






Craghall is a luxury residential care home, situated in the tranquil area of Jesmond, on the outskirts of Newcastle. The grounds of Craghall offer stunning views and award winning gardens, as the home sits within the conservation area of Jesmond Dene. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting....
Care Provided by Craghall
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 38 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Room rates cover the individuals' personal care needs, their private room, laundry services, daily wellbeing planner (a wide variety of activities and events tailored to the service users including minibus trips) all main meals and regular snacks and refreshments. The rate does not cover private costs such as a hairdresser fee, although a hairdresser does visit the home on a weekly basis.
The price(s) shown are provided by the care home. Contact Craghall for full pricing details and T&Cs.
Contact Craghall to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Wellburn Care Homes Ltd
- Private Owned
Person in charge
- Chelsea Mcbeth (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: No
- Last Refurbishment: 1998
- Number of floors: 2
Room Information
- Single Rooms (36)
Visiting
- The team welcome visitors of residents and clients to the home and aim to be as flexible as possible. Visitors are welcome to pop-in but calling the home to pre-arrange a visit is preferred.
Parking
- Private parking on-site available.
Craghall Reviews (81)
Craghall has a Review Score of 9.7 (9.739) out of 10, based on 16 reviews in the last 2 years.
Over all time Craghall has 81 reviews.
My wife and I have been at Craghall Care Home for five years. My wife has Alzheimer's disease and over the years her symptoms have become more severe so that she is now bedridden. The care she has received during this time has been exemplary so we were dismayed when management said they felt that Craghall couldn't provide the care she needs and she would need to move to a nursing home. We are currently looking at moving homes but I shall be very surprised if we find a nursing home that provides the tender loving care she has received at Craghall.
Thank you for the review, we are glad to hear that you are loving Craghall and have enjoyed living there over the last five years. We want to make sure that each and every resident of the home is having all of their needs met because everyone deserves the best tailored to their care needs - if we...
The care I have witnessed to the support given to my 91-year-old mam, with advanced dementia, has been a great comfort to my family.
I cannot thank the home enough for their outstanding care and support.
Hi Lynn, it's lovely to hear that your family has had peace of mind throughout Covid with all the changes we all had to adapt to. Keeping families as informed as possible and residents as safe as possible were priorities during the height of the pandemic and continue to be a priority today. Our...
My husband has been very content at Craghall Care Home. He was, in the past, a very active, leading person, so his contentment has been a great comfort to myself and also to the family. We have given much acclaim to the kindness of all the staff.
Helen, it's lovely to hear your husband is happy at Craghall - we have a dedicated lifestyle coordinator creating a variety of activities daily for residents, catering to their interests and needs, so hopefully his active side enjoys those.
My mam moved into Craghall six months ago as she has onset dementia. This was a tough decision for us to make as a family, but the staff have made this difficult time as straightforward as possible. All the care workers are kind, considerate and welcoming and treat my mother with dignity and respect. The home is set in magnificent gardens with lovely flowers with regular activities, entertainment and outings, which provide mental, social and physical well being. We have no worries or concerns Mam has settled in well; it gives us peace of mind to know she is safe and well looked after.
Thank you for the feedback. It's good to hear that your mother is well taken care of and that the home is good for her wellbeing. Our teams are constantly working very hard to make sure residents are happy, satisfied, safe and well taken care of.
The staff are so loving and caring. I'm a nurse myself and the care is outstanding, they deserve an award.
Hi Michael, thank you so much for the kind words. It's wonderful to hear that your mum is getting the right care and support - our teams work very hard to make Craghall the home that every resident wants and needs. We will pass on your lovely message to the rest of the team.
Mum had a very difficult year in 2019 as her health and cognitive abilities declined considerably. Following a hip replacement and 2 episodes of seizures, we were concerned that Craghall might say they couldn't meet her needs. Far from it, they have been so accommodating and understanding of her increasing vulnerability. The staff are very caring and there is a lovely atmosphere in the home. The thoughtful and excellent range of activities should also be commended.
Thanks for your kind words about Craghall - we are pleased your mum is happy with us.
It is such a relief to relax knowing Mum is in safe hands. The care has been gentle and kind. The food is very good. The home is fresh and warm and smells clean. I am very pleased with the huge amount of activity and stimulation offered to residents.
Thank you for your lovely comments about Craghall, we are happy your mum is enjoying her time with us.
Craghall is set in beautiful grounds that enhance the wellbeing of residents. We were impressed by the holistic care provided by a team of dedicated and caring staff and we have already recommended Craghall to others.
Thank you for your lovely comments about Craghall. I will pass your comments onto the team.
It was lovely to see local children singing Christmas carols and a lovely member of staff dancing with my grandmother at the Xmas party.
As a family, we feel very lucky that my grandmother is so well cared for at Craghall. There is a real "togetherness" and homely feel at Craghall.
Thank you for your lovely words about Craghall, we are glad your Grandmother is happy here.
I can't speak highly enough about the home and hope to volunteer to help soon.
Thank you for your lovely words about Craghall, we are glad your wife is happy with us.
Craghall has a homely atmosphere.
Whenever I visit I am struck by the kindness of the staff.
Dad has settled and enjoys the lounges and the beautiful garden.
The transition to a care home is an emotional time but Craghall has helped the whole family.
The moment we went into Craghall to visit, we knew immediately this was the place for Mum. The surroundings are beautiful, together with excellent, caring staff. The daily activities are wonderful and it is obvious the residents enjoy them. Dining facilities and laundry care are also excellent. Hairdressing option is much appreciated too.
The palliative care she received was outstanding, enabling her to have a peaceful and comfortable death. Members of staff went out of their way to help her - one carer even visited her on her days off. I could not have chosen a better place for my mother to live. Thank you everyone.
This is the 2nd time my mother has been in Craghall for respite while we were on holiday. She thoroughly enjoyed her stay. My Mum took part in activities and took home some of her achievements. There was the opportunity to go on a couple of trips which she enjoyed. I have always found the staff pleasant and helpful and my Mum has only praise for them. She is looking forward to when she can return.
You are always made very welcome whenever you visit Craghall. The home is always very clean and the staff are always cheerful and caring toward residents and visitors. My mum always seems happy and well cared for, her room is always neat and tidy also. The dining area is well laid out and seems like a nice area to enjoy meals and socialise. I would not hesitate to recommend Craghall to others.
This review is based on a limited number of visits but I am pleased to inform you that I am very satisfied with the care that Craghall is offering. The staff morale is (relatively) high and the management are attentive, polite and efficient. The staff members I have met all appear to have a competent, respectful approach so without going over the top my view is that this care home os offering exemplary care.
I have found the care provided at Craghall most satisfactory and simply cannot fault it. The standard of care and patience provided by all the staff I have come across could not be bettered. I have always found the staff very patient and friendly. In light of what they do, they deserve every credit. Their services are excellent in what I know can be very trying and difficult circumstances.
Very friendly encounters with all members of staff. Lovely seeing the jovial, light-hearted, genuine interaction between my godmother and carers. She is clearly content living in her new home and seems very well in herself. Thank you Craghall!
My family are going through a particularly difficult time and we have been unable to visit my mother as frequently as we would like. The staff and management have been very supportive and kept us up-to-date on my mother's condition by email and telephone. One member of staff was outstanding in the support she gave me during a hospital appointment that would have been impossible without her help.
We have found Craghall to be an excellent home for our friend. The staff are extremely caring, thoughtful, diligent and show infinite patience. Our experience over the past three months has been very good we are particularly impressed with the attention to detail from staff and the excellent well kept gardens and the setting of this home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 12 August 2021Good
- CaringGood
- EffectiveGood
- ResponsiveOutstanding
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for Craghall.
There are no upcoming events for Craghall.
Awards / Recognitions (13)
- 30 Jan 2026Recipient: Wellburn Care Homes Ltd
- 31 Jan 2025Recipient: Wellburn Care Homes Ltd
- 31 Jan 2024Recipient: Wellburn Care Homes Ltd
Accreditations
There are no accreditations posted yet for Craghall.
Meet the Team (2)

Chelsea started her career with Wellburn Care Homes in August 2015, when she joined our Eighton Lodge care home as a Care Assistant. Chelsea then progressed to Team Leader, before being promoted to Deputy Manager in March 2018. Chelsea has gained vast knowledge in all aspects of person-centred care and caring for residents with dementia, and her aim is to make sure all of her residents are happy within their home. In 2021, Chelsea’s continued dedication, hard work and vast knowledge saw her promoted to Home Manager of Eighton Lodge. At the beginning of 2022, Chelsea relocated to Craghall care home as a Deputy Manager, before taking over as Manager at the end of 2025.
Qualifications include:
- NVQs Level 2, 3, 4 & working towards her Level 5- Level 3 Administration of Medication
- Moving & Handling Train the Trainer
- Basic Life Support Train the Trainer

Mary's journey with Wellburn Care Homes started in 2019 when she joined our Whorlton Grange home as a Care Assistant. She progressed to Team Leader at Whorlton Grange in 2020, then moved to Craghall as a Team Leader in 2024. Mary was promoted to Deputy Manager at Craghall in 2025.
Qualifications:- NVQ level 2 and 3
- Level 3 Administration of Medication.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Craghall to verify any information. View our terms and conditions. Craghall has an Enhanced Service -more info.