Craghall, Newcastle upon Tyne, Tyne & Wear
Craghall, Newcastle upon Tyne, Tyne & Wear
Craghall, Newcastle upon Tyne, Tyne & Wear

Craghall Residential Care Home is a pleasantly situated facility, with attractive gardens overlooking a riverbank, which offers personal, respite and dementia care for up to thirty-eight residents.

The home's itinerary, as well as the practice of effective care, includes an interesting activities programme that allows residents to enjoy art and exercise classes, poetry, music and flower arranging.

The home keeps strong links with the local community and benefits from the extensive expertise of owners Wellburn Care Homes and their growing care portfolio.

Group: Wellburn Care Homes Ltd

Person in charge: Christine Barbrook (Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 38

Rooms with ensuite WC: 32

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Craghall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.6 Craghall has a Review Score of 9.6 (9.646)

The Review Score of 9.6 (maximum of 10) for Craghall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews over all time. This Average Rating is also the rating value for Craghall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 8 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.646 for Craghall is calculated as follows: ( (98 Excellents x 5) + (41 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 144 Ratings = 4.646

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Craghall is based on 8 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 8 Reviews ÷ 7.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    9
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Craghall?

  • Extremely LIKELY
    10
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Craghall

  • Daughter of Resident/Service User
    6
  • Son of Resident/Service User
    2
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • Resident / Service User
    1
  • Son-in-law of Resident/Service User
    1
  • more

Outstanding! I looked at 11 care homes. The welcome, information and time on my first unannounced visit made me decide this was where I would like my mother to live. The room was like a little home - beautiful. I like the way the staff stop and give you all the time you need. Parties and trips excellent. They need a replacement activities person when they are on holiday.

How likely would you be to recommend Craghall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother was a resident at Craghall for seven years before, sadly, she died in July. She was very happy there and the care she received was excellent. The home itself was always comfortable and standards of cleanliness very high. Staff were very caring and I cannot thank everyone enough for the way she was looked after in her final days.

How likely would you be to recommend Craghall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been resident here for five years. The staff are very pleasant and caring. There is a good atmosphere there. Mum enjoys the food.
The building in parts could do with some refurbishment. The gardens are very well kept. The staff are always very helpful.

How likely would you be to recommend Craghall? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Satisfactory

An excellent residential care home that puts the interest of the residents first. First class premises and accommodation supported by caring and helpful staff.

How likely would you be to recommend Craghall? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

I find the home is very pleasant to visit and staff are very helpful and considerate.

How likely would you be to recommend Craghall? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

My husband spent one week at Craghall so that I could recharge my batteries. The staff were caring and considerate, nothing was too much trouble. He was always neat and tidy and his clothes were changed every day. He always seemed contented whenever anyone visited. It has the feel of a country house hotel rather than a care home.

How likely would you be to recommend Craghall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mum has been in Craghall for 4 months and I am delighted with the care she is receiving. The staff are superb - patient, kind and helpful. I have not seen a single moment of any lapse of professionalism or caring. The staff are consistently welcoming to visitors. The premises are clean and bright. My mum reports that the food is very good!

How likely would you be to recommend Craghall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother moved into sheltered accommodation at the age of 90, she spent 10 wonderful years there.
At the age of 100, she was unable to cope on her own. My husband and I had already decided two or three years ago that Craghall would be perfect for her needs.
It has exceeded our expectations. She settled in well thanks to the caring staff and managers and the wonderful food. She is very sociable and loves all the activities and being with people all day, not feeling lonely now.
After 10 years of caring, I can live my life knowing my mother is in good hands.

How likely would you be to recommend Craghall? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother has been a resident at Craghall for six years. The care she has received has been excellent. Staff are cheerful and helpful. Nothing is too much trouble. The home itself is spotlessly clean and welcoming. The grounds are beautiful. Food is plentiful and always looks appetising. I am very grateful to all the staff for the care my mother receives.

How likely would you be to recommend Craghall? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have found this care home to be a top class facility during the last 7 years I have been visiting. My friend has been well looked after and her onset of dementia has been monitored and responded to in a sympathetic way. There has been several staff changes in my time visiting but I have always found all staff to be supportive and pleasant. If I had to, I would choose this home for myself.

How likely would you be to recommend Craghall? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Staff are very helpful and all are on hand to help in an emergency or other general duties.

How likely would you be to recommend Craghall? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

My partners mum had been here for a few years and suffered dementia which had gotten worse, more so in the past couple of years. Due to her illness my mother in law started showing signs of challenging behaviour which was becoming a regular occurrence. The staff were absolutlry brilliant in dealing with this and all aspects of her care always very polite and patient with her even when she was lashing out at them. My partner would become very embarrassed and had trouble accepting her mothers illness but the staff used to put her at ease about this more than I ever could. Staff always offered us refreshments on every visit and nothing was ever too much trouble. If my partner wanted to query anything, the team leaders more so on night time (as that was mostly when we visited) would always make time to chat and discuss her mothers well being and answer any questions she had. Sadly my mother in law passed away and the support they gave to my partner as she was with her mum the night she died was undoubtedly first class and genuinely compassionate. My partner and myself could not thank the staff and management nowhere near enough for all their care help and support shown not only to my mother in law but also myself and partner.

How likely would you be to recommend Craghall? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

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Awards / Recognitions

February 2015

Top 20 Care Homes North East England 2014

Recipient: Craghall

Date: Saturday 01 Feb 2014

more details

Job Vacancies

Staff Profiles

Christine

Christine Barbrook

Job Title: Manager

Joined: 2003

Description:

Christine has worked in the care sector for almost 20 years, with 14 of them being at Wellburn Care as Manager at Craghall. Christine has her NVQ Level 4 and her registered managers award. Christine enjoys the difference Wellburn make to both the residents and their families lives- providing the care residents need and giving families peace of mind that their relative is safe.

Susan

Susan Richards

Job Title: Deputy Manager

Joined: 2016

Description:

Susan has worked in the care sector since 1989, joining Wellburn Care in 2016. Susan has her NVQ Level 4 in Leadership and Management, and is currently in the process of working towards her NVQ 5.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Craghall