Craghall

Thanks to all the staff, you all do a fantastic job.

Our mother had almost 4 years at Craghall. She was very happy and regarded it as her home. Could not fault the staff as they treated her as if she was one of their own family.

My mum has been a resident of Craghall for five years. The care and support she has received from all the staff has been exemplary. She is very happy and enjoys taking part in the many varied activities when she is able. As a visitor, I am always made to feel welcome and find the atmosphere friendly, relaxed and homely.

I am very satisfied with the care and attention my husband receives at Craghall. The staff are very understanding and concerned about my husband and he seems very contented living at Craghall.

Almost one year ago I had to choose a suitable care home for my mother who suffers from advanced Alzheimer's disease. After many visits to others, I arrived at Craghill and was immediately struck by how caring and professional the staff I spoke to were. I no longer worry about the care my mother receives here compared to her previous location. She is looking a picture of health now. In fact, we joke she has a better social life than us due to regular trips to and activities.

It’s a huge weight off the family’s mind to know that she is well cared for and all her needs are met.

My mother was a resident of Craghall Care Home for just over two years. She sadly died on 29/11/2023. The care and love she received, and indeed our family, was exemplary. The care team are a dedicated, cohesive and hard-working group of people. The support we all received made us feel part of the Craghall family, and we are very grateful.

Choosing the right care home for a loved one can be a very emotional and daunting experience yet from our very first meeting with the manager, we knew we’d chosen the perfect place for our beloved mum. The environment and the quality of care provided at Craghall are, we believe, second to none and during the final four weeks of her life there the entire team proved to be utterly outstanding. End-of-life care is truly a vocation and every single member of staff from domestic and catering, through entertainment, daily care and management afforded both my mum and us, her family, the utmost respect, kindness, compassion and love. We truly cannot thank them enough for everything they did to make her last days the most comfortable they could have been and for taking us all under their wing during this time. Nothing, however small, was too much trouble for them and we will never forget this or them. They are an absolutely outstanding group of women.

My mum was a resident at Craghall Care Home for almost two and a half years and throughout this time she received exceptional care and support. She sadly became quite poorly in November and we as a family opted for her to remain at Craghall until she passed away as she had created such a strong bond with the wonderful team of carers and staff. My mum suffered from Dementia so remaining in familiar surroundings with loving and caring people was very important to her and provided immense support to myself and family during this difficult time. I can honestly say I have never felt so truly grateful to a group of individuals from domestic staff to kitchen assistants, carers and the whole management team. Every person showed the utmost care and respect to not only my mum but to our entire family. I will remain truly grateful to Crahall for making my mum's final years and days as special as they possibly could be and recommend them to anyone looking for a care home specialising in dementia.

Craghall staff are always very caring and have the interests of the residents at their heart. Everyone is very friendly and very accommodating to visiting relatives. The setting of Craghall is lovely and in the summer we enjoy going into the grounds. I would recommend Craghall to anyone.

She is always happy when staff engage with her. She gets frustrated and upset at things and wants to be home, but this is more to do with her diagnosis rather than care she is receiving.

It was decided by family, that after over three years of looking after my wife, my health needed a break! The staff are super, always cheerful and there to lend a hand. The senior team were very helpful and informative and kept the family up-to-date and informed at all times. My wife spoke very highly of those caring for her.

Craghall is a lovely care home with lovely grounds for clients and visitors to enjoy. There is always something being organised for residents-day trips out, special lunches, entertainment and crafting sessions. The staff are always happy to update on individuals' welfare and advise on any needs they may have.

Craghall was the third care home we tried for my uncle when he returned to the UK. The first two were ok; however, it has only been since he moved to Craghall that he has felt completely happy. The care home building and large gardens are lovely and very well-kept. The staff and residents are extremely nice, and I don't think we could have found a better place than Craghall.

I was both surprised and relieved at how well my mother has settled into Craghall as she was always so independent. It took a little while but the staff are so nice and friendly with her that she now feels very much at home. Unfortunately, old age is robbing her of her memory so when I ask what she's been doing or what she had for lunch she can't remember but I'm told she does participate and she certainly looks well on it. Craghall is well situated on the edge of Jesmond dene park with a lovely garden to sit in during the summer which made it a bit easier to cope with the restrictions imposed during covid. So I'm satisfied that my mother is in a good place for this stage in her life.

The decision for Mam to go into a care home was taken out of our hands by her consultant, it took a little while for her to settle in but a move to a room downstairs did the trick. Since then I couldn't ask for better care for her, the staff are all friendly and down to earth and nothing is too much trouble mam really enjoys the food especially the puddings! Even though the home is on a busy road when you're in the grounds you feel like you're in the middle of the countryside. I have peace of mind that mam is looked after properly 24/7. I have thought about negatives concerning the home and can say I can't name any.

Being sat at mealtimes with alike people (residents) helps but is not guaranteed and can cause me anxiety associated with this.

I actually feel a survey/review like this would be much better if done at a local level and some observations could be made without it appearing as a complaint.

Very warm and friendly atmosphere. Dad's content so we are relieved. We think he feels safe and relaxed.

On the whole, the senior staff listen and try to do their best to resolve any difficulty or problem/complaint they receive. The less senior carers can vary, depending on the pressures they may be feeling under at the time and may just hope the problem/complaint will "go away" without receiving attention.