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Matthew Bank, Jesmond, Newcastle upon Tyne, NE2 3RE
View full details of CraghallLatest Reviews for Craghall
07 January 2026
Our lovely mum has been a resident since December 2024. She made the decision herself to want to move to Craghall and ever since arriving, she has been so happy. In her own words she just loves it. For us, it's like mum has an extended family! The care and attention she gets is amazing! Our mum is
listened to and she is heard! Even though there are so many other lovely residents, our mum is cared for as an individual which is of great comfort and joy to my brother and I. We have been made to feel part of the Craghall family too. Craghall is stunning! The grounds are beautiful, everything about it is like home from home! The entertainment, the activities, the outdoor adventures organised by Nicola and the constant stimulation is invaluable. We cant thank Chelsea, Mary and the rest of the staff enough for what they're doing for our mum. The peace of mind we have in knowing she is looked after and cared for, that she has company and that she loves living at Craghall is the best feeling.
07 January 2026
Chelsea, Mary and all the team at Craghall have gone above and beyond to make my mum feel at home. It was the hardest decision to put her in a care home but we knew Craghall was the place for her as my grandma spent 3 very happy years there. The team there could not have been more loving and caring
with my mum and supportive of us as a family. I will be forever grateful for their kindness and dedication. There is lots of entertainment and activities which my mum loves provided by the very wonderful Nicola the entertainments manager. Mums bedroom is always clean and tidy and the communal spaces are beautiful. They really think of everything at Craghall and have a wonderful caring team who work tirelessly to ensure their residents are happy and comfortable. They definitely go above and beyond.
07 January 2026
A very well organised, friendly, warm and caring Care Home. The care home is well supported by a local medical general practice and they provide regular and timely communication regarding news, events and outings. A lovely care home that I'm happy to recommend.
07 January 2026
Mam has been a resident for 4 months we as her sons were anxious about the transition from home to care home. She has settled in so well is happy and well cared for. The staff are fantastic and keep her stimulated. The activities and variety of activities are impressive. We all know that singing is
good for the brain. Mam has regularly been serenaded by invited singers she has been singing and dancing, involved in crafting , decorating as well as trips out. She has developed friendships with fellow residents and the care staff. Mam is thriving and we could not be happier she has really come out of herself which is lovely to witness.
07 January 2026
Craghall has been my mother's new home since September. The family and my mother were very nervous about such a fundamental change to her life but advancing Alzheimer's meant the decision was inevitable. Three months down the line and we could not be more happy with the standard of the environment,
care and facilities Craghall provides. Staff are expert and committed to providing bespoke care for my mother. They have quickly got to know her and what makes her tick. Nothing seems too much trouble and the attention to providing activities and letting family members know my mother is doing well with regular videos and pictures is second to none. We are 100% sure now that we made the right decision and that Craghall is the right place for her to be safe looked after and cared for.
30 December 2025
My grandma has been in Craghall for over a year now and the support and care that she has recieved has been amazing. The staff are caring and thoughtful and they always have different activities on such as singers coming to visit and arts and crafts. I'm very happy that she is being looked after by
such kind and caring people who keep her safe and happy.
01 September 2025
Mum was a resident of Craghall for almost 5 years and it was very reassuring to me to know that she was being looked after by the wonderful staff at the home. I cannot praise and thank the staff enough who cared for Mum during her timer at Craghall, the level of kindness and care they showed for her
was outstanding and she always seemed happy and content, it really was her home. Craghall staff were always helpful and facilitated our visits to Mum, she was treated with great respect and kindness. We would recommend Craghall without hesitation.
19 August 2025
Nestled in a truly beautiful & peaceful location, it offers a perfect environment for my mothers wellbeing. From arrival we noticed a genuine sense of care & compassion from all the staff. They treat the residents with kindness & respect! The home is very clean & full of character. Lovely gardens to
relax in. Well organised activities encouraging social interaction. Craghall understands my mothers individual needs and routines! Very clear that the team really care about everyone! Bringing us peace of mind every day!
18 August 2025
My father has been a resident for several months. He is enjoying the whole experience. His health has improved, and the care he receives is superb. The whole family are delighted wtih his current situation...it was difficult to make the decision to put Dad in a home, but, it was the best thing we
have ever done for Dad.
10 June 2025
Overall - Very happy with the care my dad gets.
Staff are kind and friendly and it's very well run.
07 May 2025
My mam has been a resident for 8 months. I was surprised at how quickly she settled in. This is due to each and every one of the staff who provide care for her. She is happy, content and has made friends easily. Cannot thank the staff enough as I now have peace of mind that she is in the right
place. Highly recommend this care home in every aspect.
24 April 2025
I have been very pleased wtih the care my mother receives at Craghall. Although she has some significant health issues recently, including 2 long spells in hospital, I can see improvements in her confidence and mobility within a few days of her beingin Craghall. There's a lovely range of activities
to entertain and motivate the residents. All of the staff that I've met have been friendly and professional and genuinely seem to care. I'm looking forward to the warmer weather so my mother can enjoy the gardens.
08 April 2025
Overall the home is very good, always clean and the activities are brilliant and varied. The majority of the staff are kind, helpful and compassionate. Mum is very happy staying at Craghall, we have no worries or concerns.
02 April 2025
I selected Craghall as the care home for my mother after visiting 4 homes in a single day in December 2024. On that day I had a strong sense that this would be the best environment for my mother, and I am pleased to report that this has turned out to be correct. I cannot fault the kindness of the
staff both to my mother and me when I visit. After looking after my mother in my own home for the past 14 months, I now have peace of mind that she is receiving the professional care she deserves.
21 February 2025
Father-in-law has been in Craghall for about 3 months. He has settled well and is happy. Staff are fantastic. He is always clean, well dressed. The home is very clean in all areas, rooms, communal areas. Staff are professional in their tasks but are approachable and happy to spend time talking to
family. I now do not worry about my father-in-law's safety and well-being.
31 January 2025
Mum has been a resident since September and not for one second have I had any doubts about her placement! Where do I begin! Any establishment/institution is only as good as it's staff and my goodness they are excellent, caring, thoughtful, hard working and very proactive. My mum has never looked as
well dressed, clean and physically healthy! Carers style her hair, and choose her clothes with care and thought. Activities are varied and include crafts, keep fit and singing. The lead up to Christmas included visits from local schools, beavers and nursery plus adult singers. Every residents door was decorated with a unique homemade decoration (beautiful!). Families are also supported as staff offer support and advice. I could go on!
06 August 2024
Our family undoubtedly made the right decision choosing Craghall for our 98-year-old Mother, from day one she has been welcomed and cared for by the most amazing team who never cease to amaze us with their compassion. The location is beautiful and the lovely period home is a home from home. The
level of cleanliness is first class as is the food and care, literally, nothing is too much trouble they do go that extra mile for residents and families.
30 July 2024
My 98-year-old mother has moved into Craghall after breaking her hip. She has a beautiful en suite room at the back of the building overlooking trees and green space. As a family, we were very nervous about this move but we have been blown away by the fantastic levels of care and dedication of the
staff team at Craghall. Mum loves her new home and enjoys all of the food and the person-centred approach to her care. There is a comprehensive programme of activities and we are free to come and go on our visits. Nothing is a problem for the staff and we are always given the warmest of welcomes and encouraged to chat about all aspects of Mum's care. As a family we would have no hesitation in recommending Craghall - it's a beautiful home with a fabulous team, delivering first-rate care.
29 July 2024
Very pleased with the care my Mother receives. Mum loves the food.
18 March 2024
I find everything fine here. My friend is well looked after. Being a lady who was very thin when she arrived here. She's actually put weight on. All of the girls are very friendly and helpful. A great thing is they actually know and remember your name. Very unusual in this day and age.
Latest Reviews for Craghall
07 January 2026
Our lovely mum has been a resident since December 2024. She made the decision herself to want to move to Craghall and ever since arriving, she has been so happy. In her own words she just loves it. For us, it's like mum has an extended family! The care and attention she gets is amazing! Our mum is
listened to and she is heard! Even though there are so many other lovely residents, our mum is cared for as an individual which is of great comfort and joy to my brother and I. We have been made to feel part of the Craghall family too. Craghall is stunning! The grounds are beautiful, everything about it is like home from home! The entertainment, the activities, the outdoor adventures organised by Nicola and the constant stimulation is invaluable. We cant thank Chelsea, Mary and the rest of the staff enough for what they're doing for our mum. The peace of mind we have in knowing she is looked after and cared for, that she has company and that she loves living at Craghall is the best feeling.
07 January 2026
Chelsea, Mary and all the team at Craghall have gone above and beyond to make my mum feel at home. It was the hardest decision to put her in a care home but we knew Craghall was the place for her as my grandma spent 3 very happy years there. The team there could not have been more loving and caring
with my mum and supportive of us as a family. I will be forever grateful for their kindness and dedication. There is lots of entertainment and activities which my mum loves provided by the very wonderful Nicola the entertainments manager. Mums bedroom is always clean and tidy and the communal spaces are beautiful. They really think of everything at Craghall and have a wonderful caring team who work tirelessly to ensure their residents are happy and comfortable. They definitely go above and beyond.
07 January 2026
A very well organised, friendly, warm and caring Care Home. The care home is well supported by a local medical general practice and they provide regular and timely communication regarding news, events and outings. A lovely care home that I'm happy to recommend.
07 January 2026
Mam has been a resident for 4 months we as her sons were anxious about the transition from home to care home. She has settled in so well is happy and well cared for. The staff are fantastic and keep her stimulated. The activities and variety of activities are impressive. We all know that singing is
good for the brain. Mam has regularly been serenaded by invited singers she has been singing and dancing, involved in crafting , decorating as well as trips out. She has developed friendships with fellow residents and the care staff. Mam is thriving and we could not be happier she has really come out of herself which is lovely to witness.
07 January 2026
Craghall has been my mother's new home since September. The family and my mother were very nervous about such a fundamental change to her life but advancing Alzheimer's meant the decision was inevitable. Three months down the line and we could not be more happy with the standard of the environment,
care and facilities Craghall provides. Staff are expert and committed to providing bespoke care for my mother. They have quickly got to know her and what makes her tick. Nothing seems too much trouble and the attention to providing activities and letting family members know my mother is doing well with regular videos and pictures is second to none. We are 100% sure now that we made the right decision and that Craghall is the right place for her to be safe looked after and cared for.
30 December 2025
My grandma has been in Craghall for over a year now and the support and care that she has recieved has been amazing. The staff are caring and thoughtful and they always have different activities on such as singers coming to visit and arts and crafts. I'm very happy that she is being looked after by
such kind and caring people who keep her safe and happy.
01 September 2025
Mum was a resident of Craghall for almost 5 years and it was very reassuring to me to know that she was being looked after by the wonderful staff at the home. I cannot praise and thank the staff enough who cared for Mum during her timer at Craghall, the level of kindness and care they showed for her
was outstanding and she always seemed happy and content, it really was her home. Craghall staff were always helpful and facilitated our visits to Mum, she was treated with great respect and kindness. We would recommend Craghall without hesitation.
19 August 2025
Nestled in a truly beautiful & peaceful location, it offers a perfect environment for my mothers wellbeing. From arrival we noticed a genuine sense of care & compassion from all the staff. They treat the residents with kindness & respect! The home is very clean & full of character. Lovely gardens to
relax in. Well organised activities encouraging social interaction. Craghall understands my mothers individual needs and routines! Very clear that the team really care about everyone! Bringing us peace of mind every day!
18 August 2025
My father has been a resident for several months. He is enjoying the whole experience. His health has improved, and the care he receives is superb. The whole family are delighted wtih his current situation...it was difficult to make the decision to put Dad in a home, but, it was the best thing we
have ever done for Dad.
10 June 2025
Overall - Very happy with the care my dad gets.
Staff are kind and friendly and it's very well run.
07 May 2025
My mam has been a resident for 8 months. I was surprised at how quickly she settled in. This is due to each and every one of the staff who provide care for her. She is happy, content and has made friends easily. Cannot thank the staff enough as I now have peace of mind that she is in the right
place. Highly recommend this care home in every aspect.
24 April 2025
I have been very pleased wtih the care my mother receives at Craghall. Although she has some significant health issues recently, including 2 long spells in hospital, I can see improvements in her confidence and mobility within a few days of her beingin Craghall. There's a lovely range of activities
to entertain and motivate the residents. All of the staff that I've met have been friendly and professional and genuinely seem to care. I'm looking forward to the warmer weather so my mother can enjoy the gardens.
08 April 2025
Overall the home is very good, always clean and the activities are brilliant and varied. The majority of the staff are kind, helpful and compassionate. Mum is very happy staying at Craghall, we have no worries or concerns.
02 April 2025
I selected Craghall as the care home for my mother after visiting 4 homes in a single day in December 2024. On that day I had a strong sense that this would be the best environment for my mother, and I am pleased to report that this has turned out to be correct. I cannot fault the kindness of the
staff both to my mother and me when I visit. After looking after my mother in my own home for the past 14 months, I now have peace of mind that she is receiving the professional care she deserves.
21 February 2025
Father-in-law has been in Craghall for about 3 months. He has settled well and is happy. Staff are fantastic. He is always clean, well dressed. The home is very clean in all areas, rooms, communal areas. Staff are professional in their tasks but are approachable and happy to spend time talking to
family. I now do not worry about my father-in-law's safety and well-being.
31 January 2025
Mum has been a resident since September and not for one second have I had any doubts about her placement! Where do I begin! Any establishment/institution is only as good as it's staff and my goodness they are excellent, caring, thoughtful, hard working and very proactive. My mum has never looked as
well dressed, clean and physically healthy! Carers style her hair, and choose her clothes with care and thought. Activities are varied and include crafts, keep fit and singing. The lead up to Christmas included visits from local schools, beavers and nursery plus adult singers. Every residents door was decorated with a unique homemade decoration (beautiful!). Families are also supported as staff offer support and advice. I could go on!
06 August 2024
Our family undoubtedly made the right decision choosing Craghall for our 98-year-old Mother, from day one she has been welcomed and cared for by the most amazing team who never cease to amaze us with their compassion. The location is beautiful and the lovely period home is a home from home. The
level of cleanliness is first class as is the food and care, literally, nothing is too much trouble they do go that extra mile for residents and families.
30 July 2024
My 98-year-old mother has moved into Craghall after breaking her hip. She has a beautiful en suite room at the back of the building overlooking trees and green space. As a family, we were very nervous about this move but we have been blown away by the fantastic levels of care and dedication of the
staff team at Craghall. Mum loves her new home and enjoys all of the food and the person-centred approach to her care. There is a comprehensive programme of activities and we are free to come and go on our visits. Nothing is a problem for the staff and we are always given the warmest of welcomes and encouraged to chat about all aspects of Mum's care. As a family we would have no hesitation in recommending Craghall - it's a beautiful home with a fabulous team, delivering first-rate care.
29 July 2024
Very pleased with the care my Mother receives. Mum loves the food.
18 March 2024
I find everything fine here. My friend is well looked after. Being a lady who was very thin when she arrived here. She's actually put weight on. All of the girls are very friendly and helpful. A great thing is they actually know and remember your name. Very unusual in this day and age.