Craghall

Matthew Bank, Jesmond, Newcastle upon Tyne NE2 3RE

Craghall is a luxury residential care home, situated in the tranquil area of Jesmond, on the outskirts of Newcastle. The grounds of Craghall offer stunning views and award winning gardens, as the home sits within the conservation area of Jesmond Dene. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Craghall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Craghall, and discover your kind of home.

Group: Wellburn Care Homes Ltd

Person in charge: Christine Barbrook (Manager)

Local Authority / Social Services: Newcastle upon Tyne City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 38 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 38

Rooms with ensuite WC: 32

Facilities & Services: Day Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room

Latest Care Quality Commission* Report on Craghall: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.8 (maximum of 10) for Craghall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews over all time. This Average Rating is also the rating value for Craghall in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 15 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.772 for Craghall is calculated as follows: ( (181 Excellents x 5) + (42 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 228 Ratings = 4.772

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Craghall is based on 15 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 7.6 positive Reviews (38 registered maximum number of service users ÷ 5). 15 Reviews ÷ 7.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.8 Craghall has a Review Score of 9.8 (9.772) from 19 Reviews


Average Ratings

  • Excellent
    16
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Craghall?

  • Extremely LIKELY
    17
  • Likely
    2
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Craghall

  • Daughter of Resident/Service User
    8
  • Resident / Service User
    2
  • Son of Resident/Service User
    2
  • Son-in-law of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

I have been very impressed by the care provided to my Grandmother at Craghall. After suffering a fall and breaking her hip, my grandmother had to leave her family home and go into interim care at Craghall. This was a very upsetting time for her but the staff have looked after so well. The staff are friendly and welcoming and they treat the residents with dignity and respect. The manager at Craghall has been particularly supportive to our family and has helped us make difficult decisions about our Grandmother's future care needs.
There is a calm and relaxed atmosphere at Craghall and I would highly recommend this care home.

How likely would you be to recommend Craghall? Extremely Likely

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Average Rating:   5 out of 5

My Mother-in-law has been resident in Craghall for six weeks now since leaving hospital. Unfortunately, she fell and broke her hip in December 2017 and has had to leave her family home as she can't manage the stairs. My Mother-in-law has settled very well at Craghall as the care provided there is excellent. The staff are caring, friendly and very welcoming to relatives. It is very clear that the staff show dignity and respect to residents. The care home is always clean and tidy and feels very safe. I would highly recommend this care home.

How likely would you be to recommend Craghall? Extremely Likely

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Average Rating:   5 out of 5

I am delighted with Craghall. The environment is clean, relaxed and feels very safe. The staff are, without exception, excellent. I feel that they really care about my mothers physical and emotional needs. The staff have made what was a very traumatic time for my siblings and I a very professional and supportive process. Thank you.

How likely would you be to recommend Craghall? Extremely Likely

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Average Rating:   5 out of 5

Extremely warm and welcoming very homely. Staff are very kind and caring towards residents and look after all needs. The home is always very clean as are all the staff. Food is very good in fact everything is great.

How likely would you be to recommend Craghall? Extremely Likely

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Average Rating:   5 out of 5

First-rate and sensitive management. Caring kind staff. High standards of cleanliness. Every effort made to consider residents needs and accommodate to them. Thank you.

How likely would you be to recommend Craghall? Extremely Likely

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Average Rating:   4.9 out of 5

My mother arrived here on the 1st February and has been welcomed and looked after wonderfully. The place is clean and welcoming. They have activities and trips out. She is very happy and settled in a very short time - thank you to all.

How likely would you be to recommend Craghall? Extremely Likely

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Average Rating:   5 out of 5

In my knowledge this care home management, staff and food is brilliant. My being looked after was always excellent.

How likely would you be to recommend Craghall? Extremely Likely

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Average Rating:   5 out of 5

Outstanding! I looked at 11 care homes. The welcome, information and time on my first unannounced visit made me decide this was where I would like my mother to live. The room was like a little home - beautiful. I like the way the staff stop and give you all the time you need. Parties and trips excellent. They need a replacement activities person when they are on holiday.

How likely would you be to recommend Craghall? Extremely Likely

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Average Rating:   4.8 out of 5

My mother was a resident at Craghall for seven years before, sadly, she died in July. She was very happy there and the care she received was excellent. The home itself was always comfortable and standards of cleanliness very high. Staff were very caring and I cannot thank everyone enough for the way she was looked after in her final days.

How likely would you be to recommend Craghall? Extremely Likely

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Average Rating:   5 out of 5

My mother has been resident here for five years. The staff are very pleasant and caring. There is a good atmosphere there. Mum enjoys the food.
The building in parts could do with some refurbishment. The gardens are very well kept. The staff are always very helpful.

How likely would you be to recommend Craghall? Extremely Likely

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Average Rating:   3.8 out of 5

An excellent residential care home that puts the interest of the residents first. First class premises and accommodation supported by caring and helpful staff.

How likely would you be to recommend Craghall? Extremely Likely

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Average Rating:   4.6 out of 5

I find the home is very pleasant to visit and staff are very helpful and considerate.

How likely would you be to recommend Craghall? Extremely Likely

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Average Rating:   4.3 out of 5

My husband spent one week at Craghall so that I could recharge my batteries. The staff were caring and considerate, nothing was too much trouble. He was always neat and tidy and his clothes were changed every day. He always seemed contented whenever anyone visited. It has the feel of a country house hotel rather than a care home.

How likely would you be to recommend Craghall? Extremely Likely

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Average Rating:   5 out of 5

My mum has been in Craghall for 4 months and I am delighted with the care she is receiving. The staff are superb - patient, kind and helpful. I have not seen a single moment of any lapse of professionalism or caring. The staff are consistently welcoming to visitors. The premises are clean and bright. My mum reports that the food is very good!

How likely would you be to recommend Craghall? Extremely Likely

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Average Rating:   4.8 out of 5

My mother moved into sheltered accommodation at the age of 90, she spent 10 wonderful years there.
At the age of 100, she was unable to cope on her own. My husband and I had already decided two or three years ago that Craghall would be perfect for her needs.
It has exceeded our expectations. She settled in well thanks to the caring staff and managers and the wonderful food. She is very sociable and loves all the activities and being with people all day, not feeling lonely now.
After 10 years of caring, I can live my life knowing my mother is in good hands.

How likely would you be to recommend Craghall? Likely

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Average Rating:   4.6 out of 5

My mother has been a resident at Craghall for six years. The care she has received has been excellent. Staff are cheerful and helpful. Nothing is too much trouble. The home itself is spotlessly clean and welcoming. The grounds are beautiful. Food is plentiful and always looks appetising. I am very grateful to all the staff for the care my mother receives.

How likely would you be to recommend Craghall? Extremely Likely

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Average Rating:   5 out of 5

I have found this care home to be a top class facility during the last 7 years I have been visiting. My friend has been well looked after and her onset of dementia has been monitored and responded to in a sympathetic way. There has been several staff changes in my time visiting but I have always found all staff to be supportive and pleasant. If I had to, I would choose this home for myself.

How likely would you be to recommend Craghall? Extremely Likely

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Average Rating:   4.9 out of 5

Staff are very helpful and all are on hand to help in an emergency or other general duties.

How likely would you be to recommend Craghall? Likely

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Average Rating:   4.1 out of 5

My partners mum had been here for a few years and suffered dementia which had gotten worse, more so in the past couple of years. Due to her illness my mother in law started showing signs of challenging behaviour which was becoming a regular occurrence. The staff were absolutlry brilliant in dealing with this and all aspects of her care always very polite and patient with her even when she was lashing out at them. My partner would become very embarrassed and had trouble accepting her mothers illness but the staff used to put her at ease about this more than I ever could. Staff always offered us refreshments on every visit and nothing was ever too much trouble. If my partner wanted to query anything, the team leaders more so on night time (as that was mostly when we visited) would always make time to chat and discuss her mothers well being and answer any questions she had. Sadly my mother in law passed away and the support they gave to my partner as she was with her mum the night she died was undoubtedly first class and genuinely compassionate. My partner and myself could not thank the staff and management nowhere near enough for all their care help and support shown not only to my mother in law but also myself and partner.

How likely would you be to recommend Craghall? Extremely Likely

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Average Rating:   4.8 out of 5

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions

February 2018

Top 20 Care Homes North East England 2014

Recipient: Craghall

Date: Saturday 01 Feb 2014

more details

Job Vacancies

Staff Profiles

Christine

Christine Barbrook

Job Title: Manager

Joined: 2003

Description:

Christine has worked in the care sector for almost 20 years, with 14 of them being at Wellburn Care as Manager at Craghall. Christine has her NVQ Level 4 and her registered managers award. Christine enjoys the difference Wellburn make to both the residents and their families lives- providing the care residents need and giving families peace of mind that their relative is safe.

Susan

Susan Richards

Job Title: Deputy Manager

Joined: 2016

Description:

Susan has worked in the care sector since 1989, joining Wellburn Care in 2016. Susan has her NVQ Level 4 in Leadership and Management, and is currently in the process of working towards her NVQ 5.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Craghall