Craghall

Matthew Bank, Jesmond, Newcastle upon Tyne NE2 3RE
Review Us
9.9 81 Reviews
  • Craghall, Newcastle upon Tyne
Craghall is a luxury residential care home, situated in the tranquil area of Jesmond, on the outskirts of Newcastle. The grounds of Craghall offer stunning views and award winning gardens, as the home sits within the conservation area of Jesmond Dene. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Craghall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Craghall, and discover your kind of home.
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Care Provided by Craghall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1210 – £1640
  • Self-Funded Residential Dementia Care: £1210 – £1640
  • RESPITE Self-Funded Residential Care: £1210 – £1640
  • RESPITE Self-Funded Residential Dementia Care: £1210 – £1640

Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.

These prices are only a guideline, please contact Craghall to find out the exact price for your requirements.

Contact Craghall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Craghall to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Chelsea Mcbeth (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1998
  • Number of floors: 2

Room Information

  • Single Rooms (36)

Visiting

  • The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.

Parking

  • Private parking on-site available.

Craghall Reviews (81)

9.9

Craghall has a Review Score of 9.9 (9.869) out of 10, based on 28 reviews in the last 2 years.
Over all time Craghall has 81 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Craghall
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Review from John D (Nephew of Resident) published on 14 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have always found the staff at Craghall to be extremely caring and friendly and have always taken great care of my aunt. I have always found the standard of cleanliness excellent and the food is always to a good standard.
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Review from Judy S (Daughter of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has lived at Craghall for three months and I cannot rate the care she has had highly enough. Craghall itself is clean and well maintained with beautiful furnishings and a comfortable ambience. The staff are all friendly and jolly and have a very caring attitude towards the residents. We as a
family are delighted that our mum is being looked after in such a lovely manner.
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Review from Gillian C (Daughter-in-law of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Arriving at the care home you are made to feel very welcome. There is always plenty of staff around if you need to speak to anyone. My relative is very happy here.
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Review from Katherine C (Daughter of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am delighted with Craghall. The environment is clean, relaxed and feels very safe. The staff are, without exception, excellent. I feel that they really care about my mothers physical and emotional needs. The staff have made what was a very traumatic time for my siblings and I a very professional and
supportive process. Thank you.
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Review from Lorraine B (Friend of Resident) published on 24 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is truly a lovely care home. I love coming to visit. Staff are very friendly, hardworking and there is always a happy atmosphere. Nothing is a trouble for the staff. All work hard in their roles.
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Review from Kevin S (Son-in-law of Resident) published on 16 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mother-in-law has been resident in Craghall for six weeks now since leaving hospital. Unfortunately, she fell and broke her hip in December 2017 and has had to leave her family home as she can't manage the stairs. My Mother-in-law has settled very well at Craghall as the care provided there is
excellent. The staff are caring, friendly and very welcoming to relatives. It is very clear that the staff show dignity and respect to residents. The care home is always clean and tidy and feels very safe. I would highly recommend this care home.
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Review from Olivia G (Friend of Resident) published on 6 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First-rate and sensitive management. Caring kind staff. High standards of cleanliness. Every effort made to consider residents needs and accommodate to them. Thank you.
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Review from Leigh R (Daughter of Resident) published on 29 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother arrived here on the 1st February and has been welcomed and looked after wonderfully. The place is clean and welcoming. They have activities and trips out. She is very happy and settled in a very short time - thank you to all.
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Review from Michael H (Resident) published on 29 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In my knowledge this care home management, staff and food is brilliant. My being looked after was always excellent.
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Review from Jill S (Daughter of Resident) published on 15 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Outstanding! I looked at 11 care homes. The welcome, information and time on my first unannounced visit made me decide this was where I would like my mother to live. The room was like a little home - beautiful. I like the way the staff stop and give you all the time you need. Parties and trips excellent.
They need a replacement activities person when they are on holiday.
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Review from Gwen L (Daughter of Resident) published on 10 November 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was a resident at Craghall for seven years before, sadly, she died in July. She was very happy there and the care she received was excellent. The home itself was always comfortable and standards of cleanliness very high. Staff were very caring and I cannot thank everyone enough for the way
she was looked after in her final days.
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Review from Shaunagh S (Daughter of Resident) published on 10 November 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been resident here for five years. The staff are very pleasant and caring. There is a good atmosphere there. Mum enjoys the food.
The building in parts could do with some refurbishment. The gardens are very well kept. The staff are always very helpful.
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Review from P H (Son of Resident) published on 20 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent residential care home that puts the interest of the residents first. First class premises and accommodation supported by caring and helpful staff.
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Review from Elaine S (Wife of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband spent one week at Craghall so that I could recharge my batteries. The staff were caring and considerate, nothing was too much trouble. He was always neat and tidy and his clothes were changed every day. He always seemed contented whenever anyone visited. It has the feel of a country house
hotel rather than a care home.
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Review from Marilyn P (Daughter of Resident) published on 20 September 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the home is very pleasant to visit and staff are very helpful and considerate.
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Review from Nick B (Son of Resident) published on 10 August 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in Craghall for 4 months and I am delighted with the care she is receiving. The staff are superb - patient, kind and helpful. I have not seen a single moment of any lapse of professionalism or caring. The staff are consistently welcoming to visitors. The premises are clean and bright.
My mum reports that the food is very good!
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Review from Valerie T (Daughter of Resident) published on 2 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved into sheltered accommodation at the age of 90, she spent 10 wonderful years there.
At the age of 100, she was unable to cope on her own. My husband and I had already decided two or three years ago that Craghall would be perfect for her needs.
It has exceeded our expectations. She settled
in well thanks to the caring staff and managers and the wonderful food. She is very sociable and loves all the activities and being with people all day, not feeling lonely now.
After 10 years of caring, I can live my life knowing my mother is in good hands.
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Review from Gwen L (Daughter of Resident) published on 20 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Craghall for six years. The care she has received has been excellent. Staff are cheerful and helpful. Nothing is too much trouble. The home itself is spotlessly clean and welcoming. The grounds are beautiful. Food is plentiful and always looks appetising. I am very grateful
to all the staff for the care my mother receives.
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Review from Lawrence V (Power of Attorney of Resident) published on 15 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found this care home to be a top class facility during the last 7 years I have been visiting. My friend has been well looked after and her onset of dementia has been monitored and responded to in a sympathetic way. There has been several staff changes in my time visiting but I have always found
all staff to be supportive and pleasant. If I had to, I would choose this home for myself.
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Review from Pat G (Resident) published on 26 February 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are very helpful and all are on hand to help in an emergency or other general duties.
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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Craghall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Craghall is calculated as follows: ( (294 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 335 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Craghall is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Chelsea

Chelsea McBeth

Job Title: Manager Joined: 2015

Chelsea started her career with Wellburn Care Homes in August 2015, when she joined our Eighton Lodge care home as a Care Assistant. Chelsea then progressed to Team Leader, before being promoted to Deputy Manager in March 2018. Chelsea has gained vast knowledge in all aspects of person-centred care and caring for residents with dementia, and her aim is to make sure all of her residents are happy within their home. In 2021, Chelsea’s continued dedication, hard work and vast knowledge saw her promoted to Home Manager of Eighton Lodge. At the beginning of 2022, Chelsea relocated to Craghall care home as a Deputy Manager, before taking over as Manager at the end of 2025.


Qualifications include:


- NVQs Level 2, 3, 4 & working towards her Level 5
- Level 3 Administration of Medication
- Moving & Handling Train the Trainer
- Basic Life Support Train the Trainer

Mary

Mary Jackson

Job Title: Deputy Manager Joined: 2017

Mary's journey with Wellburn Care Homes started in 2017 when she joined our Whorlton Grange home as a Care Assistant. She progressed to Team Leader at Whorlton Grange in 2018, then moved to Craghall as a Team Leader in 2024. Mary was promoted to Deputy Manager at Craghall in 2025.


Qualifications:
- NVQ level 2 and 3
- Level 3 Administration of Medication.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Craghall to verify any information. View our terms and conditions. Craghall has an Enhanced Service - more info.