Craghall

Matthew Bank, Jesmond, Newcastle upon Tyne NE2 3RE
Review Us
9.9 81 Reviews
  • Craghall, Newcastle upon Tyne
Craghall is a luxury residential care home, situated in the tranquil area of Jesmond, on the outskirts of Newcastle. The grounds of Craghall offer stunning views and award winning gardens, as the home sits within the conservation area of Jesmond Dene. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Craghall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Craghall, and discover your kind of home.
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Care Provided by Craghall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1210 – £1640
  • Self-Funded Residential Dementia Care: £1210 – £1640
  • RESPITE Self-Funded Residential Care: £1210 – £1640
  • RESPITE Self-Funded Residential Dementia Care: £1210 – £1640

Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.

These prices are only a guideline, please contact Craghall to find out the exact price for your requirements.

Contact Craghall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Craghall to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Chelsea Mcbeth (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1998
  • Number of floors: 2

Room Information

  • Single Rooms (36)

Visiting

  • The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.

Parking

  • Private parking on-site available.

Craghall Reviews (81)

9.9

Craghall has a Review Score of 9.9 (9.869) out of 10, based on 28 reviews in the last 2 years.
Over all time Craghall has 81 reviews.

Overall Experience
  • 64
  • 17
  • 0
  • 0
  • 0
Date Published
  • 81
  • 9
  • 16
  • 28
  • 53
Reviewer Connection to Craghall
  • 36
  • 17
  • 5
  • 4
  • 3
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
Total of 81, showing 81-81
Review from David W (Son-in-law of Resident) published on 25 January 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
My partners mum had been here for a few years and suffered dementia which had gotten worse, more so in the past couple of years. Due to her illness my mother in law started showing signs of challenging behaviour which was becoming a regular occurrence. The staff were absolutlry brilliant in dealing
with this and all aspects of her care always very polite and patient with her even when she was lashing out at them. My partner would become very embarrassed and had trouble accepting her mothers illness but the staff used to put her at ease about this more than I ever could. Staff always offered us refreshments on every visit and nothing was ever too much trouble. If my partner wanted to query anything, the team leaders more so on night time (as that was mostly when we visited) would always make time to chat and discuss her mothers well being and answer any questions she had. Sadly my mother in law passed away and the support they gave to my partner as she was with her mum the night she died was undoubtedly first class and genuinely compassionate. My partner and myself could not thank the staff and management nowhere near enough for all their care help and support shown not only to my mother in law but also myself and partner.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Craghall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Craghall is calculated as follows: ( (294 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 335 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Craghall is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Chelsea

Chelsea McBeth

Job Title: Manager Joined: 2015

Chelsea started her career with Wellburn Care Homes in August 2015, when she joined our Eighton Lodge care home as a Care Assistant. Chelsea then progressed to Team Leader, before being promoted to Deputy Manager in March 2018. Chelsea has gained vast knowledge in all aspects of person-centred care and caring for residents with dementia, and her aim is to make sure all of her residents are happy within their home. In 2021, Chelsea’s continued dedication, hard work and vast knowledge saw her promoted to Home Manager of Eighton Lodge. At the beginning of 2022, Chelsea relocated to Craghall care home as a Deputy Manager, before taking over as Manager at the end of 2025.


Qualifications include:


- NVQs Level 2, 3, 4 & working towards her Level 5
- Level 3 Administration of Medication
- Moving & Handling Train the Trainer
- Basic Life Support Train the Trainer

Mary

Mary Jackson

Job Title: Deputy Manager Joined: 2017

Mary's journey with Wellburn Care Homes started in 2017 when she joined our Whorlton Grange home as a Care Assistant. She progressed to Team Leader at Whorlton Grange in 2018, then moved to Craghall as a Team Leader in 2024. Mary was promoted to Deputy Manager at Craghall in 2025.


Qualifications:
- NVQ level 2 and 3
- Level 3 Administration of Medication.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Craghall to verify any information. View our terms and conditions. Craghall has an Enhanced Service - more info.