Craghall

Matthew Bank, Jesmond, Newcastle upon Tyne NE2 3RE
Review Us
9.9 81 Reviews
  • Craghall, Newcastle upon Tyne
Craghall is a luxury residential care home, situated in the tranquil area of Jesmond, on the outskirts of Newcastle. The grounds of Craghall offer stunning views and award winning gardens, as the home sits within the conservation area of Jesmond Dene. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Craghall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Craghall, and discover your kind of home.
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Care Provided by Craghall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1210 – £1640
  • Self-Funded Residential Dementia Care: £1210 – £1640
  • RESPITE Self-Funded Residential Care: £1210 – £1640
  • RESPITE Self-Funded Residential Dementia Care: £1210 – £1640

Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.

These prices are only a guideline, please contact Craghall to find out the exact price for your requirements.

Contact Craghall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Craghall to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Chelsea Mcbeth (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1998
  • Number of floors: 2

Room Information

  • Single Rooms (36)

Visiting

  • The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.

Parking

  • Private parking on-site available.

Craghall Reviews (81)

9.9

Craghall has a Review Score of 9.9 (9.869) out of 10, based on 28 reviews in the last 2 years.
Over all time Craghall has 81 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Craghall
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Total of 81, showing 21-40
Review from S W (Daughter of Resident) published on 15 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mam has been a resident since December 2024. After being very nervous about mam going into care I knew instantly this was the perfect one for her. The support we’ve received from all the management and staff has been outstanding. I knew after my first visit she would be well cared for by all the
amazing staff who work very hard. They have regular activities and outings which the residents love.
I know my mam is safe now after many months of worrying.
I highly recommend Craghall to anyone who wants the best care for their loved ones.
Thanks to all the staff, you all do a fantastic job.
Reply from Wellburn Care Homes, Marketing & Activities at CraghallWe're thrilled to hear that you and your mam have had a positive experience at Craghall. We're committed to providing exceptional care and support to our residents, and it's wonderful to know that we've been able to alleviate your concerns and provide a sense of safety and security for you and your mam. We're grateful for your kind words about our staff, and we'll be sure to pass these on to the rest of the team at Craghall.
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Review from C L (Daughter of Resident) published on 4 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our mother had almost 4 years at Craghall. She was very happy and regarded it as her home. Could not fault the staff as they treated her as if she was one of their own family.
Reply from Wellburn Care Homes, Marketing & Activities at CraghallThank you so much for taking the time to leave a review about your mother's experience at Craghall. We're thrilled to hear that she felt happy and at home during her almost four years with us and that our staff provided her with the care and love she deserved. It's a testament to our team's dedication and commitment to providing exceptional care that your mother felt so valued and supported. Your kind words are much appreciated, and we'll be sure to pass these on to the rest of the team at Craghall.
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Review from Ruth P (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident of Craghall for five years. The care and support she has received from all the staff has been exemplary. She is very happy and enjoys taking part in the many varied activities when she is able. As a visitor, I am always made to feel welcome and find the atmosphere friendly,
relaxed and homely.
Reply from Wellburn Care Homes, Marketing & Activities at CraghallThank you so much for taking the time to share your wonderful feedback about your mum's experience at Craghall! We're thrilled to hear that she has received exemplary care and support from our staff, and that she's happy and engaged in our activities. We're also delighted to know that you feel welcome and comfortable as a visitor, and that our atmosphere is warm and homely. We're proud to have been able to provide a sense of community and belonging for your mum, and we look forward to continuing to do so. Your kind words are much appreciated, and we'll be sure to pass these on to the rest of the team at Craghall.
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Review from Lesley M (Wife of Resident) published on 21 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very satisfied with the care and attention my husband receives at Craghall. The staff are very understanding and concerned about my husband and he seems very contented living at Craghall.
Reply from Wellburn Care Homes, Marketing & Activities at CraghallThank you so much for taking the time to share your wonderful review with us! We're thrilled to hear that you're satisfied with the care and attention your husband has received at Craghall. It's music to our ears to know that our staff have been able to provide a sense of comfort and understanding to your husband and that he feels content living with us. We're grateful for your trust in us and look forward to continuing to provide exceptional care to your loved one. Your kind words are much appreciated and we'll be sure to pass these on to the rest of the team at Craghall.
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Review from Gemma J (Great-Niece of Resident) published on 7 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My great auntie has settled well thanks to the care of the staff. Despite initially being nervous and spending a lot of time in her room, their gentle coaxing and encouragement now has her front row for most of the enriching activities that take place.
From sing-a-longs, to trips, to movie days and
crafts there is always something going on to keep my great auntie busy.
It’s a huge weight off the family’s mind to know that she is well cared for and all her needs are met.
Reply from Wellburn Care Homes, Marketing & Activities at CraghallThank you so much for taking the time to share your great auntie's experience with us. We're thrilled to hear that she has settled in well and is now enjoying the various activities and outings that we offer. Our staff truly care about each resident and work hard to make sure they feel comfortable and engaged. We're glad to have been able to make a positive impact on her life and grateful for your family's trust in our care. Your kind words are much appreciated, and we'll be sure to pass these on to the rest of the team at Craghall.
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Review from D M (Son of Resident) published on 7 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Almost one year ago I had to choose a suitable care home for my mother who suffers from advanced Alzheimer's disease. After many visits to others, I arrived at Craghill and was immediately struck by how caring and professional the staff I spoke to were. I no longer worry about the care my mother receives
here compared to her previous location. She is looking a picture of health now. In fact, we joke she has a better social life than us due to regular trips to and activities.
Reply from Wellburn Care Homes, Marketing & Activities at CraghallThank you so much for taking the time to share your wonderful review! We are thrilled to hear that your mother has settled in so well and is thriving at Craghall. Our team works hard to provide a warm and welcoming environment, and it's fantastic to know that the care has made a positive impact on her life. We're delighted to hear that she's enjoying our regular activities and outings. Your kind words are much appreciated, and we'll be sure to pass these on to the rest of the team at Craghall.
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Review from C F (Daughter of Resident) published on 6 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was a resident of Craghall Care Home for just over two years. She sadly died on 29/11/2023. The care and love she received, and indeed our family, was exemplary. The care team are a dedicated, cohesive and hard-working group of people. The support we all received made us feel part of the Craghall
family, and we are very grateful.
Reply from Wellburn Care Homes, Marketing Co-ordinator at CraghallThank you so much for taking the time to share your experience with us. We're deeply sorry for your loss, and it means a lot to hear that your mother and your family felt supported and cared for during her time with us. We will make sure to pass on your kind words to the rest of the team at Craghall.
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Review from S H (Daughter of Resident) published on 2 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Choosing the right care home for a loved one can be a very emotional and daunting experience yet from our very first meeting with the manager, we knew we’d chosen the perfect place for our beloved mum. The environment and the quality of care provided at Craghall are, we believe, second to none and during
the final four weeks of her life there the entire team proved to be utterly outstanding. End-of-life care is truly a vocation and every single member of staff from domestic and catering, through entertainment, daily care and management afforded both my mum and us, her family, the utmost respect, kindness, compassion and love. We truly cannot thank them enough for everything they did to make her last days the most comfortable they could have been and for taking us all under their wing during this time. Nothing, however small, was too much trouble for them and we will never forget this or them. They are an absolutely outstanding group of women.
Reply from Wellburn Care Homes, Marketing Co-ordinator at CraghallThank you so much for taking the time to share your heartfelt review of Craghall. Providing compassionate care is the core of what we do, and we're so thankful to have been able to support you and your mum during such a sensitive time. Your kind words about our staff are much appreciated and we'll be sure to pass these on to the rest of the team at Craghall.
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Review from Catherine F (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was a resident at Craghall Care Home for almost two and a half years and throughout this time she received exceptional care and support. She sadly became quite poorly in November and we as a family opted for her to remain at Craghall until she passed away as she had created such a strong bond
with the wonderful team of carers and staff. My mum suffered from Dementia so remaining in familiar surroundings with loving and caring people was very important to her and provided immense support to myself and family during this difficult time. I can honestly say I have never felt so truly grateful to a group of individuals from domestic staff to kitchen assistants, carers and the whole management team. Every person showed the utmost care and respect to not only my mum but to our entire family. I will remain truly grateful to Crahall for making my mum's final years and days as special as they possibly could be and recommend them to anyone looking for a care home specialising in dementia.
Reply from Wellburn Care Homes, Marketing Co-ordinator at CraghallThank you so much for sharing your lovely review of Craghall and please accept our deepest condolences to you and your family. We are deeply touched to have played a part in making your mother’s final year’s special. Your kind words about our team mean a lot, and we will make sure to share them with the rest of the staff at Craghall.
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Review from Christopher R (Husband of Resident) assisted by family/friend published on 5 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Craghall staff are always very caring and have the interests of the residents at their heart. Everyone is very friendly and very accommodating to visiting relatives. The setting of Craghall is lovely and in the summer we enjoy going into the grounds. I would recommend Craghall to anyone.
Reply from Bryony Dale, Activities & Marketing Manager at CraghallThank you so much for your wonderful review, we are so pleased to hear you have had a positive experience at our Craghall home. We will be sure to pass on your comments to the wider team.
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Review from Julie N (Daughter of Resident) published on 20 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in the care home for five months. She has dementia and has settled in reasonably well. She is treated with dignity and respect and is given good care from all staff.
Mum engages with the activities and is encouraged to do so. The staff have a good understanding of my mum's likes and
dislikes and tailor activities accordingly.
She is always happy when staff engage with her. She gets frustrated and upset at things and wants to be home, but this is more to do with her diagnosis rather than care she is receiving.
Reply from Bryony Dale, Activities & Marketing Manager at CraghallThank you so much for your lovely review and we will be sure to pass on your comments to our Craghall team. We are so pleased to hear Mum is settling in well at Craghall and getting involved in the activities on offer, as well as your kind words about our staff. Many thanks, Wellburn.
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Review from Robin H (Husband of Resident) published on 19 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
It was decided by family, that after over three years of looking after my wife, my health needed a break! The staff are super, always cheerful and there to lend a hand. The senior team were very helpful and informative and kept the family up-to-date and informed at all times. My wife spoke very highly
of those caring for her.
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Review from C S (Power of Attorney of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Craghall is a lovely care home with lovely grounds for clients and visitors to enjoy. There is always something being organised for residents-day trips out, special lunches, entertainment and crafting sessions. The staff are always happy to update on individuals' welfare and advise on any needs they
may have.
Reply from Wellburn Care Homes, Marketing Co-ordinator at CraghallThank you so much for your lovely review of our Craghall home - we will make sure to pass on your kind words to the rest of the staff at Craghall!
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Review from K B (Nephew of Resident) published on 20 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Craghall was the third care home we tried for my uncle when he returned to the UK. The first two were ok; however, it has only been since he moved to Craghall that he has felt completely happy. The care home building and large gardens are lovely and very well-kept. The staff and residents are extremely
nice, and I don't think we could have found a better place than Craghall.
Reply from Wellburn Care Homes, Marketing Co-ordinator at CraghallThank you so much for your lovely review - we are so pleased your uncle is now settled and happy after moving to Craghall! We will make sure to pass your kind words on to the team at Craghall.
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Review from R B (Son of Resident) published on 14 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was both surprised and relieved at how well my mother has settled into Craghall as she was always so independent. It took a little while but the staff are so nice and friendly with her that she now feels very much at home. Unfortunately, old age is robbing her of her memory so when I ask what she's
been doing or what she had for lunch she can't remember but I'm told she does participate and she certainly looks well on it. Craghall is well situated on the edge of Jesmond dene park with a lovely garden to sit in during the summer which made it a bit easier to cope with the restrictions imposed during covid. So I'm satisfied that my mother is in a good place for this stage in her life.
Reply from Wellburn Care Homes, Marketing Co-ordinator at CraghallWe are so glad to hear that your mother has settled into our home so nicely and is happy at Craghall! Thank you for the kind words - we will pass your message on to the rest of our team.
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Review from Anne O (Daughter of Resident) published on 8 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The decision for Mam to go into a care home was taken out of our hands by her consultant, it took a little while for her to settle in but a move to a room downstairs did the trick. Since then I couldn't ask for better care for her, the staff are all friendly and down to earth and nothing is too much
trouble mam really enjoys the food especially the puddings! Even though the home is on a busy road when you're in the grounds you feel like you're in the middle of the countryside. I have peace of mind that mam is looked after properly 24/7. I have thought about negatives concerning the home and can say I can't name any.
Reply from Wellburn Care Homes, Marketing Co-ordinator at CraghallAnne, it's great to know your mum is enjoying her time with us at Craghall! Each one of our teams works hard to make sure every aspect of the home is up to a perfectly high standard, so it's lovely to hear there are only good things to say - from food to activities to the care itself, we make sure that everything is adapted to each of our residents' needs.
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Review from B G (Resident) assisted by family/friend published on 20 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Majority of residents suffer mental health issues which is upsetting and often uncomfortable to be in the lounge at the same time as I do not suffer from dementia.
Being sat at mealtimes with alike people (residents) helps but is not guaranteed and can cause me anxiety associated with this.
Reply from Wellburn Care Homes, Marketing Co-ordinator at CraghallThank you for the feedback - here at Craghall, our doors are open to residents who need care but whose issues are not severe enough for nursing. This at times includes people with mild forms of dementia, which our staff have been trained to work with, and we would not turn them away when they need our help, as not everyone is lucky enough to avoid the condition, sometimes even in its mildest form. Please know that you can always turn to any staff member if you need any support, and they will be happy to help in any way they can.
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Review from H B (Daughter of Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Not having dealt with another care home it is difficult to know good/bad a place is. I have found staff helpful and friendly in the difficult Covid times. Mam has taken a while to settle but has been well supported.
I actually feel a survey/review like this would be much better if done at a local level
and some observations could be made without it appearing as a complaint.
Reply from Wellburn Care Homes, Marketing Co-ordinator at CraghallIt's great to hear that our staff have been helpful and welcoming - it is so important to us that our residents and their families are supported through every step of the way. We are always happy to hear what you have to say, so please feel free to get in touch with us.
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Review from Judith F (Daughter of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm and friendly atmosphere. Dad's content so we are relieved. We think he feels safe and relaxed.
Reply from Wellburn Care Homes, Marketing Co-ordinator at CraghallHi Judith, it's lovely to hear that your dad is happy at Craghall! Our residents' safety and happiness are priorities to us and our staff, we will make sure to pass on your kind message to the rest of our team.
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Review from Jean P (Resident) published on 29 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole, the senior staff listen and try to do their best to resolve any difficulty or problem/complaint they receive. The less senior carers can vary, depending on the pressures they may be feeling under at the time and may just hope the problem/complaint will "go away" without receiving attention.
Reply from Wellburn Care Homes, Marketing Co-ordinator at CraghallHi Jean, thanks for your feedback. Here at family-run Wellburn, we deal with every problem or complaint we receive with the utmost care and attention. In fact, we value all feedback, good or bad - it's this feedback that allows us to shape the way we do things and gives us a good indication of the things we're doing well and areas we could do better. All of our staff are there as a first port of call for any issues but depending on the situation a judgement will always be made to either deal with it directly or pass it on to a member of the management team. We never hope a problem will simply go away and always give each case our full attention. If you have a specific example where you feel we haven't done that, we'd love for you to reach out to discuss the matter with us further.
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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Craghall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Craghall is calculated as follows: ( (294 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 335 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Craghall is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Chelsea

Chelsea McBeth

Job Title: Manager Joined: 2015

Chelsea started her career with Wellburn Care Homes in August 2015, when she joined our Eighton Lodge care home as a Care Assistant. Chelsea then progressed to Team Leader, before being promoted to Deputy Manager in March 2018. Chelsea has gained vast knowledge in all aspects of person-centred care and caring for residents with dementia, and her aim is to make sure all of her residents are happy within their home. In 2021, Chelsea’s continued dedication, hard work and vast knowledge saw her promoted to Home Manager of Eighton Lodge. At the beginning of 2022, Chelsea relocated to Craghall care home as a Deputy Manager, before taking over as Manager at the end of 2025.


Qualifications include:


- NVQs Level 2, 3, 4 & working towards her Level 5
- Level 3 Administration of Medication
- Moving & Handling Train the Trainer
- Basic Life Support Train the Trainer

Mary

Mary Jackson

Job Title: Deputy Manager Joined: 2017

Mary's journey with Wellburn Care Homes started in 2017 when she joined our Whorlton Grange home as a Care Assistant. She progressed to Team Leader at Whorlton Grange in 2018, then moved to Craghall as a Team Leader in 2024. Mary was promoted to Deputy Manager at Craghall in 2025.


Qualifications:
- NVQ level 2 and 3
- Level 3 Administration of Medication.

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