean, friendly and has the most welcoming staff.
Things
at times can be difficult, with Covid restrictions, but the staff do all they can to accommodate the resident and families.
I would like to thank them all and would recommend this establishment wholeheartedly.
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Review from David M (Son of Resident) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has now been looked after at Cranlea for four years now. Everyone here has been fantastic, always happy to help and generous with their time.
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Review from A P (Daughter of Resident) published on 12 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum came to Cranlea Care Home during the pandemic last year. I was very anxious about her safety and well-being and struggled to cope with the move, unnecessarily so. She is very well looked after and the staff are great, very friendly and helpful. I am pleased with her progress. The home is welcoming
and there's a lovely garden. Entertainment and activities are getting back to normal and a lot of effort went into making the Jubilee celebrations a success. The food is good too. I would certainly recommend it.
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Review from Brian S (Son of Resident) published on 16 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with Cranlea Care Home. The staff are really friendly, really caring toward Mam and Dad with a nothing is a bother attitude. I have had no communication problems when I have had the need to speak to someone. Keep up the tremendous work you are doing.
Thank you so much.
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Review from E H (Daughter of Resident) published on 8 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother is very well cared for and supported throughout. The carers assist my mother to be as independent as she can be. They are empathetic and understand the difficulties advanced dementia has on my mother. Cranlea has excelled in all the challenges the past years have thrown at us all.
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Review from Carol R (Daughter of Resident) published on 3 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Nobody wants their mum to go into a care home, you want them to grow old in their own home. Unfortunately, that isn't always possible. My mum needed care from 2018 and we chose Cranlea. It's a small home, so very intimate, where some of the staff have worked for over 20 years, now that's commitment.
They have worked really hard through the pandemic and have managed to keep all the residents safe with their diligence. My mum has had a couple of falls due to her illness. The staff have been amazing looking after her, ensuring she gets every medical intervention possible. Keeping me updated on what is happening and not only supporting my mum but me too. This is what is important when choosing a place, it's the care given that counts. This is what your loved one needs. People who know them, care for them and actually make them feel they are part of a big family. If that's what you want for your relative then you can't go wrong with Cranlea.
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Review from Yvonne H (Daughter of Resident) published on 12 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cranlea carers were amazing from the first telephone call. My mam was their first concern. The care and safety offered was first rate. They got to know mam straight away, making sure they knew what she liked, taking in little details of how exactly she likes her bed at night etc. They also made every
effort to help me settle mam in. It was obvious they knew how difficult it was for me to hand over mams care. They were fantastic.
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Review from R J (Granddaughter of Resident) published on 29 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are friendly and welcoming. Helped massively with moving my grandma in, very reassuring it was the right thing. Any questions/requests they follow up. The home itself is a bit dated, wooden windows, blinds not fully working/no curtains in room. Furniture is dated in bedroom. Could do with decorating
but my grandma is well looked after, always well presented.
Reply from Laura Barnett, Manager at Cranlea
Thank you for taking the time to review Cranlea and we are pleased that you rate our care/support as excellent. I will pass on your lovely comments to our team. We are looking at changing our window…read more
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Review from E W (Sister of Resident) published on 21 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been a resident at Cranlea Care Home for two and a half years. In all that time, I have found the staff friendly, helpful, but most of all caring towards the residents. In the last fifteen months of the pandemic, safety has been the concern of all the staff and they deserve our thanks
for keeping Cranlea Covid free.
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Review from Lynn P (Daughter of Resident) published on 5 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cranlea is an amazing care home. My father has been a resident since February 2015 and has always been so very well cared for and loved by all of the staff. He is very very happy and so am I with how professional and caring the whole team at Cranlea are. I could not wish for my dad to have been in a
better place during the covid 19 pandemic and the way everything has been handled at Cranlea during all of this upset and uncertainty I can tell you has put my mind at rest knowing that my dad is safe and happy is an amazing feeling and even though it has been hard not to see him to have a cuddle. The staff have bent over backwards to make sure I was always able to see Dad on the portal or have a screen visit. I am always well updated on everything that is happening and this care home is second to none. Love to all the amazing staff you are so appreciated by me.
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Review from Mary H (Daughter of Resident) published on 26 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mam has been a resident only for a couple of months. It's the best thing we have done for her. She has settled very well, she has even put her weight back on, my mam says all the staff can't do enough for her. I would like to thank all the staff at Cranlea, you are all amazing, the care you have
given to my mam is second to none.
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Review from Kate H (Niece of Resident) published on 14 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am highly satisfied with Cranlea and their approach to caring for their residents. This year has proved an exceptional challenge due to the Covid Virus, and the home has done an excellent job in protecting and looking after the residents. Every member of staff is approachable, and no matter how simple
a question, it is always answered in a friendly professional manner. In the event of an illness or medical problem, their attention to detail is to be commended - I always get the feeling that the resident comes first, which is as it should be. During the Covid crisis, they have been pro-active in keeping relatives informed through the post and email, and the use of Twitter as well as doing their best to arrange visits whilst adhering to the regulations in place at the time. Many of the staff have been with the home for years, which is a good indication of Cranlea as an employer as well as a care provider and there was a seamless transition when one manager left and another took over.
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Current Review Score: 9.9 (9.888)

Overview of Review Score

The Review Score of 9.9 (9.888) out of 10 for Cranlea is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 21 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.888 for Cranlea is calculated as follows: ( (223 Excellents x 5) + (28 Goods x 4) ) ÷ 251 Ratings = 4.888
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cranlea is based on 21 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 21 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (0)

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