Craghall

Matthew Bank, Jesmond, Newcastle upon Tyne NE2 3RE
Review Us
9.9 81 Reviews
  • Craghall, Newcastle upon Tyne
Craghall is a luxury residential care home, situated in the tranquil area of Jesmond, on the outskirts of Newcastle. The grounds of Craghall offer stunning views and award winning gardens, as the home sits within the conservation area of Jesmond Dene. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Craghall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Craghall, and discover your kind of home.
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Care Provided by Craghall

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1210 – £1640
  • Self-Funded Residential Dementia Care: £1210 – £1640
  • RESPITE Self-Funded Residential Care: £1210 – £1640
  • RESPITE Self-Funded Residential Dementia Care: £1210 – £1640

Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.

These prices are only a guideline, please contact Craghall to find out the exact price for your requirements.

Contact Craghall to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Craghall to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Chelsea Mcbeth (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 1998
  • Number of floors: 2

Room Information

  • Single Rooms (36)

Visiting

  • The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.

Parking

  • Private parking on-site available.

Craghall Reviews (81)

9.9

Craghall has a Review Score of 9.9 (9.869) out of 10, based on 28 reviews in the last 2 years.
Over all time Craghall has 81 reviews.

Overall Experience
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Review from D P (Resident) published on 28 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I have been at Craghall Care Home for five years. My wife has Alzheimer's disease and over the years her symptoms have become more severe so that she is now bedridden. The care she has received during this time has been exemplary so we were dismayed when management said they felt that Craghall
couldn't provide the care she needs and she would need to move to a nursing home. We are currently looking at moving homes but I shall be very surprised if we find a nursing home that provides the tender loving care she has received at Craghall.
Reply from Wellburn Care Homes, Marketing Co-ordinator at CraghallThank you for the review, we are glad to hear that you are loving Craghall and have enjoyed living there over the last five years. We want to make sure that each and every resident of the home is having all of their needs met because everyone deserves the best tailored to their care needs - if we feel that we can't cater to someone's needs, we strongly believe in making sure they are receiving the care they deserve, which is why we sometimes recommend looking for options that include nursing.
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Review from Lynn N (Daughter of Resident) published on 22 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I know my mam has been well looked after over the years. I was very impressed how the home/company responded to the mega challenges Covid-19 gave them. They closed their doors straight away to visits and kept us informed on what was going on with the ever-changing rules.
The care I have witnessed to
the support given to my 91-year-old mam, with advanced dementia, has been a great comfort to my family.
I cannot thank the home enough for their outstanding care and support.
Reply from Wellburn Care Homes, Marketing Co-ordinator at CraghallHi Lynn, it's lovely to hear that your family has had peace of mind throughout Covid with all the changes we all had to adapt to. Keeping families as informed as possible and residents as safe as possible were priorities during the height of the pandemic and continue to be a priority today. Our teams work hard to make sure this is the case at all times and if you need to get in touch at any point, feel free to contact the home itself or the enquiries team at head office.
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Review from Helen L (Wife of Resident) published on 22 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been very content at Craghall Care Home. He was, in the past, a very active, leading person, so his contentment has been a great comfort to myself and also to the family. We have given much acclaim to the kindness of all the staff.
Reply from Wellburn Care Homes, Marketing Co-ordinator at CraghallHelen, it's lovely to hear your husband is happy at Craghall - we have a dedicated lifestyle coordinator creating a variety of activities daily for residents, catering to their interests and needs, so hopefully his active side enjoys those.
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Review from K O (Daughter of Resident) published on 21 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mam moved into Craghall six months ago as she has onset dementia. This was a tough decision for us to make as a family, but the staff have made this difficult time as straightforward as possible. All the care workers are kind, considerate and welcoming and treat my mother with dignity and respect.
The home is set in magnificent gardens with lovely flowers with regular activities, entertainment and outings, which provide mental, social and physical well being. We have no worries or concerns Mam has settled in well; it gives us peace of mind to know she is safe and well looked after.
Reply from Wellburn Care Homes, Marketing Co-ordinator at CraghallThank you for the feedback. It's good to hear that your mother is well taken care of and that the home is good for her wellbeing. Our teams are constantly working very hard to make sure residents are happy, satisfied, safe and well taken care of.
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Review from Michael C (Son of Resident) published on 29 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum went into Craghall Care Home in Jesmond, she has come along fine. She interacts with everyone.
The staff are so loving and caring. I'm a nurse myself and the care is outstanding, they deserve an award.
Reply from Wellburn Care Homes, Marketing Co-ordinator at CraghallHi Michael, thank you so much for the kind words. It's wonderful to hear that your mum is getting the right care and support - our teams work very hard to make Craghall the home that every resident wants and needs. We will pass on your lovely message to the rest of the team.
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Review from J P (Daughter of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had a very difficult year in 2019 as her health and cognitive abilities declined considerably. Following a hip replacement and 2 episodes of seizures, we were concerned that Craghall might say they couldn't meet her needs. Far from it, they have been so accommodating and understanding of her increasing
vulnerability. The staff are very caring and there is a lovely atmosphere in the home. The thoughtful and excellent range of activities should also be commended.
Reply from Charlotte Frankland, Marketing Assistant at CraghallThanks for your kind words about Craghall - we are pleased your mum is happy with us.
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Review from M R (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is such a relief to relax knowing Mum is in safe hands. The care has been gentle and kind. The food is very good. The home is fresh and warm and smells clean. I am very pleased with the huge amount of activity and stimulation offered to residents.
Reply from Charlotte Frankland, Marketing Assistant at CraghallThank you for your lovely comments about Craghall, we are happy your mum is enjoying her time with us.
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Review from J L (Relative of Resident) published on 10 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Craghall is set in beautiful grounds that enhance the wellbeing of residents. We were impressed by the holistic care provided by a team of dedicated and caring staff and we have already recommended Craghall to others.
Reply from Charlotte Frankland, Marketing Assistant at CraghallThank you for your lovely comments about Craghall. I will pass your comments onto the team.
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Review from A M (Granddaughter of Resident) published on 9 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother has lived at Craghill for two years now and is very well settled there. I would highly recommend this care home. The staff are very friendly, caring and approachable and I have always found them to be very supportive. My grandmother has always been treated with dignity and respect. The
care home is impeccably clean and tidy and bedrooms are neat and tidy. My grandmother really enjoys all the activities that take place most days, especially the musical sing-alongs, mini-golf and having her nails painted. Christmas was a magical time at Craghall with so many activities going on.
It was lovely to see local children singing Christmas carols and a lovely member of staff dancing with my grandmother at the Xmas party.
As a family, we feel very lucky that my grandmother is so well cared for at Craghall. There is a real "togetherness" and homely feel at Craghall.
Reply from Charlotte Frankland, Marketing Assistant at CraghallThank you for your lovely words about Craghall, we are glad your Grandmother is happy here.
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Review from W P (Husband of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife left hospital with an inoperable brain tumour and went to Craghall in September 2019. My wife was incontinent and unable to walk or feed herself after approximately 3 weeks. She wanted me with her all of the time so I spent every day at the home. The staff were absolutely top rate with both
my wife and me. With all her problems, we still had days out on their bus.
I can't speak highly enough about the home and hope to volunteer to help soon.
Reply from Charlotte Frankland, Marketing Assistant at CraghallThank you for your lovely words about Craghall, we are glad your wife is happy with us.
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Review from K G (Daughter of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad is treated with compassion, care and dignity.
Craghall has a homely atmosphere.
Whenever I visit I am struck by the kindness of the staff.
Dad has settled and enjoys the lounges and the beautiful garden.
The transition to a care home is an emotional time but Craghall has helped the whole family.
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Review from Gillian S (Daughter of Resident) published on 20 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The moment we went into Craghall to visit, we knew immediately this was the place for Mum. The surroundings are beautiful, together with excellent, caring staff. The daily activities are wonderful and it is obvious the residents enjoy them. Dining facilities and laundry care are also excellent. Hairdressing
option is much appreciated too.
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Review from Angela C (Daughter of Resident) published on 16 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my mother received at Craghall was magnificent. She was shown kindness and respect throughout her time there.
The palliative care she received was outstanding, enabling her to have a peaceful and comfortable death. Members of staff went out of their way to help her - one carer even visited
her on her days off. I could not have chosen a better place for my mother to live. Thank you everyone.
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Review from Fiona S (Daughter of Resident) published on 1 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is the 2nd time my mother has been in Craghall for respite while we were on holiday. She thoroughly enjoyed her stay. My Mum took part in activities and took home some of her achievements. There was the opportunity to go on a couple of trips which she enjoyed. I have always found the staff pleasant
and helpful and my Mum has only praise for them. She is looking forward to when she can return.
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Review from Robin T (Son of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
You are always made very welcome whenever you visit Craghall. The home is always very clean and the staff are always cheerful and caring toward residents and visitors. My mum always seems happy and well cared for, her room is always neat and tidy also. The dining area is well laid out and seems like
a nice area to enjoy meals and socialise. I would not hesitate to recommend Craghall to others.
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Review from P T (Son of Resident) published on 10 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This review is based on a limited number of visits but I am pleased to inform you that I am very satisfied with the care that Craghall is offering. The staff morale is (relatively) high and the management are attentive, polite and efficient. The staff members I have met all appear to have a competent,
respectful approach so without going over the top my view is that this care home os offering exemplary care.
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Review from A J (Son of Resident) published on 6 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the care provided at Craghall most satisfactory and simply cannot fault it. The standard of care and patience provided by all the staff I have come across could not be bettered. I have always found the staff very patient and friendly. In light of what they do, they deserve every credit.
Their services are excellent in what I know can be very trying and difficult circumstances.
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Review from Jenny (Goddaughter of Resident) published on 20 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very friendly encounters with all members of staff. Lovely seeing the jovial, light-hearted, genuine interaction between my godmother and carers. She is clearly content living in her new home and seems very well in herself. Thank you Craghall!
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Review from S S (Daughter of Resident) published on 26 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family are going through a particularly difficult time and we have been unable to visit my mother as frequently as we would like. The staff and management have been very supportive and kept us up-to-date on my mother's condition by email and telephone. One member of staff was outstanding in the support
she gave me during a hospital appointment that would have been impossible without her help.
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Review from B S (Friend of Resident) published on 13 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Craghall to be an excellent home for our friend. The staff are extremely caring, thoughtful, diligent and show infinite patience. Our experience over the past three months has been very good we are particularly impressed with the attention to detail from staff and the excellent well kept
gardens and the setting of this home.
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Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Craghall is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Craghall is calculated as follows: ( (294 Excellents x 5) + (39 Goods x 4) + (1 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 335 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Craghall is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 28 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (2)

Chelsea

Chelsea McBeth

Job Title: Manager Joined: 2015

Chelsea started her career with Wellburn Care Homes in August 2015, when she joined our Eighton Lodge care home as a Care Assistant. Chelsea then progressed to Team Leader, before being promoted to Deputy Manager in March 2018. Chelsea has gained vast knowledge in all aspects of person-centred care and caring for residents with dementia, and her aim is to make sure all of her residents are happy within their home. In 2021, Chelsea’s continued dedication, hard work and vast knowledge saw her promoted to Home Manager of Eighton Lodge. At the beginning of 2022, Chelsea relocated to Craghall care home as a Deputy Manager, before taking over as Manager at the end of 2025.


Qualifications include:


- NVQs Level 2, 3, 4 & working towards her Level 5
- Level 3 Administration of Medication
- Moving & Handling Train the Trainer
- Basic Life Support Train the Trainer

Mary

Mary Jackson

Job Title: Deputy Manager Joined: 2017

Mary's journey with Wellburn Care Homes started in 2017 when she joined our Whorlton Grange home as a Care Assistant. She progressed to Team Leader at Whorlton Grange in 2018, then moved to Craghall as a Team Leader in 2024. Mary was promoted to Deputy Manager at Craghall in 2025.


Qualifications:
- NVQ level 2 and 3
- Level 3 Administration of Medication.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Craghall to verify any information. View our terms and conditions. Craghall has an Enhanced Service - more info.