What types of Care is Craghall registered for?

Older Person Care, Dementia & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Craghall?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Craghall to the centre of Newcastle upon Tyne?

2.1 mile(s) as the crow flies, distance by road may be significantly further.

Craghall care home, Matthew Bank, Jesmond, Newcastle upon Tyne, Tyne & Wear NE2 3RE

Review from Andrew W (Son of Resident) published on 19 August 2025
Submitted via Postal Card • Report

Overall Experience

Nestled in a truly beautiful & peaceful location, it offers a perfect environment for my mothers wellbeing. From arrival we noticed a genuine sense of care & compassion from all the staff. They treat the residents with kindness & respect! The home is very clean & full of character. Lovely gardens to

relax in. Well organised activities encouraging social interaction. Craghall understands my mothers individual needs and routines! Very clear that the team really care about everyone! Bringing us peace of mind every day!

Reply from Wellburn Care Homes, Marketing Assistant at Craghall

Thank you for taking the time to leave such a lovely review of our home! Our staff work very hard to ensure that each resident receives the highest level of person-centred care possible, and it's fantastic to hear that this compassion has helped your mum to settle right in to her new home. We're so pleased that you and your family have had positive experiences of care with us here at Craghall. We'll make sure to pass your kind words on to the rest of the team.

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Review from Paul F (Son of Resident) published on 18 August 2025
Submitted via Postal Card • Report

Overall Experience

My father has been a resident for several months. He is enjoying the whole experience. His health has improved, and the care he receives is superb. The whole family are delighted wtih his current situation...it was difficult to make the decision to put Dad in a home, but, it was the best thing we have

ever done for Dad.

Reply from Wellburn Care Homes, Marketing Assistant at Craghall

Thank you so much for your kind words! We're so glad to hear that your father is enjoying his time with us here at Craghall, and that your family have had such a positive experience of care. Our staff work very hard to make sure that each and every resident receives the best possible care, and they'll be delighted to that your dad is so content. We'll make sure to pass your lovely review onto the rest of the Craghall team.

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Review from Steven F (Son of Resident) published on 10 June 2025
Submitted via Postal Card • Report

Overall Experience

Overall - Very happy with the care my dad gets.
Staff are kind and friendly and it's very well run.

Reply from Wellburn Care Homes, Marketing Assistant at Craghall

Thank you so much for your kind words and thoughtful review. We are delighted to hear that our team's compassion and dedication have made a positive impact on your dad's experience at Craghall. Our staff takes great pride in treating every resident like family, and your trust in us means the world. We'll ensure your father continues to feel comfortable and supported. Your recommendation is greatly appreciated!

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Review from C D (Daughter of Resident) published on 7 May 2025
Submitted via Postal Card • Report

Overall Experience

My mam has been a resident for 8 months. I was surprised at how quickly she settled in. This is due to each and every one of the staff who provide care for her. She is happy, content and has made friends easily. Cannot thank the staff enough as I now have peace of mind that she is in the right place.

Highly recommend this care home in every aspect.

Reply from Wellburn Care Homes, Marketing Assistant at Craghall

What a wonderful review! We're so pleased to hear your mother has had such a positive experience at Craghall and that our staff has been able to provide the care and support she needs. It's clear that our team has made a significant impact on her life, and we're grateful for the trust you've placed in us. We'll continue to work hard to ensure that your mum receives the best possible care! Thank you for taking the time to share your review, and we'll be sure to pass it on to the rest of the team at Craghall.

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Review from C F (Daughter of Resident) published on 24 April 2025
Submitted via Postal Card • Report

Overall Experience

I have been very pleased wtih the care my mother receives at Craghall. Although she has some significant health issues recently, including 2 long spells in hospital, I can see improvements in her confidence and mobility within a few days of her beingin Craghall. There's a lovely range of activities

to entertain and motivate the residents. All of the staff that I've met have been friendly and professional and genuinely seem to care. I'm looking forward to the warmer weather so my mother can enjoy the gardens.

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Review from Melanie M (Daughter of Resident) published on 8 April 2025
Submitted via Postal Card • Report

Overall Experience

Overall the home is very good, always clean and the activities are brilliant and varied. The majority of the staff are kind, helpful and compassionate. Mum is very happy staying at Craghall, we have no worries or concerns.

Reply from Wellburn Care Homes, Admissions Officer at Craghall

Thank you for taking the time to share your thoughts about Craghall. We're delighted to hear that you find our home to be clean and that our diverse activities keep residents engaged. It's wonderful to know that our staff have made such a impact on your mum's experience. We truly appreciate your trust in us. We'll ensure to pass this on to the team at Craghall.

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Review from H H (Daughter of Resident) published on 2 April 2025
Submitted via Postal Card • Report

Overall Experience

I selected Craghall as the care home for my mother after visiting 4 homes in a single day in December 2024. On that day I had a strong sense that this would be the best environment for my mother, and I am pleased to report that this has turned out to be correct. I cannot fault the kindness of the staff

both to my mother and me when I visit. After looking after my mother in my own home for the past 14 months, I now have peace of mind that she is receiving the professional care she deserves.

Reply from Wellburn Care Homes, Admissions Officer at Craghall

Thank you so much for your review! We're delighted to hear that you found Craghall to be the perfect choice for your mum. Your trust in our team means the world to us, and we are thrilled that our staff's kindness has made a positive impact on both your and your mother's experience. It's our priority to provide the professional care and support that families need and knowing that you now have peace of mind is truly rewarding. We'll ensure these kind words are passed onto the team at Craghall!

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Review from Ellen T (Daughter-in-law of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience

Father-in-law has been in Craghall for about 3 months. He has settled well and is happy. Staff are fantastic. He is always clean, well dressed. The home is very clean in all areas, rooms, communal areas. Staff are professional in their tasks but are approachable and happy to spend time talking to family.

I now do not worry about my father-in-law's safety and well-being.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your father in law's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Craghall.

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Review from V T (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience

Mum has been a resident since September and not for one second have I had any doubts about her placement! Where do I begin! Any establishment/institution is only as good as it's staff and my goodness they are excellent, caring, thoughtful, hard working and very proactive. My mum has never looked as

well dressed, clean and physically healthy! Carers style her hair, and choose her clothes with care and thought. Activities are varied and include crafts, keep fit and singing. The lead up to Christmas included visits from local schools, beavers and nursery plus adult singers. Every residents door was decorated with a unique homemade decoration (beautiful!). Families are also supported as staff offer support and advice. I could go on!

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your mum's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Craghall.

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Review from C B (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience

Our family undoubtedly made the right decision choosing Craghall for our 98-year-old Mother, from day one she has been welcomed and cared for by the most amazing team who never cease to amaze us with their compassion. The location is beautiful and the lovely period home is a home from home. The level

of cleanliness is first class as is the food and care, literally, nothing is too much trouble they do go that extra mile for residents and families.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for your heartfelt review! We are thrilled to hear that your mother feels welcomed and cared for at Craghall. It's wonderful to know that the staff's efforts have made a positive impact on your family's experience. We take pride in our beautiful home, cleanliness, and quality of care and food, and your kind words affirm that we are on the right track. We appreciate your support and will ensure the positive feedback is passed onto the team at Craghall.

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Review from J J (Son of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience

My 98-year-old mother has moved into Craghall after breaking her hip. She has a beautiful en suite room at the back of the building overlooking trees and green space. As a family, we were very nervous about this move but we have been blown away by the fantastic levels of care and dedication of the staff

team at Craghall. Mum loves her new home and enjoys all of the food and the person-centred approach to her care. There is a comprehensive programme of activities and we are free to come and go on our visits. Nothing is a problem for the staff and we are always given the warmest of welcomes and encouraged to chat about all aspects of Mum's care. As a family we would have no hesitation in recommending Craghall - it's a beautiful home with a fabulous team, delivering first-rate care.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for sharing your wonderful experience with Craghall! We're thrilled to hear that your mother has found a beautiful and comfortable home there and that the dedicated staff have truly made a difference in her care and happiness. It's heartwarming to know that the person-centred approach and a vibrant activities program are enhancing her quality of life. We appreciate your recommendation and are grateful to have such supportive families as part of our family. We'll ensure to pass on this positive feedback to the team at Craghall.

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Review from S W (Son of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience

Very pleased with the care my Mother receives. Mum loves the food.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for your kind words! We are thrilled to hear that your mother is receiving the care she deserves and that she enjoys the food. We'll make sure to pass the positive feedback on to the team at Craghall.

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Review from A F (Friend of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience

I find everything fine here. My friend is well looked after. Being a lady who was very thin when she arrived here. She's actually put weight on. All of the girls are very friendly and helpful. A great thing is they actually know and remember your name. Very unusual in this day and age.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that your friend has been well taken care of and has seen positive changes in her health and well-being. We're also grateful for your kind words about our staff, your comment about our staff knowing and remembering names is especially meaningful to us, as we believe that personal touch is essential to building strong relationships. Thank you again for your review and your kind words about our staff, and we'll be sure to pass these on to the rest of the team at Craghall.

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Review from S W (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience

My mam has been a resident since December 2024. After being very nervous about mam going into care I knew instantly this was the perfect one for her. The support we’ve received from all the management and staff has been outstanding. I knew after my first visit she would be well cared for by all the

amazing staff who work very hard. They have regular activities and outings which the residents love.
I know my mam is safe now after many months of worrying.
I highly recommend Craghall to anyone who wants the best care for their loved ones.
Thanks to all the staff, you all do a fantastic job.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

We're thrilled to hear that you and your mam have had a positive experience at Craghall. We're committed to providing exceptional care and support to our residents, and it's wonderful to know that we've been able to alleviate your concerns and provide a sense of safety and security for you and your mam. We're grateful for your kind words about our staff, and we'll be sure to pass these on to the rest of the team at Craghall.

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Review from C L (Daughter of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience

Our mother had almost 4 years at Craghall. She was very happy and regarded it as her home. Could not fault the staff as they treated her as if she was one of their own family.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for taking the time to leave a review about your mother's experience at Craghall. We're thrilled to hear that she felt happy and at home during her almost four years with us and that our staff provided her with the care and love she deserved. It's a testament to our team's dedication and commitment to providing exceptional care that your mother felt so valued and supported. Your kind words are much appreciated, and we'll be sure to pass these on to the rest of the team at Craghall.

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Review from Ruth P (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience

My mum has been a resident of Craghall for five years. The care and support she has received from all the staff has been exemplary. She is very happy and enjoys taking part in the many varied activities when she is able. As a visitor, I am always made to feel welcome and find the atmosphere friendly,

relaxed and homely.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for taking the time to share your wonderful feedback about your mum's experience at Craghall! We're thrilled to hear that she has received exemplary care and support from our staff, and that she's happy and engaged in our activities. We're also delighted to know that you feel welcome and comfortable as a visitor, and that our atmosphere is warm and homely. We're proud to have been able to provide a sense of community and belonging for your mum, and we look forward to continuing to do so. Your kind words are much appreciated, and we'll be sure to pass these on to the rest of the team at Craghall.

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Review from Lesley M (Wife of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience

I am very satisfied with the care and attention my husband receives at Craghall. The staff are very understanding and concerned about my husband and he seems very contented living at Craghall.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for taking the time to share your wonderful review with us! We're thrilled to hear that you're satisfied with the care and attention your husband has received at Craghall. It's music to our ears to know that our staff have been able to provide a sense of comfort and understanding to your husband and that he feels content living with us. We're grateful for your trust in us and look forward to continuing to provide exceptional care to your loved one. Your kind words are much appreciated and we'll be sure to pass these on to the rest of the team at Craghall.

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Review from Gemma J (Great-Niece of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience

My great auntie has settled well thanks to the care of the staff. Despite initially being nervous and spending a lot of time in her room, their gentle coaxing and encouragement now has her front row for most of the enriching activities that take place.
From sing-a-longs, to trips, to movie days and

crafts there is always something going on to keep my great auntie busy.
It’s a huge weight off the family’s mind to know that she is well cared for and all her needs are met.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for taking the time to share your great auntie's experience with us. We're thrilled to hear that she has settled in well and is now enjoying the various activities and outings that we offer. Our staff truly care about each resident and work hard to make sure they feel comfortable and engaged. We're glad to have been able to make a positive impact on her life and grateful for your family's trust in our care. Your kind words are much appreciated, and we'll be sure to pass these on to the rest of the team at Craghall.

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Review from D M (Son of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience

Almost one year ago I had to choose a suitable care home for my mother who suffers from advanced Alzheimer's disease. After many visits to others, I arrived at Craghill and was immediately struck by how caring and professional the staff I spoke to were. I no longer worry about the care my mother receives

here compared to her previous location. She is looking a picture of health now. In fact, we joke she has a better social life than us due to regular trips to and activities.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that your mother has settled in so well and is thriving at Craghall. Our team works hard to provide a warm and welcoming environment, and it's fantastic to know that the care has made a positive impact on her life. We're delighted to hear that she's enjoying our regular activities and outings. Your kind words are much appreciated, and we'll be sure to pass these on to the rest of the team at Craghall.

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Review from C F (Daughter of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience

My mother was a resident of Craghall Care Home for just over two years. She sadly died on 29/11/2023. The care and love she received, and indeed our family, was exemplary. The care team are a dedicated, cohesive and hard-working group of people. The support we all received made us feel part of the Craghall

family, and we are very grateful.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

Thank you so much for taking the time to share your experience with us. We're deeply sorry for your loss, and it means a lot to hear that your mother and your family felt supported and cared for during her time with us. We will make sure to pass on your kind words to the rest of the team at Craghall.

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