Craghall

Matthew Bank, Jesmond, Newcastle upon Tyne NE2 3RE
Review Us
9.8 75 Reviews
  • Craghall, Newcastle upon Tyne
Craghall is a luxury residential care home, situated in the tranquil area of Jesmond, on the outskirts of Newcastle. The grounds of Craghall offer stunning views and award winning gardens, as the home sits within the conservation area of Jesmond Dene. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Craghall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Craghall, and discover your kind of home.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Christine Barbrook (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1998
  • Number of floors: 2

Room Information

  • Single Rooms (38)

Parking

  • Private parking on-site available.

Craghall Reviews (75)

Total of 75, showing 41-60
9.8

Craghall has a Review Score of 9.8 (9.823) out of 10, based on 25 reviews in the last 2 years. Over all time Craghall has 75 reviews.

Overall Experience

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Review from M R (Daughter of Resident) published on 16 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is such a relief to relax knowing Mum is in safe hands. The care has been gentle and kind. The food is very good. The home is fresh and warm and smells clean. I am very pleased with the huge amount of activity and stimulation offered to residents.

Reply from Charlotte Frankland, Marketing Assistant at Craghall

Thank you for your lovely comments about Craghall, we are happy your mum is enjoying her time with us.

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Review from J L (Relative of Resident) published on 10 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Craghall is set in beautiful grounds that enhance the wellbeing of residents. We were impressed by the holistic care provided by a team of dedicated and caring staff and we have already recommended Craghall to others.

Reply from Charlotte Frankland, Marketing Assistant at Craghall

Thank you for your lovely comments about Craghall. I will pass your comments onto the team.

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Review from A M (Granddaughter of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has lived at Craghill for two years now and is very well settled there. I would highly recommend this care home. The staff are very friendly, caring and approachable and I have always found them to be very supportive. My grandmother has always been treated with dignity and respect. The
care home is impeccably clean and tidy and bedrooms are neat and tidy. My grandmother really enjoys all the activities that take place most days, especially the musical sing-alongs, mini-golf and having her nails painted. Christmas was a magical time at Craghall with so many activities going on.
It was lovely to see local children singing Christmas carols and a lovely member of staff dancing with my grandmother at the Xmas party.
As a family, we feel very lucky that my grandmother is so well cared for at Craghall. There is a real "togetherness" and homely feel at Craghall.

Reply from Charlotte Frankland, Marketing Assistant at Craghall

Thank you for your lovely words about Craghall, we are glad your Grandmother is happy here.

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Review from W P (Husband of Resident) published on 8 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife left hospital with an inoperable brain tumour and went to Craghall in September 2019. My wife was incontinent and unable to walk or feed herself after approximately 3 weeks. She wanted me with her all of the time so I spent every day at the home. The staff were absolutely top rate with both
my wife and me. With all her problems, we still had days out on their bus.
I can't speak highly enough about the home and hope to volunteer to help soon.

Reply from Charlotte Frankland, Marketing Assistant at Craghall

Thank you for your lovely words about Craghall, we are glad your wife is happy with us.

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Review from K G (Daughter of Resident) published on 5 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is treated with compassion, care and dignity.
Craghall has a homely atmosphere.
Whenever I visit I am struck by the kindness of the staff.
Dad has settled and enjoys the lounges and the beautiful garden.
The transition to a care home is an emotional time but Craghall has helped the whole family.

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Review from Gillian S (Daughter of Resident) published on 20 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The moment we went into Craghall to visit, we knew immediately this was the place for Mum. The surroundings are beautiful, together with excellent, caring staff. The daily activities are wonderful and it is obvious the residents enjoy them. Dining facilities and laundry care are also excellent. Hairdressing
option is much appreciated too.

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Review from Angela C (Daughter of Resident) published on 16 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that my mother received at Craghall was magnificent. She was shown kindness and respect throughout her time there.
The palliative care she received was outstanding, enabling her to have a peaceful and comfortable death. Members of staff went out of their way to help her - one carer even visited
her on her days off. I could not have chosen a better place for my mother to live. Thank you everyone.

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Review from Fiona S (Daughter of Resident) published on 1 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the 2nd time my mother has been in Craghall for respite while we were on holiday. She thoroughly enjoyed her stay. My Mum took part in activities and took home some of her achievements. There was the opportunity to go on a couple of trips which she enjoyed. I have always found the staff pleasant
and helpful and my Mum has only praise for them. She is looking forward to when she can return.

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Review from Robin T (Son of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You are always made very welcome whenever you visit Craghall. The home is always very clean and the staff are always cheerful and caring toward residents and visitors. My mum always seems happy and well cared for, her room is always neat and tidy also. The dining area is well laid out and seems like
a nice area to enjoy meals and socialise. I would not hesitate to recommend Craghall to others.

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Review from P T (Son of Resident) published on 10 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This review is based on a limited number of visits but I am pleased to inform you that I am very satisfied with the care that Craghall is offering. The staff morale is (relatively) high and the management are attentive, polite and efficient. The staff members I have met all appear to have a competent,
respectful approach so without going over the top my view is that this care home os offering exemplary care.

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Review from A J (Son of Resident) published on 6 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the care provided at Craghall most satisfactory and simply cannot fault it. The standard of care and patience provided by all the staff I have come across could not be bettered. I have always found the staff very patient and friendly. In light of what they do, they deserve every credit.
Their services are excellent in what I know can be very trying and difficult circumstances.

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Review from Jenny (Goddaughter of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly encounters with all members of staff. Lovely seeing the jovial, light-hearted, genuine interaction between my godmother and carers. She is clearly content living in her new home and seems very well in herself. Thank you Craghall!

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Review from S S (Daughter of Resident) published on 26 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My family are going through a particularly difficult time and we have been unable to visit my mother as frequently as we would like. The staff and management have been very supportive and kept us up-to-date on my mother's condition by email and telephone. One member of staff was outstanding in the support
she gave me during a hospital appointment that would have been impossible without her help.

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Review from B S (Friend of Resident) published on 13 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Craghall to be an excellent home for our friend. The staff are extremely caring, thoughtful, diligent and show infinite patience. Our experience over the past three months has been very good we are particularly impressed with the attention to detail from staff and the excellent well kept
gardens and the setting of this home.

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Review from John D (Nephew of Resident) published on 14 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found the staff at Craghall to be extremely caring and friendly and have always taken great care of my aunt. I have always found the standard of cleanliness excellent and the food is always to a good standard.

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Review from Judy S (Daughter of Resident) published on 11 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Craghall for three months and I cannot rate the care she has had highly enough. Craghall itself is clean and well maintained with beautiful furnishings and a comfortable ambience. The staff are all friendly and jolly and have a very caring attitude towards the residents. We as a
family are delighted that our mum is being looked after in such a lovely manner.

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Review from Gillian C (Daughter-in-law of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Arriving at the care home you are made to feel very welcome. There is always plenty of staff around if you need to speak to anyone. My relative is very happy here.

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Review from Katherine C (Daughter of Resident) published on 1 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am delighted with Craghall. The environment is clean, relaxed and feels very safe. The staff are, without exception, excellent. I feel that they really care about my mothers physical and emotional needs. The staff have made what was a very traumatic time for my siblings and I a very professional and
supportive process. Thank you.

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Review from Lorraine B (Friend of Resident) published on 24 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is truly a lovely care home. I love coming to visit. Staff are very friendly, hardworking and there is always a happy atmosphere. Nothing is a trouble for the staff. All work hard in their roles.

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Review from Kevin S (Son-in-law of Resident) published on 16 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law has been resident in Craghall for six weeks now since leaving hospital. Unfortunately, she fell and broke her hip in December 2017 and has had to leave her family home as she can't manage the stairs. My Mother-in-law has settled very well at Craghall as the care provided there is
excellent. The staff are caring, friendly and very welcoming to relatives. It is very clear that the staff show dignity and respect to residents. The care home is always clean and tidy and feels very safe. I would highly recommend this care home.

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Current Review Score: 9.8 (9.823)

Overview of Review Score

The Review Score of 9.8 (9.823) out of 10 for Craghall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.823 for Craghall is calculated as follows: ( (249 Excellents x 5) + (48 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 299 Ratings = 4.823

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Craghall is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (12)

Meet the Team (2)

Christine

Christine Barbrook

Job Title: Home Manager

Joined: 2003

Christine has worked in the care sector for almost 20 years, with 16 of them being at Wellburn Care as Manager at Craghall. Christine has her NVQ Level 4 and her registered manager's award. Christine enjoys the difference Wellburn make to both the residents and their families' lives- providing the care residents need and giving families peace of mind that their relative is safe.

Chelsea

Chelsea McBeth

Job Title: Deputy Manager

Joined: 2015

Chelsea started her career with Wellburn Care Homes in August 2015, when she joined our Eighton Lodge care home as a Care Assistant. Chelsea then progressed to Team Leader, before being promoted to Deputy Manager in March 2018. Chelsea has gained vast knowledge in all aspects of person-centred care and caring for residents with dementia, and her aim is to make sure all of her residents are happy within their homes. In 2021, Chelsea’s continued dedication, hard work & vast knowledge saw her promoted to Home Manager of Eighton Lodge. At the beginning of 2022, Chelsea relocated to Craghall care home as a Deputy Manager, where she is now supporting her new team!


Qualifications include:
N.V.Q. Level 2, 3, 4 & working towards her Level 5
Level 3 Administration of Medication
Moving & Handling Train the Trainer
Basic Life Support Train the Trainer

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