Craghall

My wife and I have been at Craghall Care Home for five years. My wife has Alzheimer's disease and over the years her symptoms have become more severe so that she is now bedridden. The care she has received during this time has been exemplary so we were dismayed when management said they felt that Craghall couldn't provide the care she needs and she would need to move to a nursing home. We are currently looking at moving homes but I shall be very surprised if we find a nursing home that provides the tender loving care she has received at Craghall.

I cannot thank the home enough for their outstanding care and support.

My husband has been very content at Craghall Care Home. He was, in the past, a very active, leading person, so his contentment has been a great comfort to myself and also to the family. We have given much acclaim to the kindness of all the staff.

My mam moved into Craghall six months ago as she has onset dementia. This was a tough decision for us to make as a family, but the staff have made this difficult time as straightforward as possible. All the care workers are kind, considerate and welcoming and treat my mother with dignity and respect. The home is set in magnificent gardens with lovely flowers with regular activities, entertainment and outings, which provide mental, social and physical well being. We have no worries or concerns Mam has settled in well; it gives us peace of mind to know she is safe and well looked after.

The staff are so loving and caring. I'm a nurse myself and the care is outstanding, they deserve an award.

Mum had a very difficult year in 2019 as her health and cognitive abilities declined considerably. Following a hip replacement and 2 episodes of seizures, we were concerned that Craghall might say they couldn't meet her needs. Far from it, they have been so accommodating and understanding of her increasing vulnerability. The staff are very caring and there is a lovely atmosphere in the home. The thoughtful and excellent range of activities should also be commended.

It is such a relief to relax knowing Mum is in safe hands. The care has been gentle and kind. The food is very good. The home is fresh and warm and smells clean. I am very pleased with the huge amount of activity and stimulation offered to residents.

Craghall is set in beautiful grounds that enhance the wellbeing of residents. We were impressed by the holistic care provided by a team of dedicated and caring staff and we have already recommended Craghall to others.

As a family, we feel very lucky that my grandmother is so well cared for at Craghall. There is a real "togetherness" and homely feel at Craghall.

I can't speak highly enough about the home and hope to volunteer to help soon.

The transition to a care home is an emotional time but Craghall has helped the whole family.

The moment we went into Craghall to visit, we knew immediately this was the place for Mum. The surroundings are beautiful, together with excellent, caring staff. The daily activities are wonderful and it is obvious the residents enjoy them. Dining facilities and laundry care are also excellent. Hairdressing option is much appreciated too.

The palliative care she received was outstanding, enabling her to have a peaceful and comfortable death. Members of staff went out of their way to help her - one carer even visited her on her days off. I could not have chosen a better place for my mother to live. Thank you everyone.

This is the 2nd time my mother has been in Craghall for respite while we were on holiday. She thoroughly enjoyed her stay. My Mum took part in activities and took home some of her achievements. There was the opportunity to go on a couple of trips which she enjoyed. I have always found the staff pleasant and helpful and my Mum has only praise for them. She is looking forward to when she can return.

You are always made very welcome whenever you visit Craghall. The home is always very clean and the staff are always cheerful and caring toward residents and visitors. My mum always seems happy and well cared for, her room is always neat and tidy also. The dining area is well laid out and seems like a nice area to enjoy meals and socialise. I would not hesitate to recommend Craghall to others.

This review is based on a limited number of visits but I am pleased to inform you that I am very satisfied with the care that Craghall is offering. The staff morale is (relatively) high and the management are attentive, polite and efficient. The staff members I have met all appear to have a competent, respectful approach so without going over the top my view is that this care home os offering exemplary care.

I have found the care provided at Craghall most satisfactory and simply cannot fault it. The standard of care and patience provided by all the staff I have come across could not be bettered. I have always found the staff very patient and friendly. In light of what they do, they deserve every credit. Their services are excellent in what I know can be very trying and difficult circumstances.

Very friendly encounters with all members of staff. Lovely seeing the jovial, light-hearted, genuine interaction between my godmother and carers. She is clearly content living in her new home and seems very well in herself. Thank you Craghall!

My family are going through a particularly difficult time and we have been unable to visit my mother as frequently as we would like. The staff and management have been very supportive and kept us up-to-date on my mother's condition by email and telephone. One member of staff was outstanding in the support she gave me during a hospital appointment that would have been impossible without her help.

We have found Craghall to be an excellent home for our friend. The staff are extremely caring, thoughtful, diligent and show infinite patience. Our experience over the past three months has been very good we are particularly impressed with the attention to detail from staff and the excellent well kept gardens and the setting of this home.