Craghall

Matthew Bank, Jesmond, Newcastle upon Tyne NE2 3RE
Review Us
9.8 75 Reviews
  • Craghall, Newcastle upon Tyne
Craghall is a luxury residential care home, situated in the tranquil area of Jesmond, on the outskirts of Newcastle. The grounds of Craghall offer stunning views and award winning gardens, as the home sits within the conservation area of Jesmond Dene. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Craghall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Craghall, and discover your kind of home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Christine Barbrook (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1998
  • Number of floors: 2

Room Information

  • Single Rooms (38)

Parking

  • Private parking on-site available.

Craghall Reviews (75)

Total of 75, showing 21-40
9.8

Craghall has a Review Score of 9.8 (9.823) out of 10, based on 25 reviews in the last 2 years. Over all time Craghall has 75 reviews.

Overall Experience

  • 58
  • 17
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Date Published

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Review from S H (Daughter of Resident) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing the right care home for a loved one can be a very emotional and daunting experience yet from our very first meeting with the manager, we knew we’d chosen the perfect place for our beloved mum. The environment and the quality of care provided at Craghall are, we believe, second to none and during
the final four weeks of her life there the entire team proved to be utterly outstanding. End-of-life care is truly a vocation and every single member of staff from domestic and catering, through entertainment, daily care and management afforded both my mum and us, her family, the utmost respect, kindness, compassion and love. We truly cannot thank them enough for everything they did to make her last days the most comfortable they could have been and for taking us all under their wing during this time. Nothing, however small, was too much trouble for them and we will never forget this or them. They are an absolutely outstanding group of women.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

Thank you so much for taking the time to share your heartfelt review of Craghall. Providing compassionate care is the core of what we do, and we're so thankful to have been able to support you and your mum during such a sensitive time. Your kind words about our staff are much appreciated and we'll be sure to pass these on to the rest of the team at Craghall.

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Review from Catherine F (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Craghall Care Home for almost two and a half years and throughout this time she received exceptional care and support. She sadly became quite poorly in November and we as a family opted for her to remain at Craghall until she passed away as she had created such a strong bond
with the wonderful team of carers and staff. My mum suffered from Dementia so remaining in familiar surroundings with loving and caring people was very important to her and provided immense support to myself and family during this difficult time. I can honestly say I have never felt so truly grateful to a group of individuals from domestic staff to kitchen assistants, carers and the whole management team. Every person showed the utmost care and respect to not only my mum but to our entire family. I will remain truly grateful to Crahall for making my mum's final years and days as special as they possibly could be and recommend them to anyone looking for a care home specialising in dementia.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

Thank you so much for sharing your lovely review of Craghall and please accept our deepest condolences to you and your family. We are deeply touched to have played a part in making your mother’s final year’s special. Your kind words about our team mean a lot, and we will make sure to share them with the rest of the staff at Craghall.

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Review from Christopher R (Husband of Resident) assisted by family/friend published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Craghall staff are always very caring and have the interests of the residents at their heart. Everyone is very friendly and very accommodating to visiting relatives. The setting of Craghall is lovely and in the summer we enjoy going into the grounds. I would recommend Craghall to anyone.

Reply from Bryony Dale, Activities & Marketing Manager at Craghall

Thank you so much for your wonderful review, we are so pleased to hear you have had a positive experience at our Craghall home. We will be sure to pass on your comments to the wider team.

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Review from Julie N (Daughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home for five months. She has dementia and has settled in reasonably well. She is treated with dignity and respect and is given good care from all staff.
Mum engages with the activities and is encouraged to do so. The staff have a good understanding of my mum's likes and
dislikes and tailor activities accordingly.
She is always happy when staff engage with her. She gets frustrated and upset at things and wants to be home, but this is more to do with her diagnosis rather than care she is receiving.

Reply from Bryony Dale, Activities & Marketing Manager at Craghall

Thank you so much for your lovely review and we will be sure to pass on your comments to our Craghall team. We are so pleased to hear Mum is settling in well at Craghall and getting involved in the activities on offer, as well as your kind words about our staff. Many thanks, Wellburn.

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Review from Robin H (Husband of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was decided by family, that after over three years of looking after my wife, my health needed a break! The staff are super, always cheerful and there to lend a hand. The senior team were very helpful and informative and kept the family up-to-date and informed at all times. My wife spoke very highly
of those caring for her.

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Review from C S (Power of Attorney of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Craghall is a lovely care home with lovely grounds for clients and visitors to enjoy. There is always something being organised for residents-day trips out, special lunches, entertainment and crafting sessions. The staff are always happy to update on individuals' welfare and advise on any needs they
may have.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

Thank you so much for your lovely review of our Craghall home - we will make sure to pass on your kind words to the rest of the staff at Craghall!

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Review from T W (Son of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to all the staff at Craghall for looking after Mum. When it became clear Mum could no longer look after herself, it was a traumatic time for our family but we were so reassured by the care, love and attention of all at Craghall. We would have no hesitation in recommending Craghall
to families seeking a place to live for their loved ones.

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Review from K B (Nephew of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Craghall was the third care home we tried for my uncle when he returned to the UK. The first two were ok; however, it has only been since he moved to Craghall that he has felt completely happy. The care home building and large gardens are lovely and very well-kept. The staff and residents are extremely
nice, and I don't think we could have found a better place than Craghall.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

Thank you so much for your lovely review - we are so pleased your uncle is now settled and happy after moving to Craghall! We will make sure to pass your kind words on to the team at Craghall.

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Review from R B (Son of Resident) published on 14 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was both surprised and relieved at how well my mother has settled into Craghall as she was always so independent. It took a little while but the staff are so nice and friendly with her that she now feels very much at home. Unfortunately, old age is robbing her of her memory so when I ask what she's
been doing or what she had for lunch she can't remember but I'm told she does participate and she certainly looks well on it. Craghall is well situated on the edge of Jesmond dene park with a lovely garden to sit in during the summer which made it a bit easier to cope with the restrictions imposed during covid. So I'm satisfied that my mother is in a good place for this stage in her life.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

We are so glad to hear that your mother has settled into our home so nicely and is happy at Craghall! Thank you for the kind words - we will pass your message on to the rest of our team.

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Review from Anne O (Daughter of Resident) published on 8 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The decision for Mam to go into a care home was taken out of our hands by her consultant, it took a little while for her to settle in but a move to a room downstairs did the trick. Since then I couldn't ask for better care for her, the staff are all friendly and down to earth and nothing is too much
trouble mam really enjoys the food especially the puddings! Even though the home is on a busy road when you're in the grounds you feel like you're in the middle of the countryside. I have peace of mind that mam is looked after properly 24/7. I have thought about negatives concerning the home and can say I can't name any.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

Anne, it's great to know your mum is enjoying her time with us at Craghall! Each one of our teams works hard to make sure every aspect of the home is up to a perfectly high standard, so it's lovely to hear there are only good things to say - from food to activities to the care itself, we make sure that everything is adapted to each of our residents' needs.

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Review from B G (Resident) assisted by family/friend published on 20 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Majority of residents suffer mental health issues which is upsetting and often uncomfortable to be in the lounge at the same time as I do not suffer from dementia.
Being sat at mealtimes with alike people (residents) helps but is not guaranteed and can cause me anxiety associated with this.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

Thank you for the feedback - here at Craghall, our doors are open to residents who need care but whose issues are not severe enough for nursing. This at times includes people with mild forms of dementia, which our staff have been trained to work with, and we would not turn them away when they need our help, as not everyone is lucky enough to avoid the condition, sometimes even in its mildest form. Please know that you can always turn to any staff member if you need any support, and they will be happy to help in any way they can.

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Review from H B (Daughter of Resident) published on 27 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Not having dealt with another care home it is difficult to know good/bad a place is. I have found staff helpful and friendly in the difficult Covid times. Mam has taken a while to settle but has been well supported.
I actually feel a survey/review like this would be much better if done at a local level
and some observations could be made without it appearing as a complaint.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

It's great to hear that our staff have been helpful and welcoming - it is so important to us that our residents and their families are supported through every step of the way. We are always happy to hear what you have to say, so please feel free to get in touch with us.

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Review from Judith F (Daughter of Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very warm and friendly atmosphere. Dad's content so we are relieved. We think he feels safe and relaxed.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

Hi Judith, it's lovely to hear that your dad is happy at Craghall! Our residents' safety and happiness are priorities to us and our staff, we will make sure to pass on your kind message to the rest of our team.

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Review from Jean P (Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, the senior staff listen and try to do their best to resolve any difficulty or problem/complaint they receive. The less senior carers can vary, depending on the pressures they may be feeling under at the time and may just hope the problem/complaint will "go away" without receiving attention.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

Hi Jean, thanks for your feedback. Here at family-run Wellburn, we deal with every problem or complaint we receive with the utmost care and attention. In fact, we value all feedback, good or bad - it's this feedback that allows us to shape the way we do things and gives us a good indication of the things we're doing well and areas we could do better. All of our staff are there as a first port of call for any issues but depending on the situation a judgement will always be made to either deal with it directly or pass it on to a member of the management team. We never hope a problem will simply go away and always give each case our full attention. If you have a specific example where you feel we haven't done that, we'd love for you to reach out to discuss the matter with us further.

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Review from D P (Resident) published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I have been at Craghall Care Home for five years. My wife has Alzheimer's disease and over the years her symptoms have become more severe so that she is now bedridden. The care she has received during this time has been exemplary so we were dismayed when management said they felt that Craghall
couldn't provide the care she needs and she would need to move to a nursing home. We are currently looking at moving homes but I shall be very surprised if we find a nursing home that provides the tender loving care she has received at Craghall.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

Thank you for the review, we are glad to hear that you are loving Craghall and have enjoyed living there over the last five years. We want to make sure that each and every resident of the home is having all of their needs met because everyone deserves the best tailored to their care needs - if we feel that we can't cater to someone's needs, we strongly believe in making sure they are receiving the care they deserve, which is why we sometimes recommend looking for options that include nursing.

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Review from Lynn N (Daughter of Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I know my mam has been well looked after over the years. I was very impressed how the home/company responded to the mega challenges Covid-19 gave them. They closed their doors straight away to visits and kept us informed on what was going on with the ever-changing rules.
The care I have witnessed to
the support given to my 91-year-old mam, with advanced dementia, has been a great comfort to my family.
I cannot thank the home enough for their outstanding care and support.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

Hi Lynn, it's lovely to hear that your family has had peace of mind throughout Covid with all the changes we all had to adapt to. Keeping families as informed as possible and residents as safe as possible were priorities during the height of the pandemic and continue to be a priority today. Our teams work hard to make sure this is the case at all times and if you need to get in touch at any point, feel free to contact the home itself or the enquiries team at head office.

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Review from Helen L (Wife of Resident) published on 22 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been very content at Craghall Care Home. He was, in the past, a very active, leading person, so his contentment has been a great comfort to myself and also to the family. We have given much acclaim to the kindness of all the staff.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

Helen, it's lovely to hear your husband is happy at Craghall - we have a dedicated lifestyle coordinator creating a variety of activities daily for residents, catering to their interests and needs, so hopefully his active side enjoys those.

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Review from K O (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam moved into Craghall six months ago as she has onset dementia. This was a tough decision for us to make as a family, but the staff have made this difficult time as straightforward as possible. All the care workers are kind, considerate and welcoming and treat my mother with dignity and respect.
The home is set in magnificent gardens with lovely flowers with regular activities, entertainment and outings, which provide mental, social and physical well being. We have no worries or concerns Mam has settled in well; it gives us peace of mind to know she is safe and well looked after.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

Thank you for the feedback. It's good to hear that your mother is well taken care of and that the home is good for her wellbeing. Our teams are constantly working very hard to make sure residents are happy, satisfied, safe and well taken care of.

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Review from Michael C (Son of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mum went into Craghall Care Home in Jesmond, she has come along fine. She interacts with everyone.
The staff are so loving and caring. I'm a nurse myself and the care is outstanding, they deserve an award.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

Hi Michael, thank you so much for the kind words. It's wonderful to hear that your mum is getting the right care and support - our teams work very hard to make Craghall the home that every resident wants and needs. We will pass on your lovely message to the rest of the team.

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Review from J P (Daughter of Resident) published on 18 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had a very difficult year in 2019 as her health and cognitive abilities declined considerably. Following a hip replacement and 2 episodes of seizures, we were concerned that Craghall might say they couldn't meet her needs. Far from it, they have been so accommodating and understanding of her increasing
vulnerability. The staff are very caring and there is a lovely atmosphere in the home. The thoughtful and excellent range of activities should also be commended.

Reply from Charlotte Frankland, Marketing Assistant at Craghall

Thanks for your kind words about Craghall - we are pleased your mum is happy with us.

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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Craghall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Craghall is calculated as follows: ( (249 Excellents x 5) + (48 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 299 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Craghall is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (2)

Christine

Christine Barbrook

Job Title: Home Manager

Joined: 2003

Christine has worked in the care sector for almost 20 years, with 16 of them being at Wellburn Care as Manager at Craghall. Christine has her NVQ Level 4 and her registered manager's award. Christine enjoys the difference Wellburn make to both the residents and their families' lives- providing the care residents need and giving families peace of mind that their relative is safe.

Chelsea

Chelsea McBeth

Job Title: Deputy Manager

Joined: 2015

Chelsea started her career with Wellburn Care Homes in August 2015, when she joined our Eighton Lodge care home as a Care Assistant. Chelsea then progressed to Team Leader, before being promoted to Deputy Manager in March 2018. Chelsea has gained vast knowledge in all aspects of person-centred care and caring for residents with dementia, and her aim is to make sure all of her residents are happy within their homes. In 2021, Chelsea’s continued dedication, hard work & vast knowledge saw her promoted to Home Manager of Eighton Lodge. At the beginning of 2022, Chelsea relocated to Craghall care home as a Deputy Manager, where she is now supporting her new team!


Qualifications include:
N.V.Q. Level 2, 3, 4 & working towards her Level 5
Level 3 Administration of Medication
Moving & Handling Train the Trainer
Basic Life Support Train the Trainer

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Craghall to verify any information. View our terms and conditions. Craghall has an Enhanced Service - more info.